HP Officejet Pro 8500 User Manual

							Solve printing problems ........................................................................................................189
The device shuts down unexpectedly .............................................................................190
Error message appears on control-panel display ............................................................ 190
The device is not responding (nothing prints) .................................................................190
Device takes a long time to print .....................................................................................191
Placement of the text or graphics is wrong .....................................................................191
The device prints half a  page, then ejects the paper  ......................................................192
Poor print quality and unexpected printouts ..........................................................................192
General print quality troubleshooting ................................ ..............................................193
Meaningless characters print .................................... ......................................................193
Ink is smearing ........................................................................\
....................................... . 194
Ink is not filling the text or graphics completely ...............................................................194
Output is faded or dull colored ........................................................................................194
Colors are printing as black and white ............................................................................195
Wrong colors are printing ................................................................................................195
Printout shows bleeding colors .......................................................................................195
The printout has a horizontal band of distortion near the bottom of a borderless print . . .195
Colors do not line up properly .........................................................................................196
Text or graphics are streaked .........................................................................................196
Something on the page is missing or incorrect ...............................................................196
Solve paper-feed problems ................ ...................................................................................19 6
Solve copy problems ........................................................................................................... .198
No copy came out ...........................................................................................................198
Copies are blank .............................................................................................................1 98
Documents are missing or faded ....................................................................................199
Size is reduced ............................................................................................................... 199
Copy quality is poor ........................................................................................................19 9
Copy defects are apparent .............................................................................................199
The device prints half a  page, then ejects the paper  ......................................................200
Error messages appear ..................................................................................................200
Solve scan problems ........................................................................................................... .200
Scanner did nothing ........................................................................................................201
Scan takes too long ........................................................................................................201
Part of the document did not scan or text is missing .......................................................202
Text cannot be edited .....................................................................................................202
Error messages appear ..................................................................................................203
Scanned image quality is poor ........................................................................................203
Scan defects are apparent ..............................................................................................204
Solve fax problems ............................................................................................................ ...205
The fax test failed ........................................................................................................... 205
Solve HP Digital Solutions problems ....................................................................................219 Solving HP Direct Digital Filing  problems ................................... ....................................219
Common problems ...................................................................................................219
Unable to scan to network folder .. ................................................ ............................220
Unable to scan to e-mail ...........................................................................................220
Solving HP Digital Fax problems ....................................................................................222
Solve network problems .......................................................................................................2 23
Contents
7
 
						

							Solve wireless problems .......................................................................................................224
Basic wireless troubleshooting .......................................................................\
................. 224
Advanced wireless troubleshooting ................................................................................225 Make sure your computer is connected  to your network ...........................................226
Make sure that the HP device is connected  to your network  ............... ..................... 227
Check to see if the firewall software is blocking communication ...............................228
Make sure the HP device is online and ready ...........................................................228
Your wireless router is using a hidden SSID .............................................................229
Make sure the wireless version of the HP device is set as the default printer
driver (Windows only) ...............................................................................................229
Make sure the HP Network Devices Support  service is running (Windows only) ......229
Add hardware addresses to a wireless access point (WAP) .....................................230
Solve photo (memory card) problems ...................................................................................230
The device cannot read the memory card  ..................................................... .................230
The device cannot read photos on the memory card ......................................................231
The device prints half a page, then ejects the paper  ................................. .....................231
Solve device management problems ....................................................................................231 Embedded Web server cannot be opened .. ............................ ............................... ........232
Troubleshoot installation issues ....................... .....................................................................232
Hardware installation suggestions .................................... ..............................................233
Software installation suggestions .......................................................................\
............. 234
Clear jams .................................................................................................................... ........234
Clear paper jams ............................................................................................................23 5
Avoid paper jams ............................................................................................................23 7
Errors (Windows) .............................................................................................................. ....237
Printhead(s) Missing .......................................................................................................238
Incompatible Printhead ...................................................................................................238
Printhead problem ................................................. .........................................................238
Fax Memory Full .............................................................................................................23 8
Device Disconnected ....................... ...............................................................................238
Replace Cartridge(s) Soon ...................... .......................................................................239
Cartridge Problem ...........................................................................................................23 9
Cartridge Problem ...........................................................................................................23 9
Paper Mismatch ..............................................................................................................23 9
The cartridge cradle cannot move. .................................................................................239
Paper Jam ..................................................................................................................... .240
Paper Jam ..................................................................................................................... .240
The printer is out of paper. ..............................................................................................240
Incompatible Cartridge(s) ........................... ....................................................................240
Printer Offline ............................................................................................................... ...240
Printer Paused ................................................................................................................ 241
Document failed to print ..................................................................................................241
General printer error........................................................................................................24 1
A HP supplies and accessories Order printing supplies online ...............................................................................................2 43
Accessories ........................... ........................................................................................ .......243
Supplies ...................................................................................................................... ..........244
Ink cartridges and printheads .......................... ...............................................................244
HP media ...................................................................................................................... ..245
8
 
