Xerox WorkCentre 3045 Service Manual

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-117Error Troubleshooting
XERO Life Over
The xerographics assembly is approaching end of life.
Applicable Error
• 191-310: XERO Life Over
Initial Actions
• Cycle printer power.
• Check life counter.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■MCU Board, PL7.1.3■“Xerographics” on page 7-15
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Turn the printer off and then on.
Does the error persist?Replace the 
MCU Board 
(page 4-43).Complete.
2Does the error persist? Contact your 
designated 
field support for 
assistance.Complete. 
						

							2-118 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Abnormal Noises
Electrical Noise
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Are there any other electrical 
appliances within 3 meters of the 
printer, such as generators, radio 
and appliances with motors?
Either turn off the other electrical 
appliances, or relocate the printer at 
least 6 meters from other 
appliances.
Does the electrical noise error still 
occur?Go to step 2. Complete.
2Is AC power supply outlet wired and 
grounded appropriately?Go to step 3. Relocate the 
printer.
3Reseat the Toner Cartridge.
Does the electrical noise error still 
occur?Go to step 4. Complete.
4Check system ground points.
Are the contacts clean and 
undamaged?Reseat the 
connectors on 
the HVPS.Clean or repair 
ground 
contacts. 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-119Error Troubleshooting
Power Supply Troubleshooting
AC Power Troubleshooting
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1When the printer is turned on, can 
you hear the motor?Go to “DC Power 
Tro uble sho oting” 
on page 2-120.Go to step 2.
2Connect the power cord to a 
different outlet.
Does the printer now work?Complete. Go to step 3.
3Check that the power cord is 
plugged in to both the printer and 
the outlet.
Does the printer now work?Complete. Go to step 4.
4Disconnect the power cord and wait 
1 minute. Reseat all of the 
connectors on the LVPS, and then 
turn the printer on.
Does the printer now work?Complete. Go to step 5. 
5Disconnect the power cord and wait 
1 minute. Reseat the AC Inlet 
Harness, and then turn the printer 
on.
Does the printer now work?Complete. Replace the 
LV P S  
(page 4-48). 
						

							2-120 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
DC Power Troubleshooting
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1When the printer is turned on, can 
you hear the motor?Go to step 2. Go to step 5.
2Is the Control Panel working? Go to step 4. Go to step 3.
3Reseat both ends of the Control 
Panel cable.
Does the error persist?Go to step 4. Complete.
4Reseat the connectors on the Image 
Processor Board.
Does the error persist?Complete. Replace the IP 
Board 
(page 4-45) 
and Control 
Panel 
(page 4-116).
5Reseat the connectors on the MCU 
Board.
Does the error persist?Replace the 
LV P S  
(page 4-48).Complete. 
						

							3
Chapter
Image Quality
In this chapter...
• Image Quality Overview
• Checklist Before Troubleshooting Print-Quality
•Print-Quality Troubleshooting
• Test Prints
• Image Specifications  
						

							3-2 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Image Quality Overview
Image-quality defects can be attributed to printer components, consumables, 
media, internal software, external software applications, and environmental 
conditions. To successfully troubleshoot print-quality problems, eliminate as many 
variables as possible. The first step is to generate prints using information pages 
embedded in the printer on laser paper from the approved media list. Refer to 
“Media and Tray Specifications” on page 1-29 for supported and specialty media 
that have been tested and approved for use in the Phaser 3010/3040/WorkCentre 
3045s. Use paper from a fresh ream that is acclimated to room temperature and 
humidity.
If the print-quality defect remains after printing on approved media from an 
unopened ream of paper, then investigate applications and environmental 
conditions. 
Determine the temperature and humidity under which the printer is operating. 
Compare this to the “Environmental Specifications” on page 1-24. Extreme 
temperature and humidity can adversely affect print quality.
When analyzing a print-quality defect, first determine if the defect is repeating or 
a random occurrence. Continuous defects in the process direction, such as voids 
and lines, are the most difficult to diagnose. Inspect the visible surfaces of all 
rollers for obvious defects.
Defects Associated with Specific Printer Components
Some print-quality problems are associated with specific assemblies. Refer to the 
specific print-quality troubleshooting procedure for detail information.
Fuser
•Vertical Blank Lines
• Horizontal Band, Voids, or Streaks
•Unfused Image
•Random Spots
•Streaks
Transfer Roller
• Light or Undertone Print
• Horizontal Band, Voids, or Streaks
•Vertical Blank Lines
• Horizontal Band, Voids, or Streaks
•Random Spots
•Streaks
•Skew 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-3Image Quality
Repeating Defects
Checklist Before Troubleshooting Print-Quality
Check Printer Condition
To n e r
Low toner can cause print-quality problems, such as fading, streaking, White lines, 
or dropouts. Print a small document from different software applications to 
replicate the problem and check the amount of toner available. If the toner is low, 
replace the cartridge.
Toner that is not genuine Xerox toner can also cause print-quality problems. If the 
toner is not Xerox toner, replace the Toner Cartridge and recheck the print-quality 
issue.
Cleaning
Paper, toner, and dust particles can accumulate inside the printer and cause print-
quality problems such as smearing or specks. Clean the inside of the printer to 
reduce these problems.
Developer AssemblesComponent
Roll Diameter 
(mm)
Interval (mm)
Transfer Roller Transfer Roller 14.40 45.24
Fuser Heat Roller 21.37 67.77
Xerographic Assy magnet roller 12.50 21.74
drum 30 94.25
BCR roll 9 28.27
BCR clean roll 8 25.13 
						

							3-4 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Symptom Checklist
Based on the observed defect, check the following items prior to performing 
troubleshooting. These actions may help resolve the problem without 
troubleshooting the printer.
Light Print
a. The toner may be too low. Check the 
amount of toner and change the Toner 
Cartridge if necessary.
b. Check the Toner Cartridge for proper 
installation.
c. Reset the print driver Image Settings 
(Brightness and Contrast) to the default 
settings.
d. Check that the correct media is being 
used.
Entire page is white.
a. Ensure the packaging material is 
removed from the Toner Cartridge.
b. Check the Toner Cartridge to make sure 
that it is installed correctly.
c. The toner may be low. Change the Toner 
Cartridge.
Black Output
Check the amount of toner remaining in the 
cartridge.
Light or Undertone Print
Blank Print 
Black Print  
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-5Image Quality
Toner Smears
a. If you are printing on an uneven print 
surface, change the Paper Type setting in 
the printer driver.
b. Verify that the paper is within the printer 
specifications.
c. Adjust the Fuser temperature.
Spots On Page and Printing Blurred
a. Check the Toner Cartridge to ensure 
correct installation.
b. Clean the inside of the printer.
Streaks On Page
Check the amount of toner remaining in the 
cartridge.
Smudges or Smears
Random Spots
Vertical Stripes 
						

							3-6 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Vertical Blank Lines
Clean the inside of the printer.
Ghosting
a. Verify that the correct print media is 
being used.
b. The print media surface may be uneven. 
Try changing the Paper Type setting in 
the printer driver. For example, change 
the plain paper to thick.
c. Adjust the transfer bias (see page 6-5).
d. Adjust the Fuser temperature (see 
page 6-5).
Background Contamination 
There is toner contamination on all or most of 
the page.
Te s t  t h e  To n e r  M o t o r .
Vertical Blank Lines
Residual Image/Ghosting
Background Contamination