Canon printer PIXMA MG5620 User Manual
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Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1 Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2 Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size. When Scanning from the Operation Panel:Refer to "Setting Items for Scanning Using the Operation Panel of the Machine" for your model from Home of theOnline Manual for details on the setting items when scanning from the operation panel. When Scanning with IJ Scan Utility: Scanning Documents Scanning Photos Scanning with Favorite Settings 791
Item Is Placed Correctly, but the Scanned Image Is Slanted Check When Document or Magazine is selected for Select Source, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Box Settings (Custom Scan) Dialog Box 792
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1 Change the display setting in the application. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Note • You cannot reduce the image size in Paint. To reduce the display size, open the images in an application. Check 2 Change the resolution setting in ScanGear (scanner driver) and scan again. The higher the resolution, the larger the resulting image will be. Resolution 793
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client 794
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check Check that the e-mail client's MAPI is enabled. Refer to the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail. 795
Problems with the Machine The Machine Cannot Be Powered On The Machine Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 796
The Machine Cannot Be Powered On Check1 Press the ON button. Check2 Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. Check3 Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center. 797
The Machine Turns Off Unintentionally Check Deactivate the setting to turn the unit off automatically. The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the machine to turn off automatically, open the printer driver setup window and in Auto Power under the Maintenance sheet, select Disable for Auto Power Off . Note • You can activate the setting to turn the machine on/off automatically from the operation panel of the machine or ScanGear (scanner driver). • From the operation panel of the machine: About ECO settings • From ScanGear (scanner driver): Scanner Tab 798
Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed. Check Check the following to make sure that your system environment supports Hi- Speed USB connection. • Does the USB port on your computer support Hi-Speed USB connection? • Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around 10 feet / 3 meters. • Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer. • Does the Hi-Speed USB driver operate properly? Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer. Important • For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer, USB cable, or USB hub. 799
Cannot Communicate with the Machine with USB Connection Check1 Make sure that the machine is turned on. Check2 Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. Check3 Do not start up IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running. Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 800