Xerox WorkCentre 3045 Service Manual

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-47Error Troubleshooting
Feed Solenoid
The Feed Roller rotates when the DO-1 (Main Motor) and the DO-6 (Feed Solenoid) 
tests are executed simultaneously.
1. Enter Service Diagnostics (page 2-24).
2. Remove the Bypass Tray.
3. Run the Main Motor Full and Feed Solenoid tests.
4. Check that the Feed Roller rotates.
5. Press the Stop button to stop the Feed Solenoid test.
6. Use the Down Arrow to scroll to the motor test and press Stop to stop the 
motor test.
Feed Roller
s3040-162 
						

							2-48 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Toner Motor
1. Enter Service Diagnostics (page 2-24).
2. Open the Front Door.
3. Remove the Toner Cartridge.
4. Run the Toner Motor test: Printer > IOT Diag > Digital Output > DO-9
5. Check that the toner auger rotates.
6. Press the Stop button to stop the test.
Auger Gear
s3040-163 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-49Error Troubleshooting
WorkCentre 3045 Fax/Scanner Diagnostic Test Procedures
Procedures for testing each IIT component using Service Diagnostics. 
Enter FAX Scanner Diagnostic
1. Turn the printer Off.
2. Press and hold the Up and Down Arrow simultaneously and turn the printer 
On.
3. Release the buttons when CE Mode Please wait appears on the display.
4. Press OK at Fax/Scanner.
Information
Select this menu item to display the value of the scan counter.
s3040-175
IP Board Interlock SwitchMCU Board LVPS HVPS
Front USB Board
Fax Board
Power Switch Assembly
WiFi Bracket Assembly
Control Panel 
Assembly
Carriage MotorScanner Board
Scanner Home
Position Sensor
Carriage
Assembly 
						

							2-50 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Scanner Maintenance
White Balance
This menu item reports the result of white balance which is performed when 
powering up.
Registration Param
This menu item adjusts registration parameters of the scanner.
Auto Registration
This menu item reports the result of auto registration which is performed when 
powering up.
IIT I/O Check
Tests Scanner sensors and motors.
ParameterRangeDescription
ADF Lead offset 
adjustment
a
a.3-in-1 model does not have an ADF.-2.0 mm to 2.0 mm 
0.1 mm StepAdjust Registration of ADF 
Lead.
ADF Side offset 
adjustment
a
-1.0 mm to 1.0 mm
0.1 mm StepAdjust Registration of ADF 
Side.
FB Lead offset 
adjustment-2.0 mm to 2.0 mm
0.1 mm StepAdjust Registration of FB Lead.
FB Side offset 
adjustment-1.0 mm to 1.0 mm
0.1 mm StepAdjust Registration of FB Side.
Te s tDescription
FB Home Sensor Tests the flatbed home position sensor.
ADF Scan Sensor
a
a.3-in-1 model does not have an ADF.Tests the ADF scan sensor.
ADF Document Sensor
aTests the Feed sensor.
ADF Cover Sensor
aTests the ADF cover sensor 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-51Error Troubleshooting
WorkCentre 3045 4-in-1 Parameters
Usse the parameter menu to set values for the parameters listed in the table 
below.
Parameter MenuValue Options
Pulse Dialing
Enable Pulse Dialing
a 0:Disable, 1: Enable
Pulse dial make/break ratio 0: 30% / 70%, 1: 32% / 68%
2: 33% / 67%, 3: 36% / 64%
4: 38% / 62%, 5: 39% / 61%,
6: 40% / 60%, 7: 42% / 58%
Enable 20 PPS DP
b0:Disable,1:Enable
DTMF Tone DTMF high tone level (-dB) 0: -3 dB, 1: -4 dB, 2: -5 dB, 
3: -6 dB, 4: -7 dB, 5: -8 dB, 
6: -9 dB, 7: -10 dB
DTMF high/low level 
difference (dB)0: 0 dB, 1: -1 dB, 2: -2 dB, 
3: -3 dB, 4: -4 dB, 5: -5 dB
DTMF Dialing Speed (ms) 0: 70 ms, 1: 80 ms, 2: 85 ms,
3: 90 ms, 4: 95 ms, 5: 100 ms,
6: 105 ms, 7: 110 ms
Ring 
DetectionFreq Range @ On Period -- 
Upper Bound27~85Hz
Freq Range @ On Period -- 
Lower Bound13~20 Hz
Minimum On time 0: 100ms, 1: 110ms, 2: 120ms,
3: 130ms, 4: 140ms, 5: 150ms,
6: 160ms, 7: 170ms, 8: 180ms,
9: 190ms, 10: 200ms, 11: 210ms,
12: 220ms, 13: 230ms,
14: 240ms, 15: 250ms
Off time 0: 500ms, 1: 600ms, 2: 700ms,
3: 800ms, 4: 900ms, 5: 1000ms,
6: 1100ms, 7: 1200ms,
8: 1300ms, 9: 1400ms, 
10: 1500ms, 11: 1600ms,
12: 1700ms, 13: 1800ms,
14: 1900ms, 15: 2000ms 
						

