Blackberry Curve 9310, 9315, 9320 User Guide

							•To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's 
name. Click 
OK.
2.Highlight a contact.
3.Press the  key. 
•To view information for a contact, click View.
•To add a contact from your organization's contact list to your contact list, click Add to Contacts.
•To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
•To view the next 20 matches in your organization's contact list, click Get More Results.
•To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
•To delete the search results after you have searched your organization's contact list, click Delete Lookup.
•To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results, 200 
Troubleshooting: Search
I don't get any voice enabled search results
Try one of the following:
•Verify that your BlackBerry smartphone has a strong connection to the wireless network.
•Verify that the correct language is set for voice enabled search.
Related information
Turn on, turn off, or check the status of a network connection, 252 
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							Security
How to: Security
Security basics
About the smartphone password
There are several types of password protection that you can use on your BlackBerry smartphone.
Smartphone password
You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can 
set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your 
smartphone. If you forget your password, it can't be recovered. For security reasons, if you exceed the number of allowed 
password attempts, your smartphone deletes all your smartphone data and prompts you to set a new password.
BlackBerry ID
After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or 
service that supports 
BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for 
the security lockout to end before you try to log in again. To reset your 
BlackBerry ID password, visit www.blackberry.com/
blackberryid
.
Password Keeper
You can use the Password Kepper (  ) to store password information, such as your passwords for online banking. The 
Password Keeper is designed to encrypt your password information, and decrypt it when you enter the Password Keeper 
password. Rember that you might also need your smartphone password before you access the Password Keeper. If you 
exceed the number of allowed attempts to open the Password Keeper, the Password Keeper data can't be accessed unless 
you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper 
you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper 
password to access old password information.
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							Restoring your data
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Set or change your smartphone password, 303
I forget my smartphone password, 42 
My smartphone prompts me to make an emergency call when I type a password, 332
Set or change your smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing 
your current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Password.
•To set a password, click Set Password.
•To change your password, click Change Password.
3.Type a password.
4.Press the  key > Save. 
To turn off your smartphone password, clear the Enable checkbox.
Related information
Require your smartphone password before adding an app, 241 
Lock or unlock your smartphone, 32 
About backing up and restoring smartphone data, 179 
About the smartphone password, 302 
I forget my smartphone password, 42 
Delete smartphone data, third-party applications, or media card files, 304
Lock or unlock your smartphone
You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone 
password, you can also lock your smartphone with a password.
Do one of the following:
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							 • To lock the keyboard, press the  key on the top of your smartphone.
 • To unlock the keyboard, press the  key again.
 • To lock your smartphone with a password, on the home screen or in a folder, click the  icon.
•To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password, 303 
Change when your smartphone locks automatically with a password
Before you begin: 
Depending on the options that your administrator sets, you might not be able to perform this task. For more information, 
contact your administrator.
If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of 
time or when you insert your smartphone into a holster.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Password.
•To change the amount of time that passes before your smartphone locks automatically, change the Lock After 
field.
•To lock your smartphone when you insert it into a holster, select the Lock Handheld Upon Holstering checkbox.
3.Press the  key > Save. 
Related information
Turn on or turn off dialing from the lock screen, 74 
Set a limit for smartphone password attempts
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Password.
3.Change the Number of Password Attempts field.
4.Press the  key > Save. 
Delete smartphone data, third-party applications, or media card files
Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you 
have a copy on your computer.
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							CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. 
You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone  restarts.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Security Wipe.
3.Select the checkboxes for items that you want to delete.
4.Type blackberry.
5.Click Wipe Data.
If your smartphone was previously associated with a BlackBerry Enterprise Server, when you delete all your smartphone 
data, any IT policy rules that were associated with your smartphone remain and may continue to affect the features and 
settings that are available on your smartphone.
Parental Controls
About Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are  used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are 
available. When you turn on Parental Controls a four-digit PIN is required to change the allowed services, which prevents 
children or other parties from changing your settings.
Turn on Parental Controls
When you set a PIN for Parental Controls, the only way to reset the PIN if you forget it is to delete all the data on the 
smartphone.
To turn on Parental Controls:
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Parental Controls.
3.Select the Enable checkbox to turn on Parental Controls.
4.Select one or more of the following options to allow or limit the use of the feature:
•To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit 
incoming calls to contacts
 checkbox.
•To allow text messages, select the Text Messages checkbox.
•To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox.
•To allow the use of location services, like GPS, select the Location services checkbox.
•To allow Internet access, select the Browser checkbox.
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							•To allow the uploading of files to the YouTube website, select the YouTube Uploader checkbox. This restriction 
does not limit access to the YouTube website.
