Blackberry Curve 9310, 9315, 9320 User Guide

							PermissionDescriptionBrowser FilteringSpecify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website 
content before it appears in your browser.RecordingSpecify whether third-party applications can take screen shots of your  smartphone screen or use other applications on your smartphone to take pictures or recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your  smartphone remains unlocked after you stop using it.Display Information While LockedSpecify whether third-party applications can display information while your smartphone is locked.
Related information
Set permissions for a third-party application, 328 
Data permissions for third-party applications
PermissionDescriptionEmailSet whether third-party applications can access email messages, text messages, or PIN messages on your 
BlackBerry smartphone.
Organizer DataSet whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.FilesSet whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you 
transfer to your smartphone using 
Bluetooth technology or using the BlackBerry Desktop 
Software
.
Security DataSet whether third-party applications can access certificates or keys in the key store on  your smartphone.Secure ElementSet whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your 
smartphone's secure element. Depending on your smartphone model and wireless service 
provider, your smartphone might not use a secure element.
Related information
Set permissions for a third-party application, 328 
User GuideSecurity
331  
						

							Troubleshooting: Security
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise 
Server
, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only 
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do 
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you 
delete your smartphone data, you might also delete the data on your media card. For more information, contact your 
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency 
call when I type a password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access 
number, your smartphone might prompt you to make an emergency call when you type your smartphone password.
To dismiss the prompt to make an emergency call, continue typing your smartphone password.
Related information
Set or change your smartphone password, 303 
I can't unlock my smartphone using my smart card
Try the following actions:
•Verify that the correct smart card is inserted in the smart card reader.
•Verify that the smart card is inserted in the smart card reader correctly.
•Verify that you typed the smart card password correctly. You should have received this password when you received 
your smart card.
•If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
User GuideSecurity
332  
						

							I can't download a certificate or PGP key from an 
LDAP-enabled server
Try the following actions:
•Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more 
information, contact your administrator.
•If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try 
using the default connection type.
I forgot the PIN for Parental Controls
Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone 
data.
Related information
Change Parental Controls, 306 
Turn off Parental Controls, 306 
Delete smartphone data, third-party applications, or media card files, 304 
User GuideSecurity
333  
						

							Service books and diagnostic reports
Run, view, send, or delete a diagnostic 
report
To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,  you can run and send a diagnostic report.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 
 • To run a report, press the  key > Run.
 • To view a diagnostic report, highlight a report. Press the  key > View Report.
 • To send a diagnostic report, highlight a report. Press the  key > Email Report or PIN Report.
 • To delete a diagnostic report or all diagnostic reports, highlight a report. Press the  key > Delete or Delete 
All
.
Related information
I can't run or submit a diagnostic report, 335
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless 
network to add an additional service or application to your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Service Book.
3.Highlight a service book.
4.Press the  key. 
•To accept a service book, click Accept.
•To delete a service book, click Delete.
•To restore a service book, click Undelete.
User GuideService books and diagnostic reports
334  
						

							Set a default recipient for diagnostic 
reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the 
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient\
.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 4.Press the  key > Options.. 
5.Type the contact information.
6.Press the  key > Save. 
Find your smartphone model number and 
version of the 
BlackBerry Device Software
Do one of the following:
•On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
•If supported by your input language, in a message or memo, type myver followed by a space.
I can't run or submit a diagnostic report
Try the following actions:
•Try running the diagnostic report again. In the diagnostic report, press the  key > Repeat All Steps.
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't 
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report, 334 
User GuideService books and diagnostic reports
335  
						

							Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry 
smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select or clear the Wireless Reconcile checkbox.
User GuideSynchronization
336  
						

							Delete email on your smartphone and in your email 
application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 94 
Manage email reconciliation conflicts
You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an 
email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the 
email application on your computer.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the On Conflicts field.
5.Press the  key > Save. 
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover  smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
User GuideSynchronization
337  
						

							4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 189 
About synchronization conflicts, 180 
Empty the deleted items folder on your computer from 
your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items. 
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
the 
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your 
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User GuideSynchronization
338  
						

							Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks 
application, and MemoPad.
•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.  For example, you can't add a contact's birthday to a custom contact list field on your 
BlackBerry smartphone and 
synchronize it with the email application on your computer, because the birthday field is a date field in the email 
application on your computer.
Related information
Create a custom contact field, 192 
User GuideSynchronization
339  
						

							Some characters in calendar entries don't appear 
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your 
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on  your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts, 180 
Synchronize organizer data over the wireless network, 180 
User GuideSynchronization
340