							2-52 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Busy Tone 
DetectionEnable Busy Tone Detection 0: Disable, 1: Enable
On duration (Max duration) 0~80 (10 ms)
On duration (Min duration) 0~30 (10 ms)
Off duration (Max duration) 0~80 (10 ms)
Off duration (Min duration) 0~30 (10 ms)
No. of cycle for busy 
condition0: 3, 1: 4, 2: 5, 3: 6
Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB,
3: 38 dB, 4: 39 dB, 5: 40 dB,
6: 41 dB, 7: 42 dB, 8: 43 dB,
9: 44 dB, 10: 45 dB, 11: 46 dB,
12: 47 dB, 13: 48 dB,
14: 49 dB, 15: 50 dB
TEL/FAX Power Threshold 0: -22dB, 1: -24dB, 2: -26dB,
3: -28dB, 4: -30dB, 5: -32dB,
6: -34dB, 7: -36dB
Dial Tone 
DetectionEnable Dial Tone Detection 0: Disable, 1: Enable
Validation time 6~30 (100ms)
Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB,
3: 38 dB, 4: 39 dB, 5: 40 dB,
6: 41 dB, 7: 42 dB, 8: 43 dB,
9: 44 dB, 10: 45 dB, 11: 46 dB,
12: 47 dB, 13: 48 dB, 
14: 49 dB, 15: 50 dB
Call Progress 
To n e
Freq. FilterCall Progress Tone Freq. Filter 0: 340Hz ~ 560Hz
1: 310Hz ~ 485Hz
2: 363Hz ~ 502Hz
3: 276Hz ~ 504Hz
4: 415Hz ~ 460Hz
5: 310Hz ~ 640Hz
6: 370Hz ~ 525Hz
RX Power Rx Call Detection level 0: -36dB, 1: -37dB, 2: -38dB,
3: -39dB, 4: -40dB, 5: -41dB,
6: -42dB, 7: -43dB, 8: -44dB,
9: -45dB, 10: -46dB, 11: -47dB,
12: -48 dB
TX Power Tx Cable Equalizer 0: 0dB, 1: 2dB, 2: 4dB, 3: 6dB, 
4: 8dB, 5: 10dB, 6: 11dB,
7: 12dB
Tx Signal Level 0: -3 dB, 1: -4 dB, 2: -5 dB,
3: -6 dB, 4: -7 dB, 5: -8 dB,
6: -9 dB, 7: -10dB, 8: -11 dB,
9: -12 dB, 10: -13dB, 11: -14 dB,
12: -15 dB, 13: -16 dB,
14: -17 dB, 15: -18 dB
External 
Hook
ThresholdHigh voltage High (20 ~ 40 V)
Medium voltage Medium (10 ~ 19 V)
Low voltage Low (10 ~ 19 V)
Parameter MenuValue Options 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-53Error Troubleshooting
BackUp Data
All Clear: Clears all of the backup data.
User & System Clear: Clears the stored document data, the address information, 
the communication management data, and the history. Initializes the system 
data.
System Data Init: Initializes the system data.
Complete
Exits the diagnostics and returns to normal operation, taking the changes of the 
data into effect.FA X  
Capability 
SettingBest Coding Capability 0: MH, 1: MR, 2: MMR, 3: JBIG
a.User can not select Pulse dialing at Fax Setting Menu, only Tone dial.
b.User can not select Pulse 20PPS dialing at Fax Setting Menu.
Parameter MenuValue Options 
						

