Toshiba Perception 1 2 User Manual

							Tone Dialing 
BENEFITS The ability of PERCEPTION to receive and transmit DTMF-tone signals 
(Tone Dialing) provides immediate access to DTMF central offices, as well 
as to banking and messaging services which require the input of DTMF 
security codes. Furthermore, the system’s ability to translate tone signals 
into dial-pulse signals enhances PERCEPTION’s operational flexibility, 
since the system can freely interact with both DTMF and dial-pulse trunks 
as well as with either the 500-series, or the 2500-series standard 
telephones. 
1-73  
						

							lone Diding-to-Did R&e Convetsion 
DESCRIPTION 
OPERATION 
PROGRAMMING Tone Dialing-to-Dial Pulse Conversion capability allows PERCEPTION to 
automatically convert DTMF or dial-pulse signals from a standard 
telephone into the type of signals required by a particular trunk. Converted 
dial-pulse signals may consist of either 10 or 20 pulses per second. The 
conversion of electronic/digital telephone push-button dialing signals into 
the required signaling form (either DTMF or dial-pulse) is also performed 
automatically by the system. 
1. The conversion of standard telephone DTMF signals, into 
PERCEPTION signaling messages, is automatically enabled 
whenever a telephone goes off-hook, and is accomplished through 
the incorporation of a tone receiver (DRCU/FRCU/NRCU PCB). 
2. Whenever an outgoing trunk call is placed, PERCEPTION will access 
the appropriate trunk, and then generate and outpulse either dial- 
pulse or DTMF signals, as required by the trunk. 
The Dial Pulse and Push-button Time-out periods, which specify the 
allowable length of time for digit dialing, are respectively programmed in 
the DPT and PBT entries of the DSYS Data Block. The signaling type 
which is required by each particular trunk, is initially programmed in the 
SIG entry of the DTRK Data Block. 
NOTES: 
1. While dialing from a DTMF telephone, the transmit connection from 
the station to the connecting trunk is disabled, and the station is 
connected to a DTMF receiver. During this time period, the caller will 
receive a listen-only connection. Once dialing is completed, and once 
the Push-button Time-out (PBT) period has elapsed, a a-way 
connection will be established. At this point, any further dialing (for 
security-code entrance, etc.) will directly be transmitted over the 
voice path. The Push-button Time-out period is specified in the PBT 
entry of the DSYS Data Block. 
2. While dialing from either a rotary or an electronic/digital telephone, a 
caller will receive a listen-only connection. Calls will automatically 
receive a 2-way connection once dialing has been completed, and 
after the DPT time-out period has elapsed. Any additional digits 
which are dialed from either of these telephone types will be ignored 
by the system. 
3. The Dial Pulse and Push-button Time-out periods are programmed to 
determine the length of time allowed for digit dialing. The Dial Pulse 
Time-out (DPT) period applies to dial-pulse and electronic/digital 
telephones, while the Push-button Time-out (PBT) applies to DTMF 
telephones. 
4. If the registered DPT time-out value elapses before either a station 
number, trunk number, or Least Cost Routing access code is dialed, 
then a rotary or electronic/digital telephone will receive overflow tone. 
Comparably, if a digit is not dialed within the PBT-timing allotment, 
then a standard DTMF telephone will be disconnected from its 
respective DTMF receiver. 
l-74  
						

							lone Dialing-to-Dial Conversion 
RELATED FEATURES 
BENEFITS 1. Least Cost Routing (System). 
2. Line Lockout (System). 
3. Rotary Dial Compatibility (System). 
4. Tone Dialing (System). 
5. Variable Time-out (System). 
6. Push-button Dialing (Attendant and Electronic Telephone). 
Tone Dialing-to-Dial Pulse Conversion capability eliminates the need to 
program specific signaling types to stations. Conversion capability also 
enables free access to all trunks, and decreases the possibility of tied-up 
lines. 
1-75  
						

