HP LaserJet 9059 MFP User Manual

							9.Reinstall the staple cartridge.
Figure 12-49   Clear a staple jam from the multifunction finisher (9 of 11)
10.Slide the stapler unit into the device.
Figure 12-50   Clear a staple jam from the multifunction finisher (10 of 11)
11.Close the stapler-unit door.
Figure 12-51   Clear a staple jam from the multifunction finisher (11 of 11)
Clear a jam in the upper half of the stapler head in the multifunction finisher
1.Follow steps 1 through 4 of the procedure to clear a staple jam from the multifunction finisher.
2. Locate the damaged staple at the back of the stapler head, and remove the staple.
Figure 12-52   Clear a jam in the upper half of the stapler head in the multifunction finisher
3.Follow steps 10 through 11 from the procedure to clear a staple jam from the multifunction finisher.
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							Clear a staple jam from the stapler/stacker  1.Move the stapler/stacker away from the MFP.
Figure 12-53   Clear a staple jam from the stapler/stacker (1 of 9)
2.Open the stapler unit door.
Figure 12-54   Clear a staple jam from the stapler/stacker (2 of 9)
3.Pull the cartridge out.
Figure 12-55   Clear a staple jam from the stapler/stacker (3 of 9)
4.Pull up on the lever labeled with a green dot.
Figure 12-56   Clear a staple jam from the stapler/stacker (4 of 9)
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							5.Remove the damaged staple.
Figure 12-57   Clear a staple jam from the stapler/stacker (5 of 9)
6.Press down on the lever labeled with a green dot.
Figure 12-58   Clear a staple jam from the stapler/stacker (6 of 9)
7.Reinstall the staple cartridge.
Figure 12-59   Clear a staple jam from the stapler/stacker (7 of 9)
8.Close the stapler unit door.
Figure 12-60   Clear a staple jam from the stapler/stacker (8 of 9)
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							9.Push the stapler/stacker back into place.
Figure 12-61   Clear a staple jam from the stapler/stacker (9 of 9)
NOTE:The stapler needs to reload after clearing a staple jam, so the first few documents (no more
than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the
job will still print as long as the path to the output bin is not blocked.
Clear jams in the left door (fuser area)
1.Move the output device away from the MFP to gain access to the left door.
Figure 12-62   Clear jams in the left door (1 of 4)
2.Open the left door.
WARNING! Avoid touching the adjacent fusing area. It can be hot.
Figure 12-63  Clear jams in the left door (2 of 4)
3.Remove any jammed or damaged media from this area by pulling it out of the MFP.
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							4.Press down on the green tab and carefully check for media. Be sure to remove all pieces of torn
media.
Figure 12-64   Clear jams in the left door (3 of 4)
5.Close the left door. Push the output device back into place.
Figure 12-65   Clear jams in the left door (4 of 4)
Clear jams in the 8-bin mailbox
1.Move the 8-bin mailbox away from the MFP. To do this, stand on the left side of the MFP and pull
the 8-bin mailbox straight toward you.
Figure 12-66   Clear jams in the 8-bin mailbox (1 of 3)
2.Carefully remove the upper (face-up) bin.
3. Pull down the handle on the output paper module and remove any jammed paper from this area.
Figure 12-67   Clear jams in the 8-bin mailbox (2 of 3)
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							4.Push the 8-bin mailbox back into place, and then reattach the upper bin.
Figure 12-68   Clear jams in the 8-bin mailbox (3 of 3)
NOTE:Check that the paper used is not thicker than the 8-bin mailbox supports. See Supported paper
and print media sizes on page 77.
Solve repeated jams
SituationSolution
General repeated jam problems1. Verify that the media is correctly loaded in the trays and that
all width guides are correctly set (see Print tasks on page 93).
2. Verify that the paper tray is set for the size of media installed
and that the tray is not overloaded.
3. Try turning over the stack of media in the tray. If you are
using prepunched or letterhead paper, try printing from tray 1.
4. Do not use previously printed media or torn, worn, or
irregular media. For recommended media for your MFP, see
Supported paper and print media sizes on page 77.
5. Check the media specifications. (See Supported paper and
print media sizes on page 77.) If media is outside of the
recommended specifications, problems can occur.
6. MFP might be dirty. Clean the MFP as described in Cleanthe MFP on page 161 .
7. Check that all damaged or jammed media is removed from
MFP.
Repeated jams in the ADF 1. The ADF might be dirty. Clean the ADF as described inClean the ADF delivery system on page 163.
NOTE:If jams continue, contact your dealer for support, or go to www.hp.com/support/ljm9059mfp.
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							Media-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide . This guide is available at 
www.hp.com/support/ljpaperguide .
Printer feeds multiple sheets
Printer feeds multiple sheets
Cause
Solution
The input tray is overfilled.Remove excess media from the input tray.
