GTE Omni Si Database Technical Practices Issue 1 Manual
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TL-130100-1001TABLE OF CONTENTS PARA-PAGE GRAPH TOPIC O-1824.15.4 O-1834.16 O-1834.16.1 O-1844.16.2 O-1864.16.3 O-1874.17 O-1874.17.10-l 88 4.17.2 O-1884.18 O-1894.19 O-1894.19.1 O-1904.19.2 o-1914.19.3 o-1 914.19.4 O-1924.20 O-l 92 4.20.1 O-l 92 4.20.2 O-l 934.20.3 O-l 944.20.4 O-1954.20.5 O-l 954.20.6 O-196 4.21 O-1964.21.1 o-1 974.21.2 O-l 984.22 O-1984.23 O-1984.23.1 o-1994.23.2 O-2004.24 O-2014.25 5210 Outside-to-Outside Call Series Calling Trunk to Line Line to Trunk and Series Call Release Line to Line and Series Call Release (Invalid Condition) Extending Information Call on Outside Number, WATS Line, or FX Line Attendant Completes Call Station User Completes Call Extending Information Call Over Tie Line Attendant Conference Establish Conference Call for Inside Party Outside Party Connection Station on Outside Party Requests Inclusion in Existing Conference Accessing Conference Bridge 2 Paging Universal Paging Zone Paging Placing Call in Page Queue If Paged Party Does Not Answer If Paged Party Calls Attendant Attendant Denied Placing Call in Page Queue Condition Code Calling Attendant Code Calling Code Calling With Outside Party Waiting Attendant Trunk Group Restriction Attendant Direct Trunk Access Attendant Access Attendant Control of Facility (ACOF) Trunk Busy Verification and Break-In Forced Trunk Release 8187o-7
TL-130100-1001 PAGE O-202 O-202 O-202 O-203 O-203 O-204 O-204 O-205 O-205 O-205 O-206 O-207 O-207 O-207 O-208 O-209 O-209 O-209 O-210 o-21 1O-21 2 O-21 3 O-214 o-21 5 O-21 6 O-21 7 O-21 8 O-21 8 o-21 9 o-21 9 O-8 81875210 PARA- GRAPH 4.26 4.26.1 4.26.2 4.27 4.27.1 4.27.2 4.27.3 4.27.4 4.27.5 4.27.6 4.28 4.29 4.29.1 4.29.2 4.30 4.31 4.32 4.32.1 4.32.2 4.33 4.34 4.35 4.36 4.37 4.38 4.39 4.40 4.40.1 4.40.2 4.41TOPIC Dynamic FRL Table Table Update Table Display Flexible Night Connections, UNA, PNA Flexible Night Connections (PNA Directory Number Update) Flexible Night Connections Verification Night Answer 1 Control, UNA Implementation Assumed Night Answer 1 Verification Night Answer 2 Control, PNA Implementation Assumed Night Answer 2 Verification Group Speed-Calling Update Timed-Reminder Timed-Reminder Activation Timed-Reminder Deactivation Message Waiting Most Economical Route Selection (MERS) Active Time Zone Display Most Economical Route Selection (MERS) Time Zone Control MERS Time Zone Assignment MERS Time Zone Cancellation Call Park Attendant Recall Attendant Timed Recall Attendant Access Check of All Implemented Stations Attendant Call Splitting Priority Calls Directed to the Attendant Attendant Call-Waiting Operation Faulty Line Maintenance Print-out Operation Invalid Operation Alarms
TABLE OF CONTENTS PARA- PAGEGRAPH TOPIC o-21 94.41 .l O-2204.41.2 O-2204.42 o-2214.43 o-2224.44 o-2224.45 O-2224.46 O-2234.47 O-2244.48 O-2244.49O-227 5.0 O-227 5.1 O-230 5.2 O-230 5.2.1 O-230 5.2.2 O-2315.2.3 O-2336.0 O-233 6.1 O-2336.2 O-2336.3 O-233 6.3.1 O-2366.3.2 O-2376.3.3 O-2416.3.4 O-2426.3.5 o-2496.3.6 o-2596.3.7 5210System Initialization Alarm No Dial Alarm Directed to Attendant Removal of Headset During Operation Data Link Recovery Attempts Attendant Console Internal Program Access Initialization and De-Initialization of Attendant Console via Request Spare Key Access Attendant Handling of Locked Loop Trunk-to-Trunk Calls Busy Lamp Display Unit Access Second Chime BUSY LAMP DISPLAY UNIT General BLDU Operating Procedures. BLDU Initialization BLDU Line and Trunk Group Display, Attendant Console Assignment of Hundreds Groups Optional BLDU Controls and Indicators Procedures MESSAGE DETAIL RECORDING (MDR) General MDR Output Options Operation Security Lock Time/Date Change Set Options Command Dump Options CommandOutput Formats - MDR Sofhvare Port 0 Output Formats - MDR Software Port 1 Engineering Applications 8/87
TL-130100-1001PARA-GRAPH TOPIC PAGE O-2596.3.8 O-2596.3.9 O-2617.0 O-261 7.1 O-2617.2 O-2617.3 O-2627.4 O-2627.5 O-2627.6 O-2637.7 O-2637.8 O-2647.9 O-2658.0 O-265 8.1 O-2658.1.1 O-2658.1.2 O-2658.2 O-2658.2.1 O-2668.2.2 O-2678.3 O-2678.4 O-2688.5 O-2688.6 O-268 8.6.1 O-2698.6.2 O-2698.7 O-2708.8 O-2708.9 o-1 0Call Accounting for OMNI SI With PD-200 Data Switch Data Voice Switch Interface for MDR ACD PROCEDURES FOR STANDARD TELEPHONE Preparing for Service Emergency Service/Supervisory Assistance Bad Line Service PABX Features Unstaffing the ACD Answering an Incoming ACD Call Placing an ACD Call (Standard Telephone) Parking a Call Agent Call Hold/Consultation CASACD AGENT INSTRUMENT (PACET) PROCEDURES Preparing the Agent Instrument for Service For CAS Main Service For ACD ServiceAnswering Incoming Line-l Call As a CAS Main As an ACD Answering Incoming Line-2 Call (CAS Main/ACD) Placing Line-2 Call (CAS Main/ACD) Extending Call to Station (CAS Main) Three-Party Conference Establishing Three-Party Connection Releasing Three-Party Connection PABX Features on an ACD Call Call Hold (CAS Main/ACD) Bad Service Line Reporting 81875210