						

							B Support and warrantyObtain electronic support ........................................... ...........................................................247
Warranty ...................................................................................................................... .........248
Ink cartridge warranty information ........................................................................\
................. 249
Obtain HP telephone support ...............................................................................................250 Before you call ............................................................................................................... .250
Support process ........................................................\
...................................................... 2 50
HP support by phone ......................................................................................................251
Phone support period ...............................................................................................251
Telephone support numbers .....................................................................................252
Placing a call .............................................................................................................253
After the phone support period ...... .............................................. .............................253
Additional warranty options ................................ .............................................................253
HP Quick Exchange Service (Japan) ..............................................................................254
HP Korea customer support ...........................................................................................254
Prepare the device for shipment ...........................................................................................255
Remove the ink cartridges and printheads before shipment ...........................................255
Remove the device control-panel faceplate ................... .................................................257
Remove the duplexer ......................................................................................................259
Remove the output tray ..................................................................................................259
Pack the device ............................................................................................................... .....259
C Device specifications Physical specifications .......................... ............................................................................. ...261
Product features and capacities  ......................................................... ........................ ..........261
Processor and memory specifications ................................ ..................................................262
System requirements ..................... ...................................................................................... .262
Network protocol specifications ....................... .....................................................................263
Embedded Web server specifications ........................................................................\
........... 264
Print specifications ............... ........................................................................................... ......264
Copy specifications ........ ................................................................................................... ....264
Fax specifications ................ ............................................................................................ .....264
Scan specifications ........... ................................................................................................ ....265
Environmental specifications .......................................... ......................................................265
Electrical specifications ......................... ............................................................................ ....265
Acoustic emission specifications (print  in Draft mode, noise levels per ISO 7779) ...............266
Supported devices ............................................... .................................................................266
Memory card specifications ..................... .............................................................................26 6
D Regulatory information FCC statement .................................................. ...................................................................270
VCCI (Class B) compliance statement for users in Japan .. ............................ ......................270
Notice to users in Japan about the power cord .....................................................................271
Notice to users in Korea ...................................................................................................... .271
Toxic and hazardous substance  table ........................... ..................................... ..................271
Notice to users of the U.S. telephone network: FCC requirements ....................................... 272
Notice 

to users of the Canadian  telephone network ............................................. ................273
Notice to users in the European Economic Area ..................................................................274
Australia wired fax statement ................................................................................................2 74
Contents
9
 
						

							Regulatory information for wireless products ........................................................................274Exposure to radio frequency radiation ............................................................................275
Notice to users in Brazil ..................................................................................................275
Notice to users in Canada ..............................................................................................275
Notice to users in Taiwan ...............................................................................................276
European Union regulatory notice ..................................................................................277
Regulatory model number ....................................................................................................277
Declaration of conformity ........................................ ..............................................................278
Environmental product stewardship program  .......................................... .............................280
Paper use ..................................................................................................................... ..280
Plastics ...................................................................................................................... .....280
Material safety data sheets .............................................................................................280
Recycling program ..........................................................................................................280
HP inkjet supplies recycling program ..............................................................................280
Disposal of waste equipment by users in private households in the European Union  ....281
Power consumption ........................................................................................................282
Chemical Substances .....................................................................................................282
Third-party licenses ............................ .............................................................................. ....283
Index ............................................................................................................................... ............291
10
 
						

							1 Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
•
Finding the device model number
•
Accessibility
•
Understand the device parts
•
Turn off the device
•
Eco-Tips
NOTE: If you are using the device with a computer running Windows 2000,
Windows XP x64, Windows XP Starter Edition, or Windows Vista Starter Edition,
some features might not be available. For more information, see 
Operating system
compatibility .
Find other resources for the product 
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
ResourceDescriptionLocation
Setup posterProvides illustrated setup
information.A printed version of this
document is provided with
the device and is also
available on the HP Web site
www.hp.com/support .
Fax Getting Started GuideProvides instructions for
setting up the devices fax
function.A printed version of this
document is provided with
the device.
Wireless Getting Started
Guide (some models only)Provides instructions for
setting up the devices
wireless function.A printed version of this
document is provided with
the device.
HP Digital Solutions Getting
Started Guide (some models
only)Provides instructions for
setting up the HP Digital
Solutions.A printed version of this
document is provided with
the device.
Readme file and release notesProvide late-breaking
information and
troubleshooting tips.Included on the Starter CD.
Toolbox (Microsoft®
Windows®)Provides information about
ink cartridge health and
access to maintenance
services.
For more information, see
Use the Toolbox (Windows).
The Toolbox is typically
installed with the device
software as an available
installation option.
HP Solution Center (Windows)Allows you to change device
settings, order supplies, start,Typically installed with the
device software.
Get started 11
 