Print media is sticking together.Remove media, flex it, rotate it 180° or flip it over, and then
reload it into the tray.
NOTE:Do not fan media. Fanning can cause static
electricity, which can caus e media to stick together.
Media does not meet the specifications for this MFP.Use only media that meets HP media specifications for this
MFP.
Trays are not properly adjusted. Make sure that the rear media-length guide indicates the
length of media being used.
Printer feeds incorrect page size
Printer feeds incorrect page size
Cause
Solution
The correct size media is not loaded in the input tray.Load the correct size media in the input tray.
The correct size media is not selected in the software program
or printer driver.Confirm that the settings in the software program and printer
driver are correct, because the software-program settings
override the printer-driver and control-panel settings, and the
printer-driver settings override the control-panel settings. For
more information, see 
Change printer-driver settings forWindows on page 53.
The correct size media for tray 1 is not selected in the MFP
control panel.From the control panel, select the correct size media for tray
1.
The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
Printer pulls from incorrect tray
Printer pulls from incorrect tray
Cause
Solution
You are using a driver for a different printer. For more
information.Use a driver for this printer.
The specified tray is empty. Load media in the specified tray.
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							Printer pulls from incorrect tray
Cause
Solution
The Use Requested Tray option is set to  First in the  Tray
Behavior  sub-menu of the  Device Behavior menu.Change the setting to  Exclusively.
The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper .Verify that the guides are touching the paper.
Media does not feed automatically
Media does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load tray 1 with media, or, if the media is loaded, touch OK .
The correct size media is not loaded.Load the correct size media.
The input tray is empty.Load media into the input tray.
Media from a previous jam has not been completely removed.Open the MFP and remove any media in the paper path.
Closely inspect the fuser area for jams.
The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
Media does not feed from tray 2, 3, or 4
Media does not feed from tray 2, 3, or 4
Cause
Solution
The correct size media is not loaded.Load the correct size media and verify that the custom-media
switch is in the correct position.
The input tray is empty.Load media in the input tray.
The correct media type for the input tray is not selected in the
MFP control panel.From the MFP control panel, select the correct media type for
the input tray.
Media from a previous jam has not been completely removed.Open the MFP and remove any media in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options.The optional trays only display as  available if they are installed.
Verify that any optional trays are  correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
MFP.
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							Media does not feed from tray 2, 3, or 4
Cause
Solution
The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the guides are touching the paper.
Transparencies will not feed
Transparencies will not feed
Cause
Solution
The correct media type is not specified in the software or printer
driver.Verify that the correct media type is selected in the software or
printer driver.
Tray 1 is overfilled.Remove excess transparencies from tray 1. Do not exceed the
maximum stack height for tray 1.
Media in another input tray is the same size as the
transparencies, and the MFP is defaulting to the other tray.Make sure that tray 1 is selected in the software program or
printer driver. Use the MFP control panel to configure the tray
to the media type loaded.
Tray 1 is not configured correctly for type.Make sure that tray 1 is selected in the software program or
printer driver. Use the MFP cont rol panel to configure the tray
to the media type loaded.
Transparencies might not meet supported media
specifications. Use only media that meets the HP media specifications for this
MFP.
Envelopes jam or will not feed in the MFP
NOTE:
Return the fuser levers to the down position after printing on envelopes. Failure to return levers
to the down position for standard paper types can result in poor print quality.
Envelopes jam or will not feed in the MFP
Cause
Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can
feed envelopes.Load envelopes into tray 1.
Envelopes are curled or damaged.Verify that the fuser levers are in the correct position. Try using
different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that the envelope is loaded correctly.
This MFP does not support the envelopes being used.Refer to the  HP LaserJet Printer Family Print Media Guide .
Tray 1 is configured for a size other than envelopes. Configure tray 1 size for envelopes.
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							Output is curled or wrinkled
Output is curled or wrinkled
Cause
Solution
Media does not meet the specifications for this MFP.Use only media that meets the HP media specifications for this
MFP.
Media is damaged or in poor condition.Remove media from the input tray and load media that is in
good condition.
Printer is operating in an excessively humid environment.Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas.Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Media used was not stored correctly and might have absorbed
moisture.Remove media and replace it with media from a fresh,
unopened package.
Media has poorly cut edges.Remove media, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan media. If the
problem persists, replace the media.
The specific media type was not configured for the tray or
selected in the software.Configure the software for the media (see the software
documentation). To configure the tray for the media, see
Configure trays on page 88.
Printer will not duplex or duplexes incorrectly
Printer will not duplex or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported media.Verify that the media is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.Load preprinted forms and letterhead in tray 1 with the
letterhead or printed side up and the bottom of the page
feeding into the MFP. For tray 2, 3, and 4, load these media
printed side down with the top of the page toward the back of
the MFP.
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