GTE Omni Si Database Technical Practices Issue 1 Manual

							TL-130100-1001
To recall the attendant or operator from a station with an outside party
or station on the line, perform the following:
STEP
OPERATIONRESULT1Flash hookswitch.Distinctive dial tone heard.
2Dial attendant access code.Ringback tone heard.
When attendant answers,
a two- or three-way call is
established (depending on data
base programming).
NOTE:
If busy tone is heard, reflash hookswitch to re-establish the original connection.
2.2.4
Direct Outward Dialing (DOD)
A station user can gain access to the Central Office network or to tie trunks
without the attendant assistance. The user has direct access by dialing a
one-, two-, or three-digit access code, depending on the numbering plan
used and subject to system restrictions. To place a DOD call, perform the
following:
STEP
OPERATIONRESULT
1Go off-hook.Internal dial tone heard.
2Dial outside access code.One of two cases will occur:
Case 1: An FRL is insufficiently high
to permit completing the call.
Line busy signal heard.
Ask attendant to dial the
number or dial directly via
MERS.
Case 2: An FRL is high enough to
permit completing the call.
External dial tone heard.
3Dial desired number.Ringback or busy tone heard.
NOTE:
Tick tone is an additional indicator showing that the system will accept the digits
(data base option).
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2.2.5Trunk Queuing
Trunk Queuing allows a station user to enter into an on-hook or off-hook
queue when the outside trunk line is busy. Note that Trunk Queuing and
MERS Trunk Queuing are mutually exclusive.(a)On-Hook Queuing
STEPOPERATION
RESULT
1
2
3
4
5
6NOTES:
1.
2.
3.Begin from an attempt to make an outside call and all trunks are busy
Flash hookswitch.Distinctive dial tone heard.
Dial on-hook call queuing accessQueuing indicated by receiving
code.60-IPM confirmation tone.
Go on-hook (see note 1).
Station rings (see note 
2), indicating
that trunk is idle and the system is
calling the station.
Go off-hook.Central Office dial tone heard.
Dial number of desired destination
(see note 3).
Stations can originate or receive other calls while on queue.
When a trunk becomes available, the station rings for a period of time (defined in
data base). If not answered, the next station(s) in the queue is serviced until a
second time period has elapsed (data base specified). When a trunk becomes
available, the station rings for the specified time, and if not answered before the end
of that period, station is dropped from trunk queue.
Do not redial the outside accessFor a MERS call, no other numbers need
code.to be dialed.
(b)Off-Hook Queuing
STEP
OPERATIONRESULT
Begin from an attempt to make an outside call and all trunks are busy.
1Stay off-hook.(a) 60-IPM confirmation tone heard.
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							TL-130100-1001STEPOPERATIONRESULT(b) The station is placed on hold.
(c) Central Office dial tone is heard
when trunk is available.
2After receiving Central Office dial
tone dial the desired destination
(see note).
NOTE:Do not redial the outside access code.
2.2.6Most Economical Route Selection (MERS) Access
NOTE:Trunk Queuing and MERS Trunk Queuing are mutally exclusive.
(4MERS Access - Off-Hook Queue
STEPOPERATIONRESULT
1Go off-hook.Dial tone received.
2Dial MERS access code.Quiet connection heard.
3Dial 7- or lo-digit number.
or
IDDD number.One of the following two cases will occur:
Case 1: An FRL is insufficiently high to
permit completing the call.
Distinctive dial tone heard.
Enter your Authorization Code.
Quiet connection heard.
Case 2:An FRL is high enough to permit
completing the call. Quiet
connection heard.
After either case:
(4If MERS route not busy, ringbacktone heard.
(b)If MERS route busy, busy tone
heard, go to Step 4.
NOTES:
52101. The “1 
‘I digit preceding a DOD call is not required and for long distance calls with
the local NPA (area) code number, these three digits are also not required.
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STEPOPERATIONRESULT
2. IDDD number format is 011 + country code + national number.
4Remain off-hook after busy tone
heard.(a) Busy tone ceases, confirmation tone
heard.
(b) Station is automatically entered into
ueue.(c) Call is placed when MERS route
becomes available.(d) 
Ringback tone heard.
5Continue as with a normal line-to-line
call.
(b)MERS Access - Trunk Call Queue
STEPOPERATIONRESULT
1Go off-hook.
2Dial MERS access code.
3Dial seven- or ten-digit number.
NOTE:The 
“1” digit preceding a DDD call is not required and for long distance calls with
the local NPA (area) code number, these three digits are also not required.
4Flash hookswitch.
5Dial trunk call queue access code.
6Go on-hook.When MERS route becomes available,
system rings phone.
