GTE Omni Si Database Technical Practices Issue 1 Manual
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_..-TL-130100-1001 a.3Answering Incoming Line-2 Call (C& Main/ACD) STEPOPERATIONRESULT 1Call received on line 2.The LINE 2 LED flashes at 120 IPM and ringing is heard. 2Depress LINE 2 pushbutton.(a) One of the following occurs: 1. If line 1 is active, request for line 2 is ignored. 2. If line 1 is on hold, LINE 2 LED on. 3. If line 1 is staffed/ready, POS STAFF (CAS) or READY (ACD) LED turns off and LINE 2 LED is on. (b) LINE 2 and RLS LEDs on. 3When call is completed, depress the RLS pushbutton to release from call.(a) LINE 2 and RLS LEDs off. (b) Agent Instrument returned to initial state of staffed ready. a.4Placing Line-2 Call (CAS Main/ACD) STEPOPERATIONRESULT 1Check that line 1 is either on hold or inactive. 2Depress LINE 2 pushbutton.(a) If the instrument is in POS STAFF (CAS) or READY (ACD) state, it is removed from that state. (b) LINE 2 and RLS LEDs on. (c) Dial tone heard. 3Dial desired number or depress appropriate repertory dial pushbutton.(a) All associated LEDs on. (b) The right portion of the display indicates the dialed number “XxXx”.(c) Ringback tone heard. 4Depress RLS pushbutton to release call.(a) RLS LED on during pushbutton depression interval. (b) LINE 2 and RLS LEDs off. 5210 8187
TL-130100-10018.5Extending Call to Station (CAS Main) STEPOPERATIONRESULT 1With call on line 1, depress FLASH pushbutton.(a) FLASH LED on. (b) Calling party put on hold.(c) Dial tone heard from branch location. NOTE:If flash is part of repertory dial number being used, this step is not necessary. 2Depress appropriate repertory dial pushbutton.(a) Repertory dial LED on. (b) Repertory dial message displayed on right portion of display.(c) Ringback tone heard. NOTE:The number may be dialed manually if a repertory dial is not programmed for the number. 3Depress RLS pushbutton.(a) LINE 1 LED off. (b) RLS LED off. 8.6Three-Party Conference 8.6.1Establishing Three-Party ConnectionWith call on line 1, add line 2 to the connection by performing the following: STEPOPERATIONRESULT 1Place line 1 on hold.LINE 1 LED winks. 2Place line 2 call.LINE 2 LED on. 3Depress LINE 1 pushbutton.LINE 1 LED on steady signaling that three- party connection is established. O-268 81875210
Releasing Three-Party Connection To release call on line 1, and place line 2 on hold: STEPOPERATIONRESULTDepress LINE 2 pushbutton.LINE 2 LED flashes. Depress RLS pushbutton.LINE 1 LED off.To release a call on line 2, and place line 1 on hold: STEPOPERATIONRESULT Depress LINE 1 pushbutton.LINE 1 LED flashes. 2Depress RLS pushbutton.LINE 2 LED off.To release calls on lines 1 and 2: OPERATIONRESULT Depress RLS pushbutton.LINE 1 and LINE LEDs off. a.7PABX Features on an ACD Call STEPOPERATIONRESULT 1Depress FLASH pushbutton.(a) FLASH LED on. (b) Dial tone heard. 2Depress the appropriate repertorydial pushbutton, or the system code for the desired feature. 5210 8187O-269
rTL-130100-10018.8Call Hold (CAS Main/ACD)To place a call on hold while connected to parties on line 1 or line 2: STEPOPERATlONRESULT 1Depress LINE pushbutton with a call.LINE LED winks. 2Depress LINE pushbutton again to return to the call on’hold.LINE LED on steady. 8.9Bad Service Line Reporting STEPOPERATIONRESULT 1Transmission difficulty is encountered on line 1. To report, depress BAD steadily.BAD LINE LED winks until system records line information: then BAD LINE LED on LINE pushbutton. 8.10 Supervisory Assistance Features 8.10.1Emergency Assistance Request STEPOPERATIONRESULT 1Depress EMER (AGT) pushbutton with a call on line 1.(a) EMER (AGT) LED flashes at 120 IPM. (b) TLWMON (SUPV) LED on the supervisory instrument flashes at 120 IPM. (c) Emergency ringer sounds at supervisory instrument. 2Depress TONE MUTE (SUPV) pushbutton on supervisory instrument.(a) Emergency ringer stops. (b) “EMERGENCY AGENT XX” NOTE: If ringer silence is not desired before talking or when monitoring the requesting agent, do not perform Step 2, but go to Step 3. O-270 81875210
TL-130100-1001STEPOPERATIONRESULT 3Depress TLWMON (SUPV) pushbutton on supervisory instrument.(a) TLWMON (SUPV) LED on. (b) Supervisory instrument is connected to requesting Agent Instrument over supervisory line 2, and the supervisory LINE 2 LED on. (c) Supervisor can talk with/monitor requesting agent. NOTE:If Step 2 operation is not performed, the emergency message stops, and the requesting agent ID number appears in supervisory instrument display. 4Depress RLS pushbutton on supervisory instrument to release call.TALWMON (SUPV), LINE 2, and RLS LEDs off. 8.10.2Requesting Supervisory Assistance STEPOPERATIONRESULT 1Depress SUPR ASST pushbutton.SUPR ASST LED winks. 8.10.3Responding to Supervisory Assistance Request STEPOPERATIONRESULT 1Depress SUPR ASST (AGT) pushbutton with a call on line 1.(a) TLWMON (SUPV) LED on supervisory instrument flashes at 60 IPM. (b) Assistance ringer sounds at supervisory instrument. NOTE:If ringer silence is not desired before talking or monitoring the requesting agent, do not perform Step 2, but go to Step 3. 2Depress TONE MUTE (SUPV) pushbutton on supervisory instrument.(a) Assistance ringer stops. (b) “ASSIST AGENT XX” 5210 8167O-271
