HP Officejet Pro 8500 User Manual

							4.Follow the onscreen instructions to change from an Ethernet connection to a
wireless connection.
5. After you finish changing the settings, disconnect the Ethernet cable.
Guidelines for ensuring wireless network security
This section contains the following topics:
•
To add hardware addresses to a WAP
•
Other guidelines
To add hardware addresses to a WAP
MAC filtering is a security feature in which a wireless access point, such as a wireless
router or Apple AirPort Base Station, is configured with a list of MAC addresses (also
called hardware addresses) of devices that are allowed to gain access to the network
through the access point.
If the access point does not have the hardware address of a device attempting to
access the network, the access point denies the device access to the network.
If the access point filters MAC addresses, then the devices MAC address must be
added to the access points list of accepted MAC addresses.
1. Print the network configuration page. For information on the network configuration
page, see 
Understand the network configuration page .
2. Open the WAPs configuration utility, and add the devices hardware address to the
list of accepted MAC addresses.
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random  characters. You can use up to 63
characters in a WPA password.
• Avoid any common words or phrases,  easy sequences of characters (such as all
1s), and personally-iden tifiable information for passwords. Always use random
strings composed of uppercase and lowercase letters, numbers, and if allowed,
special characters such as punctuation.
• Change the password periodically.
• Change the default password provided by the manufacturer for administrator access to the access point or wireless router. Some routers let you change the
administrator name as well.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local
computer you are accessing over the Internet.
• To avoid accidentally connecting to another partys wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by
default in Windows XP.
Set up the device for wireless communication (some models only) 167
 
						

							Set up the device for Bluetooth communication
The HP Bluetooth Wireless Printer Adapter allows you to print documents from
Bluetooth devices without a cable connection. Simply insert the HP Bluetooth adapter
into the front USB port and print from a Bluetooth device such as a PDA or camera
phone. You can also use Bluetooth technology to print from a computer to the device.
NOTE:The only software functionality available with a Bluetooth connection is
printing. Scanning and software-based faxing cannot be done over a Bluetooth
connection. However, some stand-alone functions are still available.
To set up the device for Bluetooth communication from the control panel
1. Insert the HP Bluetooth Adapter into the front USB port.
2.Some Bluetooth devices exchange addresses when they communicate with each
other and establish a connection. Also, some Bluetooth devices display the name
of the other device when connected. If you  do not want the default name displayed
as the name of your device, you can change the device name.
Do the following, as appropriate:
To find out the address of the device
a . Select  Setup.
b . Select  Bluetooth , and then select  Device Address. The device address is
displayed, which is read only.
c . To enter the address into your all-in-one, follow the instructions that came with
your Bluetooth device.
To change the name of the device from the default
a . Press  Setup.
b . Select  Bluetooth , and then select  Device Name.
NOTE:The device ships with the predefined name of  Officejet Pro 8500
A909 Series.
c . Use the visual keypad to enter a new name.
d . When you have finished entering a name for the device, press  OK.
The name you entered will appear on  your Bluetooth device when you connect
to the device to print.
3. Press  OK to exit the Setup menu.
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							To set up the device for Bluetooth communication via the embedded Web server
▲Open the embedded Web server, click the  Bluetooth tab, complete the required
fields in each section, and then click  Apply.
To change the device name from the default via the embedded Web server
▲ Open the embedded Web server, click the  Bluetooth tab, type a new name in the
Device Name  field, and then click  Apply.
Connect the device with Bluetooth
With a Bluetooth connection you can access many of the same printing features as
with a USB connection. For example, you can check the device status, as well as the
estimated amount of ink remaining in your ink cartridges.
Connecting the device with Bluetooth on Windows
You must have Windows XP and either  the Microsoft Bluetooth Protocol Stack or the
Widcomm/Broadcom Bluetooth Protocol Stack installed in order to connect the device.
It is possible to have both the Microsoft Stack and the Widcomm/Broadcom Stack on
your computer. However, you can use only one of them to connect the device.
• Microsoft stack : If you have Windows XP with Service Pack 2 installed on your
computer, then your computer has the Microsoft Bluetooth Protocol Stack. The
Microsoft stack allows you to install an external Bluetooth adapter automatically. If
your Bluetooth adapter supports the Microsoft stack but it does not install
automatically, then you do not have the Microsoft stack on your computer. Check
the documentation that came with the Bluetooth adapter to see if it supports the
Microsoft stack.
• Widcomm/Broadcom stack : If you have an HP computer with Bluetooth built in,
or if you have installed an HP  Bluetooth adapter, then your computer has the
Widcomm/Broadcom stack. If you have an HP computer and plug in an
HP Bluetooth adapter, it will install automatically using the Widcomm/Broadcom
stack.
To install and print using the Microsoft stack
NOTE: Make sure that you have installed the device software on the computer.
The purpose of installing the software is to make sure the printer driver is available
for the Bluetooth connection. Therefore, if you have already installed the software,
you do not need to reinstall it. If  you want both a USB and a Bluetooth connection
to the device, install the USB connection first. For more information, s\
ee 
Direct
connection . However, if you do not want a USB connection, select  Directly to the
computer  on the Connection Type screen. Also, on the  Connect Your Device
Now  screen, select the check box next to  If you are unable to connect your
device now...  at the bottom of the screen.
Set up the device for Bluetooth communication 169
 
