Blackberry Curve 9310, 9315, 9320 User Guide
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3.In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4.Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1.On the home screen or in a folder, click the Options icon. 2.Click Security > S/MIME or PGP. 3.In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems With My PGP Keys checkbox. 4.Press the key > Save. Request delivery notification for signed S/MIME-protected messages 1.On the home screen or in a folder, click the Options icon. 2.Click Security > S/MIME. 3.Select the Request S/MIME Receipts check box. 4.Press the key > Save. Troubleshooting: S/MIME and PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: •Verify that the email account that you're using supports all signing and encryption options. •If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: •Your administrator might have set options to prevent you from opening attachments in encrypted messages. •The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, view which content ciphers are selected. •Attachments in the .pgp file format aren't supported. •If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. User GuideMessages 121
IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password. Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later. Encrypt a message using IBM Lotus Notes native encryption 1.When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2.If you are prompted, type your IBM Lotus Notes ID password. Troubleshooting: Messages application I can't send messages Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. •If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service . If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. •If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. •Generate an encryption key. •Verify that data service is turned on. •Resend the message. Related information Generate an encryption key, 310 Change or delete a contact, 192 User GuideMessages 122
Turn on or turn off data service or set roaming options, 254 Options for email filters, 96 Resend a message, 93 Turn on, turn off, or check the status of a network connection, 252 Resend a message, 93 I'm not receiving messages Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •Reset your smartphone. Connect to the network and try again. •If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service . If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. •If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. •Verify that data service is turned on. •If you use email filters, verify that the options for email filters are set correctly. •Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. •Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 98 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone. User GuideMessages 123
The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, 96 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field. If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related information Feature availability, 27 User GuideMessages 124
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: •Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •If "More available" appears at the end of the message or attachment, press the key > More or More All. •If part of a Google Mail conversation doesn't appear, press the key > More of Conversation. •If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, Troubleshooting: Email Email messages aren't reconciling over the wireless network Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that wireless email reconciliation is turned on. •Reconcile email messages manually. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: •Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •If "More available" appears at the end of the message or attachment, press the key > More or More All. •If part of a Google Mail conversation doesn't appear, press the key > More of Conversation. •If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, User GuideMessages 125
HTML email messages don't appear correctly Try the following actions: •Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. •Try downloading external pictures. Press the key > Get Images. •Try viewing your message in plain text. Press the key > Get Plain Text. •Verify that the email that you received isn't encrypted. Some email folders appear dimmed If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions: •Wait for a few seconds. The email folders might become available after a short period of time. •Turn off wireless email reconciliation, and then turn it on again. Related information Reconcile email over the wireless network manually, 90 Email filters aren't working correctly Try the following actions: •Verify that your email filters are turned on. •Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, 96 Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Try the following actions: User GuideMessages 126
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. •Verify that fixed dialing is turned off. Related information Turn on, turn off, or check the status of a network connection, 252 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the checkbox beside all the languages that your SIM card doesn't support. Related information Delete a language from your smartphone, 222 I can't attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try the following actions: •Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). •Verify that the file isn't copyright protected. •If templates are available for your BlackBerry smartphone, use a blank template to compose your text message. User GuideMessages 127
Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. To change attachments or files that you download, you can use third-party editing applications, such as , that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 129 Search for a file that is saved on your organization's network, 129 Open a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1.In a message, meeting invitation, or calendar entry, press the key. 2.If necessary, click Retrieve Attachment Information. 3.Click Open Attachment. 4.If necessary, on the Attachments screen, click an attachment. 5.If necessary, in the dialog box, select an option. Related information I can't turn on cell broadcasting, 127 Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. User GuideFiles and attachments 128
1.In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2.Click Download Attachment or Download File. 3.Click the folder that you want to save the file or attachment in. 4.Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download. Search for a file that is saved on your smartphone 1.On the home screen, click the Media icon. 2.Press the key > Explore. 3.Find the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information I cannot find files sent to me over a Bluetooth connection, 279 Search for a file that is saved on your organization's network, 129 About files and attachments, 109 Search for a file that is saved on your organization's network Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1.On the home screen or in a folder, click the Files icon. 2.In the Go To field, type the path for the file. 3.If necessary, type the credentials that you use to connect to your organization's network. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information Search for a file that is saved on your smartphone, 129 About files and attachments, 109 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. User GuideFiles and attachments 129
1.On the home screen or in a folder, click the Media icon or Files icon. 2.Find and highlight a file. 3.Press the key > Send. 4.Click a message type. 5.If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 127 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1.In a file, highlight a link. 2.Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1.In a file or an attachment, press the key > Options. 2.Change the font fields. 3.Press the key > Save. Save a file from your organization's network to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1.On the home screen or in a folder, click the Files icon. 2.Find and highlight a file. 3.Press the key > Copy. 4.Select a location to store the file. 5.Click a folder. 6.Press the key > Paste. Related information Send a file, 110 User GuideFiles and attachments 130