Blackberry Curve 9310, 9315, 9320 User Guide

							Insert the battery
 
 
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This 
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than  your media card.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Select or clear the Media Card Support checkbox.
4.Press the  key > Save. 
Turn on or turn off USB mass storage mode
If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your 
computer, you may have to turn on USB mass storage mode.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Press the  key > Enable USB Mass Storage. 
4.If necessary, type your smartphone password.
Your smartphone appears as a drive on your computer.
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							To turn off USB mass storage mode, press the  key > Disconnect.
Back up smartphone data to your media card
Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing backup data on your media card is deleted and replaced with your new 
backup data.
1.On the home screen, click the Setup icon.
2.In the Setup section, click Device Switch > Using a Media Card > Save Data.
•To back up smartphone data including email, select the Save emails checkbox.
•To back up smartphone data excluding email, clear the Save emails checkbox.
3.Click Continue.
4.To set a password for your data, in the Password field, enter a password.
5.In the Confirm field, re-enter the password.
6.Click Save.
Related information
Restore smartphone data from your media card, 292
Restore smartphone data from your media card
If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your 
smartphone.
1.On the home screen, click the Setup icon.
2.In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3.In the Password field, enter the password you set when you backed up your smartphone data.
4.Click Enter.
Related information
Back up smartphone data to your media card, 292 
User GuideStorage space and media cards
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							Repair files stored on your media card or on your 
smartphone
CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have 
errors from your media card or on your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Press the  key > Repair. 
4.Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related information
My smartphone doesn't recognize my media card, 295
Format your media card or built-in media storage
Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media 
storage.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in 
media storage is deleted. 
Research In Motion recommends that you regularly create and save a backup file on your 
computer, especially before you update any software. Maintaining a current backup file on your computer might allow you 
to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
3.Press the  key > Format. 
4.Complete the instructions on the screen.
About compression
Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that 
data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar  entries, tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.
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							About file encryption
File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be 
inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption  key that your smartphone generates, your smartphone password, or both.
If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your 
media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, 
you can access the files on your media card in any smartphone that you insert your media card into, as long as you know  the password for the smartphone.
Related information
Turn on encryption, 294
Turn on encryption
Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your 
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call  when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.On the home screen or in a folder, click the Options icon.
2.Click Security > Encryption.
3.To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
4.To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one 
of the following:
•To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
•To encrypt files using your smartphone password, change the Mode field to Device Password.
•To encrypt files using an encryption key and your smartphone password, change the Mode field to Device 
Password & Device Key
.
5.Press the  key > Save. 
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop 
encrypting files on your media card, in the 
Media Card section, clear the Encrypt checkbox.
Related information
About file encryption, 294 
User GuideStorage space and media cards
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							View the amount of available storage space on your 
smartphone
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Storage.
Related information
Tips: Freeing space to optimize your smartphone's performance, 48 
View the amount of storage space used by media files
1.On the home screen, click the Media icon.
2.Press the  key > Memory Use. 
Troubleshooting: Storage space and media 
cards
My smartphone doesn't recognize my media card
Try the following actions:
•Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a 
media card into your smartphone, see the printed documentation that came with your smartphone.
•In your media card options, verify that media card support is turned on.
•In your media card options, if there's a message to format your media card, disconnect your smartphone from your  computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related information
Turn on or turn off media card support, 138 
Format your media card or built-in media storage, 293 
User GuideStorage space and media cards
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							The application storage on my smartphone is low
When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that 
lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Try the following actions:
•Verify that you have deleted old email messages or text messages, especially messages with attachments.
•Verify that you have deleted contacts that are already in your organization's contact list.
•Verify that you have deleted media files from your smartphone.
•If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the 
previous version of the 
BlackBerry Device Software.
•Verify that you have cleared the browser cache.
Related information
Tips: Freeing space for your music, pictures, videos, and files, 36 
View the amount of available storage space on your smartphone, 295 
User GuideStorage space and media cards
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							Search
How to: Search
Search for an item
You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. 
