HP LaserJet 9059 MFP User Manual

							Random image repetition
Figure 12-88  Random image repetition (1 of 2)
Figure 12-89  Random image repetition (2 of 2)
If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray
field), the toner might not have been completely erased from the last job. (The repeated image might
be lighter or darker than the field it appears in.)
●Change the tone (darkness) of the field that the repeated image appears in.
● Change the order in which the images are printed. For example, have the lighter image at the top
of the page, and the darker image farther down the page.
● From your software program, rotate the whole page 180° to print the lighter image first.
● If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn it on to
restart the print job.
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							Solve fax problems
For help solving fax problems, see the Analog Fax Accessory 300 Fax Guide and the Analog Fax
Accessory 300 Send Fax Driver Guide .
You can also go to 
http://www.hp.com/go/mfpfaxaccessory300 .
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							Solve copy problems
Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
●Copy from the flatbed scanner. This will produce a higher quality copy than copying from the
automatic document feeder (ADF).
● Use quality originals.
● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See 
Load paper and print media on page 81
 for instructions.
● Use or make a carrier sheet to protect your originals.
Image problems
ProblemCauseSolution
Images are missing or faded.The print cartridge might be defective.Replace the print cartridge. See Managesupplies on page 170.
The original might be of poor quality.If your original is too light or damaged,
the copy might not be able to
compensate, even if you adjust the
darkness. If possible, find an original
document in better condition.
The original might have a colored
background.Touch 
Copy, and then touch  Image
Adjustment.  Adjust the Background
Cleanup  slider to the right to decrease
the background.
Vertical white or faded stripes appear on
the copy.The media might not meet
HP specifications.Use media that meets HP specifications.
See 
Supported paper and print mediasizes on page 77.
The print cartridge might be defective.Replace the print cartridge. See Managesupplies on page 170.
Unwanted lines appear on the copy.The flatbed scanner or the ADF glass
might be dirty.Clean the flatbed scanner or the ADF
glass. See 
Clean the MFP on page 161.
The photosensitive drum inside the print
cartridge might have been scratched.Install a new HP print cartridge. SeeManage supplies on page 170.
Black dots or streaks appear on the
copy. Ink, glue, correction fluid, or an unwanted
substance might be on the automatic
document feeder (ADF) or flatbed
scanner.Clean the device. See Clean the MFPon page 161.
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Solve copy problems 219
 
						

