Blackberry Curve 9310, 9315, 9320 User Guide

							For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under 
Email Setup.
Compose and send an email
1.On the home screen, click the Messages icon.
2.Press the  key > Compose Email. 
3.In the To field, type an email address or a contact name.
4.Type a message.
5.Press the  key > Send. 
Related information
Search for a contact, 193
Personal distribution lists, 197
I can't send messages, 42 
Attach a file to an email, 92
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1.Press the  key > Check Spelling. 
2.Do any of the following:
•To accept the suggested spelling, click a word in the list that appears.
 • To ignore the suggested spelling, press the  key.
 • To ignore all instances of the suggested spelling, press the  key > Ignore All.
 • To add the word to the custom dictionary, press the  key > Add To Dictionary.
 • To stop checking spelling, press the  key > Cancel Spell Check.
Related information
I can't check spelling, 218
Save a message
Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain 
period of time.
On the home screen, click the Messages icon.
 • To save an email or PIN message, highlight an email or PIN message. Press the  key > Save.
 • To save a draft email, press the  key > Compose Email > Save Draft.
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							Related information
View saved messages, 93
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the  key > Add Bcc. 
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.When you are composing a message, press the  key > Attach > Contact. 
2.Find and highlight a contact.
3.Press the  key > Continue. 
Related information
I can't attach a file to a text message, 127
Attach a file to an email
Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry 
Enterprise Server
 that supports this feature. For more information, contact your administrator.
When you are composing an email, press the  key > Attach > File. 
•To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.
 • To attach a file that is saved on your organization's network, press the  key > Go To. Find and click the file. If 
necessary, type the credentials that you use to connect to your organization's network.
Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator  or low priority indicator 
appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports 
importance levels for messages, the importance level will also be indicated to the recipient.
1.When you are composing an email or a PIN message, press the  key > Options. 
2.Change the Importance field.
3.Press the  key > Save. User GuideMessages
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							Viewing and replying to email
View saved messages
1.On the home screen, click the Messages icon.
2.Press the  key > View Saved Messages.
View an address instead of a display name
In a message, press the  key > Show Address. 
To view the display name again, press the  key > Show Name.
Reply to or forward an email or PIN message
In a message, press the  key. 
•To reply to a message, click Reply or Reply to All.
•To forward a message, click Forward or Forward As.
Related information
I can't send messages, 42 
Delete the original text from a reply message
When you are replying to a message, press the  key > Delete Original Text. 
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1.On the home screen, click the Messages icon.
2.Highlight the message.
3.Press the  key > Delete. 
Resend a message
You cannot change a text message before you resend it.
In a sent message, press the  key. 
 • To change the message, click Edit. Change the message. Press the  key > Send.
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							 • To change the recipients, click Edit. Highlight a contact. Press the  key > Change Address. Click a new contact. 
Press the  key > Send.
•To resend the message without changing it, click Resend.
Related information
I can't send messages, 42 
Change options for HTML email
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.In the HTML Email section, do any of the following:
•To view email in plain text format, clear the Enable HTML Email checkbox.
•To download images automatically in HTML email, select the Download Images Automatically checkbox.
•To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image 
Download
 checkbox.
4.Press the  key > Save. 
Organizing your email inbox
Delete a message
On the home screen, click the Messages icon.
 • To delete a message, highlight the message. Press the  key > Delete.
 • To delete a saved message, press the  key > View Saved Messages. Highlight the message. Press the  key 
> 
Delete. If necessary, delete the message from your message inbox as well.
 • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up 
or down. Release the 
Shift key. Press the  key > Delete Messages.
 • To delete all messages prior to a certain date, highlight a date field. Press the  key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your 
computer during email reconciliation.
Mark a message as read or unread
On the home screen, click the Messages icon.
 • To mark a message as read or unread, highlight the message. Press the  key > Mark Read or Mark Unread.
 • To mark all messages that are prior to a specific date as read, highlight a date field. Press the  key > Mark Prior 
Read
.
