Blackberry Curve 9310, 9315, 9320 User Guide

							Options for saved Wi-Fi networks
Common options
OptionDescriptionNameType a display name for the Wi-Fi network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band typeSet the Wi-Fi network type. If you don't know the network type, don't change this field.SSID broadcastedSet whether the Wi-Fi network broadcasts its SSID.Automatically obtain IP address and DNSSet whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS 
settings, and a gateway address from the 
Wi-Fi network.
Allow inter-access  point handoverSet whether your smartphone remains connected to the Wi-Fi network when you move between 
wireless access points.VPN profileIf necessary, set a VPN profile to use with the saved Wi-Fi network.IP AddressType the IP address for your smartphone.Subnet maskType the subnet mask for the wireless access point that your smartphone should connect to.Primary DNSType the primary DNS that your smartphone should connect to.Secondary DNSType the secondary DNS that your smartphone should connect to.Default gateway 
addressType the default gateway IP address that your smartphone should connect to.Domain suffixType the domain that your smartphone uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.User GuideManage Connections
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							OptionDescriptionWEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the Wi-Fi network.UsernameIf necessary, type the user name that you use to connect to the Wi-Fi network.PasswordIf necessary, type the password that you use to connect to the Wi-Fi network.CA certificateSet the root certificate that your smartphone should use to verify that it's connecting to the correct 
Wi-Fi network.
Client certificateSet the authentication certificate that your smartphone should use to connect to the Wi-Fi 
network.
Inner link securityIf necessary, set the security protocol that the Wi-Fi network supports for its inner authentication 
method.TokenSet whether you use a hardware token to connect to the Wi-Fi network.Server subjectIf necessary, type the server subject name that your smartphone should use to verify that it's  connecting to the correct 
Wi-Fi network.
Server SANIf necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct 
Wi-Fi network.
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							Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. 
You can install the root certificate on your computer, and then use the 
BlackBerry Desktop Software to synchronize the 
root certificate between your smartphone and your computer. For more information, see the Help in the 
BlackBerry 
Desktop Software
, or contact your administrator.
Wi-Fi calling
About Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls 
over the 
Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi 
connection to the Internet, even if you have limited or no mobile network coverage.
For more information about Wi-Fi calling, contact your wireless service provider.
Change your Wi-Fi calling preferences
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Preferred Network for Calls field.
4.Press the  key > Save.
Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
3.Press the  key > Troubleshoot > Wi-Fi Diagnostics. 4.Press the  key > Email Report or PIN Report. 
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi 
diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each 
time that you submit a report, do not set a default recipient.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Wi-Fi Network.
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							3.Press the  key > Troubleshoot > Wi-Fi Diagnostics. 
4.Press the  key > Options. 
•To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
•To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5.Press the  key > Save. 
Connection permissions for third-party applications
PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your 
BlackBerry smartphone.
BluetoothSet whether third-party applications can use Bluetooth connections.PhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organization's  intranet using your organization's network.InternetSet whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported)Set whether third-party applications can use Wi-Fi connections.
Related information
Third-party application control, 328
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, 
you might be able to log in to the VPN and access your organization's network using a 
Wi-Fi network. If you have a Wi-Fi 
enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi 
network.
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
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							Try the following actions:
•Verify that you turned on the connection to the Wi-Fi network.
•Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able 
to connect. If you're connecting to an enterprise 
Wi-Fi network or a hotspot, talk to your administrator or an employee 
at the hotspot.
•Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could 
prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate  on your smartphone and the certificate has an expiration date).
•If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name, 
try connecting to the 
Wi-Fi network manually.
•In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to 
use, for a home network, refer to the information that came with your router; for an enterprise 
Wi-Fi network, talk to 
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the 
hotspot who might have details about how to connect.
•If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available 
Wi-Fi networks.
•If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to 
certain wireless access points. For more information, contact your administrator.
•If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and 
that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and 
that not more than one access point within range is in this mode. For more information, see the information that came  with your router.
•If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the 
root certificate for the certificate authority server that created the certificate for the authentication server. The 
certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to 
your administrator.
•If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your 
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more 
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually, 259 
Connect to a Wi-Fi network, 259 
Turn on, turn off, or check the status of a network connection, 252 
My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid 
dropped calls, your smartphone plays a warning tone when you are making a call using 
Wi-Fi calling and your Wi-Fi 
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
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							Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You 
can only connect to an external 
Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled 
devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect 
your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.
If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your 
Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile 
Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your 
smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at 
www.blackberry.com/docs/smartphones.
Turn on or turn off Mobile Hotspot mode
Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and 
Wi-Fi connection.
The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot 
account, and set a password for use with your Mobile Hotspot account.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.
•To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.
When Mobile Hotspot mode is turned on, the  indicator appears in the connections area at the top of the home screen.
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							Connect to the mobile network manually while using Mobile Hotspot 
mode
If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to 
manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your 
wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Select the Mobile Hotspot checkbox.
3.If necessary, enter the APN name and APN login information for each of your APNs.
4.Click OK.
Stop connected devices from exchanging data
By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend 
have your laptops connected to your mobile hotspot, you could play a game together. If your 
BlackBerry smartphone uses a 
BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data 
with connected devices.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.Clear the Allow connected devices to exchange data with each other checkbox.
Mobile Hotspot mode options
View information about your mobile hotspot
You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile 
hotspot, and how much data is being transferred to the connected devices.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
Related information
Change the amount of time before Mobile Hotspot mode turns off, 268
User GuideMobile Hotspot mode
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							Change your mobile hotspot name
You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to 
your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections 
area at the top of the home screen.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.In the Network Name (SSID) field, type a name for your mobile hotspot.
Change the amount of time before Mobile Hotspot mode turns off
By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices 
that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to  conserve battery power.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.Change the Auto Shutoff Timer field.
Prevent additional devices from connecting to your mobile hotspot
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.Select the Don't allow any more devices to connect checkbox.
View information about a connected device
You can view a connected device's name, MAC address, IP address, and band.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.In the Wi-Fi Devices Connected section, highlight a device.
4.Press the  key > Details.
About using Bluetooth technology in Mobile Hotspot mode
When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless 
devices, or 
BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only 
connect to 
Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.
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							Related information
Bluetooth profiles, 273
Submit a Mobile Hotspot diagnostic report
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.Press the  key > Diagnostics.4.Press the  key > Email Report.
Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
Try the following actions:
•Verify that your mobile network connection and your Wi-Fi connection are both turned on.
•Verify that your BlackBerry smartphone is connected to the mobile network by checking that the  indicator appears 
in the connections area at the top of the home screen.
•Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless  service provider.
•If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming 
field are set to On.
Related information
Connect to the mobile network manually while using Mobile Hotspot mode, 267 
Turn on or turn off Mobile Hotspot mode, 266 
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For 
more information, contact your wireless service provider.
User GuideMobile Hotspot mode
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							Bluetooth technology
How to: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth 
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth 
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your 
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone 
within direct line of sight of the 
Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side 
of your body, wear a 
Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled 
device, 
Bluetooth status indicators appear at the top of the home screen.
Turn on or turn off Bluetooth technology
If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on Bluetooth technology, select the Bluetooth checkbox.
•To turn off Bluetooth technology, clear the Bluetooth checkbox.
Pair with a Bluetooth enabled device
Before you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to 
it. For more information about preparing the 
Bluetooth enabled device for pairing, see the documentation that came with 
the 
Bluetooth enabled device.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections > Add New Device > Search.
3.Click a Bluetooth enabled device.
4.If necessary, do one of the following:
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