							Traffic Measurement 
DESCRlPTiON PERCEPTION automatically measures and records various traffic patterns 
in the system. Traffic data is stored in the system’s memory, and can be 
printed out either automatically (at 30- or 60-minute intervals), or manually 
(upon request). 
OPERATION 1. A TTY, which may be located either on- or off-premises, is used both 
for initiating the metering process and for printing the resulting data. 
2 The specific traffic parameters which can be measured are listed 
below. Metering may apply to any or all of these parameters, and may 
also be designated to apply only to specific trunk groups. 
TRAFFIC MEASUREMENT PARAMETERS 
ITEM 
System 
DTMF RCVR delay (3 seconds) 
Attendant 
Time in Service 
Work Time 
Incoming Trunk Calls 
Time Servicing Incoming Calls 
Dial-O Calls 
All Loops Busy 
Average Time to Answer 
Overflow TYPE 
PEG count 
ccs 
ccs 
PEG count 
ccs 
PEG count 
PEG count 
SEC 
PEG count 
Trunks 
Incoming Usage 
Incoming Calls 
Outgoing Usage 
Outgoing Calls 
All Trunks Busy ccs 
PEG count 
ccs 
PEG count 
PEG count 
CCS = Hundred Call Seconds, which are measured with this formula: 
CCS/36 X study period in minutes. One hour of telephone traffic is equal 
to 36 CCS (60 X 60 = 3600 minutes divided by 100 = 36). For trunk 
groups, the maximum CCS per group is the number of trunks in the group 
X 36. Maximum CCS per trunk is 36. Incoming and outgoing usage can 
never be more than the maximum number of CCS per group. Time in 
minutes = CCS/max. CCS X study period/# of trunks in group. 
PROGRAMMING T ff’ M ra IC easurement is controlled through entries in the DTRF Data Block. 
NOTES: 
1. Setting the real-time clock can be done either directly from an 
attendant console, or through the use of a Teletype (TTY) via the 
Traffic Measurement program. 
1-76  
						

							Traffic Measurement 
2. Traffic data is collected in a set of registers which accumulate data 
during each prescribed hour or half-hour reporting interval. The 
accumulated data is then automatically transferred to a set of holding 
registers, so that it may be printed. After off-loading to the holding 
registers, the accumulating registers will reset to zero and will then 
begin to collect data for the next report. Each of these registers 
actually represents a specific location within the system’s memory 
3. A Traffic Measurement printout cannot be performed if a utility 
program is currently being utilized. In this case, at the time when the 
printout would normally occur, the Teletype will generate a request to 
abort the utility program. Once the utility program is aborted, the 
traffic measurement report will print. 
RELATED FEATURES None. 
BENEFITS Traffic Measurement generates information regarding trunk and attendant 
usage, which is helpful in determining whether or not a system’s current 
configuration fulfills a customer’s particular needs. It is important to the 
end-user for assessing the efficiency of the system configuration, and 
determining any changes that should be made to the trunking or attendant 
console arrangements. 
1-77  
						

							TInk llkan&r Red/ (7imer & Temkation Destihation) 
‘ 
_‘i 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Each trunk in the system can be programmed to have a unique, final, 
transfer-recall destination, which can be any system station, the attendant 
console, or universal night answer. If a transferred trunk call is not 
answered and recalls to the station that transferred it, and the call is then 
not answered at that station (after a predetermined amount of 
time-designated by Trunk Transfer Recall Timer), it will recall to the final 
destination assigned to that trunk. 
NOTE: This feature is only available in Versions 0.02 software and 
above. 
Automatic. 
The Trunk Transfer Recall Destination is programmed in the DTRK Data 
Block for each trunk. 
The Trunk Transfer Recall Destination Timer is programmed in the DSD2 
Data Block. It is a system-wide timer for all trunks programmed with a 
destination. 
1. Direct-in Lines (System). 
2. Attendant-Position Electronic/Digital Telephones (DSSDDSS). 
Transfer Recall Destination enables the customer to configure a final 
answer position for each incoming trunk, ensuring that important calls 
always reach someone who can handle them. This capability is especially 
valuable in distributed-call-processing applications, in which Direct-in 
Lines are terminated on Attendant-Position Electronic/Digital Telephones 
or other system’s stations. 
l-78  
						

							Uniform Disfribufion Wiring 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Uniform Distribution Wiring refers to the ability to prewire a PERCEPTION 
installation site with either 2- or 3-pair cable, regardless of the future 
configuration of the system. This is enabled both through the system’s 
employment of electronic/digital telephones with 2-pair wiring, and through 
the system’s non-utilization of conventional button equipment. 
None. 
None. 
NOTE: If a future system configuration is to utilize voice/data transmission 
capabilities, then 3-pair cable should be used. 
None. 
By using the industry standard system and station wiring plan, 
PERCEPTION eliminates the end-user expense of installing custom 
house wiring. 
1-79  
						