7Go off-hook.(a) System automatically dials previously
entered numbers.(b) 
Ringback tone heard.
Dial tone heard.
Quiet connection heard.(a) If MERS route not busy, 
ringback tone
heard.(b) If MERS route busy, busy tone heard,
go to Step 4.
Distinctive dial tone heard.
(a) Confirmation tone heard.
(b) Station automatically entered in MERS
queue.
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2.2.7Facility Restriction Level (FRL)/Authorization Code/Traveling Class
Mark 
(TCM)
STEPOPERATIONRESULT
1A station attempts to access an out-
side facility, (usually trunk for exter-
nal call), however, station does NOT
possess high enough FRL (Facility
Restriction Level) to access facility.Distinctive dial tone heard when
accessing trunk via MERS.
Otherwise, user will hear busy
signal. The user must either ask
attendant to dial the number or
user can dial the number via
MERS.
2
3After hearing distinctive dial tone,
the MERS dialer can either:Quiet connection heard.
(a) Dial the Authorization Code
(string of digits up to 7 in
length). Each Authorization
Code is engineered or
assigned an FRL (see note).
If the FRL for the Authorization
Code is equal to or higher than
the facility’s FRL, access is
granted.
or
(b)Wait for the Trunk Call Queuing
feature (On- or Off-Hook
Queuing 
- see section 2.2.5 for
operations and details). After
waiting on the trunk call queues,
the FRL may eventually be
“bumped” to a high enough
level to pass the FRL restriction
level (see note).
The FRL that eventually passes the
FRL restriction level is carried on
to the adjacent PABX as a TCM
(Traveling Class Mark). This TCM is
used like a station FRL for access
privileges to its facilities.Quiet connection heard.
NOTE:FRL “Bumping” and Authorization Codes are system-engineerable and are an
option available to your PABX system/network.
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							TL-130100-4001
2.2.8Call Transfer and Station ConsultationThe station user, while connected to another station or trunk, can transfer the
calling party to another station or trunk, or have a consultation-hold-type
call and automatically return to the calling party when the station of the
consulted party is placed on-hook. The station user can also establish a 
3-way conference connection during a consultation-hold-type call by
momentarily flashing the hookswitch.
(a)Call Transfer
STEPOPERATIONRESULT
1Flash hookswitch.
2Dial desired station number.
3When the called station answers,
announce call and go on-hook.
NOTES:
1.
2.In case of misdial, busy or no answer, flash hookswitch to return to outside party.
The forwarding station may also go on-hook before called station answers. Begin with an outside or internal call on the line.
(a) Distinctive dial tone heard.
(b) Calling party placed on hold.
(a) 
Ringback tone heard.
(b) Called station rings.
Holding party and called station connected.
wCall Transfer to IVMSAny station user may transfer an internal or external call to IVMS.
STEPOPERATIONRESULT
1When an outside party or another(a) Distinctive dial tone is heard.
station is on the line, flash hookswitch.(b) Calling party placed on hold.
2Dial access code.(a) Ringback or busy tone heard.
(b) 
IVMS is being called.
NOTE:In case of misdial, busy, or no answer, flash hookswitch to return to the first party.
When 
IVMS responds, the first party and IVMS are connected.
3Place station on-hook.
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							TL-130100-1001(c)Station Consultation
STEPOPERATIONRESULT
1
2
3
NOTE:
4Begin with an outside or internal call on the line.
Flash hookswitch.
(a) Distinctive dial tone heard.
(b) Calling party placed on hold.
Dial the desired station. If consulting(a) 
Ringback tone heard.
an outside party, dial outside access
code, wait for second dial tone, then(b) Called station rings.
dial desired directory number.
When called station answers,Transmission established between two
announce conference.parties.
In case of misdial, busy, or no answer on a station call, flash hookswitch to re-
establish the original connection; on an outside call, flash hookswitch twice.
To return to the original party, flashOriginal connection re-established.
hookswitch or wait until the consulted
party hangs up to be automatically
connected to the original party. If
the call is to an outside number,
flash hookswitch twice.
wAdd-On Conference (Three-Way)Add-On Conference allows a station user to establish a three-way
conference call while connected to a station or trunk. The third party can be
either a station or a trunk.
STEPOPERATIONRESULTBegin with an outside or internal call on the line.
1Flash hookswitch.(a) Distinctive dial tone heard.
(b) Original party placed on hold.
2Dial desired station. If an outside
party, dial outside code, wait for a
second tone, and then dial desired
directory number.(a) Ringback tone heard.
(b) Called station rings.
3When called station (third party)
answers, announce conference.Transmission established between two
parties.
