Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-87Error Troubleshooting Fa x J o b Fa i l u re The FAX memory is full. Applicable Error • 033-787: Fax Job Failure Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■Fax Board, PL7.3.4 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the Fax Board (page 4-105). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-88 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Fa x B u s y The number FAX called is busy. Applicable Error • 034-700: Fax Busy • 034-701: No Dial tone. Initial Actions • Check Fax connections. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■Fax Board, PL7.3.4 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the Fax Board (page 4-105). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-89Error Troubleshooting Communication Error Applicable Error • 034-702: Communication Error (No answer error is detected) • 034-703: Communication Error (Can’t make directory) • 034-704: Communication Error (FTP delete command error is detected) • 034-705: Communication Error (TX communication error is detected) • 034-707: Communication Error (FTP RMD command error is detected) • 034-708: Communication Error (Data can not be written onto FTP) • 034-709: Communication Error (FTP storage full) • 034- 710: Communication Error (FTP type command error is detected) • 034-711: Communication Error (FTP APPEND command error is detected) Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■Fax Board, PL7.3.4 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the Fax Board (page 4-105). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-90 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Fa x Tra n s m i t E r r o r Applicable Error • 034-712: Communication Error (TX communication error is detected) • 034-713: Communication Error (TX communication error is detected) • 034-714: Communication Error (TX communication error is detected) • 034-715: Communication Error (TX communication error is detected) • 034-716: Communication Error (Image processing too late) • 034-717: Communication Error (TX communication error is detected) • 034-718: Communication Error (TX communication error is detected) • 034-719: Communication Error (TX communication error is detected) • 034-720: Communication Error (TX communication error is detected) • 034-721: Communication Error (TX communication error is detected) • 034-722: Communication Error (TX communication error is detected) • 034-723: Communication Error (TX communication error is detected) • 034-724: Communication Error (TX communication error is detected) • 034-725: Communication Error (TX communication error is detected) • 034-726: Communication Error (TX communication error is detected) • 034-727: Communication Error (TX communication error is detected) Initial Actions • Lower transmit speed. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■Fax Board, PL7.3.4 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the Fax Board (page 4-105). Does the error persist?Go to Step 3. Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-91Error Troubleshooting RX Communication Errors Applicable Error • 034-750 to 034-768: Communication Error (RX communication error is detected) Initial Actions • Cycle printer power. • If the problem persists, use the following procedure.3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■Fax Board, PL7.3.4 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the fax Board, IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the Fax Board (page 4-105). Does the error persist?Go to Step 3. Complete. 3Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete. Troubleshooting Procedure Table Step Actions and Questions Yes No
2-92 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting NVRAM Error Applicable Error • 041-340: NVRAM Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■MCU Board, PL7.1.3■“Phaser 3010/3040 System Wiring” on page 7-12 ■“WorkCentre 3045 System Wiring” on page 7-20 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-93Error Troubleshooting LPH Failure The LED printhead in the xerographics assembly has failed. Applicable Error • 061-370: LPH Failure Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Cable FFC, PL3.2.9 ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■Harness Assy MC LP, PL7.1.10 ■MCU Board, PL7.1.3 ■“Map 1” on page 7-3 ■“Xerographics” on page 7-15 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Check connections between the IP Board and xerographics assembly. Are the connectors secure?Go to Step 2. Secure the connectors. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 4. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-94 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Carriage Motor Error An error was detected in the Scanner carriage motor. Applicable Error • 062-321: Carriage Motor Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Scanner Assy, PL8.2.1 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“Scanner” on page 7-28 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat the Scanner connectors on the IP Board and cycle system power. Does the error persist?Replace the Scanner (page 4-109).Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-95Error Troubleshooting Copy Limit Unable to continue due to copy limitation. Applicable Error • 062-790: Copy Limit Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Scanner Assy, PL8.2.1 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“Scanner” on page 7-28 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Cycle system power. Does the error persist?Go to Step 2. Complete. 2Reseat the Scanner connectors on the IP Board and cycle system power. Does the error persist?Replace the Scanner (page 4-109).Complete.
2-96 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Misfeed Jam Paper jam was detected at the Main or Bypass Tray. Applicable Error • 075-100: Misfeed Jam Initial Actions • Check the media path for obstructions or debris. • Check condition of the Feed Roller and Separator Pad. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■Feed Solenoid, PL2.3.21 ■Registration Sensor, PL2.3.10 ■Main Drive Motor, PL6.1.1 ■MCU Board, PL7.1.3 ■“Map 2” on page 7-4 ■“Drive” on page 7-14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Te s t t h e Registration Sensor. Does the Registration Sensor function correctly?Go to Step 2. Replace the Registration Sensor (page 4-30). 2Test the Main Drive Motor. Does the motor function correctly?Go to Step 3. Replace the Main Drive Motor (page 4-41).. 3Test the Feed Solenoid. Does the Feed Solenoid function correctly?Go to Step 4. Replace the Fe e d S o l e n o id (page 4-32). 4Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.