							ProblemCauseSolution
Copies are too light or dark.The darkness setting needs to be
adjusted.Touch Copy, and then touch  Image
Adjustment.  Adjust the Darkness slider
to lighten or darken the image.
Text is unclear. The sharpness setting needs to be
adjusted.
The image should be optimized for text. To adjust the sharpness, touch 
Copy,
and then touch Image Adjustment.
Adjust the  Sharpness  slider to the right to
increase the sharpness.
To optimize the image for text, touch
Copy  and then touch  Optimize Text/
Picture . Select Text .
Media-handling problems
ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
The fuser levers are not in the correct
position.Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content. Use only media that meets the
specifications outlined in the
HP LaserJet Printer Family Print Media
Guide. This guide is available at
www.hp.com/support/ljpaperguide .
Verify that the fuser levers are in the
down position (unless printing on
envelopes).
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
constructionTry changing the fuser mode (see Print
Quality menu on page 42) or use long-
grain paper.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to deviceThe paper has cutouts or perforations.Use paper that is free of cutouts or
perforations.
Problems with feeding The paper has ragged edges.Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot. ●
Try another kind of paper, between
100 and 250 Sheffield, 4 to 6%
moisture content.
● Use long-grain paper.
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							ProblemCauseSolution
Print is crooked or misaligned on the
page.The media guides might be incorrectly
adjusted.Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
The scanner might require a calibration.Perform a tray alignment and then
calibrate the scanner.
●Perform a tray alignment by
opening the 
Administration  menu at
the device control panel. On the
Print Quality submenu, touch  Set
Registration . Choose a tray under
Source  and then run a test page.
For more information, see 
PrintQuality menu on page 42.
● See 
Calibrate the scanner
on page 168 for information about
calibrating the scanner.
More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the tray.
See 
Load paper and print mediaon page 81.
The media might be wrinkled, folded, or
damaged.Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The device does not pull media from a
media tray. The device might be in manual feed
mode.●
If Manual Feed
 appears on the
control-panel display, press  OK to
print the job.
● Verify that the device is not in
manual feed mode, and then print
your job again.
The pickup roller might be dirty or
damaged.Contact your dealer for support.
The paper-length adjustment control in
the tray is set at a length that is greater
than the media size. Adjust the paper-length adjustment
control to the correct length.
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							Performance problems
ProblemCauseSolution
No copy came out.The input tray might be empty.Load media in the device.
The original might have been loaded
incorrectly.Load the original face down in the ADF
or flatbed scanner.
Copies are blank. The sealing tape might not have been
properly removed from the cartridge.Replace the print cartridge and return the
defective cartridge.
The original might have been loaded
incorrectly.Load the original face down in the ADF
or flatbed scanner.
The media might not meet
HP specifications.Use media that meets HP specifications.
The print cartridge is defective.Replace the print cartridge.
The wrong original was copied.The ADF might be loaded.Make sure that the ADF is empty.
Copies are reduced in size. The device software settings might be
set to reduce the scanned image.See the device software Help for more
information about changing the settings.
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							Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the
SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current
SMTP and LDAP gateway addresses. See 
Information pages on page 146. Use the following
procedures to check if the SMTP and LDAP gateway addresses are valid.
Validate the SMTP gateway address
NOTE: This procedure is for Windows operating systems.
1.Open an MS-DOS command prompt: click  Start, click Run , and then type  cmd.
2. Type  telnet  followed by the SMTP gateway address and then the number 25, which is the port
over which the MFP is communicating. For example, type  telnet 123.123.123.123 25 where
123.123.123.123 represents the SMTP gateway address.
3. Press  Enter. If the SMTP gateway address is  not valid, the response contains the message  Could 
not open connection to the host on port 25: Connect Failed.
4. If the SMTP gateway address is not valid, contact the network administrator.
Validate the LDAP gateway address
NOTE: This procedure is for Windows operating systems.
1.Open Windows Explorer. In the address bar, type  LDAP:// immediately followed by the LDAP
gateway address. For example, type  LDAP://12.12.12.12 where 12.12.12.12 represents the
LDAP gateway address.
2. Press  Enter. If the LDAP gateway address is valid, the Find People  dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.
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							Solve network connectivity problems
If the MFP is having problems communicating with the network, use the information in this section to
resolve the problem.
Solve network printing problems
●Make sure that the network cable is securely seated into the formatter RJ45 connector.
● Make sure that the Link LED on the formatter RJ45 connector is lit and is flashing.
● Make sure that the I/O card is ready. Print a configuration page (see 
Information pages
on page 146). If an HP Jetdirect print server is installed, printing a configuration page also prints
a second page that shows the network settings and status.
NOTE: The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX,
Novell NetWare, AppleTalk, and DCL/LLC). Make sure that the correct protocols and network
parameters are set correctly.
On the HP Jetdirect configuration page, verify the following items for your protocol:
◦ Under HP Jetdirect Configuration, the status is I/O Card Ready.
◦ Protocol status is Ready.
◦ An IP address is listed.
◦ The configuration method (Config by:) is listed correctly. See the network administrator if you
are not sure which method is correct.
● Try printing the job from another computer.
● To verify that a MFP works with a computer, use a parallel cable to connect it directly to a computer.
You will have to reinstall the printing software. Print a document from a program that has printed
correctly in the past. If this works, a problem with the network might exist.
● Contact your network administrator for assistance.
Verify communication over the network
If the HP Jetdirect configuration page shows an IP address for the MFP, use this procedure to verify
that you can communicate with the MFP over the network.
1.
Windows : Click Start, click Run , and then type cmd. An MS-DOS command prompt opens.
-or-
Mac: Click Applications , click Utilities , and then open the Terminal application. The terminal
window opens.
2. Type  ping followed by the IP address. For example, type  ping XXX.XXX.XXX.XXX where
XXX.XXX.XXX.XXX is the IPv4 address that is shown on the HP Jetdirect configuration page. If
the MFP is communicating over the network, the response is a list of replies from the MFP.
3. Verify that the IP address is not a duplicate address on the network by using the address resolution
protocol (arp -a) command. At the prompt, type  arp -a. Find the IP address in the list and compare
its physical address to the hardware address that is listed on the HP Jetdirect configuration page
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							in the section called HP Jetdirect Configuration. If the addresses match, all network
communications are valid.
4. If you cannot verify that the MFP is communicating over the network, contact the network
administrator.
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							Solve common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 12-1  Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The printer name, IP address, or Rendezvous/Bonjour host name does not appear in the printer list in the Print Center or Printe r
Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the printer
and the computer.
The wrong printer name, IP address, or Rendezvous/Bonjour host
name is being used.Print a configuration page in order to check the printer name, IP
address, or Rendezvous host name. Verify that the name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly. Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
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