•To allow the installation of third party applications, select the Application installations checkbox.
•To allow the addition of new email accounts, select the Email account setup checkbox.
•To allow access to Facebook, click the Facebook checkbox. The Facebook option and the Twitter option work 
together. You must either allow or restrict access to both applications. If you select or clear the checkbox for one  option, the setting is automatically applied to the other option.
•To allow access to Twitter, select the Twitter checkbox.
•To allow picture taking, select the Camera checkbox.
•To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox.
5.Press the  key > Options. 6.Press the  key > Save. 
7.Enter a four-digit PIN. Click OK.
8.Confirm the PIN. Click OK.
Change Parental Controls
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Parental Controls.
3.Make changes to your options.
4.Press the  key > Save. 
5.Enter your four-digit PIN. Click OK.
Related information
I forgot the PIN for Parental Controls, 333
Turn off Parental Controls
To turn off Parental Controls
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Parental Controls.
3.Clear the Enable checkbox.
4.Press the  key > Save. 
5.Enter your four-digit PIN. Click OK.
Related information
I forgot the PIN for Parental Controls, 333
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							Password Keeper
About the Password Keeper
Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
Add, change, or delete a password that is saved in the Password Keeper
On the home screen or in the Applications folder, click the Password Keeper icon.
 • To add a password, press the  key > New. Type the password information. Press the  key > Save.
 • To change a password, highlight a password. Press the  key > Open. Change the password information. Press 
the 
 key > Save.
 • To delete a password, highlight a password. Press the  key > Delete.
Change the Password Keeper password
1.On the home screen or in the Applications folder, click the Password Keeper icon.
2.Press the  key > Change Password. 
Set a limit for password attempts in the Password Keeper
1.On the home screen or in the Applications folder, click the Password Keeper icon.
2.Press the  key > Options. 
3.Change the Password Attempts field.
4.Press the  key > Save. 
Copy a password
1.On the home screen or in the Applications folder, click the Password Keeper icon.
2.Highlight a password.
3.Press the  key > Copy Username or Copy Password. 
To clear the clipboard, press the  key > Clear Clipboard.
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							Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1.On the home screen or in the Applications folder, click the Password Keeper icon.
2.Press the  key > Options. 
3.In the Password Entries section, clear the Allow Clipboard Copy checkbox.
4.Press the  key > Save. 
Hide or show passwords in the Password Keeper
1.On the home screen or in the Applications folder, click the Password Keeper icon.
2.Press the  key > Options. 
•To hide passwords in the Password Keeper, clear the Show Password checkbox.
•To show passwords in the Password Keeper again, select the Show Password checkbox.
3.Press the  key > Save. 
Generate a random password
1.On the home screen or in the Applications folder, click the Password Keeper icon.
2.If necessary, change the criteria for generating random passwords by doing any of the following:
 • Press the  key > Options. Change the Length field.
 • Press the  key > Options. Select or clear the Include Alpha, Include Numbers, or Include Symbols 
checkboxes.
3.Press the  key > New. 4.Press the  key > Random Password. 5.Press the  key > Save. 
Encryption
About encrypting data and files on your smartphone
When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data 
stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your 
smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your 
data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your 
smartphone generates, or both. Your smartphone decrypts data as you access it.
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							If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access 
the files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password, 
you can access the files in any smartphone that you insert your media card into, as long as you know the smartphone 
password that was used to protect the files.
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of 
your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide 
your smartphone password and also connect your smartphone to your smart card reader.
Turn on encryption
Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your 
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call  when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Encryption.
3.To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
4.To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one 
of the following:
•To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
•To encrypt files using your smartphone password, change the Mode field to Device Password.
•To encrypt files using an encryption key and your smartphone password, change the Mode field to Device 
Password & Device Key
.
5.Press the  key > Save. 
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop 
encrypting files on your media card, in the 
Media Card section, clear the Encrypt checkbox.
Related information
About file encryption, 294 
Set encryption strength
If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption 
that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Encryption.
3.Change the Strength field.
4.Press the  key > Save. User GuideSecurity
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							Use a certificate to encrypt the encryption keys on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader 
supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your  smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Encryption.
3.Select the Two-factor Protection checkbox.
4.Press the  key > Save. 
Generate an encryption key
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Security Status Information.
3.Highlight a service.
4.Press the  key. 
5.Click Regenerate Encryption Key.
SIM card
Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card.
Protect your SIM card with a PIN code
To get your SIM card PIN code, contact your wireless service provider. You can use a PIN code to lock your SIM card so that  other people cannot use your SIM card in their smartphones.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > SIM Card.
3.Press the  key > Enable Security. 
4.Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM card does not function.
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