You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you 
selected from previous search results.
1.On the home screen, click the  icon. 
2.Type your search terms.
To stop a search, press the  key twice.
Related information
Change what happens when you type on the Home screen, 26 
Search for an item using voice enabled search
Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry 
smartphone must be connected to the wireless network.
1.On the home screen, click the  icon. 2.Click the  icon. 
3.Say your search terms.
To stop a search, press the  key twice.
Related information
Change the language for voice enabled search, 298
Change search options
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Search.
•To clear search history, click Delete Search History.
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							•To turn off search history, clear the Show Search History checkbox.
•To turn off web suggestions, clear the Show Web Suggestions checkbox.
•To change which applications appear in your search results, in the Data Sources and Extended Providers 
sections, select or clear the checkbox beside one or more of the listed applications.
3.Press the  key > Save. 
Change the language for voice enabled search
1.On the home screen or in a folder, click the Options icon.
2.Click Typing and Language > Language.
3.Change the Voice Search field.
4.Press the  key > Save. 
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email 
application on your computer or in another associated email account if your email account uses the 
BlackBerry Internet 
Service
 or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
 • To search for messages based on the subject, highlight a message. Press the  key > Search by > Subject.
 • To search for messages based on the sender, highlight a message. Press the  key > Search by > Sender.
 • To perform an advanced search, press the  key > Search by > Advanced. Specify the search criteria. To save the 
search criteria, press the 
 key > Save. Click Search.
 • To search for messages using the criteria from your last advanced search, press the  key > Search by > 
Advanced. Press the  key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the  key.
Related information
Do more with your message search results, 299
Message search criteria, 299
User GuideSearch
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							Message search criteria
FieldDescriptionSearch MessagesSpecify whether you search for messages that are on your 
BlackBerry smartphone or for messages that are in an email 
application on your computer.
NameSpecify one or more contacts or email addresses that your 
smartphone should search for in messages. To widen the 
search, you can also specify part of a name.Appears inChange the type of address field that your smartphone should  search in for the name or email address.SubjectSpecify one or more words that your smartphone should search for in the subject of messages.MessageSpecify one or more words that your smartphone should search for in the body of messages.Include Encrypted MessagesSpecify whether your smartphone searches encrypted messages, plain text messages, and digitally signed 
messages.ServiceIf your smartphone is associated with more than one email  address, change the email account that your smartphone 
should search in for messages. Not all email accounts support  this feature.FolderChange the folder that your smartphone should search in for 
messages.ShowChange the status of messages that your smartphone should 
search for.TypeChange the type of messages that your smartphone should 
search for.
Do more with your message search results
1.In the search results, highlight a message.
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							2.Press the  key. 
•To view more available search results, click Get More Results.
•To add the message that you highlighted to your message inbox, click Add.
•To add all the messages from the search results to your message inbox, click Add All.
•To delete the search results, click Delete Search.
•To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox 
or the email application on your computer.
View, change, or delete a saved search
1.On the home screen, click the Messages icon.
2.Press the  key > Search by > Advanced. 
3.Press the  key. 
•To view a list of saved searches, click Recall.
 • To change a saved search, click Recall. Highlight a search. Press the  key > Edit Search. Change the 
search criteria. 
Press the  key > Save.
 • To delete a saved search, click Recall. Highlight a search. Press the  key > Delete Search.
Search for text in a message, in a file, or on a webpage
Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 
1.In a message, in a file, in an attachment, or on a webpage, press the  key > Find or Find on Page.
2.Type the text.
3.Press the  key on the keyboard. 
To search for the next instance of the text, press the  key > Find Next or Find Next on Page.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might 
also be able to search for contacts in your organization's contact list.
1.On the home screen, click the Contacts icon.
•To search for a contact in your contact list, type all or part of a contact's name.
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