Xerox WorkCentre 3045 Service Manual
Have a look at the manual Xerox WorkCentre 3045 Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 228 Xerox manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-57Error Troubleshooting IP ROM Check Error Checksum error occurred in the main program ROM. Applicable Error • 016-315 IP ROM Check Error‘ • 016-317 IP ROM Check Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Replace the MCU Board (page 4-43).Complete.
2-58 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Fa x M e m o r y A l l o c a t i o n E r ro r DRAM memory allocation error is detected. Applicable Error • 016-372: Fax Memory Allocation Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Replace the MCU Board (page 4-43).Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-59Error Troubleshooting Firmware Errors The firmware download to the printer failed. Applicable Error • 016-500: Erase Flash Error • 016-501: Write Flash Error • 016-502: Verify Flash Error • 116-315: RAM Error • 116-317: Controller Error • 116-324: Controller Error • 116-326: NVRAM Error • 116-343: ASIC Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Replace the MCU Board (page 4-43).Complete.
2-60 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Email Errors An email error is detected. Applicable Error • 016-503: SMTP Error • 016-504: POP Error • 016-506: SMTP Login Error • 016-507: SMTP Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Replace the MCU Board (page 4-43).Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-61Error Troubleshooting Memory Overflow The print job size exceeded memory. Applicable Error • 016-718: Memory Overflow Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check the memory. Print the System Settings page to determine available memory. Is the print job too large?Divide the print job to fit installed memory.Go to Step 2. 2Reseat all IP Board connections. Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-62 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Decode Error A decode error is detected. Applicable Error • 016-719: Decode Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-63Error Troubleshooting Download Errors The system firmware file is corrupt or communications to the printer failed. Applicable Error • 016-737: Download ID Error • 016-741: Download Range Error • 016-742: Download header Error • 016-743: Download Checksum Error • 016-744: Download Format Error • 016-745: Download Protect Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP and MCU Boards. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistanceComplete.
2-64 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting PDL/PJL Error There is something in the job that cannot be resolved by the driver. Applicable Error • 016-720: PDL Request • 016-749: PJL request Initial Actions • Cycle printer power. • Install the latest print driver. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check the print driver version. Is the driver current and correct?Go to Step 2. Install the latest print driver. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-65Error Troubleshooting Email Errors An email error is detected. Applicable Error • 016-720: PDL Error • 016-764: Connect Error • 016-766: SMTP Error • 016-767: Email Address Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-66 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting USB Memory Removal Error USB memory is removed while memory reading job is being executed. Applicable Error • 016-791: USB Memory Removal Error • 016-795: File Format Error • 016-797: File Read Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Front USB Board, PL1.1.29 ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat the Front USB Board connection. Does the error persist?Go to Step 2. Complete. 2Replace the Front USB Board (page 4-65). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.