GTE Omni Si Database Technical Practices Issue 1 Manual
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TL-130500-1001____.-.-__~.----~--- -______~-- 01LEFT DISPLAY CHARACTERS l-1 6RlGHT DISPLAY CHARACTERS 17-3210 4CALL32 APHANUMERIC CHARACTER DISPLAY*INITIALIZATIONN.WAlTlNGREQUESTINDICATORINDICATOR HEP . TLK /MONDIAL (SUPV)WAS) D1MF KEY PAD Figure 17.6Agent Instrument Controls and indicators Agent Instrument17.8.1 One analog voice channel and one full-duplex, Interfacedigital, data link channel allow each Agent Instrument to communicate with the system. An Agent Instrument can be optionally equipped with a second analog channel to support additional features as explained in Agent Instrument features in TL-130000-1001.The analog channel handles both DTMF signaling and voice communication between the Agent Instrument and the system. The analog channels are cable connected to the system via two pairs of tip and ring connections to two circuits on an FB-17254-A line circuit card. The line circuit card, which the Agent Instrument connects to, is located in a universal card slot in the PEC equipment file. The digital data link channel is cable-connected to the system via a dual-port FB-17209-A SIDML (Dual Modem Loop Interface-2) card. The Agent Instrument connects to this card, which is located in a universal card slot in the PEC equipment file. The data link is a full-duplex, 1,200-baud current loop. See paragraph 3.6.17 for a description of the SIDML card and paragraph 3.6.12 for a description of the line circuit card. TL-1300300-l 001 describes Agent Instrument cabling. SVR 5210 8187S-243
Agent Instrument17.8.2 Each Agent Instrument has five EPROM (Erasable ControlL And Programmable Read-Only-Memory) chips. These EPROMs initializationcontain generic software that allows the Agent Instrument to function in the CAS Main, ACD, or supervisory modes. If the system includes two or more Agent Instruments, at least one of the instruments will be equipped for supervisory functions. There may be up to eight supervisory functions in a fully configured system. During system startup, the system sends initialization data to all Agent Instruments for all repertory dial pushbuttons, source messages, special messages, and system dependent timing values. The mode of operation (CAS Main, ACD, or supervisory) is also set during initialization. When an Agent Instrument receives a command from the system, it verifies the format, test, and checksum, and responds with a positive acknowledgment (ACK) if the command is correct, or with a negative acknowledgment (NAK) if the command is in error. A NAK causes the command in error to be retransmitted. If the supervisor moves an agent between agent groups, the Agent Instrument for that agent is automatically reinitialized with the new agent group’s repertory dial pushbutton assignments and mode of operation. This facilitates movement between CAS Main and/or ACD agent groups without the physical replacement for the agent’s instrument or relocation of the agent. TL-130500-1001 An on-line, self-test diagnostic, resident in Agent Instrument PROM, routinely checks the generic software program. When the Agent Instrument is in the unstaffed mode, the user can request specific off-line, stand-alone maintenance diagnostics from the console keypad. These diagnostics test all the LED and alphanumeric displays, test the display console parameters, and show the contents of various internal registers. Agent Instrument17.8.3 Power to the Agentlinstrument comes form either a 24 PowerVAC transformer connected to a local 115-AC power source or from VDC power supply. Battery input to the Agent Instrument should not exceed -54 VDC. Agent Instrument power connections are described in TL-130300-1001. S-244 8187SVR 52’0
TL-130500-1001 displayed. Manual dialing causes the digits, as entered via the keypad, to be displayed. EMER (Emergency) Pushbutton - Depressing the EMER pushbutton signals the supervisor that anagent requiring supervisory action on an incoming line 1 call . At the supervisory position, this pushbutton allows the user to silence the alerting tone and display the agent ID and type of assistance required. (Refer to MUTE.) After depressed the EMER pushbutton, the EMER LED flashes at 120 IPM this acknowledges system acceptance and the LED extinguishes after the Line 1 call is released. FLASH Pushbutton - The FLASH pushbutton allows the user to gain access to a branch location while processing a line 1 call, or the user can access standard PABX features on line 1 or 2. Depressing the FLASH pushbutton causes the FLASH LED to light steadily until instrument action is complete or the pushbutton is released. FUSE - A fuse located on the left rear of the Agent Instrument provides circuit protection. S-2468187SVR 5210
