Blackberry Curve 9310, 9315, 9320 User Guide

							Phone basics
Find your phone number
Do one of the following:
 • To view your active phone number, from the home screen, press the  key. Your phone number appears at the top 
of the screen.
 • To view a list of your multiple phone numbers, from the home screen, press the  key. If your wireless service plan 
supports text messaging, the first phone number in the list is the phone number that you use to send and receive text 
messages.
Related information
About multiple phone numbers, 73
My phone number appears as Unknown in the Phone application, 80
Make a call
1.Do one of the following:
 • If your BlackBerry smartphone is unlocked, press the  key.
 • If your smartphone is locked and you don't want to unlock it, press the  key > Place Call.
2.Type a phone number or contact name.
3.Press the  key. 
To end the call, press the  key.
Related information
Add a pause or a wait to a phone number, 192
Available voice commands, 83
Make a Direct Connect call, 
Turn on or turn off dialing from the lock screen, 74
Sort phone numbers or contacts on the phone screen, 74
I can't make or receive calls, 40 
Answer or end a call
Press the  key. 
To end a call, press the  key.
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							Related information
Change your ring tone, notifiers, reminders, or alerts, 31 
I can't make or receive calls, 40 
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the  key.
•To answer the incoming call and place the current call on hold, click Answer - Hold Current.
•To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the  key > Swap or Flash.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry 
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save. 
Related information
I can't change the number of times that my smartphone rings, 80
Add or delete a contact alert, 159
Add or delete a custom sound profile, 159
Icons for sound and alert profiles, 158
Mute a call
During a call, press the Mute key on the right side of your smartphone.
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							To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.
During a call, press the  key > Hold.
To resume a call, press the  key > Resume.
Turn on the speakerphone
CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can 
occur. For more information, see the 
Safety and Product Information booklet for your smartphone.
During a call, press the  key on the keyboard. 
To turn off the speakerphone, press the  key again. 
Dial an extension
1.Press the X key.
2.Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter 
on a conventional phone keypad.
•To type a number, press a number key.
•To type a letter, press and hold the  key. Press the letter key. 
Switch applications during a call
During a call, press the  key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the  key.
About using a headset
You can purchase an optional headset to use with your BlackBerry smartphone.
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							If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of 
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you're outside of a wireless coverage area and the  indicator appears at the top of the screen, you can call only 
emergency numbers. Your 
BlackBerry smartphone is designed to allow emergency calls even when your smartphone is 
locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your 
smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless 
network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network 
automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. 
Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or 
interference issues.
If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters  Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In 
Emergency Callback Mode, you can't send and receive messages or browse webpages.
If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS 
technology to find your approximate location.
Related information
About GPS technology, 
Make an emergency call
Do one of the following:
 • If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the  key. Type the 
emergency number. Press the 
 key.
 • If your smartphone is locked with a password, press the  key > Emergency. Press the  key.
 • If your keyboard is locked, press the  key on the top of your smartphone. Press the  key. Type the 
emergency number. Press the 
 key.
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							Volume
Adjust the volume
•To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
•To decrease the volume, press the Volume Down key on the right side of your smartphone.
•To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key 
again. If you press the 
Mute key during a call, your smartphone mutes the call so that you can hear others on the call, 
but they can't hear you.
Related information
Mute a call, 62 
Improve sound quality for media files, 137
Amplify the volume using the audio boost feature, 137
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the 
volume is.
1.From the home screen, press the  key. 2.Press the  key > Options > In-call Settings. 
3.Change the Default Call Volume field.
4.Press the  key > Save. 
Improve sound quality during a call
You can't change sound quality when you are using a Bluetooth enabled headset.
1.During a call, press the  key > Enhance Call Audio.
2.Select a Boost Bass or Boost Treble option.
Improve sound quality for all calls
You can't change sound quality when you are using a Bluetooth enabled headset.
1.From the home screen, press the  key. 2.Press the  key > Options > In-call Settings.
3.Change the Phone Call Audio field or Headset Call Audio field.
