Xerox WorkCentre 3045 Service Manual

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 1-29General Information
Media and Tray Specifications
Media recommended for use with this printer is known as standard paper. The feed 
performance, reliability, and print quality satisfy the specifications.
The following table lists supported media for the Phaser 3010/3040/WorkCentre 
3045 printers.
The following table lists supported media types for the Phaser 3010/3040 printers. Supported Media Sizes
SizeMainTrayBypass Tray
A4 (210 x 297 mm (8.27 x 11.69 in.)) Y Y
B5 (182 x 257 mm (7.17 x 10.12 in.)) Y Y
A5 (148 x 210 mm (5.83 x 8.27 in.)) Y Y
C5 (162 x 229 mm (6.38 x 9.02 in.)) Y Y
Monarch (98 x 191 mm (3.875 x 7.5 in.)) Y Y
Monarch LEF (191 x 98 mm (7.5 x 3.875 in.)) Y Y
Envelope #10 (105 x 241 mm (4.125 x 9.5 in.)) Y Y
DL (110 x 220 mm (4.33 x 8.66 in.)) Y Y
DL LEF (220 x 110 mm (8.66 x 4.33 in.)) Y Y
Letter (216 x 279 mm (8.5 x 11 in.)) Y Y
Legal (216 x 356 mm (8.5 x 14 in.)) Y Y
Folio (216 x 330 mm (8.5 x 13 in.)) Y Y
Executive (184 x 267 mm (7.25 x 10.5 in.)) Y Y
Custom Y Y
Width: 76.2 to 215.9 mm (3 to 8.5 in.)
Length: 127 to 355.6 mm (5 to 14 in.)
Maximum width of 220 mm for envelope (DL LEF)
Minimum length of 98.4 mm for envelope (Monarch LEF)
Phaser 3010/3040 Supported Media Types 
MediaWeight (g/
m
2)Main TrayBypass Tray
Plain 60 to 90 Y Y
Plain Thick 91 to 105 Y Y
Recycled  60 to 105 Y Y
Label
a-YY
Covers Normal (lightweight card stock) 106 to 163 Y Y
Coated Normal
a (lightweight glossary 
card stock)
a. Inkjet printer paper cannot be used.106 to 163 Y Y
Envelope - Y Y
Postcard 
						

							1-30 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  General Information
ADF Specifications
Tra y Ca p a c i t i e s
TrayQuantity
Main Tray 150 sheets plain paper, or 16.2 mm or 
less in height
Bypass Tray 10 sheets plain paper, or 1 sheet for 
other paper
Output Tray 100 sheets plain paper, or 5 sheets for 
Label, Envelope, thick paper, or other 
paper
ADF 15 sheets plain paper, or paper stack 
height of 2.2 mm or less
DescriptionSpecification
Capacity 15 sheets plain paper, or paper stack height of 2.2 mm 
or less
Paper Size Min: Fast scan direction 105.0 mm (4.13) x Slow scan 
direction 148.0 mm (5.83)
Max: Fast scan direction 215.9 mm (8.5) x Slow scan 
direction 355.6 mm (14)
Paper Weight
60 g/m
2 to 105 g/m2
Feeding Order Top to bottom feed 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 1-31General Information
Job Control
Cancel Print
A print job in process can be cancelled via the Control Panel.
Job Recovery
When a print job fails due to a recoverable error such as media jam, the printer 
recovers the job automatically after the jammed media is removed. If a print job 
fails due to a error such as paper size missmatch or paper feed miss, push start on 
the Control Panel. 
Job Time Out
When a print job is stopped for a certain period of time, the job is deleted as an 
error when the time out setting is reached.
Logging
The printer can retain up to 50 job logs. Job log can be printed upon the users 
request or automatically when the number of the retained job logs has reached 
50. Job log includes the following information: 
• Job finish date and time
•Job type
• Input interface (USB) 
• Document name (File name)
• User name/Host name
• Number of printed pages
• Number of printed sides
•Paper size 
• Result (Successful, Error, etc.) 
Error Logging
The printer can retain up to 42 jam errors and up to 42 fatal errors. Jam error log 
includes the following information:
• PV counter when jam has occurred
•Name of jam
Fatal error log includes the following information:
• PV counter when jam has occurred
• Error code 
						

							1-32 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  General Information
Job History Report
This report shows Job History.
Manual print: Report is printed from the Control Panel.
Auto print: Report is automatically printed out every 20 print jobs when Auto Log 
Print is set to On.
Error History Report
This report shows Error History.
Manual print: Report is printed by instructing from the operation panel.
Auto print: Not supported.
Print Volume Report
This report shows Print Volume.
Manual print: Report is printed by instructing from the operation panel.
Auto print: Not supported. 
						

