HP Officejet Pro 8500 User Manual

							Fax tones are recorded on my answering machineSolution:
• When you have an answering machine on  the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described
in 
Case I: Shared voice/fax line with answering machine . If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the  Rings
to Answer  setting is correct. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering
machine. If the answering machine and the device are set to the same number
of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
• Set your answering machine to a low number of rings and the device to answer in the maximum number of rings supported. (The maximum number of rings
varies by country/region.) In this setup, the answering machine answers the
call and the device monitors the line. If the device detects fax tones, the device
receives the fax. If the call is a voice call, the answering machine records the
incoming message. For more information, see 
Set the number of rings before
answering .
The phone cord that came with my device is not long enough
Solution: If the phone cord that came with the device is not long enough, you
can use a coupler to extend the length. You can purchase a coupler at an
electronics store that carries phone accessories. You will also need another phone
cord, which can be a standard phone cord that you might already have in your
home or office.
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with
a 4-wire phone cord to extend the length. For information on using the 2-wire
phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the device, connect one end to
the coupler, then connect the other end to the port labeled 1-LINE on the back
of the device.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
The computer cannot receive faxes (Fax to PC or Fax to Mac)
Cause: The HP Digital Imaging monitor is turned off (Windows only).
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							Solution:Check the taskbar and ensure that the HP Digital Imaging monitor is
turned on at all times.
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: There is no paper in the input tray.
Solution: Load paper in the input tray.
Cause:The internal memory is full.
Solution: Clear the internal memory by clearing the fax log and memory.
Cause:Fax to PC or Fax to Mac is not activated or the computer is not
configured to receive faxes
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is
configured to receive faxes.
Cause: HP Digital Imaging Monitor (Windows only) is not operating properly
Solution: Restart the HP Digital Imaging Monitor or restart the computer.
Sent faxes are blank or have vertical lines
Cause: When sending a fax, the pages appear blank or with vertical lines in the
sent fax
Solution: Make a copy of the fax. If the copy is correct, the recipients fax
machine may have a problem.
If the copy is blank, the scanner glass, scanner lid backing, or automatic document
feeder need to be cleaned. For more information, see 
Clean the device  or Solve
scan problems .
Received faxes are blank or have vertical lines
Cause: Faxes received by the product are blank or the printout shows vertical
black lines through the image or text.
Solution: Print a self-test page to see if it is printed correctly.
If the self-test page prints correctly, the issue is probably with the sending fax - try
receiving a fax from another fax machine.
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							If the self-test page printed incorrectly, see Solve printing problems.
Solve HP Digital Solutions problems
This section covers the following topics:
•
Solving HP Direct Digital Filing problems
•
Solving HP Digital Fax problems
Solving HP Direct Digital Filing problems
This section covers the following topics:
•
Common problems
•
Unable to scan to network folder
•
Unable to scan to e-mail
Common problems
Scanned images are incorrectly cropped when scanning using Automatic paper
size
Use the correct paper size if available, and only use Automatic when using small
media/photos.
The HP Officejet Pro device is not set up correctly on the network
Make sure that the HP Officejet Pro device is set up properly and connected to the
network:
◦ Try printing a document using the HP device.
◦ Check the network settings for the HP device and make sure it has a valid IP
address.
◦ PING the HP device and make sure that it is responding. For more information,
see the documentation for your operating system.
The server name cannot be found or resolved
Connection to the server might fail if the server name provided during setup cannot be
resolved to a specific IP address.
◦ Try to use the IP address of the server.
◦ When using DNS, be sure to do the following:
Try to use fully qualified DNS names.
Make sure the DNS server is set up correctly on the HP Officejet Pro device.
TIP: If you have recently changed the DNS settings, turn off and then turn on the
HP device.
For more information, contact your network administrator or the person who set up
your network.
Solve HP Digital Solutions problems 219
 
						

