HP LaserJet 9059 MFP User Manual

							Economy settings
Sleep and wake
Set the sleep delayUse the sleep-delay feature to set the period of time that the MFP must be idle before it enters the sleep
mode. The default setting is 45 minutes.
1.Scroll to and touch  Administration.
2. Touch  Time/Scheduling .
3. Touch  Sleep Delay .
4. Touch the sleep-delay setting that you want.
Set the sleep time Use the sleep time feature to put the MFP in sleep mode at a set time each day.
1.Scroll to and touch  Administration.
2. Touch  Time/Scheduling .
3. Touch  Sleep Time.
4. Touch the day of the week for the sleep time.
5. Touch  Custom .
6. Touch  Save.
7. Touch the appropriate options to set the correct hour, minute, and AM/PM setting.
8. If you want to put the MFP in sleep mode at the same time every day (including weekends), on the
Apply to All Days  screen, touch Yes. If you want to set the time for individual days, touch  No, and
repeat the procedure for each day.
Set the wake time Use the wake time feature to wake the MFP at a set time each day.
1.Scroll to and touch  Administration.
2. Touch  Time/Scheduling .
3. Touch  Wake Time .
4. Touch the day of the week for the wake time.
5. Touch  Custom .
6. Touch  Save.
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							7.Touch the appropriate options to set the correct hour, minute, and AM/PM setting.
8. If you want to wake the MFP at the same time every day (including weekends), on the  Apply to
All Days  screen, touch  Yes. If you want to set the time for individual days, touch  No, and repeat
the procedure for each day.
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							12 Problem solve
●Solve problems
●
Determining Solve MFP problems
●
Control-panel message types
●
Control-panel messages
●
Clear jams
●
Media-handling problems
●
Solve print-quality problems
●
Solve fax problems
●
Solve copy problems
●
Solve e-mail problems
●
Solve network connectivity problems
●
Solve common Macintosh problems
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							Solve problems
If the MFP is not responding correctly, complete the steps in the following checklist, in order. If the MFP
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the
problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure that the MFP Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b. Check that the power switch is on.
c. Check the power source by plugging the MFP directly into the wall or into a different outlet.
d. If none of these measures restores power, contact your dealer for support.
2. Check the cabling.
a.Check the cable connection between the MFP and the computer or network port. Make sure
that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See 
Solve network connectivity problems on page 224.
3. Ensure that the print media that you are using meets specifications.
4. Print a configuration page (see 
Information pages on page 146). If the MFP is connected to a
network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains print media.
b. If the page jams in the MFP, see 
Clear jams on page 184.
5. If the configuration page prints, check the following items.
a.If the page prints correctly, then the MFP hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b. If the page does not print correctly, the problem is with the MFP hardware. Contact your dealer
for support.
6. Verify that you have installed the HP LaserJet M9059 MFP printer driver.
7. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work, try printing the
job from another computer that has the MFP software installed.
8. If the problem is still not resolved, see 
Determining Solve MFP problems on page 181.
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							Determining Solve MFP problems
Situation/MessageSolution
The control-panel display is blank, and internal fans are not
running.Make sure that the MFP power is on. Press all the keys to see
if one is stuck. Contact your HP-authorized service
representative if these steps do not work.
The MFP is turned on, but the internal fans are not running.Make sure that the line voltage is correct for the MFP power
configuration. (See the label on the back of the device for
voltage requirements.) If you are using a power strip and its
voltage is not within specification, plug the MFP directly into
the power receptacle.
The MFP voltage is not correct.Make sure that the line voltage is in the correct range. (See the
label on the back of the device for voltage requirements.)
Messages appear on the control-panel display.See Control-panel messages on page 183.
Print media is jammed in the MFP.Check for jams. For more information, see Clear jams
on page 184.
The control-panel display shows the wrong language or
unfamiliar characters.Reconfigure the control-panel display language.
Turn the MFP off and then on.
Administration  >  Device Behavior  >   Language
An error occurs during a Digital Send job. Job failed.The MFP experienced an error du ring the digital sending job.
The administrator should check on the status of the SMTP
server. See 
Solve e-mail problems on page 223.
