Canon Maxify Mb2020 User Guide
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If you cannot remove the document or the document tears inside the machine, or if the document jamerror continues after removing the document, contact the service center. Note • The document may not feed properly depending on the media type, or your environment, such aswhen the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead. • If the original is jammed in the ADF (from the paper feed side): If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center. 1051
4100Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.1052
4103Cause Cannot perform printing with the current print settings. Action Press the machine's Stop button to cancel printing. Then change the print settings and print again.1053
5011Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1054
5012Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1055
5040Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1056
5100Cause Printer error has occurred. Action Cancel printing and turn off the machine. Then confirm the following.• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving. If any, remove the materials. • Confirm that the ink tanks are installed properly. Push an ink tank until it clicks into place. After confirming the conditions above, turn on the machine again. If the problem is not resolved, contact the service center. Important • When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged. • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1057
5102Cause Printer error has occurred. Action Cancel printing and turn off the machine. Then confirm the following.• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving. If any, remove the materials. • Confirm that the ink tanks are installed properly. Push an ink tank until it clicks into place. After confirming the conditions above, turn on the machine again. If the problem is not resolved, contact the service center. Important • When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged. • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1058
5103Cause Printer error has occurred. Action Cancel printing and turn off the machine. Then confirm the following.• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving. If any, remove the materials. • Confirm that the ink tanks are installed properly. Push an ink tank until it clicks into place. After confirming the conditions above, turn on the machine again. If the problem is not resolved, contact the service center. Important • When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged. • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1059
5104Cause Printer error has occurred. Action Cancel printing and turn off the machine. Then confirm the following.• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving. If any, remove the materials. • Confirm that the ink tanks are installed properly. Push an ink tank until it clicks into place. After confirming the conditions above, turn on the machine again. If the problem is not resolved, contact the service center. Important • When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged. • If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 1060