Blackberry Curve 9310, 9315, 9320 User Guide

							6.Click OK.
I can't make calls using a voice command
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth 
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry 
smartphone.
•Verify that your keyboard is unlocked.
•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 270
Change the language for voice commands, 83
My headset makes calls instead of my smartphone
If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make 
calls on the 
Bluetooth-enabled headset.
Try the following actions:
•Disconnect the Bluetooth-enabled headset from your smartphone.
•During a call, press the  key, click Activate Handset.
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							Voice commands
How to: Voice commands
Perform an action using a voice command
1.On the home screen or in a folder, click the Voice Dialing icon.
2.After the beep, say a voice command.
Related information
I can't make calls using a voice command, 81 
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts 
might read out instructions that appear on the screen.
1.On the home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
•To turn off voice prompts, change the Audio Prompts field to No Prompts.
•To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
•To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change  the 
Audio Prompts field to Detailed Prompts.
3.Press the  key > Save. 
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1.On the home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
3.In the Voice Adaptation section, click Start.
4.Complete the instructions on the screen.
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							Available voice commands
Voice commandDescription"Call "Say this voice command to make a call. To perform this task 
with a 
Bluetooth enabled device, such as a handsfree car 
kit or wireless headset, the paired 
Bluetooth enabled device 
must support this feature and you must turn on 
Bluetooth 
technology. You can't make calls to emergency numbers 
using voice commands.
"Call  "Say this voice command to call a specific phone number for  a contact that is in your contact list. For example, if the 
contact has a work number and a mobile number, you can 
say "call <
contact name> work" to call the work number.
"Call extension "Say this voice command to dial an extension. To perform 
this task, you must set options for dialing extensions. You 
can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your 
BlackBerry smartphone, say this voice command to check 
your active phone number.
"Check signal strength"Say this voice command to check your wireless coverage 
level."Check network"Say this voice command to check the wireless network that 
your smartphone is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt 
repeated to you."Cancel"Say this voice command to close the voice dialing 
application.
Related information
Set options for dialing extensions, 70 
Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that 
you use to make a voice command.
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							1.On the home screen or in a folder, click the Options icon.
2.Click Typing and Language > Language.
3.Change the Voice Dialing field.
4.Press the  key > Save. 
Related information
My smartphone doesn't recognize names or numbers in voice commands, 85
Turn off choice lists for voice commands
If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents 
you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the 
best match and dials the phone number automatically.
1.On the home screen or in a folder, click the Options icon.
2.Click Call Management > Voice Dialing.
3.Set the Choice Lists field to Always Off.
4.Press the  key > Save. 
Troubleshooting: Voice commands
I can't make calls using a voice command
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth 
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry 
smartphone.
•Verify that your keyboard is unlocked.
•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set  in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 270
Change the language for voice commands, 83 
User GuideVoice commands
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							My smartphone doesn't recognize names or numbers 
in voice commands
Try the following actions:
•Say the first name and the last name of your contact.
•Improve voice recognition of numbers.
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							Messages
How to: Messages application
Messages at a glance
 
 
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email 
application on your computer or in another associated email account if your email account uses the 
BlackBerry Internet 
Service
 or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
 • To search for messages based on the subject, highlight a message. Press the  key > Search by > Subject.
 • To search for messages based on the sender, highlight a message. Press the  key > Search by > Sender.
 • To perform an advanced search, press the  key > Search by > Advanced. Specify the search criteria. To save the 
search criteria, press the 
 key > Save. Click Search.
 • To search for messages using the criteria from your last advanced search, press the  key > Search by > 
Advanced. Press the  key > Last.
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							Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the  key.
Related information
Do more with your message search results, 299
Message search criteria, 299
Hide filed and sent messages from the Messages application
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
•To hide filed messages, select the Hide Filed Messages checkbox.
•To hide sent messages, select the Hide Sent Messages checkbox.
3.Press the  key > Save. 
Show or hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a  separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Inbox Management. 
•To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or 
more email accounts.
•To show text messages, in the Other Message Types section, selct the Text Messages checkbox.
3.Press the  key > Save. 
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Logs and Lists. 
•To show recent and missed calls in the Messages application, select the All Calls option.
•To hide call logs in the Messages application, select the None option.
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							Press the  key > Save. 
Hide the new or unread message indicator
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
•To hide the new message indicator, clear the Display New Message Indicator checkbox.
•To hide the unread message indicator, change the Display Message Count field to None.
3.Press the  key > Save. 
Change how you group email messages
1.On the home screen, click the Messages icon.
2.Press the  key > Display Style > Group by Subject or Single Messages. 
Use color to differentiate work messages from other 
messages
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Message Categorization.
3.In the Message Outline Colors section, do any of the following:
•To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise 
Server
, change the Enterprise Messages field.
•To set an outline color for your other messages, change the Other Messages field.
4.Press the  key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your 
administrator.
Set how long your smartphone stores messages
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. User GuideMessages
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							3.Change the Days To Keep Messages field.4.Press the  key > Save. 
Related information
Some messages no longer appear on my smartphone, 123
Open a new message automatically when you remove 
your smartphone from your holster
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
3.Change the Auto Open Newest Message After Removing Device From Holster field.
4.Press the  key > Save. 
Turn off the delete message or read message prompt
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
•To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.
•To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.
3.Press the  key > Save. 
Change options for spell check
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Spell Check. 
•To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.
•To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.
3.Press the  key > Save. User GuideMessages
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							Email
Set up an email address
1.On the Home screen, click the Setup icon.
2.In the Setup section, click the Email Accounts icon.
3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a 
confirmation message. To view and manage your email messages, on the Home screen, click the 
Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email 
accounts (for example, 
Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your 
smartphone with your work email account using the 
BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email 
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 90
Change options for your personal email account, 90
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Change options for your personal email account
Before you begin: Depending on your wireless service provider, you might not be able to change some options for your 
personal email account.
You can change options for each personal email account that you added to your BlackBerry smartphone. You can create 
email filters, synchronize your contacts, change your signature or display name, and more.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Account Management. 
3.Click the email account that you want to change options for.
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