Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-17Image Quality Residual Image or Ghosting There are faint, ghostly images appearing on the page. The images may be either from a previous page or from the page currently being printed. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Replace the Transfer Roller (page 4-10). Does the image print correctly?Complete. Go to Step 2. 2Replace the Fuser (page 4-38). Complete. Contact your designated field support for assistance. Residual Image/Ghosting
3-18 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Background Contamination Small spots are scattered randomly across the page. Initial Actions • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Replace the Transfer Roller. Does the image print correctly?Complete. Contact your designated field support for assistance. Background Contamination
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-19Image Quality Jagged Characters Characters have fuzzy edges. Initial Actions • Check the paper transfer path. • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■IP Board (3010/3040), PL7.2.8 ■IP Board (3045), PL7.3.3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Replace the IP Board. Does the error persist?Contact your designated field support for assistance. Complete. Fuzzy Text Chrysanthemum x morifolium nthemum xnthemum x nthemum xChrysanthemum x morifoliumnthemum xChrysanthemum x morifolium
3-20 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Horizontal Band, Voids, or Streaks There are areas of the image that are extremely light or are missing entirely. These missing areas form wide bands which cover a wide area horizontally, perpendicular to the paper feed direction. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Toner Cartridge, P4.1.5 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check the paper condition. Is the paper dry and approved for use?Go to Step 2. Replace with dry, approved paper. 2Compare defect spacing to the Repeating Defects table (page 3-3). Do any of the horizontal bands match?Replace the corresponding parts.Contact your designated field support for assistance. Horizontal Band, Void, or Streaks
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-21Image Quality Auger Mark Diagonal marks of non-uniform density in half tone areas appear on the image. Initial Actions • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Replace the Image Transfer Board. Does the image print correctly?Complete. Contact your designated field support for assistance. s3040-121
3-22 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Damaged Media Paper comes out from the printer wrinkled, folded, or worn-out. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Check the paper transfer path. • Ensure there is no debris on the transfer path. • If feeding through the manual feed slot, try feeding from Tray 1. Note The Main Tray is recommended for media feeding because paper fed from the Bypass Tray is prone to skew depending on how the sheet is fed. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Feed Roller, PL2.2.4 Left and Right Feed Roller Cam, PL2.2.2 and PL2.2.7 ■Registration Roller, PL2.3.1 ■Registration Pinch Roller, PL2.3.2 ■Fuser, PL5.1.1 ■Separator Pad, PL2.2.11 ■MCU Board, PL7.1.3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check the paper condition. Is the paper dry and approved for use?Go to Step 3. Replace with dry, approved paper, then go to Step 2. 2Check the media path for contamination or debris. Is there contamination or debris in the paper path?Clean the media path, and then go to Step 3.Go to Step 4. 3Does the image print correctly? Complete. Go to Step 4. s3040-179
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-23Image Quality 4Check the Registration Roller and the Registration Pinch Roller for rotation. Put the printer in diagnostic mode and test the Main Drive Motor (see “Using Service Diagnostics” on page 2-23). Do the Registration Roller and the Registration Pinch Roller rotate correctly? Complete. Go to Step 5. 5Replace the Main Drive Motor (page 4-41). Does the image print correctly?Complete. Go to Step 6. 6Replace the Fuser (page 4-38). Does the image print correctly?Complete. Go to Step 7. 7Replace the Separator Pad (page 4-23). Does the image print correctly?Complete. Go to Step 8. 8Replace the Feed Roller and the Left and Right Feed Roller Cams (page 4-17). Does the image print correctly?Complete. Go to Step 9. 9Replace the MCU Board (page 4-43). Does the image print correctly?Complete. Contact your designated field support for assistance. Troubleshooting Procedure Table (continued) Step Actions and Questions Yes No
3-24 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Image Not Centered The image is not centered on the page. Initial Actions • Verify that the paper guides are set correctly. • If feeding from the Bypass Tray, try feeding from Main Paper Tray. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Feed Drive Assembly, PL6.1.5 ■Registration Roller, PL2.3.1 ■Registration Pinch Roller, PL2.3.2 ■Separator Pad, PL2.2.11 ■MCU Board, PL7.1.3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check the Registration Roller and the Registration Pinch Roller for rotation. Put the printer in diagnostic mode and test the Main Drive Motor (see “Using Service Diagnostics” on page 2-23). Do the Registration Roller and the Registration Pinch Roller rotate?Complete. Go to Step 5. 2Replace the Main Drive Motor (page 4-41). Does the image print correctly?Complete. Go to Step 3. Image Not Centered
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-25Image Quality 3Inspect the Registration Roller and the Registration Pinch Roller for wear or damage. Is either part worn or damaged?Replace the Registration Roller (page 4-27) or Registration Pinch Roller (page 4-26).Go to Step 4. 4Replace the Separator Pad (page 4-23). Does the image print correctly?Complete. Go to Step 5. 5Replace the MCU Board (page 4-43). Does the image print correctly?Complete. Contact your designated field support for assistance. Troubleshooting Procedure Table (continued) Step Actions and Questions Yes No
3-26 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Skew The image is not parallel with both sides of the paper. Initial Actions • Verify that the paper guides are set correctly. • Check the media path. • Ensure there is no debris on the transfer path. • If feeding through the manual feed slot, try feeding from Tray 1. Note The Main Paper Tray is recommended for paper feeding because paper fed from the Bypass Tray is more prone to skew. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Feed Roller, PL2.2.4 Left and Right Feed Roller Cam, PL2.2.2 and PL2.2.7 ■Registration Roller, PL2.3.1 ■Registration Pinch Roller, PL2.3.2 ■Separator Roller, PL2.1.5 ■MCU Board, PL7.1.3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check Registration Roller and Registration Pinch Roller rotation. Put the printer in diagnostic mode andthe Main Drive Motor (see “Using Service Diagnostics” on page 2-23). Do the rollers rotate? Go to Step 6. Go to Step 2. 2Replace the Main Drive Motor (page 4-41). Does the image print correctly?Complete. Go to Step 3. Skew 2