							2
Chapter
Error Troubleshooting
In this chapter...
•Introduction 
• Servicing Instructions
• Error Messages and Troubleshooting Procedures
•Service Diagnostics
• Service Diagnostic Tests
• Service Diagnostic Test Procedures
• Error Troubleshooting
•Abnormal Noises
• Power Supply Troubleshooting 
						

							2-2 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Introduction
This chapter describes error messages displayed on the Control Panel or listed on 
the Error History page, Service Diagnostics used to test system operation and 
troubleshooting procedures to correct problems. Troubleshooting print quality 
problems is covered in Chapter 3, Image Quality.
Errors are tracked and reported in a number of ways. The two types of error 
reporting discussed in this section include:
• Error messages and codes displayed on the Control Panel 
• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on 
the Error History Report
Initial Actions
Some problems are easy to resolve. Use these Steps in an attempt to quickly 
isolate the problem.
1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often 
solves problems related to power transients, ESD, and software errors.
2. If a message appears on the Control Panel, see “Messages, Codes, and 
Procedures” on page 3-5 for specific procedures related to error messages.
3. Check the power cord. Is the power cord plugged into the printer and a 
properly grounded electrical outlet? Is the power cord damaged?
4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?
5. Does other electrical equipment plugged into the outlet operate?
Display Problems
If the Control Panel is blank: 
1. Turn Off the printer, wait 10 seconds, then turn On the printer.
2. When tests complete, Ready should appear on the display.
If the problem persists see Control Panel.
Printing Problems
If menu settings entered from the Control Panel have no effect, change or disable 
print settings from the print driver, the print utilities, or the application.
Note
Settings made in the application, print driver, or print utilities override settings 
made from the Control Panel.
If a job did not print correctly or incorrect characters were printed, check the 
fo ll owi n g :
1. Check that the printer is in a “Ready” state before sending a print job.
2. Check the loaded media.
3. Check the print driver. 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-3Error Troubleshooting
4. Check the printer connections to Ethernet or USB.
5. Verify that the correct print media size is selected.
6. If using a print spooler, verify that the spooler has not stalled.
7. Check the printer’s interface configuration. Determine the host interface you 
are using. Print a System Settings page to verify that the current settings are 
correct.
Copy/Scan Problems
If the scanner does not work or operates slowly, check the following:
1. Ensure that you place the document to be scanned face down from the 
document feeder glass, or face up in the ADF.
2. There may not be enough available memory to hold the document you want 
to scan. Try the Prescan function to see if that works. Try lowering the scan 
resolution rate.
3. Check that the USB cable is connected properly.
4. Ensure that the USB cable is not defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
5. Check that the scanner is configured correctly. Check the application you want 
to use to make certain that the scanner job is being sent to the correct port.
6. Graphics are scanned more slowly than text when using the Scan to E-mail or 
Scan to Network feature.
7. Communication speed becomes slow in scan mode because of the large 
amount of memory required to analyze and reproduce the scanned image.
8. Scanning images at a high resolution takes more time than scanning at a low 
resolution.
ADF Problems
If document misfeeds or multiple feeds occur in the Automatic Document Feeder 
(ADF), check and try the following actions.
1. Check whether the ADF roller assembly is installed properly.
2. Ensure the documents paper type meets the specifications for the printer.
3. Check whether the document is properly loaded in the ADF.
4. Ensure that the document guides are adjusted properly.
5. Ensure that the number of document sheets do not exceed the maximum 
capacity of the ADF.
6. Ensure that the document is not curled. 
						