TL-130100-1001TABLE OF CONTENTS PARA-PAGEGRAPH TOPIC O-2708.10 O-2708.10.1 O-2718.10.2 O-2718.10.3 O-2728.10.4 O-2728.11 O-2728.11 .l O-2738.11.2 O-2759.0 O-2759.1 O-2759.2 O-2779.3 O-2779.3.1 O-2869.4 O-2869.4.1 O-2909.4.2 O-2909.4.3 o-2929.4.4 o-2939.4.5 o-2959.4.6 O-2969.4.7 O-2989.4.8Supervisory Assistance Features Emergency Assistance Request Requesting Supervisory Assistance Responding to Supervisory Assistance Request Supervisor-Initiated Monitor Unstaffing Agent Instrument As a CAS Main As an AC0 Agent KEY ENTRY DISPLAY UNIT General Controls, Indicators, and Displays Preparing the KEDU for Service Real-Time Clock Update KEDU Operating Procedures Room Status Control and Display Maid Service Wake-Up Call Message Waiting Message Metering Audit Requests Do Not Disturb, KEDU-Provided Room Restriction, KEDU-Provided O-301 10.0REFERENCES 5210INDEX8187o-1 1
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5210TL-130100-1001 1.0GENERAL This section provides the station feature operating procedures for the Fujitsu GTE Business Systems’ OMNI SI Digital Private Automatic Branch Exchange (PABX) (System Version Release (SW) 5.2.1 .O). ala7o-13
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52108187o-1 5TL-130100-1001 2.0STATION EQUIPMENT The operations described in this part involve the use of standard telephone station instruments, equipped with a ringer (or equivalent) and an appropriate signaling device (dial pulse or dual tone multi-frequency). Agent instruments and Attendant Consoles are equipped with an electronic telephone which incorporates a keypad and an audible signaling device; therefore, the described operations apply to these units as well. However, control sequences will be somewhat different and certain system limitations will be set. Separate subparts describe the operations of each of these units. Telephones without dials and/or ringers can also be used to perform certain functions. For instance, an instrument without a dial/keypad could be used for terminating calls (answer only). Another instrument without a ringer could be assigned hot-line (automatic ringdown) duty where an off-hook would initiate a call to a specified termination.In either case, a fully equipped telephone could also be used. All operating procedures described assume that the appropriate class of service is provided to allow the function. In a step where the operation results in a feature access acknowledgment, only the mention of the feature confirmation tone (busy tone at 60 IPM or slow busy) is made, and the feature denial tone (busy tone at 120 IPM or fast busy) can occur indicating the feature access would have to be reinitiated. For simplicity, only the terms “Hookswitch Flash” or “Flash” are used to describe the typical station operation (depressing the hookswitch, holding it down for approximately one second, and then releasing). 2.1Tones Tones are used in normal operation and in various features. The system is capable of supplying the following tones: (a)Dial tone, 350/440 Hz: 1.Dial tone uninterrupted 2.Tick tone, short burst of tone every 2 seconds 3.Break-in tone, burst of dial tone for a period of 1 second 03Busy tone, 480/620 Hz: 1.Line-busy tone interrupted at 60 IPM 2.Trunk-busy tone interrupted at 120 IPM 3.Camp-on tone, burst of trunk busy tone for 1 second 4.Feature-confirmation tone, same as line slow busy tone at 60 IPM 5.Feature-denial tone, same as trunk-busy tone
TL-130100-1001(clRingback tone, 440/480 Hz: 1.Ringback tone, interrupted at 1 second on, 3 seconds off 2.Distinctive dial tone, continuous Cd)Feature confirmation tone, 350/440 Hz 2.2 Station Equipment Procedures 2.2.1Listed Directory Number Calls (Manual Incoming Calls)All incoming calls to the Listed Directory Number (LDN) from dial-to-manual or manual-to-manual tie trunks are routed to an attendant. The system recognizes when an LDN trunk Central Office (CO) or when a ringdown tie trunk is seized, and switches the call to an idle loop of an idle attendant (Attendant Console). 2.2.2Station-to-Station Calling (Internal Call)The station user, operating a standard two-wire Dial Pulse (DP) or Dual Tone Multi-Frequency (DTMF) telephone, can place a call to another station within the same system by dialing a three- or four-digit number. If Direct Inward Dialing (DID) is used, the internal station number consists of the last three or four digits of the seven-digit number. To place an internal call, the following steps are to be performed. STEPOPERATIONRESULT 1Go off-hook.Dial tone heard 2Dial desired number.Ringback or busy tone heard. 2.23 Attendant Call or RecallTo call the attendant or operator from a station, perform the following: STEPOPERATIONRESULT 1 2Go off-hook. Dial attendant access code.Dial tone heard.Ringback or busy tone heard. O-l 6 ,.8187