Blackberry Curve 9310, 9315, 9320 User Guide

							3.In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4.Press the  key > Save. 
To turn on the prompt again, change the Truncation Mode field to Prompt User.
Turn off the prompt that appears when you use a certificate or PGP key 
that is not recommended for use
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems 
With My PGP Keys
 checkbox.
4.Press the  key > Save. 
Request delivery notification for signed S/MIME-protected messages
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME.
3.Select the Request S/MIME Receipts check box.
4.Press the  key > Save. 
Troubleshooting: S/MIME and PGP protected messages
Some signing and encryption options aren't available on my smartphone
Try the following actions:
•Verify that the email account that you're using supports all signing and encryption options.
•If you use message classifications, verify that the message classification supports the signing or encryption options that 
you want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
•Your administrator might have set options to prevent you from opening attachments in encrypted messages.
•The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your 
BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, 
view which content ciphers are selected.
•Attachments in the .pgp file format aren't supported.
•If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP 
protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP 
Desktop Professional
 or that was encrypted by the PGP Universal Server.
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							IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages 
on your 
BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes 
native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to 
import your 
IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your 
computer must be running 
IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Encrypt a message using IBM Lotus Notes native encryption
1.When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2.If you are prompted, type your IBM Lotus Notes ID password.
Troubleshooting: Messages application
I can't send messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone 
number for your contact.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
Generate an encryption key, 310
Change or delete a contact, 192
User GuideMessages
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							Turn on or turn off data service or set roaming options, 254
Options for email filters, 96 
Resend a message, 93 
Turn on, turn off, or check the status of a network connection, 252
Resend a message, 93 
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,  that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 98 
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN 
messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone 
doesn't delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, 
email that you delete in the email application on your computer is also deleted from your smartphone.
User GuideMessages
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							The number of new or unread messages is different 
than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other 
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 96 
I can't use a shortcut to view one type of message in a 
message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current 
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your 
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone 
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the 
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your 
smartphone that determine the features and settings that are available and whether you can add or update an app. If your  administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed 
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed 
IT policy rules from your smartphone, you can use the 
BlackBerry Desktop Software to remove the IT policy rules. For more 
information, visit 
www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
Feature availability, 27 
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							A message, attachment, or Google Mail conversation 
is cut short or doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
Related information
Receive only the first section of long email messages, 
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
A message, attachment, or Google Mail conversation is cut short or 
doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
Related information
Receive only the first section of long email messages, 
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							HTML email messages don't appear correctly
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•Try downloading external pictures. Press the  key > Get Images.
•Try viewing your message in plain text. Press the  key > Get Plain Text.
•Verify that the email that you received isn't encrypted.
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
•Wait for a few seconds. The email folders might become available after a short period of time.
•Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually, 90 
Email filters aren't working correctly
Try the following actions:
•Verify that your email filters are turned on.
•Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email 
messages.
Related information
Email filters, 96 
Troubleshooting: Text messages
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your 
smartphone should send the messages when you return to a wireless coverage area.
 Try the following actions:
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							•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
your smartphone should send the messages when you return to a wireless coverage area.
•Verify that fixed dialing is turned off.
Related information
Turn on, turn off, or check the status of a network connection, 252
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you 
should receive messages when you return to a wireless coverage area.
I can't turn on cell broadcasting
If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have 
selected for cell broadcast messages.
Clear the checkbox beside all the languages that your SIM card doesn't support.
Related information
Delete a language from your smartphone, 222
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a 
slide show.
Try the following actions:
•Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi 
file).
•Verify that the file isn't copyright protected.
•If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.
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							Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email 
account uses a 
BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview 
files from your organization's network and save the files to your smartphone or attach them directly to email messages 
without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.  You can also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as , that are designed 
for use on 
BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 129
Search for a file that is saved on your organization's network, 129
Open a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry 
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 
1.In a message, meeting invitation, or calendar entry, press the  key. 
2.If necessary, click Retrieve Attachment Information.
3.Click Open Attachment.
4.If necessary, on the Attachments screen, click an attachment.
5.If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 127 
Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry 
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 
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							1.In a message, in a calendar entry, or on a webpage, do one of the following:
 • If there is only one attachment in a message or calendar entry, press the  key.
 • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the  key.
 • If you are downloading a file from a webpage, press the  key.
2.Click Download Attachment or Download File.
3.Click the folder that you want to save the file or attachment in.
4.Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the  key 
> 
Cancel Download.
Search for a file that is saved on your smartphone
1.On the home screen, click the Media icon.
2.Press the  key > Explore. 
3.Find the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
I cannot find files sent to me over a Bluetooth connection, 279
Search for a file that is saved on your organization's network, 129
About files and attachments, 109 
Search for a file that is saved on your organization's network
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen or in a folder, click the Files icon.
2.In the Go To field, type the path for the file.
3.If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your smartphone, 129 
About files and attachments, 109 
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
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							1.On the home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Send. 
4.Click a message type.
5.If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 127 
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1.In a file, highlight a link.
2.Press the  key > Open Link or Retrieve. 
To return to the file, press the  key.
Set font options for a file or an attachment
1.In a file or an attachment, press the  key > Options. 
2.Change the font fields.
3.Press the  key > Save. 
Save a file from your organization's network to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.
1.On the home screen or in a folder, click the Files icon.
2.Find and highlight a file.
3.Press the  key > Copy. 
4.Select a location to store the file.
5.Click a folder.
6.Press the  key > Paste. 
Related information
Send a file, 110 
User GuideFiles and attachments
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