						

							ResourceDescriptionLocation
and access the onscreen
Help. Depending on the
devices you have installed,
the HP Solution Center
provides additional features,
such as access to the HP
photo and imaging software
and the Fax Setup Wizard.
For more information, see
Use the HP Solution Center(Windows).
HP Printer Utility (Mac OS X)Contains tools to configure
print settings, calibrate the
device, clean the printheads,
print the configuration page,
and find support information
from the Web site.
For more information, see
Use the HP Printer Utility(Mac OS X).
The HP Printer Utility is
typically installed with the
device software.
Device control panelProvides status, error, and
warning information about
operations.For more information, seeControl-panel buttons andlights (Color display) .
Logs and reportsProvides information about
events that have occurred.For more information, seeMonitor the device.
Self-test report•Device information:
◦Product name
◦Model number
◦Serial number
◦Firmware version
number
•Number of pages printed
from the trays and
accessories
•Ink levels
NOTE: Ink level
warnings and indicators
provide estimates for
planning purposes only.
When you receive a low-
ink warning message,
consider having a
replacement cartridge
available to avoid
possible printing delays.
You do not need to
replace cartridges until
prompted to do so.
For more information, seeUnderstand the self-testreport.
HP Web sitesProvide the latest printer
software, and product and
support information.www.hp.com/support
www.hp.com
Chapter 1
(continued)
12 Get started
 
						

							ResourceDescriptionLocation
HP telephone supportLists information to contact
HP.For more information, seeObtain HP telephone support.
Embedded Web ServerProvides status information
for the product and the
printing supplies and allows
you to change device settings.For more information, seeUse the Embedded Webserver.
Finding the device model number
In addition to the model name that appears on the front of the device, this device has a
specific model number. You can use this number to help determine which supplies or
accessories are available for your product, as well as when obtaining support.
The model number is printed on a label located inside the device, near the ink
cartridges area.
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision
through the use of your operating systems accessibility options and features. It also
supports most assistive technology such as  screen readers, Braille readers, and voice-
to-text applications. For users who are color blind, colored buttons and tabs used in
the software and on the device control panel  have simple text or icon labels that
convey the appropriate action.
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this product and HPs commitment to
product accessibility, visit HPs Web site at 
www.hp.com/accessibility .
For accessibility information for the Mac OS X, visit the Apple Web site at
www.apple.com/accessibility .
Understand the device parts
This section contains the following topics:
•
Front view
•
Printing supplies area
(continued)
Understand the device parts 13
 
						

							•Back view
•
Control panel
•
Connection information
Front view
1Automatic document feeder (ADF)
2Scanner glass
3Control panel (differs based on the HP all-in-one model that you have)
4Display (differs based on the model that you have)
5Output tray
6Output tray extension
7Width guides
8Tray 1
9Tray 2 (available with some models)
10Front universal serial bus (USB) port (PictBridge-enabled)
11Memory card slots
12Document feeder tray
13Width guides
Chapter 1
14 Get started
 
						

							Printing supplies area
1Ink cartridge door
2Ink cartridges
3Print-carriage access door
4Printheads
5Printhead latch
Back view
1Power input
2Ethernet network port
3Rear universal serial bus (USB) port
4Fax ports (1-LINE and 2-EXT)
5Automatic two-sided printing accessory (duplexer)
Understand the device parts 15
 
						

							Control panel
The layout and functions available on the control panel depend on which model that
you have.
The following sections describe control-panel buttons, lights, and displays. Your model
might not have all of the features described.
Control-panel buttons and lights (Color display)
The following diagram and related table provide a quick reference to the device control-
panel features.
LabelName and Description
1Digital Filing
2The button name and functionality depends on the country/region in which the device is sold.
Resolution: Adjusts the resolution for the fax you are sending.
Junk Fax Blocker : Presents the Junk Fax Blocker Set Up menu for managing unwanted fax
calls. You are required to subscribe to a caller ID service to use this feature.
3Auto Answer button and light: When this button is lit, the device automatically answers
incoming phone calls. When off, the device does not answer any incoming \
fax calls.
4Display : View menus and messages.
5Keypad : Enters values.
6START COPY Black : Starts a black-and-white copy job.
7START COPY Color: Starts a color copy job.
8Power: Turns the device on or off. The Power button  is lit when the device is on. The light
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
9Cancel : Stops a job, exits a menu, or exits settings.
Chapter 1
16 Get started