Canon printer PIXMA MG5620 User Manual

							About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
Error Message Appears on a PictBridge (Wireless LAN) Compliant Device
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							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to resolve errors with Support Codes, refer to Support Code List .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the LCD for some error or message.For details on errors with Support Codes, refer to 
Support Code List .
If a message is displayed on the LCD, see below.
•
A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
•
Error Regarding Automatic Duplex Printing Is Displayed
•
Error Regarding the Power Cord Being Unplugged Is Displayed
•
Writing Error/Output Error/Communication Error
•
Other Error Messages
•
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
A Message Is Displayed on the LCD Confirm the message and take an appropriate action.
•
Power was not turned off correctly the last time. Press the  button when turning power off.
The power cord may have been unplugged last while the machine was still on. Press the  OK button to dismiss the error.
Note
•
See Notice for Unplugging the Power Cord  for unplugging the power cord.
•
Cannot connect to the server. Please wait a while and try again.
You cannot connect to the server due to some communication error. When you have tried to access a
photo sharing site, it is possible that your photos have been deleted.
Press the  OK button to dismiss the error, then try again after a while.
Error Regarding Automatic Duplex Printing Is Displayed
Check  See Cannot Print Properly with Automatic Duplex Printing  and take the
appropriate action.
Error Regarding the Power Cord Being Unplugged Is Displayed The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click  OK.
The machine starts printing.
See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
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							Writing Error/Output Error/Communication Error
Check1 If the POWER  lamp is off, make sure that the power plug is plugged in, then
turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
"XXX" is your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is
your machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer"
appearing in the  Printer column is selected for  Print to the following port(s) .
Note
•
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My
Printer  is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
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							•Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
Check3  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check4  Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
Check5  When the machine is connected to your computer with a USB cable, check
the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
•
In Windows 7 or Windows Vista, click  Control Panel, Hardware and Sound , then Device Manager .
•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the machine is correctly
connected to the computer.
Check3  Make sure that the machine is connected to your computer properly.
3.
Click the  General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
Other Error Messages
Check  If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
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							•"Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.•
" Printer driver could not be found "
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
•
" Could not print Application name  - File name"
Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking forpermission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.
•
If you agree to participate in the survey program: Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: .
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							•If you do not agree to participate in the survey program:Click  Do not agree . The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.•
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click  Uninstall, then follow the
on-screen instructions.
•
Changing the confirmation screen setting:
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Programs  > Programs and Features .
◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
Note
•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation screen will
be displayed at the time of the next survey.
If you select  No, the information will be sent automatically.
Note
•
If you select  Uninstall (or Remove  in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
817 
						

							Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice
The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN)
compliant device and the countermeasures to clear them.
Note
•
This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check the Support Code (error
number) on the LCD and take the appropriate action to clear the error.
Support Code List
•
For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message on
the PictBridge
(Wireless LAN)
Compliant DeviceAction"Printer in use"If the machine is printing from the computer or warming up, wait until the job ends.
When it is ready, the machine starts printing automatically. If the machine is not printing from the computer or warming up, check the Support Code on the
LCD and take the appropriate action to resolve the error.
Support Code List
"No paper"Load paper, and select  Continue* in the display on your PictBridge (Wireless LAN) compliant
device.
* To resume printing, you can also press the  OK button on the machine instead of selecting
Continue  on the device."Paper Error"If the paper output tray is closed, open it. The machine resumes printing.
If the paper output tray is not closed, check the Support Code on the LCD and take the appropriate action to resolve the error.
Support Code List
"Paper jam"Select  Stop in the display on your PictBridge (Wireless LAN) compliant device to stop printing.
Remove the jammed paper, load new paper, press the  OK button on the machine, and try
printing again."Printer cover
open"Close the operation panel on the machine."Waste tank
full"/"Ink absorber
full"The ink absorber is nearly full.
Check the Support Code on the LCD and take the appropriate action to resolve the error.
Support Code List
"No ink"/"Ink
cassette error"•The ink tank is not installed. Install the ink tank.
Replacing an Ink Tank
•
The ink tank is not compatible with this machine.
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							Printing cannot be executed because the ink tank is not compatible with this machine.
Install an appropriate ink tank.
If you want to cancel printing, press the machine's  Stop button.
Replacing an Ink Tank
•
If the lamp on the ink tank is flashing, ink may have run out.
Check the Support Code on the LCD and take the appropriate action to resolve the error.
Support Code List
"Ink Error"An ink tank that was once empty is installed.
Check the Support Code on the LCD and take the appropriate action to resolve the error.
Support Code List
"Hardware Error"The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank.
Replacing an Ink Tank
"Printer error"An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back in and turn the machine back on.If the problem is not resolved, contact the service center.
819 
						

							If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of
whether the warranty has expired.
Before contacting the service center, confirm the following:
•
Product name:
* Your machine's name is located on the front cover of the setup manual.
•
Serial number: please refer to the setup manual
•
Details of the problem
•
What you tried to solve the problem, and what happened
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