TL-130500-1001 KEDU (KEY ENTRY 18.0 The KEDU (Key Entry Display Unit) (Figure 18.1) DISPLAY UNIT)provides control and display of Hotel/Motel features including l Automatic wake-up service l Room message waiting (indicator lamp) service@ Room restriction to prevent unauthorized calling l Do not disturb service l Room status (maid service) l Message units metering l Month/day/hour/minute display A maximum of two KEDUs can connect to the system, with one assigned as the master with extended control over the features. l The master KEDU can update the system’s real-time clock, adjusting for daylight saving time changes. l The master KEDU can output individual or total memory dumps of all features on the Hotel/Health Care printer for a hard- copy record. l The master KEDU controls memory-clearing functions. NOTE: Predetermined entries in the data base enable any of the six features, plus the time functions, to be allowed or disallowed for both KEDUs. SVR 5210 8t87S-247
TL-130500-1001 DISPLAY PANEL- KEYPAD I LEDS PUSHBUTTONS Figure 18.1 KEDU (Key Entry Display Unit) KEDUI18.1 The KEDU interfaces with the system via the SIDML (SI System InterfaceDual Modem and Current Loop) FB-17209-A card located in a PCMUS slot. l The SIDML provides full-duplex, 110, 300 or 1,200 baud. 20ma, current loop data link. There are two in/out ports per card, and each port support a KEDU or a printer 8 The system supports a maximum ,of two FB-17209-A SIDML cards and is limited to a ma’ximum of two KEDUs or printers NOTE: The SIDML card is described in paragraph 3.6.17 The KEDU is powered by either a remote -46 VDC system or a local power-pack assembly. s-248 8167SVR 5210
TL-130500-1001Controls,18.2 The KEDU controls, indicators, and displays (Figure 18.2) Indicators,are listed below: and DisplaysALM RESET. (Alarm Reset). Allows the alarm to be reset. CLEAR. Allows the removal of data or time information from the KEDU memory. DATA-RESPONSE CODE. When DONT DIST, MESG METER, MESG WTG, ROOM RSTR, or ROOM STAT functions are requested, the LED lights, and the display indicates the respective data and/or response code. DONT DIST. (Do Not Disturb). Allows a room number to be entered to block that room from all calls. An administrative station or the Attendant Console can activate, deactivate, or override the DO NOT DISTURB feature. ENTER/XCUTE (Enter/Execute). Allows removal of data if depressed after the CLEAR pushbutton, or allows entry of new data after the data is entered via the KEYPAD, and executes the new data when depressed a second time for the following features: WAKE UPMESG WTG MESG METERROOM STAT ROOM RSTRDONT DISTHOUR-MINUTE.Lights the LED and indicates real or wake- up times, respectively, when the TIME or WAKE-UP function is requested. KEYPAD. Allows the entry of the appropriate numerical data required for programming and executing the various functions. MESG METER (Message Meter). Allows the entry of a room number for recording outgoing calls. Recording can be pegged per completed call or on a measured rate of service based on the trunk group. This information is programmed into the data base for the specific switch and location. MESG WTG (Message Waiting). Allows the entry of a room number by flashing a lamp on the room telephone to advise a guest of a message waiting at the desk. MONTH-DAY. Lights the LED and indicates the month (1 through 12) and day (1 through 31) when the TIME function is requested. SVR 5210 8187s-249
TL-130500-1001ROOM NUMBER. Lights the LED and indicates the room number (3 or 4 digits) when DON DIST, MESG METER, MESG WTG, ROOM RSTR, ROOM STAT, or WAKE-UP functions are being executed.ROOM RSTR (Room Restriction). Allows the entry of a room number to be restricted from DOD (Direct Outside Dialing).ROOM STAT (Room Status). Allows the status of a room to be displayed as follows: available or unavailable, occupied or unoccupied; if maid service is needed, in progress or completed. SECURITY LOCK. Prevents unauthorized use of the KEDU.TIME. Allows the display or update of month, day, hour, minute, and year.WAKE-UP. Allows the entry of an automatic wake-up call for a specific room and time, up to 24 hours in advance. s-2508l87SVR 5210
TL-130500-1001 I Fll F,F, ” R e110 0. MONTHDAYHOURMINUTERESPONSECODE HHBB HHBH :- ROOM0NUMBERDATA0 tt /DISPLAY FIELDS LED FIELD B0 THROUGH L q 101 nlnnLED FIELD ALED FIELD C lIzNEl01 LzrllicIcIKEY PAD ALA RESETWAKEUPMESGROOMTIMEMESGROOMDONTCLEARENTER/ METERRSTRWAITSTATDISTEXECUTE SVR 5210Figure 18.2 KEDU Button Function8187s-251
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