Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-7Image Quality Auger Mark Diagonal marks of non-uniform density in halftone areas. a. The toner may be low. Change the Toner Cartridge. b . Te s t t h e To n e r M o t o r . Skewed Images a. Verify that the paper guides are set correctly. b. Verify that the correct print media is being used. Horizontal Streaks The toner may be low. Change the Toner Cartridge. s3040-121 Skew 2 Horizontal Stripes
3-8 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Print-Quality Troubleshooting Print-Quality Defect Definitions The following table lists the print-quality defect corrective procedure, their definition, and the page where each procedure is provided. DefectDescriptionGo to Light or Undertone PrintThe image density is too light in all colors. 3-9 Blank Print The entire image area is blank. 3-10 Black Print The entire image area is black. 3-11 Toner Smears Toner smears appear on the page. 3-12 Random Spots Spots of toner are randomly scattered on the page.3-13 Streaks Streaks appear on the page. 3-14 Pitched Color Dots Evenly spaced dots appear vertically in a line.3-15 Vertical Blank Lines There are faded or completely non-printed lines along the page.3-16 Ghosting There are faint, ghostly images appearing on the page.3-17 Background ContaminationThere is toner contamination on all or most of the page.3-18 Jagged Characters Characters have jagged or uneven edges. 3-19 Horizontal Band, Voids , o r Stre aksHorizontal density non-uniformity appears in halftone areas.3-20 Auger Mark Diagonal density no uniformity appears in halftone areas.3-21 Damaged Media The paper is wrinkled, folded, or worn-out. 3-22 Image Not Centered The image is not centered on the page. 3-24 Skew The image is not parallel with both sides of the paper.3-26 Unfused Image The toner is not completely fused. 3-28 Incorrect MagnificationThe image is distorted. 3-29 ADF Lines or Streaks Vertical lines or Streaks appear on copies. 3-30 Spots from ADF Spots appear on copies. 3-31
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-9Image Quality Light or Undertone Print The overall image density is too light in all colors. Initial Actions • Check that the media settings match the media in use. • Check that the media is dry and in good condition. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Toner Motor, PL4.1.2 ■HVPS, PL7.1.2 ■Scanner Assembly (3045NI) PL8.1.1 ■Scanner Assembly (3045B) PL8.2.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Print a Test Print. The error persists.Go to Step 5. Go to Step 2. 2Scan the Test print. The error persists.Go to Step 3. Complete. 3Reseat Scanner connections to the IP Board. The error persists.Replace the Scanner (page 4-109), go to Step 4.Complete. 4Does the image print correctly? Complete. Go to Step 5. 5Check the Toner Cartridge. The Toner Cartridge is installed correctly.Go to Step 5. Replace the To n e r Cartridge. 6Te s t t h e To n e r M o t o r . The Toner Motor rotates. Go to Step 7. Replace the Toner Motor (page 4-37). 7Replace the Transfer Roller (page 4-10). Does the error persist?Replace the HVPS (page 4-42).Complete. Light or Undertone Print
3-10 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Blank Print The entire image area is blank. Initial Actions • Check Toner Cartridge installation and condition. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■HVPS, PL7.1.2 ■IP Board (3010/3040), PL7.2.8 ■IP Board (3045), PL7.3.3 ■Scanner Assembly (3045NI) PL8.1.1 ■Scanner Assembly (3045B) PL8.2.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Print a Test Print. The error persists.Go to Step 5. Go to Step 2. 2Scan the Test print. The error persists.Go to Step 3. Complete. 3Reseat Scanner connections to the IP Board. The error persists.Replace the Scanner (page 4-109), go to Step 4.Complete. 4Does the image print correctly? Complete. Go to Step 5. 5Check the Toner Cartridge. The Toner Cartridge is installed correctly.Go to Step 6. Replace the To n e r Cartridge. 6Replace the Transfer Roller (page 4-10). The error persists.Replace the HVPS (page 4-42).Complete. Blank Print
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-11Image Quality Black Print Part of the image is black or the entire image is black. Initial Actions • Check the media path. • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■HVPS, PL7.1.2 ■IP Board (3010/3040), PL7.2.8 ■IP Board (3045), PL7.3.3 ■Scanner Assembly (3045NI) PL8.1.1 ■Scanner Assembly (3045B) PL8.2.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Print a Test Print. The error persists.Go to Step 5. Go to Step 2. 2Scan the Test print. The error persists.Go to Step 3. Complete. 3Reseat Scanner connections to the IP Board. The error persists.Replace the Scanner (page 4-109), go to Step 4.Complete. 4Does the image print correctly? Complete. Go to Step 5. 5Replace the Transfer Roller (page 4-10). The error persists.Replace the HVPS (page 4-42).Complete. Black Print
3-12 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality To n e r S m e a r s There are faded or completely non-printed lines along the page in the direction of the paper travel from the leading edge to the trailing edge. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Check that the media settings match the media in use. • Check that the media is dry and in good condition. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat P/J18 on the MCU Board, and P/J201 on the LVPS. Does the image print correctly?Complete. Go to Step 2. 2Replace the Fuser (page 4-38). Does the image print correctly?Complete. Replace the Transfer Roller. Smudges or Smears
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-13Image Quality Random Spots There are spots of toner randomly scattered across the page. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Ensure there is no debris on the media path. • Print several blank pages to clean the media path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check humidity. The humidity is within specification.Go to Step 2. Advise customer. 2Print several blank pages to clean media path components. The spots continue to appear.Go to Step 3. Complete. 3Examine prints for repeating patterns indicating a contaminated component. The spot pattern repeats.Go to page 3-15.Go to Step 4. 4Replace the Transfer Roller (page 4-10). The spots continue to appear.Replace the Fu se r (page 4-38).Complete. Random Spots
3-14 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Streaks Streaks appear on the output. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Check the paper transfer path. • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Clean the LED window and media path. Does the image print correctly?Complete. Go to Step 2. 2Check the paper being used. Is it approved paper?Go to Step 4. Load supported media, then go to Step 3. 3Does the image print correctly? Complete. Go to Step 4. 4Reseat and lock the Toner Cartridge. Does the image print correctly?Complete. Go to Step 5. 5Replace the Transfer Roller (page 4-10). Does the image print correctly?Complete. Replace the Fuser (page 4-38). Vertical Blank Lines
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-15Image Quality Repeating Spots or Voids There are recurring dots or voids on the page. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Check the paper transfer path. • Ensure there is no debris on the transfer path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Measure the pitch. Does the pitch match any shown in the Repeating Defects Table? See page 3-3.Replace the corresponding parts.Contact your designated field support for assistance. Repeating Defects
3-16 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Image Quality Vertical Blank Lines There are faded or completely non-printed lines along the page in the direction of the paper travel from the leading edge to the trailing edge. Wa rn i n g Allow the Fuser to cool before servicing the printer. Initial Actions • Ensure there is no debris on the media path. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Example Print ■Transfer Roller, PL1.1.11 ■Fuser, PL5.1.1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check media condition. Is the media dry and approved for use?Go to Step 3. Replace with dry, approved media, then go to Step 3. 2Does the image print correctly? Complete. Go to Step 3. 3Replace the Transfer Roller (page 4-10). Does the image print correctly?Complete. Go to Step 4. 4Replace the Fuser (page 4-38). Complete. Contact your designated field support for assistance. Vertical Blank Lines