Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-107Error Troubleshooting ENV Sensor Error An error occurred while reading the Humidity Sensor. Applicable Error • 092-661: Env Sensor Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■ Troubleshooting Procedure Table Step Actions and Questions Yes No 1Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-108 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting K CRU Life Over The indicated Toner Cartridge has reached end of life. Applicable Error • 093-426: Toner Cartridge near end of life • 093-933: K CRU Life Over Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Toner Cartridge, PL4.1.5 ■MCU Board, PL7.2.2 ■“Map 2” on page 4 ■“Toner Dispense” on page 17 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat the Toner Cartridge. Does the error persist?Go to Step 2. Complete. 2Check P/J21 on the MCU Board. Is the connector secure?Go to Step 4. Secure P/J21. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-109Error Troubleshooting K CRUM ID Error A Toner Cartridge CRUM read error was detected. Applicable Error • 093-926: K CRUM ID Error Initial Actions • Replace the Toner Cartridge. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Toner Cartridge, PL4.1.5 ■MCU Board, PL7.2.2 ■“Map 2” on page 4 ■“Toner Dispense” on page 17 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat the Toner Cartridge. Does the error persist?Go to Step 2. Complete. 2Check P/J21 on the MCU Board. Is the connector secure?Go to Step 4. Secure P/J21. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-110 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting K CRU Detached An unsupported Toner Cartridge is detected, or a No Toner Cartridge Installed state was detected. Applicable Error • 093-974: X CRU Detached Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Toner Cartridge, PL4.1.5 ■MCU Board, PL7.2.2 ■“Map 2” on page 4 ■“Toner Dispense” on page 17 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat the Toner Cartridge. Does the error persist?Go to Step 2. Complete. 2Check P/J21 on the MCU Board. Is the connector secure?Go to Step 4. Secure P/J21. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-111Error Troubleshooting System USB Port Error System USB port error is detected. Applicable Error • 116-210: System USB port error • 116-395: System USB port error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-112 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Checksum Error Fa ta l o n b o a r d e r r o r . Applicable Error • 116-314: MAC address Error • 116-323: Checksum Error (FAX) • 116-325: Checksum Error • 116-326: Checksum error (Scan) • 116-335: Checksum error (Network) Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-113Error Troubleshooting On Board Network Fatal Error Fatal on board network error. Applicable Error • 116-355: On Board Network Fatal Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-114 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting System Restart An internal IP Board error occurred. Applicable Errors Initial Actions • Cycle printer power. • If the problem persists, use the following procedure.117-331: System Restart 117-344: System Restart 117-332: System Restart 117-346: System Restart 117-333: System Restart 117-348: System Restart 117-334: System Restart 117-349: System Restart 117-340: System Restart 117-350: System Restart 117-342: System Restart 117-351: System Restart 117-343: System Restart 117-366: System Restart Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■“IP Board” on page 7-19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check the connectors on the IP Board. Are the connections secure?Go to Step 2. Securely reconnect the connectors, then go to Step 2. 2Does the error persist? Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-115Error Troubleshooting ASIC Failure ASIC Failure. Applicable Error • 124-333: ASIC Failure Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-116 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Fa x B o a rd M o d e m E r ro r A Fax Board error is detected. Applicable Error • 134-211 Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■Fax Board, PL7.3.4 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the Fax Board (page 4-105). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.