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							4.Press the  key > Save. 
Speed dial
Set up speed dial for a contact
1.From the home screen, press the  key. 2.Press the  key > View > Speed Dial List. 
3.In the Speed Dial Numbers list, click an unassigned key.
4.Click a contact.
5.If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and 
hold the key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1.From the home screen, press the  key. 2.Press the  key > View > Speed Dial List. 
3.Highlight a contact or phone number.
4.Press the  key. 
•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
•To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed 
dial key.
•To delete the contact from the Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key. 2.Press the  key > Options > Call Waiting.
3.Select or clear the Enabled checkbox.
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							Press the  key > Save. 
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on 
your SIM card or 
BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new 
ones.
For more information, contact your wireless service provider.
Start or stop forwarding calls
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Forwarding. 
•To forward all calls to a call forwarding number, change the Forward Calls field to Always.
•To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply, 
and 
If Not Reachable fields to a call forwarding number.
3.Press the  key > Save. 
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone 
for this service.
1.From the home screen, press the  key. 2.Press the  key > Options > Call Forwarding.
3.Press the  key.
 • To add a call forwarding number, click New Number. Type a phone number. Press the  key on the 
keyboard.
 • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the  key > Edit. 
Change the phone number. Press the  key on the keyboard.
•To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4.Press the  key > Close. User GuidePhone
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							About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also 
block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider 
must set up your SIM card for this service and provide you with a call blocking password. 
Depending on your wireless 
service provider and wireless network, this feature might not be supported.
Block or stop blocking calls
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service 
provider must set up your SIM card for this service and provide you with a call blocking password.
1.From the home screen, press the  key. 2.Press the  key > Options > Call Blocking. 
3.Highlight a call blocking option.
4.Press the  key > Enable.
5.Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the  key > Disable.
Change the call blocking password
1.From the home screen, press the  key. 2.Press the  key > Options > Call Blocking. 3.Press the  key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official 
emergency access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed  dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM 
card PIN2 code. 
Depending on your wireless service provider and wireless network, this feature might not be supported.
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							Turn on fixed dialing
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service 
provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1.From the home screen, press the  key. 2.Press the  key > Options > FDN Phone List. 3.Press the  key > Enable FDN Mode.
4.Type your PIN2 code.
5.Press the  key on the keyboard. 
To turn off fixed dialing, press the  key > Disable FDN Mode.
Related information
I can't make or receive calls, 40 
Add, change, or delete a contact in your fixed dialing list
Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and 
provide you with a SIM card PIN2 code.
1.From the home screen, press the  key. 
2.Press the  key > Options > FDN Phone List. 
 • To add a contact, press the  key > New. Type your PIN2 code. Press the  key. Type a name and 
phone number.
 • To change a contact, press the  key > Edit. Change the contact information.
 • To delete a contact, highlight a contact. Press the  key > Delete.
3.Press the  key > Save. 
About smart dialing
With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts 
application so that you don't have to dial a country code and area code each time that you make a call, unless the country 
code or area code are different from the default codes that you set. Some country codes aren't supported by the smart 
dialing feature.
In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that  you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from 
that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing 
out the main phone number for the organization.
Related information
I can't make or receive calls, 40 
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							Set options for dialing extensions
1.From the home screen, press the  key. 2.Press the  key > Options > Smart Dialing. 
3.In the Number field, type the main phone number for an organization.
4.In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
5.In the Extension Length field, set the default length for extensions.
6.Press the  key > Save. 
Set the default country code and area code
1.From the home screen, press the  key. 2.Press the  key > Options > Smart Dialing. 
3.Set the Country Code and Area Code fields.
4.If necessary, set the Local Country Code field and International Dialing Digits field.
5.In the National Number Length field, set the default length for phone numbers in your country.
6.Press the  key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't 
include your country code or the National Direct Dialing prefix.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing 
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on  your smartphone or computer. Conference call meetings allow participants who have a 
BlackBerry smartphone to enter 
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they 
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, 
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 186
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