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							Add, change, or remove a flag
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and 
are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the  key. 
 • To add a flag, click Flag for Follow Up. Set the flag properties. Press the  key > Save.
 • To change a flag, click Flag Properties. Change the flag properties. Press the  key > Save.
•To remove a flag, click Clear Flag.
Filter email by sender or subject
1.On the home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > Filter by > Sender or Subject. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Add, move, rename, or delete an email folder
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder. 
3.Highlight a folder.
4.Press the  key. 
•To add a folder, click Add Folder.
•To move a folder, click Move Folder. Click the new location.
•To rename a folder, click Rename Folder.
•To delete a folder, click Delete Folder.
File an email
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Highlight an email.
3.User GuideMessages
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							Press the  key > File. 
4.Highlight a folder.
5.Press the  key > File. 
View filed messages
1.On the home screen, click the Messages icon.
2.Press the  key > View Folder. 
3.Click a folder.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the 
email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple\
 
email filters that could apply to the same email, you must decide which one should be applied first by placing that filter 
higher in the list.
Create an email filter
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry smartphone 
(such as 
Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under 
Email Setup.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 3.Press the  key > New. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Options for email filters
OptionDescriptionFromSpecify one or more contacts or email addresses that the  email filter should search for in the From field of your email. User GuideMessages
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							OptionDescriptionSeparate multiple contacts or email addresses with a 
semicolon (;). To specify that the email filter should search 
for all contacts or email addresses that contain specific 
text, type the text and use an asterisk (*) as a wildcard 
character to represent the rest of the contact or email 
address.Sent toSpecify one or more contacts or email addresses that the  email filter should search for in the Sent To field of your 
email. Separate multiple contacts or email addresses with a 
semicolon (;). To specify that the email filter should search 
for all contacts or email addresses that contain specific 
text, type the text and use an asterisk (*) as a wildcard 
character to represent the rest of the contact or email 
address.SubjectSpecify the text that the email filter should search for in the  Subject field of your email.MessageSpecify the text that the email filter should search for in the body of your email.Sent directly to meSet whether the email filter applies to email that includes 
your email address in the To field.Cc to meSet whether the email filter applies to email that includes 
your email address in the Cc field.Bcc to meSet whether the email filter applies to email that includes 
your email address in the Bcc field.ImportanceSet the importance level of email that the email filter applies 
to.SensitivitySet the sensitivity level of email that the email filter applies  to.ActionSet whether email that the email filter applies to is forwarded to your 
BlackBerry smartphone. If email is 
forwarded, specify whether it is forwarded with high 
importance or with the email header only.
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							Filter email by sender or subject
1.On the home screen, click the Messages icon.
2.Highlight an email.
3.Press the  key > Filter by > Sender or Subject. 
4.Type a name for the email filter.
5.Set the email filter options.
6.Press the  key > Save. 
Turn on an email filter
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 
3.Select the checkbox beside an email filter.
4.Press the  key > Save. 
Change, prioritize, or delete an email filter
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Filters. 
3.Highlight an email filter.
4.Press the  key. 
 • To change an email filter, click Edit. Change the options for the email filter. Press the  key > Save.
•To prioritize an email filter, click Move. Click the new location.
•To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
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							Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry 
smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select or clear the Wireless Reconcile checkbox.
Empty the deleted items folder on your computer from your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Purge Deleted Items. 
Delete email on your smartphone and in your email application on your 
computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It takes a short period of time for email to be deleted over the wireless network.
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							Related information
Delete a message, 94 
Stop forwarding email to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Send Email to Handheld checkbox.
5.Press the  key > Save. 
To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.
Stop storing email sent from your computer on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Press the  key > Folder Redirection. 
5.Clear the checkbox beside the Sent Items folder.
6.Press the  key > Save. 
Stop storing email sent from your smartphone on your computer
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Clear the Save Copy In Sent Folder checkbox.
5.Press the  key > Save. User GuideMessages
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