							The software encounters HTTP errors during the setup process (Windows)
If you encounter any HTTP errors while using the Windows wizard, visit 
www.hp.com/
support for an explanation of these errors.
Unable to scan to network folder
NOTE: HP Direct Digital Filing does not support Active Directory
The computer where the network folder is located is turned off
Make sure the computer where the network folder is stored is turned on and
connected to the network.
The network folder has not been set up correctly
• Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
• Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
operating system.
• Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the
operating system.
• Make sure the folder name is entered in the correct format in the HP Direct Digital Filing Setup Wizard or HP Setup Assistant. For more information, see the
information in the wizard or the setup assistant.
• Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant.
The disk is full
Make sure the server containing the network folder has sufficient free disk space.
The HP Officejet Pro device cannot create a unique filename using the assigned
prefix and suffix
The HP Officejet Pro device can create up to 9,999 files using the same prefix and
suffix. If you have scanned many files to a folder, change the prefix.
The filename prefix has not been set up correctly
Make sure the folder name and filename uses only the letters or characters supported
by the operating system. For more information, see the documentation available with
the operating system.
Unable to scan to e-mail
The e-mail profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP
Direct Digital Filing Setup Wizard or HP Setup Assistant. For more information about
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							the SMTP server settings, see the documentation provided by your e-mail service
provider.
E-mail messages are sent to some recipients but not to others when sending to
multiple recipients
The e-mail addresses might not be correct or might not be recognized by the e-mail
server. Make sure that the e-mail addresses for all e-mail recipients have been
entered correctly in the HP Direct Digital Filing Setup Wizard or HP Setup Assistant.
Check your e-mail Inbox for any delivery notification failure messages from the e-mail
server.
Sending large e-mail messages
Some e-mail servers have been configured to reject e-mail messages larger than a
pre-determined size. To determine if your e-mail server has a maximum file-size limit,
see the documentation provided by your e-mail service provider. If the e-mail server
does have such a limit, change the maximum e-mail attachment size for the outgoing
e-mail profile to a value smaller than that of the e-mail server.
Incorrect date and time on e-mail messages
If you are in a country/region that is observing Daylight Savings Time, the time that e-
mail messages are sent might be incorrect.
To enable the correct time to be reported during Daylight Savings Time, use the EWS
to manually change the time zone used by the HP Officejet Pro device to one that
reflects the correct time:
◦Open a supported Web browser (such as Microsoft Internet Explorer, Opera,
Mozilla Firefox, or Safari) on your computer.
◦ Type the IP address that has been assigned to HP Officejet Pro device.
For example, if you are using an IPv4 network environment and the IP address is
123.123.123.123, type the following address into the Web browser:
http://123.123.123.123. If you are using an IPv6-only network environment and the
IP address is FE80::BA:D0FF:FE39:73E7, type the following address into the Web
browser: http://[FE80::BA:D0FF:FE39:73E7].
The EWS page appears in the Web browser window.
NOTE: For more information about using the EWS, see Use the Embedded
Web server
◦Click the  Settings tab, and then, under  Preferences, click Time Zone.
◦ Select the time zone that corresponds to the correct time (typically a time zone that
is one hour ahead of yours).
NOTE: When your country/region returns to Standard Time, change the time
zone to reflect your time zone.
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)
If you are using a computer running Windows  XP, you can set up folders using Simple
File Sharing (SFS).A folder set up using SFS is shared anonymously: it does not
Solve HP Digital Solutions problems 221
 
						

