Blackberry Curve 9310, 9315, 9320 User Guide
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Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1.To see which applications are running, press and hold the key until the application switcher appears. 2.Click an application icon. 3.In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the home screen appears. Related information Keep an application running in the background and switch to another application, 240 About multitasking, 240 Require your smartphone password before adding an app Before you begin: To perform this task, you must have set a BlackBerry smartphone password. 1.On the home screen or in a folder, click the Options icon. 2.Click Security > Password. 3.Select the Prompt on Application Install check box. 4.Press the key > Save. Related information Set or change your smartphone password, 303 View properties for an application 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Application Management. 3.Click an application. User GuideApplications 241
Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1.On the Home screen or in a folder, highlight an application icon. 2.Press the key > Delete. View the size of an application database 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Device and Status Information. 3.Press the key > Database Sizes. Troubleshooting: Applications I can't add, update, or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator. Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. •If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software. User GuideApplications 242
•If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization. Error messages: BlackBerry Device Software "App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200." Error message and causePossible solutionError 101: Application error Error 102: Java file error Error 106: Graphics system error Error 205: Security service error Error 502: Process terminated error Error 503: Data corruption issue Error 504: Data corruption issue Error 505: BlackBerry Device Software update error Error 507: Application file error Error 508: Invalid object found Error 512: System error Error 523: BlackBerry Device Software error Error 525: System error Error 526: Critical object missing Error 527: Critical object missing Error 529: File system corruption Error 532: Application error Error 543: Incompatible file system Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Try the following actions: •Reset your BlackBerry smartphone. •If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. User GuideApplications 243
Error message and causePossible solutionError 200: BlackBerry Device Software error Error 545: Incompatible file system Try the following actions: •Reset your smartphone. •If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. •If the error message still appears after you reload your BlackBerry Device Software , contact your wireless service provider. Error 203: Application process terminatedReset your smartphone.Error 501: Memory corruption Error 517: Hardware/software conflict Error 547: Hardware or system issue Contact your wireless service provider.Error 513: User attempted to reset the smartphone after exceeding the maximum number of permitted password attemptsWhen this error occurs, all of your smartphone data is deleted to prevent unauthorized access to your information. If your email account uses a BlackBerry Enterprise Server, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator. Try the following actions: •Reload your BlackBerry Device Software. The reload process deletes your smartphone data. •If the error message still appears after you reload your BlackBerry Device Software , contact your wireless service provider. Error 576: IT policy issueContact your administrator. Related information BlackBerry Device Software, 248 Getting started: Security, Reset your smartphone, 287 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. User GuideApplications 244
You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer. Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error. 1.Connect your smartphone to your computer. 2.Open the BlackBerry Desktop Software. 3.In the BlackBerry Desktop Software, click Update. 4.To download the most recent version of your BlackBerry Device Software, click Get update. 5.Do any of the following: •To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software. •To encrypt your backup data, click Encrypt backup file. •If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. 6.Click Install update. Related information About updating the BlackBerry Device Software, 248 User GuideApplications 245
BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID , you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID. If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid. Related information About downloading apps with the BlackBerry App World, 29 Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use an email address that you added to your smartphone. 1.Do one of the following: •From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID. •When you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7, click Create a BlackBerry ID . 2.Complete the instructions on the screen. Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID. 1.Do one of the following: User GuideBlackBerry ID 246
•From a computer, visit www.blackberry.com/blackberryid. •On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID. 2.Complete the instructions on the screen. User GuideBlackBerry ID 247
BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use your smartphone or make emergency calls when the update is in progress. Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone over the wireless network, extra fees might apply depending on wireless service provider. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Update the BlackBerry Device Software You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery while the update is in progress. If encryption is turned on, you might need to type your password at various times during the installation process. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1.Do one of the following: • To update your software over the wireless network, on the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. •To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop Software . Connect your smartphone to your computer. •To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates . Connect your smartphone to your computer. 2.Complete the instructions on the screen. User GuideBlackBerry Device Software 248
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the key > View Result. Press the key > Delete Downgrade Data. Related information About backing up and restoring smartphone data, 179 I can't update the BlackBerry Device Software over the wireless network, 250 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 250 BlackBerry Device Software, 248 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade. • To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click Perform Downgrade. Follow the instructions on the screen. Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: •On the home screen or in a folder, click the Options icon. Click Device > About Device Versions. •If supported by your input language, in a message or memo, type myver followed by a space. User GuideBlackBerry Device Software 249
Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions: •Verify that your BlackBerry smartphone is connected to a wireless network. •Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider. •Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic. •Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website. •If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless network, or might allow you to update only to a specific version. My smartphone doesn't have enough available storage space to update the BlackBerry Device Software Try the following actions: •Delete display languages, themes, or third-party applications that you don't use. •Delete messages and calendar entries that you don't need. •Delete browsing information. User GuideBlackBerry Device Software 250