							2-4 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Fa x  Pr o b l e m s
If printer does not properly send or receive faxes, check the following:
1. Check your scan glass for marks and clean it.
2. The other fax machine may be turned off, out of paper, or cannot answer 
incoming calls. Speak with the other machine operator and ask her/him to sort 
out the problem.
3. The FAX mode should be selected.
4. Ensure that there is paper in the paper tray.
5. Check to see if the display shows Memory Full.
6. Ensure that the document is loaded in the ADF or on the document glass.
7. Sending should show up on the display.
8. A noisy phone line can cause line errors.
9. Check your printer by making a copy.
10. The toner cartridge may be empty. Replace the toner cartridge.
11. The fax machine sending you the fax may be faulty.
Media-Based Problems
1. Check that the correct type of media is being used; for the correct media types 
and weights, refer to“Media and Tray Specifications” on page 1-31. The 
customer should be using a quality laser printer paper. The printer may have 
trouble picking glossy or overly smooth paper.
2. Inspect the paper for bent, torn, or folded corners.
3. Check the media path for obstructions or debris.
4. Ensure that the correct media type is set at the Control Panel.
5. Ensure that the media guides are set correctly.
6. Ensure that the media is a supported type for the tray.
7. Load a fresh ream of paper in the tray.
Multiple-Sheet Pick
1. Check the media. Is the media in good condition and listed as supported 
media? Quality office laser printer paper works best.
2. Check that the printer is printing within its environmental specifications by 
printing and review the environmental information on the Information page.
3. Remove the paper, fan, and reload the media. Ensure that the guides are 
securely against the paper and the tray has not been over filled.
4. Try loading paper from a fresh ream, fan the paper, and then insert into the 
tray or flip existing paper over.
5. Check the tray’s Separator Roller for damage.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Replace the Feed Rollers. 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-5Error Troubleshooting
Mis-Pick
1. Check that the correct type of media is being used and the media guides are 
set correctly.
2. Remove, fan, and reload the media. Check that the tray is not over filled.
3. Try loading media from a fresh ream, fan, and then insert the media into the 
tray or flip existing media over.
4. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.
Skewed Image
1. The image area is not parallel, skewed, with the sides of the page but the 
printer neither jams nor displays an error code.
2. Remove the tray and ensure the paper guides are set correctly.
3. Check that the correct type of media for the tray is being used.
4. Ensure that the tray has not been over filled. (Skewed images are a common 
defect when the tray is overfilled.)
5. Verify the Feed Rollers are installed correctly.
6. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.
Damaged Prints
The printed page exits the printer either wrinkled, creased, or torn. The printer 
neither jams nor displays an error code.
1. Stop the sheet at various points in the media path to determine where the 
media is damaged.
2. Try using the next heaviest type of paper.
3. Feed paper through the printer from each of the available trays. Is the paper 
damaged when fed out of one tray but not when fed out of the others? If so, 
inspect the tray for damage, ensure that the media guides are set correctly 
and verify that the proper media is being used. 
4. If media shows damage from all trays, check the registration rollers.
5. Inspect the tray and media path for debris or broken components.
Wrinkled Envelopes
Envelope wrinkling of varying severity can sometimes occur. In general, envelope 
wrinkling is considered a technology limitation due to the fusing process which 
relies on heat and pressure to bond toner to the media. The #10 Commercial 
envelopes are particularly susceptible to wrinkling.
1. Check the media path for obstructions or debris.
2. Check that the media guides are set correctly.
3. Test envelopes from other manufacturers to find the best result. 
						

							2-6 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Fuser Jams
1. Check that the Fuser is properly seated, locked, and operates normally. 
2. Ensure that the paper is in good condition and is listed as supported media. 
Try loading new media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Check that the printer is operating within its environmental specifications by 
printing the Information page. 
5. Ensure that the loaded media matches the Control Panel settings.
6. Are the margins on the page greater than 4.1 mm?
7. Check the Fuser area for debris.
8. Visually inspect the Fuser for burrs.
Exit Jams
1. Check that the correct type of media is being used; refer to “Media and Tray 
Specifications” on page 1-31.
2. Ensure the printer is within its operating environmental specifications. 
3. If media is showing excessive curl when exiting, try turning the media over, 
loading new media from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In 
such cases, a lighter grade of paper should be used. 
6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.
7. Turn the printer off and then back on. The exit roller in the Fuser should turn 
fo r a  fe w  se c o nd s.