Canon Maxify Mb2020 User Guide
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Cannot Detect the Machine during Wireless LAN Setup: Check 1 Are the machine and network device (router, access point, etc.) turned on?Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine and the network device are turned on: If the machine could not be detected after clicking Redetect even when the machine and the network device are turned on, or when you have turned them on, go to check 2. Cannot Detect the Machine during Wireless LAN Setup: Check 2 901
Cannot Detect the Machine during Wireless LAN Setup: Check 2 Is the wireless LAN setting of the machine enabled?Make sure that the or icon is displayed on the LCD. If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.After enabling the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 3. Cannot Detect the Machine during Wireless LAN Setup: Check 3 902
Cannot Detect the Machine during Wireless LAN Setup: Check 3 Is the machine connected to the access point? By using the icon on the LCD, make sure that the machine is connected to the access point. If the icon is displayed: The machine may be placed far away from the access point. Place the machine near the access point temporarily, then click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine cannot be detected, the machine is not connected to the access point. Connect the machine to the access point. Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 4. Cannot Detect the Machine during Wireless LAN Setup: Check 4 903
Cannot Detect the Machine during Wireless LAN Setup: Check 4 Are the SSID of the access point connected to your computer and thatconnected to the machine the same? You can confirm the SSID of the access point connected to the machine on the LCD. Select Setup on the HOME screen, then select Device settings > LAN settings > Confirm LAN settings > WLAN setting list . From your computer, you can confirm the SSID of the access point connected to your computer. In Windows 8.1, Windows 8, Windows 7, or Windows Vista, confirm the SSID from the wireless network communication icon of the notification area on the desktop. Note • If the SSID of the access point is not displayed on your computer, check the settings of your computer. If the SSIDs are different: Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. When you try to set up, specify the same SSID of the access point for the machine and your computer. If the SSIDs are the same: Go to check 5. Cannot Detect the Machine during Wireless LAN Setup: Check 5 904
Cannot Detect the Machine during Wireless LAN Setup: Check 5 Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the machine and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer. If the firewall function interferes with setting up: • When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access. Then click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select win > Driver > DrvSetup , then set the security software to allow the file Setup.exe or Setup64.exe to access the network. After setting the security software, try to set up the network communication from the beginning. Note • For the operation system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer. If there is no problem with the firewall settings: Go to check 6. Cannot Detect the Machine during Wireless LAN Setup: Check 6 905
Cannot Detect the Machine during Wireless LAN Setup: Check 6 Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer. After checking the settings of the access point, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the problem is not resolved, select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next to set up the network communication via USB. 906
The Machine Cannot Be Detected in the Wireless LAN Check1 Make sure that the machine is turned on. Check2 Is Change LAN in LAN settings under Device settings set to Disable LAN ? Check3 When the machine is connected to the computer temporarily using a USB cable, make sure that the USB cable is connected properly. When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool through USB connection, make sure that the machine is connected to the computer with a USB cable securely. Connecting the Machine to the Computer Using a USB Cable Check4 Make sure that the machine setup is completed. If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. Check5 When using IJ Network Tool, click Update to search for the machine again. Canon IJ Network Tool Screen Check6 When searching for a machine over a network, make sure that the machine is associated with the port. When No Driver is displayed under Name in IJ Network Tool, there is no association. Select Associate Port on the Settings menu, then associate the port with the machine. When the Printer Driver Is Not Associated with a Port Check7 Make sure that the network settings in the machine are identical with those of the access point. Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the machine settings. How to Set an Encryption Key Check8 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check9 Make sure that the machine is not placed far away from the access point. The access point is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the access point. Check10 Make sure that there is no source of radio wave interference in your vicinity. 907
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as possible. Check11 Make sure that the network settings of the computer are correct. Make sure that the computer can communicate with the access point over the wireless LAN. Check12 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. Check13 Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. Check14 When using a router, connect the machine and computer to the LAN side (same network segment). If the problem is not resolved, perform setup again with the Setup CD-ROM or perform it according to theinstructions on our website. 908
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Administrator Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine's Network Settings to Factory Default 909
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) How to Set an Encryption Key Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other. After that, set up the machine to match the settings of the access point using IJ Network Tool. How to Set an Encryption Key For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other. After that, set up the machine to match the settings of the access point using IJ Network Tool. • When using WEP The key length, key format, the key to use (one of 1 to 4), and the authentication method must match among the access point, the machine, and the computer. In order to communicate with an access point that uses automatically generated WEP keys, you must configure the machine to use the key generated by the access point by entering it in hexadecimal format. Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key according to the setting of the access point. When the WEP Details screen appears after clicking Set on the Search screen, follow the on-screen instructions and set the key length, the key format, the key number, and the authentication to enter a WEP key. For details, see Changing the WEP Detailed Settings . • When using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must match on the access point, the machine, and the computer. Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number). 910