rTL-130100-1001STEPOPERATIONRESULT 3Depress TLWMON (SUPV) pushbutton.(a) TLWMON (SUPV) LED on. (b) Supervisor instrument is connected to requesting Agent Instrument over supervisor line 2 and supervisor LINE 2 LED on. (c) Supervisor can talk with/monitor requesting agent. (d) RLS LED on. NOTE:If Step 2 operation is not performed, the assistance ringer stops, and assistance message and requesting agent ID number appear in the supervisory instrument display. 4Depress RLS pushbutton to release call.TLWMON (SUPV), LINE 2, (SUPV) and RLS LEDs off. 8.10.4Supervisor-Initiated Monitor STEPOPERATIONRESULT 1Depress TLWMON (SUPV) pushbutton. Seizes line 1 or line 2.(a) TLWMON (SUPV) LED on supervisory instrument winks. (b) DIAL AGENT ID appears in display. (c) TLWMON (SUPV) LED on. 2Dial a two-digit agent identification.Supervisor can talk with/monitor agent at Agent Instrument if it is staffed/ready. 3Depress the RLS pushbutton to release call.Returned to normal. 8.41 8.11.4 Unstaffing Agent Instrument As a CAS Main STEP 1 OPERATIONDepress POS STAFF (CAS) pushbutton.RESULTPOS STAFF (CAS) LED off. O-27281875210
TL-130100-1001 NOTES:1.Before removing the headset/handset from the Agent Instrument (if desired for safekeeping), the Agent Instrument must be in the idle mode or a warning tone (alarm) will sound. An Agent Instrument is in the idle mode under the following conditions: (4unstaffed not on hold not ringing lines 1 and 2 are both inactive In addition, if the Agent Instrument is a supervisor position, there must not be any emergency or supervisory assistance request pending. 2.The Agent Instrument should be left POWERED ON. 8.11.2As an ACD AgentSTEP OPERATIONRESULT 1Depress READY pushbutton.READY LED off 2Depress POS STAFF (ACD) pushbutton.POS STAFF (ACD) LED off. NOTE: Same conditions as in the note in paragraph 8.11.1 52108187O-273
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TL-130100-1001 9.0KEY ENTRY BiSPLAY UNIT 9.1General The Key Entry Display Unit (KEDU), shown in Figure 9.1, is an optional accessory necessary for hotel or health care use to provide additional features including, but not limited to, message waiting, message metering, and room status. In the Hotel/Health Care configuration the FGBS OMNI SI PABX will accommodate a maximum of two Attendant Consoles, four KEDUs, and a maximum of one hard copy printer per KEDU to provide records of all transactions. The Axiom printer is shown in Figure 9.2. The KEDU is a desk-mounted console containing data and control entry pushbuttons, control function LEDs, status and clock displays. 9.2Controls, Indicators, and Displays Various controls, indicators, and displays located on the KEDU (Figure 9.2) are listed below with brief functional descriptions. SECURITY LOCK. Prevents unauthorized use of the KEDU. ALP4 RESET. (Alarm Reset) Displays the current integrity of memory and allows reset. WAKE UP. Allows the entry of an automatic wake-up call for a specific room and time, up to 24 hours in advance. MESG METER. (Message Meter) Allows the entry of a room number for recording outgoing calls. Recording can be pegged per completed call or on a measured rate of service based on the trunk group. This information is programmed into the data base for the specific switch and location. ROOM RSTR. (Room Restriction) Allows the entry of a room number to be restricted from Direct Outside Dialing (DOD). TIME. Allows the display or update of month, day, hour, minute, and year. MESG WTG. (Message Waiting) Allows the entry of a room number by flashing a lamp on the room telephone to advise a guest of a message waiting at the desk. ROOM STAT. (Room Status) Allows the status of a room to be displayed as follows: available or unavailable, occupied or unoccupied; if maid service is needed, in progress, or completed. BONT DIST. (Do Not Disturb) Allows a room number to be entered to block that room from all calls. An administrative station or the Attendant Console’ can activate, deactivate, or override the DO NOT DISTURB feature. 5210 8187O-275
TL-130100-1001c o-276Figure 9.1 Key Entry Display Unit lure 9.2 Axiom Printer Used with (or without) KEDU in Hotel Health Care Applications8187 5210