Blackberry Curve 9310, 9315, 9320 User Guide

							Troubleshooting: Contacts
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. 
For example, you can't add a contact's birthday to a custom contact list field on your 
BlackBerry smartphone and 
synchronize it with the email application on your computer, because the birthday field is a date field in the email  application on your computer.
Related information
Create a custom contact field, 192 
My contact pictures keep changing
The contact pictures in applications (for example, in the contacts application), might change if you set more than one 
application on your 
BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your 
contact pictures are being replaced by other applications, you might experience increased data charges.
To stop contact pictures from changing, you must change the options in each application that is replacing your contact 
pictures.
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							Clock
How to: Clock
Set the date and time
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Set Time.
•To get the date and time from the wireless network automatically, change the Update Time field to Automatic. 
Note that you must be connected to the wireless network.
•To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. 
Change the time or date. Click 
OK.
3.Do any of the following:
•To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time 
Zone
 field to Prompt.
•To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto 
Update Time Zone
 field to On.
4.Press the  key > Save. 
Related information
The time on my smartphone isn't correct, 205
Display a second time zone on the clock
You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in 
your current location and the time in your home time zone.
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options. 
3.Change the Home Time Zone field.
4.Press the  key > Save. 
Related information
The time on my smartphone isn't correct, 205
User GuideClock
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							Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options. 
3.Change the Clock Face field, Stopwatch Face field or Timer Face field.
4.Press the  key > Save. 
Change what appears on the screen when your 
smartphone is charging
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options. 
3.Change the When Charging field.
4.Press the  key > Save. 
Turn on the alarm
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Set Alarm.
3.On the trackpad, slide your finger up or down to highlight On or Weekdays. 
4.Click the trackpad.
At the top of the home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar  application.
Related information
Turn off your smartphone, 286
Set an alarm in the calendar, 182 
Silence the alarm
•If snooze is not turned on, click Dismiss.
•If snooze is turned on, click Snooze.
User GuideClock
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							Change alarm notification options
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options. 
3.In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4.Press the  key > Save. 
Set options for bedside clock mode
You can set which sounds or notifications are turned off when bedside clock mode is on.
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options. 
3.In the Bedside Mode section, do any of the following:
•To turn off the flashing LED notification, select the Disable LED checkbox.
•To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone 
calls or messages, select the 
Disable Radio checkbox.
•To dim the screen, select the Dim Screen checkbox.
•To use a different sound profile, change the Sound Profile field.
4.Press the  key > Save. 
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or 
messages.
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Enter Bedside Mode.
To turn off bedside clock mode, press the  key.
Use the stopwatch
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Stopwatch.
3.Click the start/stop icon.
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							•To record lap times, click the lap icon.
•To stop timing, click the start/stop icon again.
 • To send the results in a message, press the  key > Send Results. Click a message type.
Use the timer
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Timer.3.Press the  key > Set Timer.
4.Set the time.
5.Click OK.
•To start or stop the timer, click the start/stop icon.
•To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
Change timer notification options
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options. 
3.In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
4.Press the  key > Save. 
Troubleshooting: Clock
The time on my smartphone isn't correct
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Set Time.
3.Try one of the following actions:
•If the Update Time field is set to Automatic, press the  key > Update Time.
•If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
•If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your 
BlackBerry smartphone. To update the time zone data, press 
the 
 key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include 
User GuideClock
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							data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise 
Server
, you might not be able update your time zone data. For more information, contact your administrator.
Related information
Display a second time zone on the clock, 202 
Set the date and time, 202 
User GuideClock
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							Tasks and memos
Create a task or memo
You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar.
1.On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
 • To create a task in the Calendar application, press the  key > New Task. Type the task title and fill in the 
details, such as the due date and recurrence.
•To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due 
date and recurrence.
•To create a memo, click New Memo. Type a title and the memo.
2.Press the  key > Save. 
Send a task or memo
1.On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
2.Highlight a task or memo.
3.Press the  key > Forward As.
4.Click a message type.
Change or delete a task or memo
On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
 • To change the task or memo, click it. Change the task or memo information. Press the  key > Save.
 • To delete the task or memo, highlight it. Press the  key > Delete.
Change the status of a task
1.On the home screen or in the Applications folder, click the Tasks icon.
2.Highlight a task.
3.Press the  key. 
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							•To mark the task as complete, click Mark Completed.
 • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the  key > 
Save.
Hide completed tasks
1.On the home screen or in the Applications folder, click the Tasks icon.
2.Press the  key > Hide Completed.
Show tasks in the calendar
1.On the home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions. 
3.Select the Show Tasks checkbox.
4.Press the  key > Save. 
Synchronizing tasks and memos
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or 
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if  your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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							Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover  smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 189 
About synchronization conflicts, 180 
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
the 
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your 
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone 
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your 
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
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							If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you  update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 189 
Synchronize organizer data over the wireless network, 180 
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data 
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the 
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data 
synchronization, see the Help in the 
BlackBerry Desktop Software.
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos  that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus 
Notes
, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes 
with the task in 
Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one  application are made in all applications.
Categorize a contact, task, or memo
1.When you are creating or changing a contact, task, or memo, press the  key > Categories. 
2.Select the checkbox beside a category.
3.Press the  key > Save. 
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
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