						

							1.Attach an HP Bluetooth adapter to the front USB port of the device.
2. If you are using an external Bluetooth adapter for your computer, make sure your
computer is started and then attach the Bluetooth adapter to a USB port on the
computer. If you have Windows XP with Service Pack 2 installed, the Bluetooth
drivers are installed automatically. If you are prompted to select a Bluetooth profile,
select  HCRP, SPP , or BPP .
If your computer has Bluetooth built in, just make sure the computer is started.
3. On the Windows taskbar, click  Start, and then click  Printers and Faxes .
4. Double-click the  Add Printer icon.
5. Click  Next, and then select  A Bluetooth Printer .
6. Follow the onscreen instructions to finish the installation.
7. Print as you would to any printer.
To install and print using the Widcomm/Broadcom stack
1. Make sure that you have installed the device software on the computer.
2. Attach an HP Bluetooth adapter to the front USB port.
3. Click the  My Bluetooth Places  icon on the desktop or in the taskbar.
4. Click  View devices in range .
5. Once the available devices are discovered, double-click the name of the device to
finish the installation.
6. Print as you would to any device.
Connect the device with Bluetooth on Mac OS X
You can connect the device to a Mac that  has Bluetooth built in, or you can install an
external Bluetooth adapter.
NOTE: Mac Bluetooth must be turned  On in the OS. To verify, open System
Preferences , click on Network, select Network Port Configurations , and then
assure that  Bluetooth is checked.
To install and print using Bluetooth for Mac OS X
1.Make sure that you have installed the device software on the computer.
2. Attach an HP Bluetooth Adapter to the front USB port of the device.
3. Press the  Power button on the control panel to turn the device off, and press it
again to turn it on.
4. Attach an HP Bluetooth adapter to the computer and turn it on. Make sure that you
have installed the software that came with the adapter. Or, if your computer has
Bluetooth built in, just turn on your computer.
NOTE: This step is only necessary for Macintosh computers that do not have
built-in Bluetooth.
5. Open the  Printer Setup Utility .
6. In the  Printer List , click Add.
The computer searches for the device.
7. Assure that connection type  Bluetooth is selected in the  Default Browser tab.
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							8.Select  Bluetooth  from the pull-down menu. Select the all-in-one and click  Add.
The all-in-one is added to the device list.
9. Print as you would to any device.
Set Bluetooth security for the device
You can enable the following device security settings either through the control-panel
menu or the embedded Web server:
• Require passkey authentication prior to someone printing to the device from a
Bluetooth device.
• Make the device visible or invisible to Bluetooth devices that are within range.
Use a passkey to authenticate Bluetooth devices
You can set the security level of the device to either  High or Low .
• Low : The device does not require a passkey. Any Bluetooth device within range
can print to it.
NOTE: The default security setting is  Low. Low level security does not
require authentication.
• High : The device requires a passkey from the Bluetooth device before allowing the
device to send a print job to it. The  passkey must be 1 to 4 characters long, and
can only consist of numbers.
NOTE: The device ships with a predefined passkey that is set to four zeroes
0000.
To set the device to require passkey authentication via the control panel
1. Press  Setup.
2. Select  Bluetooth , and then select  Passkey.
3. Use the keypad to enter a new passkey.
4. When you have finished entering your passkey, press  OK.
5. Select  Security Level , and then select  High.
6. Press  OK.
High level security requires authentication.
Passkey authentication is now set for the device.
To set the device to require passkey authentication via the embedded Web server
▲ Open the embedded Web server, click the  Bluetooth tab, enter a new passkey in
the Passkey section, click High  in the Security Level section, and then click  Apply.
Set up the device for Bluetooth communication 171
 
