Blackberry Curve 9310, 9315, 9320 User Guide

							 • To zoom out from the picture, press the  key.
•To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. 
 • To rotate the picture, press the  key > Rotate.
Related information
I receive an error message after I rotate a picture, 156
Save a picture from a text message or a webpage
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media 
card.
1.Open a picture attachment in a text message or highlight a picture on a webpage.
2.Press the  key > Save Image > Save. 
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence.
1.On the home screen, click the Media icon > Pictures icon.
2.Click a category.
3.Press the  key > View Slide Show. 
To close the slide show, press the  key.
Change your slide show options
1.On the home screen, click the Media icon.
2.Press the  key > Media Options. 
•To change the number of seconds between slides in a slide show, change the Slide Show Interval field.
•To change the type of slide transition used, change the Slide Show Transitions field.
3.Press the  key > Save. 
View pictures in list view or thumbnail view
1.On the home screen, click the Media icon > Pictures icon.
2.Click a category.
3.Press the  key > View > Thumbnailsor List.User GuideMedia
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							Organize pictures by date or folder
1.On the home screen, click the Media icon > Pictures icon.
2.Press the  key > View by Date or View by Folder.
Create a picture folder
1.On the home screen, click the Media icon > Pictures icon.
2.Press the  key > Add Folder. 
3.If necessary, change the location that the folder is created in.
4.Type a name for the folder.
5.Click OK.
Voice notes
Related information
Transfer files to and from your smartphone, 30 
Record a voice note
1.On the home screen or in the Applications folder, click the Voice Notes Recorder icon.
2.Click the  icon. 
3.Do any of the following:
 • To pause recording, click the  icon. To resume recording, click the  icon.
 • To stop recording, click the  icon. Click the  icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
FM Radio
Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported.
Turn on or turn off FM radio
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
On the home screen, click the Media icon > FM Radio icon.
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							 • To turn on the radio, click the  icon.
 • To turn off the radio, click the  icon.
Related information
I'm experiencing poor FM radio reception, 156
Change the radio station
On the home screen, click the Media icon > FM Radio icon.
•To change the radio station using the radio dial, highlight the radio dial and then slide your finger left or right on the trackpad.
 • To seek the next or previous radio station, click the  or  icon.
•To move to a specific radio station, click the radio station frequency number. In the Tune to Station dialog box, slide 
your finger up or down on the trackpad to change the numbers. Click 
OK.
Turn on or turn off scan mode
When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and 
then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.
1.On the home screen, click the Media icon > FM Radio icon.
2.Press the  icon. 3.Press the  key. 
4.Click Scan Stations.
To turn off scan mode, click the trackpad.
Add a favorite radio station
1.While listening to a radio station, click the Favorites icon at the bottom of the screen.
2.Click Add Station.
3.In the Name field, type the name of the station.
4.Click Save.
Play, edit, or delete a favorite radio station
1.On the home screen, click the Media icon > FM Radio icon.
2.Click the Favorites icon at the bottom of the screen.
3.Highlight a favorite radio station.
4.Press the  key. 
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							•To play the radio station, click Tune to Station.
•To edit the name of the radio station, click Edit Station.
•To delete the radio station, click Remove Station.
Sort favorite radio stations
1.On the home screen, click the Media icon > FM Radio icon.
2.Click the Favorites icon at the bottom of the screen.
3.Press the  key. 
•To sort the radio stations by radio frequency, click Sort by Frequency.
•To sort the radio stations by name, click Sort by Name.
Listen to FM radio on your speakerphone
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
1.On the home screen, click the Media icon > FM Radio icon.
2.Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.
Troubleshooting: Media
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone 
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the 
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your 
smartphone that determine the features and settings that are available and whether you can add or update an app. If your 
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed  out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed 
IT policy rules from your smartphone, you can use the 
BlackBerry Desktop Software to remove the IT policy rules. For more 
information, visit 
www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
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							Feature availability, 27 
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
•If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
•If you're trying to save a media file on your media card, delete old media files.