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							TL-4 30100-I 001
STEP6PERA==nONRESULT
MOTE:If busy tone or no answer is received, flash the hookswitch to re-establish original
connection.
4Flash hookswitch.Three-way connection established.
Another hookswitch flash drops the third party from the connection.
Hold allows a station user to put another station or trunk on hold. The called
station does not have to remain off-hook while the calling party is on hold.
The holding party can establish and receive new calls, and continue to use
the system features as required. To return to the held party, dial the call hold
answer access code. A call placed on hold can only be picked up by the
station placing the call on hold.
STEP
OPERATIONRESULT
1
2
3
4NOTES:
1.
2.Inform caller of intent to place on(a) Distinctive dial tone heard.
hold and flash hookswitch.(b) Calling party is placed on hold.
Dial call-hold access code.Confirmation tone heard.
If no system function is desired,Call-Hold party status does not change.
place station on-hook. (Station is now
free to originate or receive calls.)
Return to party on hold by going 
off-hook and dialing access code.Calling party reconnected to station.
The party on hold can be placed in a three-way conversation by following the
three-way calling procedure.However, the call-on-hold access code is dialed
rather than the party’s station number.
The calling party placed on hold is automatically returned to the called station
within a predetermined time. If the recalled station does not answer, the call is
diverted to the attendant.
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2.2.10Call Park
Call Park allows a station user to place a call (station or trunk) in a call-park
queue. Once in the queue, the call can be answered by dialing the call park
answer code. A call not answered within a certain period (data base
specified) is diverted back to the attendant. A call in call park can
automatically ring the station dialed first, then direct to the attendant, or just
divert to the attendant (data base option). When conversing with another
party, and the other party wishes to speak to another party at another station,
perform the following:
STEP
OPERATIONRESULT
1Flash hookswitch.Distinctive dial tone heard.
2Dial call-park access code followed(a) Confirmation tone heard.
by station number desired.(b) Calling party parked on station.
NOTE:
The station that the call is parked on can still originate or receive other calls.
3Phone or page, and inform called
party of party in call park. If called
party cannot be reached, notify
calling party.Party called answers by
dialing the call-park access
code and the station number
NOTES:
1.
2.
3.
4.
5.
6.Calls may be parked to any station number by dialing the call-park access code
and the desired number. Calls may also be parked to an unequipped station
provided the line is parked maintenance busy.
Calls will automatically ring the parked-on station with a predetermined time (up to
four minutes) and if not answered, diverts to the attendant or station.
The call-park procedure does not affect operation of the station on which a call is
parked or from which a call is parked.
A parked call may be retrieved by any user from any phone. The retrieving user
does not have to be the party that parked the call nor the station to which the call
was parked.
The park feature is independent of line appearance arrangements (i.e., the parked-to line need not appear on the retrieving user’s set).
Multiple calls may be parked on a single number and retrieved on a First-In 
First-Out (FIFO) basis by repeatedly dialing the access code.
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							TL-130100-100122.11Call Waiting, OriginatingCall Waiting, Originating allows a station user to camp on to a station that has
been called and from which a busy indication is received. Refer to the call
waiting, terminating procedure for answer details and camp-on restrictions.
STEPOPERATIONRESULTBegin with a call to a busy station.
Flash hookswitch.
Dial call waiting, originating access
code.
Remain off-hook until camped-on
station answers.
’Distinctive dial tone heard.
(a) Camp-on indicated by 
ringback tone.
(b) Camped-on station hears burst of tone.
2.2.12
Call Waiting, TerminatingCall Waiting, Terminating allows a station user to have a calling party
receiving a busy signal to be camped on automatically. The calling party
receives a 
ringback tone and the called party receives a camp-on tone. The
called party is automatically rung by the calling party when the station goes
on-hook. Alternatively, the station user can depress the hookswitch and dial
the call-waiting answer access code. This action reverses the status of the
waiting call by placing the current call on hold while connecting the called
party to the waiting call. The call on hold is re-established by either of the
preceding methods. This method of operation allows the answered call to be
transferred (if required) before returning to the waiting caller.
NOTES:
1.
2.
3.
O-26Call Waiting may only be established on line-to-line or
line-to-trunk stations.. It may not occur when a station is
ringing, dialing, consulting, or in transferring modes, or when
a call having data line security is marked on either party’s
station. Call Waiting, Terminating is not re-established if
the calling party is part of a three-way 
consultation-transfer call.
The maximum number of calls allowed waiting or camped
on is determined by the system data base.
Two classmarks are provided for Call Waiting, Terminating,
and a station may have both. One classmark allows for DID
calls only. The other classmark allows for non-DID calls.
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