The e-mail gateway could not accept the job because the
attachment is too large.Reduce the size of the e-mail attachment by setting the
maximum attachment size. Set the maximum attachment size
on the Digital Sending  tab of the embedded Web server. See
Embedded Web server on page 148.
Try using a different file format or sending the document a few
pages at a time.
A network connection is required for digital sending The MFP cannot find a network connection. The administrator
should check to see if the MFP is connected to the network.
See 
Solve network connectivity problems on page 224.
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							Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the device.
Message typeDescription
Status messagesStatus messages reflect the current state of the device. They inform you of normal device operation
and require no interaction to clear them. They  change as the state of the device changes. Whenever
the device is ready, not busy, and has no pending warning messages, the status message  Ready
appears if the device is online.
Warning messagesWarning messages inform you of data and print errors. These messages typically alternate with the
Ready  or status messages and remain until you touch  OK. Some warning messages are clearable.
If Clearable Warnings  is set to Job on the device  Device Behavior  menu, the next print job clears
these messages.
Error messagesError messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If  Auto Continue is set on the menus, the device will
continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the  Stop
button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of  a device failure. Some of these messages can be cleared by
turning the device off and then on. These messages are not affected by the  Auto Continue setting.
If a critical error persists, service is required.
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							Control-panel messages
The product provides robust control panel messaging. When a message appears on the control panel,
follow the on-screen instructions to resolve the issue. If the product displays an “Error” or “Attention”
message, and no steps are shown to resolve the issue, turn the product off then on. Contact your dealer
for support if you continue to experience issues with the product.
To get additional information for warnings that appear in the status line, touch the Warning button 
.
For additional information on a variety of topics, touch the Help button 
 in the upper-right corner of the
home screen.
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							Clear jams
If a jam message appears on the control panel, look for media in the locations indicated in the following
illustration. You might need to look for jammed media in locations other than those that are indicated in
the jam message. If the location of the jam is not obvious, look first in the front door area.
After looking at the illustration, you can go to the procedure for clearing the jam. When clearing jams,
be very careful not to tear the media. If a small piece of media remains in the MFP, it could cause
additional jams. If jams are a recurring problem, see 
Solve repeated jams on page 202.
NOTE: Loose toner might remain in the MFP after a jam and cause output quality problems. These
should clear up within a few pages.
WARNING! Surfaces in and around the MFP can be hot to the touch. Turn off the MFP and allow it to
cool before attempting to clear jams.
Jam locations    
Figure 12-1   HP LaserJet M9059 MFP with the 3000-sheet stapler/stacker
1ADF
2Tray 1
3Right door
4Vertical transfer door
5Tray 4
6Trays 2 and 3
7Left door (behind the output device)
8Duplexer (inside the MFP)
9Output device
10Lower bin
11Front door and print-cartridge area
12Upper bin
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							Clear jams from the duplexer
1.Move the output device away from the MFP to gain access to the left door.
Figure 12-2  Clear jams in the duplex printing accessory (1 of 6)
2.Open the left door and carefully pull out any paper from area.
WARNING! Avoid touching the adjacent fusing area. It can be hot.
Figure 12-3  Clear jams in the duplex printing accessory (2 of 6)
3.Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it
stops.
Figure 12-4  Clear jams in the duplex printing accessory (3 of 6)
4.Remove any paper by lifting the two green levers in the duplex printing accessory.
5. Open the front door.
Figure 12-5  Clear jams in the duplex printing accessory (4 of 6)
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							6.Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of
the MFP. Be careful not to tear the paper.
Figure 12-6   Clear jams in the duplex printing accessory (5 of 6)
7.Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place.
Figure 12-7   Clear jams in the duplex printing accessory (6 of 6)
8.Close all open doors. Push the output device back into place.
Clear jams from the input-tray areas
Clear jams in tray 1
1.Check for media in the tray 1 area, and remove any media from this area. Carefully check to be
sure you have removed all pieces of torn media.
Figure 12-8   Clear jams in tray 1 (1 of 2)
2.Open and close the right door to reset the MFP.
Figure 12-9   Clear jams in tray 1 (2 of 2)
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