						

							To set the device to be visible or not visible to Bluetooth devices
You can set the device to be either visible to Bluetooth devices (public) or not visible to
any (private).
•Visible : Any Bluetooth device within range can print to the device.
• Not visible : Only Bluetooth devices that have stored the device address of the all-
in-one can print to it.
NOTE: The device ships with a default accessibility level of  Visible.
To set the device to be not visible from the control panel
1.Press  Setup on the control panel.
2. Select  Bluetooth , and then select  Visibility.
3. Use the arrow buttons to select  Not Visible, and then press  OK.
The all-in-one is inaccessible to Bluetooth devices that have not stored its device
address.
To set the device to be not visible from the embedded Web server
▲ Open the embedded Web server, click the  Bluetooth tab, select  Not Visible  in the
Visibility  section, and then click  Apply.
Reset Bluetooth settings via the embedded Web server
To reset Bluetooth settings on the device to the factory defaults:
1. Open the embedded Web server, and then click the  Bluetooth tab.
2. Click  Reset Bluetooth in the Reset Bluetooth section, and then click  Apply.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly, using the uninstall utility provided
when you installed the software that came with the device.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do  not connect it to your computer until
after you have reinstalled the software.
2. Press the  Power button to turn off the device.
3. On the Windows taskbar, click  Start, select  Programs  or All Programs , select
HP, select the HP device, and then click  Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would  like to remove shared files, click No .
Other programs that use these files might not  work properly if the files are deleted.
6. Restart your computer.
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							7.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive, follow the onscreen instructions, and also see 
Install the software
before connecting the device (recommended) .
8. After the software is installed, connect the device to your computer.
9. Press the  Power button to turn the device on.
After connecting and turning on the device,  you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor  icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click  Start, select  Settings , select Control Panel, and
then click  Add/Remove Programs .
- Or -
Click  Start, click  Control Panel , and then double-click  Programs and Features .
2. Select  HP Officejet Pro All-in-One Series , and then click Change/Remove  or
Uninstall/Change .
Follow the onscreen instructions.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your  computers CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended) .
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your computers CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
Uninstall and reinstall the software 173
 
						

							6.Select  Install.
7. Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended) .
To uninstall from a Macintosh computer
1. Launch  HP Device Manager .
2. Click  Information and Settings .
3. Select  Uninstall HP AiO Software  from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive.
6. On the desktop, open the CD-ROM, and then double-click  HP All-in-One Installer.
7. Follow the onscreen instructions and also see 
Install the software for network or
direct connection .
To uninstall from a Macintosh computer, method 2
1. Open the Finder.
2. Double-click  Applications .
3. Double-click  Hewlett-Packard .
4. Select your device, and then double-click  Uninstall.
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							11 Maintain and troubleshoot
This section contains the following topics:
•
Replace the ink cartridges
•
Maintain the printheads
•
Store printing supplies
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve HP Digital Solutions problems
•
Solve network problems
•
Solve wireless problems
•
Solve photo (memory card) problems
•
Solve device management problems
•
Troubleshoot installation issues
•
Clear jams
•
Errors (Windows)
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows), the HP Solution
Center, the HP Printer Utility (Mac OS X), or the embedded Web server. For
information about using these tools, see 
Use device management tools . You can also
print the self-test diagnostic page to view this information (see 
Understand the self-test
report ).
NOTE: To find out which ink cartridges  work with your device, see Supplies.
Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
cartridges until prompted to do so.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program .
Maintain and troubleshoot 175
 
						

							To replace the ink cartridges
1.Gently pull open the ink cartridge cover.
2.Remove the ink cartridge that requires replacement by grasping it and pulling it
firmly toward you.
3.Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Maintain the printheads
If printed characters are incomplete, or printouts are streaked, the ink nozzles might be
clogged and you might need to clean the printheads.
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176 Maintain and troubleshoot