							2-54 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Error Troubleshooting
ADF Jam
There is a jam at the ADF.
Applicable Code
• 005-121: ADF Jam
Initial Actions
• Cycle printer power.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■IP Board, PL7.3.3
■ADF Assembly, PL8.1.2
■ADF Cover, PL8.1.3
■ADF Separator Pad, PL8.1.4
■“Map 3 - IP Board” on page 7-8
■“Scanner” on page 7-28
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1Is the ADF completely closed? Go to Step 2. Close ADF and 
go to Step 2.
2Does the error persist? Go to Step 3. Complete.
3Reseat P/J1, P/J6, and P/J16 on the 
IP Board.
Does the error persist?Go to Step 4. Complete.
4Does the ADF feed the document?  Go to Step 5. Go to Step 7.
5Check the media path.
Is there debris in the media path?Remove the 
debris. Go to 
Step 6.Complete.
6Does the error persist? Go to Step 7. Complete.
7Clean the ADF feed rollers.
Do the feed rollers rotate smoothly?Go to Step 8. Replace the 
ADF 
(page 4-111).
8Replace the IP Board (page 4-103).
Does the error persist?Replace the 
ADF Cover 
(page 4-113) 
and ADF 
Separator Pad 
(page 4-114).Complete. 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-55Error Troubleshooting
ADF Cover Open
The ADF cover is open.
Applicable Error
• 005-301: ADF Cover Open
Initial Actions
• Cycle printer power.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■IP Board, PL7.3.3
■ADF Assembly, PL8.1.2
■“Map 3 - IP Board” on page 7-8
■“Scanner” on page 7-28
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1Is the ADF Cover completely closed? Go to Step 3. Close the ADF 
cover and go 
to Step 2.
2Does the error persist? Go to Step 3. Complete.
3Is the ADF Cover damaged?  Replace the 
ADF Cover 
(page 4-113). 
Go to Step 4.Go to Step 5.
4Does the error persist? Go to Step 5. Complete.
5Reseat P/J1, P/J6, and P/J16 on the 
IP Board.
Does the error persist?Go to Step 6. Complete.
6Replace the ADF (page 4-111).
Does the error persist?Replace the IP 
Board 
(page 4-103).Complete. 
						

							2-56 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Fuser Error 
The Fuser has failed.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Applicable Error
• 010-397: Fuser Error 
Initial Actions
• Reseat the Fuser.
• Cycle printer power.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■Fuser, PL5.1.1
■MCU Board, PL7.1.3
■“Map 2” on page 7-4
■“Fuser” on page 7-18
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1Reseat the Fuser and cycle system 
power.
Does the error persist?Go to Step 2. Complete.
2Check these connections 
■MCU Board P/J18 and P/J20.
■LV P S  P / J 2 0 1 .
Are the connectors secure?Go to Step 3. Secure the 
connectors.
3Check the Fuser harness.
1. Remove the Fuser.
2. Disconnect P/J18 and P/J20 from 
the MCU Board and P/J201 from 
the LVPS.
Is the harness damaged? Repair the 
harness.Go to Step 4.
4Replace the Fuser (page 4-38).
Does the error persist?Replace the 
MCU Board 
(page 4-43).Complete.