Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-67Error Troubleshooting Wireless Error Applicable Error • 016-920: Wireless Error • 018-338: Wireless Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■WiFi Bracket Assy, PL1.1.31 ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat the WiFi Bracket connection. Does the error persist?Go to Step 2. Complete. 2Replace the WiFI Bracket Assy (page 4-66). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-68 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting USB Host Error The printer is attached to an unsupported USB device. Applicable Error • 016-930: USB Host Full • 016-931: USB Host Error Initial Actions • Connect the printer to a supported host. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-69Error Troubleshooting Collate Full The print job is too large. Applicable Errors • 016-981: Collate Full Initial Actions • Break the print job into 2 or more jobs. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-70 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Mail Size Limits Error, PCScan Time Out, Memory Full Applicable Errors • 016-985: Mail Size Limits Error • 017-970: PCScan Time Out • 017-988: Memory Full Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-71Error Troubleshooting Report File Open/Close Error Applicable Errors • 017-980: Report File Open/Close Error • 017-981: Report File Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-72 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Firmware Error 024-340 An MCU Board firmware error has occurred. Applicable Error • 024-340: Firmware Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Phaser 3010/3040 System Wiring” on page 7-12 ■“WorkCentre 3045 System Wiring” on page 7-20 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connections on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-73Error Troubleshooting Download Error MCU firmware download failure. Applicable Error • 024-360: Download Mode Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Phaser 3010/3040 System Wiring” on page 7-12 ■“WorkCentre 3045 System Wiring” on page 7-20 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connections on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-74 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting MCU Comm Error Communication has failed between the MCU and IP Boards. Applicable Error • 024-371: MCU Comm Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-75Error Troubleshooting Paper Size Mismatch The size of paper in the Main Paper Tray, or Bypass Tray, does not match the specified print size. Applicable Error • 024-958: Paper Size Match Initial Actions • Check that the correct paper is in the paper tray. Change the paper if necessary. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Registration Sensor, PL2.3.10 ■Regi Sensor Harness, PL2.3.22 ■MCU Board, PL7.1.3 ■“Map 1” on page 7-3 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check connectors P/J23 and P/J230 between the MCU Board and the Registration Sensor. Are the connections secure?Go to Step 2. Secure the connectors. 2Does the error persist? Go to Step 3. Complete. 3Disconnect P/J23 and P/J230. Check harness continuity. Is the harness damaged?Repair the harness.Go to Step 4. 4Disconnect the MCU Board P/J23. Is the voltage across ground and J23-1 +3.3 VDC?Replace the Registration Sensor (page 4-30).Replace the MCU Board (page 4-43).
2-76 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting No Suitable Paper The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of paper does not match the specified print size (or type). Applicable Error • 024-963: No Suitable Paper Initial Actions • Check that the correct paper is in the paper tray. Change, or load, the paper if necessary. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Registration Sensor, PL2.3.10 ■Regi Sensor Harness, PL2.3.22 ■MCU Board, PL7.1.3 ■“Map 1” on page 7-3 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check connectors P/J23 and P/J230 between the MCU Board and the Registration Sensor. Are the connections secure?Go to Step 2. Secure the connectors. 2Does the error persist? Go to Step 3. Complete. 3Disconnect P/J23 and P/J230. Check harness continuity. Is the harness damaged?Repair the harness.Go to Step 4. 4Replace the IP Board (page 4-45). Does the error persist?Go to Step 5. Complete. 5Disconnect the MCU Board P/J23. Is the voltage across ground and J23-1 +3.3 VDC?Replace the Registration Sensor (page 4-30).Replace the MCU Board (page 4-43).