•In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than 
smaller pictures.
•In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage 
space than smaller videos.
Related information
Delete a message, 94 
Copy, move, rename, or delete a file, 131 
Change the size of pictures that you take, 148 
Change the video size and format, 145 
I can't open media files
Try the following actions:
•If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your 
computer, disconnect your smartphone from your computer.
•If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone 
generated and you're trying to open an encrypted media file on your computer or a device other than the 
BlackBerry 
smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to 
encrypt the file. 
On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media 
Card
 section, change the Mode field to Device Password.
•For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption, 294
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of  your 
BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the 
amount of time before the media player screen closes.
Related information
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							Change the amount of time before the media player screen closes, 138 
The flash or video light dims or turns off
If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or 
video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the 
flash or video light might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you 
move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an 
exclamation point indicator appears at the bottom of the screen.
Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused 
by slight movements of the camera by turning on image stabilization in the camera options.
I can't listen to FM radio
Try the following actions:
•Verify that you have wired headphones plugged into your BlackBerry smartphone.
•Verify that you have turned on the radio.
•Verify that there are FM radio stations available in your area.
I'm experiencing poor FM radio reception
The FM radio uses your wired headphones as an antenna. To improve radio reception, try one or more of the following:
•Straighten the headphone cord.
•Try different wired headphones, which may provide better reception quality.
•Try moving to a different location, away from large metal objects.
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You 
might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.\
 
If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce  the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
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							My smartphone isn't using the correct ring tone or 
wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card 
using your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone, 32 
I can't use a shortcut
Try the following actions:
•Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the 
typing input language.
•If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language, 223
Turn on or turn off audio and video shortcuts, 138 
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							Ring tones, sounds, and alerts
How to: Ring tones, sounds, and alerts
Icons for sound and alert profiles
The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or 
ring tone for certain profiles or add a custom profile.
 Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of 
phone calls, messages, reminders, and browser content.
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone  Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For 
example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone 
Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update 
automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in 
that preloaded profile.
Related information
Icons for sound and alert profiles, 158 
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry 
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, 
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
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							1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save. 
Related information
I can't change the number of times that my smartphone rings, 80 
Add or delete a contact alert, 159
Add or delete a custom sound profile, 159
Icons for sound and alert profiles, 158 
Add or delete a custom sound profile
In addition to the preloaded sound profiles, you can create your own custom sound profiles.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3.In the Name field, type a name for the profile.
4.Click the item that you want to change.
5.Change the ring tone, notifier, or reminder information.
6.Press the  key > Save. 
To delete a custom sound profile, highlight the profile. Press the  key > Delete.
Related information
Icons for sound and alert profiles, 158 
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your 
BlackBerry smartphone uses 
the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notifie\
d  with the assigned ring tone or alert, you can select the All Alerts Off profile.
1.On the home screen, click your Sound and Alert Profiles icon.
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							2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3.In the Name field, type the name of the contact alert.
4.In the Contacts field, type the name of the contact.
5.Click a contact.
6.Change the ring tone and alert information for calls and messages.
7.Press the  key > Save. 
To delete a contact alert, highlight the contact alert that you want to delete. Press the  key > Delete.
Related information
Icons for sound and alert profiles, 158 
Silence your smartphone
1.On the home screen, click your Sound and Alert Profiles icon.
2.Do one of the following:
 • To receive flashing LED alerts only, click the  icon.
 • To receive vibrate alerts only, click the  icon.
 • To turn off all alerts, including contact alerts, click the  icon.
When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry 
smartphone. 
Related information
Silence the alarm, 203
Icons for sound and alert profiles, 158 
Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED colorDescriptionGreenIndicates that you're in a wireless coverage area. You can turn on or turn off this notification.BlueIndicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn 
off this notification.RedIndicates that you have received a new message. The LED also flashes when your smartphone  accesses data on a smart card. You can turn on or turn off this notification. You can also change the User GuideRing tones, sounds, and alerts
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