HP Officejet Pro 8500 User Manual

							To clear a paper jam in the automatic document feeder
1.Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might remain inside the
device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the device. For more information, see
Understand specifications for supported media .
Errors (Windows)
This list represents some of the errors you might see on your computer screen
(Windows) and how to fix the errors.
•
Printhead(s) Missing
•
Incompatible Printhead
•
Printhead problem
Errors (Windows) 237
 
						

							•Fax Memory Full
•
Device Disconnected
•
Replace Cartridge(s) Soon
•
Cartridge Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move.
•
Paper Jam
•
Paper Jam
•
The printer is out of paper.
•
Incompatible Cartridge(s)
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
General printer error
Printhead(s) Missing
The following printhead appears to be missing, not detected, or incorrectly installed.
Use the following to correct the error:
•
To replace the printheads
•
Supplies
Incompatible Printhead
The following printhead is not intended for use in this printer.
Use the following to correct the error:
•
To replace the printheads
•
Supplies
Printhead problem
The following printhead has a problem.
Use the following to correct the error:
•
To replace the printheads
•
Supplies
Fax Memory Full
The device memory is full. Use the following to correct the error:
Solve fax problems
Device Disconnected
Use the following to correct the error:
Hardware installation suggestions
Chapter 11
238 Maintain and troubleshoot
 
						

							Replace Cartridge(s) Soon
Replace the cartridge soon.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace cartridges until prompted to do so.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program .
Cartridge Problem
The cartridge appears to be missing or damaged. Remove the cartridge and reinstall.
Press firmly into position. If this does not correct the problem, then proceed with the
following.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Cartridge Problem
The cartridge must be replaced. Remove the cartridge and reinstall. Press firmly into
position. If this does not correct the problem, then proceed with the following.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Paper Mismatch
Use the following to correct the error:
Paper detected does not match paper size or type selected.
•
Load media
•
Print on special and custom-sized media
•
Change print settings
The cartridge cradle cannot move.
Please turn device power off. Check device for paper jam or other obstruction.
Errors (Windows) 239
 
						

							Use the following to correct the error:
•
Clear jams
•
Hardware installation suggestions
Paper Jam
There is a paper jam (or misfeed). Clear the jam and press  Resume on the printer.
Use the following to correct the error:
Clear jams
Paper Jam
There is a paper jam (or misfeed) in the  scan path. Clear the jam or re-insert the
document and restart the task.
Use the following to correct the error:
Clear jams
The printer is out of paper.
Load more paper and press  Resume on the front of the printer.
Use the following to correct the error:
Load media
Incompatible Cartridge(s)
The cartridge is not intended for use in this printer.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplies recycling program
Printer Offline
Your printer is currently offline.
Use the following to correct the error:
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel, and
then click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu, make sure there are no check marks next to  Pause Printing
or  Use Printer Offline .
4. If you made any changes, try to print again.
Chapter 11
240 Maintain and troubleshoot
 
						

							Printer Paused
Your printer is currently paused.
Use the following to correct the error:
To check if the printer is paused or offline
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu, make sure there are no check marks next to  Pause Printing
or  Use Printer Offline .
4. If you made any changes, try to print again.
Document failed to print
The job failed to print due to an error in the printing system.
Use the following to correct the error:
Solve printing problems
General printer error
If you are going to move or transport the product after receiving this message, make
sure you keep it upright and do not tip it on its side to avoid ink leakage. There was a
problem with the product.
Write down the error code provided in the message, and then contact HP support. Go
to:
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information on
calling for technical support.
Errors (Windows) 241
 
						

							Chapter 11
242 Maintain and troubleshoot
 
						

							AHP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to change. Visit the HP Web site (www.hpshopping.com ) for the latest updates. You
may also make purchases through the Web site.
This section contains the following topics:
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
To order supplies online or create a printable shopping list, open the HP Solution Center desktop
icon that was installed by your HP printer software and click the  Shopping icon. Select Shop
Online  or Print My Shopping List . HP Solution Center uploads, with your permission, printer
information, including model number, serial number, and estimated ink levels. The HP supplies
that work in your printer are pre-selected. You can change quantities, add or remove items, and
then print the list or purchase online at the HP Store or other online retailers (options differ by
country/region). Cartridge information and links to online shopping also appear on ink alert
messages.
You can also order online by visiting 
www.hp.com/buy/supplies . If prompted, choose your country/
region, follow the prompts to select your product, and then the supplies you need.
You can also order online via your embedded Web server: Click Order Supplies button. Click
Send to send printer information (such as model number, serial number\
 and estimated ink
levels) to HP, and you will be re-directed to the HP SureSupply Web site for simple, smarter
online ordering of HP supplies. 
NOTE: Ordering cartridges online is not supported in all countries/regions. However, many
countries have information on ordering by telephone, locating a local store and printing a
shopping list. In addition, you can select the How to Buy option at the top of the 
www.hp.com/
buy/supplies  page to obtain information about purchasing HP products in your country.
Accessories
250-sheet input trayCB802AOptional second tray for up to 250
pages of plain paper
HP Jetdirect 175x Print
Server-Fast Ethernet*J6035CExternal print server (USB 1.0)
HP Jetdirect en3700 Fast
Ethernet Print Server*J7942AExternal print server (USB 2.0)
HP Jetdirect ew2400 802.11g
Wireless Print Server*J7951AWireless or wired external print server
HP BT500, Bluetooth
Wireless Adapter*Q3395ABluetooth compatible USB adapter
*Only supports print functionality.
HP supplies and accessories243
 
						

							Supplies
•Ink cartridges and printheads
•
HP media
Ink cartridges and printheads
Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In
addition, you can select the How to Buy option at  the top of the www.hp.com/buy /supplies page
to obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the ink cartridge
you are replacing. You can find the cartridge number in the following places:
• The ink supplies label (located inside the printer, near the ink cartridges).
• The HP SureSupply Web site (
www.hp.com/buy/supplies ). For more information, see Order
printing supplies online.
• The label of the ink cartridge you are replacing.
• The HP software on your computer: ◦Solution Center (Windows) : Click Status , and then click  Estimated Ink Levels . The
My Cartridges  tab lists the currently installed cartridges. The  All Cartridges tab lists all
supported cartridges for the device.
- Or -
Go to the  Shopping  tab, in the  Printable Shopping List , and then click Print My
Shopping List . A page containing the list of supplies, including the replacement
numbers will be printed.
◦ Toolbox (Windows) : Click the Estimated Ink Levels  tab, and then click the  Cartridge
Details  button to view information about replacement ink cartridges.
◦ HP Printer Utility (Mac OS X) : Open the Information and Support  panel, and the click
Supply Info .
◦ Embedded Web server : Click the Information tab, and then click Device Information
in the left pane.
• The self-test diagnostic page. For more information, see 
Understand the self-test report .
NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace cartridges until
prompted to do so.
HP 940 Black/Yellow Officejet PrintheadC4900A
HP 940 Magenta/Cyan Officejet PrintheadC4901A
Appendix A
244 HP supplies and accessories
 
						

							HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks, and that dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
Supplies 245
 
						

							Appendix A
246HP supplies and accessories