							require a username or password, and all users can read and write to the folder. Also,
the dialog box used to enable sharing is different from the standard, Windows sharing
dialog box.
However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct
Digital Filing Setup Wizard does not support SFS, and the computer displays the
standard sharing dialog box instead of the SFS dialog box. For more information, see
the documentation available for your operating system.
Solving HP Digital Fax problems
NOTE:Fax to Network Folder does not support Active Directory.
The computer where the network folder is located is turned off
If you are using Fax to Network Folder, make sure the computer selected to receive
faxes is switched on at all times and connected to the network.
The network folder has not been set up correctly
If you are using Fax to Network Folder, verify the following:
• Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
• Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
operating system.
• Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the
operating system.
• Make sure the folder name is entered in the correct format in the HP Digital Fax Setup Wizard or HP Setup Assistant. For more information, see the information in
the wizard or the setup assistant.
• Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant.
Error conditions are interfering with HP Digital Fax
If the HP Officejet Pro device has been configured to print incoming faxes but is out of
paper, load paper in the input tray or resolve the error condition. After the incoming
faxes are printed, they are saved to the network folder or forwarded to the designated
e-mail address once printed.
The internal memory is full
If the internal memory in the HP Officejet Pro device is full, you cannot send or receive
faxes. If the memory is full because too many unsaved faxes have been stored, follow
the instructions on the HP device’s control panel.
CAUTION: Clearing the fax log and the internal memory deletes any unsaved
faxes stored in the HP device’s memory.
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							Incorrect date and time on faxes
If you are in a country/region that is observing Daylight Savings Time, the time stamp
for faxes might not always reflect the accurate time for your local time zone. In
addition, the default filename of faxes archived (which includes a time stamp) might
also be affected.
To see the correct times when faxes are received, print the fax log from the HP
Officejet Pro device control panel.
To enable the correct time to be reported on faxes during Daylight Savings Time, use
the EWS to manually change the time zone used by the HP Officejet Pro device to one
that reflects the correct time:
◦Open a supported Web browser (such as Microsoft Internet Explorer, Opera,
Mozilla Firefox, or Safari) on your computer.
◦ Type the IP address that has been assigned to HP Officejet Pro device.
For example, if you are using an IPv4 network environment and the IP address is
123.123.123.123, type the following address into the Web browser:
http://123.123.123.123. If you are using an IPv6-only network environment and the
IP address is FE80::BA:D0FF:FE39:73E7, type the following address into the Web
browser: http://[FE80::BA:D0FF:FE39:73E7].
The EWS page appears in the Web browser window.
For more information about using the EWS, see 
Use the Embedded Web server.
◦ Click the  Settings tab, and then, under  Preferences, click Time Zone.
◦ Select the time zone that corresponds to the correct time (typically a time zone that
is one hour ahead of yours).
NOTE: When your country/region returns to Standard Time, change the time
zone to reflect your time zone.
Solve network problems
NOTE: After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify the following:
◦All cable connections to the computer and the device are secure.
◦ The network is operational and the network hub is turned on.
◦ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
Solve network problems 223
 
						

							◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦ If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration page
• If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:
◦Print the device’s network configuration page.
◦ Click  Start, point to  Settings, and then click Printers  or Printers and Faxes .
- Or -
Click  Start, click  Control Panel, and then double-click  Printers.
◦ Right-click the device icon, click  Properties, and then click the  Ports tab.
◦ Select the TCP/IP port for the device, and then click  Configure Port.
◦ Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog  box to match the address on the
network configuration page.
◦ Click  OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network (Windows)
• If the Link light on the network connector does not turn on, make sure that all of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
Solve wireless problems
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP devices wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless press and hold the  Wireless
button for 3 seconds.
NOTE: If your HP device supports Ethernet networking, make sure that an
Ethernet cable has not been connected to the device. Connecting an Ethernet
cable turns off the HP devices wireless capabilities.
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							Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first, and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back
on will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press and hold the  Wireless button, and then press the  Resume
button two times. Then release all buttons. If a problem is detected, the printed test
report will include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:
•
Make sure your computer is connected to your network
•
Make sure that the HP device is connected to your network
•
Check to see if the firewall software is blocking communication
•
Make sure the HP device is online and ready
•
Your wireless router is using a hidden SSID
•
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)
•
Make sure the HP Network Devices Support service is running (Windows only)
•
Add hardware addresses to a wireless access point (WAP)
Solve wireless problems 225
 
						

							Make sure your computer is connected to your network
To check a wireless connection
1.Make sure that your computers wireless capability  has been turned on. (For more
information, see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click  Start, click  Control Panel, point to  Network Connections, and then
click  View Network Status  and Tasks .
Or
Click  Start, select  Settings , click Control Panel, double-click  Network
Connections , click the View menu, and then select  Details
Leave the network dialog box open while you continue to the next step.
b . Disconnect the power cord from the wireless router. The connection status of
your computer should change to  Not Connected.
c . Reconnect the power cord to the wireless router. The connection status should
change to  Connected.
Mac OS X
▲ Click the  AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click
System Preferences  in the Dock, and then click  Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the
list of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer. There might be a hardware issue
with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN  for help in setting up a network. (This Web site is only
available in English.)
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