Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-97Error Troubleshooting Waiting for Continue Key to be Pressed After Reloading Paper The printer is in manual duplex mode waiting for user interaction. Applicable Error • 075-921: Waiting for Continue key to be pressed after reloading paper. Initial Actions • Remove the paper from the Output Tray, put it back in to the paper tray, and press OK. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-98 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Reg On Early Jam Paper stuck in the Registration section, Main or Bypass Tray. Applicable Error • 077-100: Reg On Early Jam Initial Actions • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Registration Sensor, PL2.3.10 ■MCU Board, PL7.1.3 ■“Map 1” on page 7-3 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Te s t t h e Registration Sensor. Does the Registration Sensor function correctly?Go to Step 2. Replace the Registration Sensor (page 4-30). 2Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-99Error Troubleshooting Reg Off Jam The paper does not pass through the Registration Sensor within the specified time. Applicable Error • 077-104: Reg Off Jam Initial Actions • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Registration Sensor, PL2.3.10 ■Main Drive Motor, PL6.1.1 ■MCU Board, PL7.1.3 ■“Map 2” on page 7-4 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Te s t t h e Registration Sensor. Does the Registration Sensor function correctly?Go to Step 2. Replace the Registration Sensor (page 4-30). 2Test the Main Drive Motor. Does the motor function correctly?Go to Step 3. Replace the Main Drive Motor (page 4-41).. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-100 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Exit On Jam The paper does not reach the Exit Sensor within the specified time. Applicable Error • 077-106: Exit On Jam Initial Actions • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Registration Sensor, PL2.3.10 ■Main Drive Motor, PL6.1.1 ■MCU Board, PL7.1.3 ■“Map 2” on page 7-4 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Te s t t h e Registration Sensor. Does the Registration Sensor function correctly?Go to Step 2. Replace the Registration Sensor (page 4-30). 2Test the Main Drive Motor. Does the motor function correctly?Go to Step 3. Replace the Main Drive Motor (page 4-41).. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-101Error Troubleshooting Exit Off Early Jam The paper passed through the Exit Sensor earlier than the specified time, or did not pass through the Exit Sensor within the specified time. Wa rn i n g Allow the Fuser to cool before servicing the printer. Applicable Errors • 077-108: Exit Off Early Jam • 077-109: Exit Off Jam Initial Actions • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Fuser, PL5.1.1 ■MCU Board, PL7.1.3 ■“Map 2” on page 7-4 ■“Fuser” on page 7-18 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check P/J18 on the MCU Board. Is P/J18 connected securely.Go to Step 2. Secure P/J18. 2Replace the Fuser (page 4-38). Does the error persist?Replace the MCU Board (page 4-43).Complete.
2-102 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Rear Door Open A Rear Cover Open error was detected. Applicable Error • 077-304: Rear Cover Open Initial Actions • Open and close the Rear Door. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Rear Door, PL1.0.8 ■Interlock Switch, PL7.2.1 ■LVPS, PL7.2.11 ■MCU Board, PL7.1.3 ■“Map 2” on page 7-4 ■“LVPS” on page 7-13 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Visually inspect the Rear Door for actuator damage. Is the Rear Door damaged?Replace the Rear Door (page 4-8).Go Step 2. 2Test the Rear Door Interlock Switch. Does the switch function correctly?Go to Step 3. Replace the switch (page 4-44). 3Replace the LVPS (page 4-48). Does the error persist?Replace the MCU Board (page 4-43).Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-103Error Troubleshooting Exit Jam Paper remaining at the Exit section of the Printer was detected. Wa rn i n g Allow the Fuser to cool before servicing the printer. Applicable Error • 077-900: Exit Jam Initial Actions • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Fuser, PL5.1.1 ■MCU Board, PL7.1.3 ■“Map 2” on page 7-4 ■“Fuser” on page 7-18 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check P/J18 on the MCU Board. Is P/J18 connected securely.Go to Step 2. Secure P/J18. 2Replace the Fuser (page 4-38). Does the error persist?Replace the MCU Board (page 4-43).Complete.
2-104 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Remain Registration Jam Paper remaining at the registration section of the printer was detected. Applicable Error • 077-901: Remain Registration Jam Initial Actions • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Registration Sensor, PL2.3.10 ■MCU Board, PL7.1.3 ■“Map 1” on page 7-3 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Te s t t h e Registration Sensor. Does the Registration Sensor function correctly?Go to Step 2. Replace the Registration Sensor (page 4-30). 2Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-105Error Troubleshooting XERO Near Life The xerographics assembly is approaching end of life. Applicable Error • 091-402: XERO Near Life Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Xerographics” on page 7-15 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Turn the printer off and then on. Does the error persist?Replace the MCU Board (page 4-43).Complete. 2Does the error persist? Contact your designated field support for assistance.Complete.
2-106 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting ADC Sensor Error An ADC Sensor error is detected. Applicable Error • 092-651: ADC Sensor Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Xerographics” on page 15 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check connections between the MCU Board and xerographics assembly. Are the connnections secure?Go to Step 2. Secure the connections. 2Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.