Xerox WorkCentre 3045 Service Manual

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-27Image Quality
3Inspect the Registration Roller and 
the Registration Pinch Roller for wear 
or damage.
Is either part worn or damaged?Replace the 
Registration 
Roller 
(page 4-27), 
then go to 
Step 6.Go to Step 4.
4Does the image print correctly? Complete. Go to Step 5.
5Replace the Feed Roller (page 4-17).
Does the image print correctly?Complete. Go to Step 6.
6Replace the Separator Pad 
(page 4-74).
Does the image print correctly?Complete. Go to Step 7.
7Replace the MCU Board (page 4-43).
Does the image print correctly?Complete. Contact field 
support for 
assistance. Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No 
						

							3-28 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Unfused Image 
The image is not completely fused to the paper. The image easily rubs off.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Initial Actions
• Check the media path.
• Check the Fuser connection.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Fuser, PL5.1.1
■MCU Board, PL7.1.3
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Check the media being used.
Is the media dry and 
recommended?Go to Step 3. Replace with 
dry, approved 
media, then go 
to Step 2.
2Does the image print correctly? Complete. Go to Step 3.
3Check the Toner type.
Is non-Xerox Toner in use?Replace toner, 
then go to 
Step 4.Go to Step 5.
4Does the image print correctly? Complete. Go to Step 5.
5Replace the Fuser (page 4-38).
Does the error persist?Go to Step 6. Complete.
6Replace the MCU Board (page 4-43).
Does the error persist?Contact field 
support for 
assistance.Complete.
4510 051 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-29Image Quality
Incorrect Magnification
Incorrect magnification when copying with the ADF feeding.
Initial Actions
• Check the paper transfer path.
• Ensure there are no debris on the transfer path.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Scanner Assembly (3045NI) 
PL8.1.1
■Scanner Assembly (3045B) PL8.2.1
Troubleshooting Procedure
Step Actions and Questions Yes No
1Check media condition.
Is the paper dry, recommended, 
loaded in the correct position, and 
meet specifications?Go to Step 2. Replace the 
media or use 
the platen.
2Is the ADF closed against the 
document glass completely?Go to Step 3. Close the ADF.
3Perform Scanner Calibration 
procedure (“Scanner Adjustment” on 
page 6-7).
Does the error still occur?Replace the 
Scanner 
(page 4-109).Complete.
Magnification Incorrect  
						

							3-30 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
ADF Lines or Streaks
There are lines or streaks on copies from the ADF.
Initial Actions
• Check the document glass.
• Ensure there are no debris on the document glass.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Scanner Assembly (3045NI) 
PL8.1.1
■Scanner Assembly (3045B) PL8.2.1
Troubleshooting Procedure
Step Actions and Questions Yes No
1Check the output document.
Are there lines or streaks on the 
document?Replace the 
original 
document.Go to Step 2.
2Is there debris on the document 
glass?Clean the 
document glass 
using a lint-free 
cloth.Go to Step 3.
3Does the image quality improve? Complete. Go to Step 4.
4Are there scratches on the 
document glass?Replace the 
Scanner 
(page 4-109).Complete.
Smudges or Smears 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-31Image Quality
Spots from ADF
There are spots on copies from the ADF.
Initial Actions
• Check the document glass.
• Ensure there are no debris on the document glass.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Scanner Assembly (3045NI) 
PL8.1.1
■Scanner Assembly (3045B) PL8.2.1
Troubleshooting Procedure
Step Actions and Questions Yes No
1Check the original document. 
Are there spots on the original?Replace the 
original 
document.Go to Step 2.
2Check for debris on the document 
glass and the CVT window.
Is there any debris?Clean the 
document glass 
using a lint-free 
cloth.Go to Step 3.
3Does the image quality improve? Complete. Replace the 
Scanner 
(page 4-109).
Random Spots 
						

							3-32 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Te s t  P r i n t s
A variety of test prints are available for troubleshooting print quality defects and 
to confirm proper printer operation. Test Prints can isolate printing problems to the 
MCU or Image Processor Board by using on board image data to isolate the two 
boards. Test prints are also useful for stimulating asynchronous (dynamic) events 
related to the print process, or as a test for media path and media related 
problems. Some other key features of test prints:
• Is the only diagnostic utility to exercise the entire print cycle.
• They are isolated from the operating system, and are run from firmware.
• Isolates the Image Processor Board from the MCU Board.
• Captures static or dynamic events.
• Helps to isolate events that cause print artifacts or prevents printing.
Test prints are selected from the list of available test prints in the Te s t  P r i n t menu 
of diagnostics. 
Printing Test Prints From CE Diagnostics 
1. Start the CE Diagnostic software, and select the CE Diags tab.
2. Select Test Print.
3. Select the desired test print button.
Printing Test Prints From Service Diagnostics
1. Power off the printer.
2. Power on the printer while pressing the Down Arrow and Up Arrow buttons.
3. Release the fingers from the buttons when “CE Mode” and “Password” is 
displayed.
4. Press the Down Arrow button twice and press OK button.
The printer is now in Service Diagnostic mode.
5. Press the Down Arrow button until “Test Print” is displayed.
6. Press OK.
7. Use the Down Arrow and Up Arrow buttons to select the desired test print.
Paper Size
Sets the paper size in which the test print is printed. 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-33Image Quality
Te s t P a t A S I C [ I O T ]  Te s t  P r i n t
Prints theprint engine test pattern.
If the pattern does not print correctly, check the 
MCU Board. If the pattern prints OK, check the 
Image Processor Board.
Te s t P a t L P H [ I O T ]  Te s t  P r i n t
Prints the IP Board grid pattern. 
Compare the print with the sample. If the test print 
does not match the test print shown here, check the 
MCU Board. If the test print is OK, check that the 
printer is connected correctly.
s3040-176
s3040-177 
						

							3-34 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Image Specifications
The following table lists specifications for the printer.
Note
The printed image has 4.1 mm margins on all sides.
 
CharacteristicSpecification
Maximum Print Area 215.9 mm x 355.6 mm (8.5 inches x 14 inches)
Guaranteed Print Area 215.9 mm x 355.6 mm (8.5 inches x 14 inches)
Skew
Main Paper Tray (A4)
Main Paper Tray (LTR)
Bypass Tray (A4)
Bypass Tray (LTR)180 mm ± 1.4 mm
200 mm ± 1.5 mm
180 mm ± 2.0 mm
200 mm ± 2.2 mm
Perpendicularity 140 mm ± 1.0 mm
Parallelism
A4 280 mm ± 1.3 mm
LTR 260 mm ± 1.3 mm
Linearity (Main Paper Tray)
Horizontal
A4
LT R180 mm ± 0.5 mm
200 mm ± 0.5 mm
Ve r t ica l
A4
LT R280 mm ± 0.6 mm
260 mm ± 0.6 mm
Slant
A4
LT R254.5 mm ± 1.1 mm
282.8 mm ± 1.2 mm
Magnification Error
Horizontal 
A4
LT R180 mm ± 0.5 mm
200 mm ± 0.5 mm
Ve r t ica l  
A4
LT R280 mm ± 0.5 mm
260 mm ± 0.5 mm
Registration
Leading Edge≤ ± 2.0 mm
Side Edge≤ ± 2.5 mm 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-35Image Quality
Guaranteed Print Areas
• Maximum Print Area: 215.9 mm x 355.6 mm
Guaranteed and Maximum Area
4 mm
4 mm4 mm
4 mm
355.6 mm
(14 inch)
215.9 mm
(8.5 inch)351.6 mm
347.6 mm
210.9 mm Guaranteed Printing Area
207.9 mm 
						

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