							Universal Night Answer 
DESCRlPTlON When the system is in night operation, incoming calls can be programmed 
to go to either a night-answer station, or to a Universal Night Answer 
device, such as a bell or loud ringer. Any station user can pick up a UNA 
call by pressing a m button on the telephone, or by dialing an access 
code. In 
Version A software, one UNA zone can be programmed per 
system. In 
Version D software, up to two UNA zones can be programmed 
per system (tenant Systems only). 
OPERAT’ON 
o nswer an Incoming Call When the Night Bell Is Heard: 
Tl PObtain dial tone. 
2. Press the m button, or dial the access code (10) . 
n You will be connected to the incoming call. 
3. Speak to the caller. 
4. Use Call Transfer to connect the call with the desired station. 
PROGRAMMING V ersion A software: Programming for UNA is done on an individual-trunk 
basis. In the DTRK Program, at the NIT and DAY prompts, if you wish the 
trunk to ring UNA, enter NONE. 
Version D software: Programming for UNA is done the same as in 
Version A software, with one additional program. If Y was entered to TEN 
in the DSYS Program, two additional prompts will appear in this program: 
UNAO and UNAl. This is where each UNA zone is assigned to either 
tenant 0 (TENO) or tenant 1 (TENI). 
NOTE: Night assignments of trunks can be reassigned via the Attendant 
Console. 
RELATED FEATURES 1. Consoleless Operation (System Features). 
2. Night Service (System Features). 
3. Night Service Control (Attendant Console Features). 
BENEFITS U niversal Night Answer ensures that incoming calls are answered, even if 
the primary answering position is not attended. It enables customers to 
reduce the number of personnel required to handle calls during periods of 
low staffing, or in applications in which employees are distributed 
throughout a facility without permanent stations (such as warehouses, car 
dealerships, etc.). 
I-80  
						

							Universal Port Architecture 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS PERCEPTION e&ex provide great flexibility in station and trunk 
configuration. This is inherent in a universal-port system, although there 
are a certain number of dedicated slots (for either trunks, stations, and 
attendant consoles), the remaining slots can be used for trunk, station, or 
data PCBs. 
Automatic. 
1. Station ports are programmed in either the DEKT or DSTT Data 
Block. 
2. Trunk ports are programmed in the DTRK Data Block. 
3. Data ports are programmed in the DDIU and DMDU Data Block. 
NOTES: 
1. PERCEPTION II is a dedicated port system. In Version A software 
levels, the number of analog/data stations is 720 and the number of 
trunks is 32. With Versions D.01 - D.OlD software and the 
expansion cabinet, the number of stations increases to 240 and the 
number of trunks grows to 64. 
2. PERCEPTlONe, which runs on Version D software, is a universal- 
port system. The line/trunk capacity in the basic cabinet is 96 stations 
and 0 trunk to a square system of 32 each. With an expansion 
cabinet installed, these numbers increase to 192 stations and 0 trunk 
to 64 by 64. 
3. PERCEPTION,,, which also runs on Version D software, is also a 
universal-port system. The line/trunk capacity in the basic cabinet is 
128 stations and 32 trunks, or 0 station and 96 trunks. With the first 
expansion cabinet installed, these numbers increase to 192 stations 
and 48 trunks to 64 stations by 112 trunks. With the second 
expansion cabinet installed, these numbers increase again to 255 
stations and 64 trunks to 128 stations by 128 trunks. 
None. 
PERCEPTION’s Universal Port Architecture enables it to meet the unique 
trunk and station requirements of a wide range of end-users. It also makes 
it much easier and much less expensive for users to expand existing 
systems, since most available PCB slots in each cabinet will accept either 
trunk, station, data, or DSS Console PCBs. 
1-81  
						

							Variable Time-ouf 
DESCRIPTION The various time-out intervals which are used in conjunction with certain 
features may be individually altered from their default, standard time-out 
values. The time-out periods which allow such alterations are as follows: 
1. Timed Reminders (Camp-on/RNA): 
a. Camp-on or Call Waiting (COT)-This timer indicates the period 
of time that elapses between the time that a call is placed in the 
Camp-on/Call Waiting mode, and the time when that call rings 
back. 
b. Ring-No Answer (RNA)-The RNA time-out setting indicates the 
length of time that a call will ring at a station before it will return 
for rerouting, message service, etc. 
2. Attendant Overflow (AOF)-This setting indicates the length of time 
that a call will ring at an attendant console (which has been placed in 
Overflow mode) before it is routed to the assigned Overflow station. 
3. Call Forward-No Answer (CFD)-The CFD setting determines the 
length of time that a telephone will ring, before it will forward to a Call 
Forward-No Answer or Call Forward-Busy/No Answer forwarding 
destination. 
4. Hold/Electronic/Digital Telephone Park (HLD)-The Hold/ 
Electronic/Digital Telephone Park reminder timer is set to determine 
the length of time that a call will remain either on hold (on standard 
telephones), or in a Park mode (on electronic/digital telephones), 
before that call will ring back to the station at which it is waiting. This 
time-out setting also has the option of being turned off completely, 
rather than being assigned a timing value. 
5. Dial Pulse Timer (DPT)-The DPT timer applies to rotary and 
electronic/digital telephones, and indicates the allowable time 
between dialed digits. The attendant must also wait for this timer to 
expire after the last digit of a telephone number is dialed, before 
putting the call on hold, or dialing additional digits. 
6. Push-button Timer (PBT)-The PBT timer also indicates the 
allowable time between dialed digits, but applies to ste.ndard push- 
button telephones which are connected to a DTMF receiver. 
Specifically, the PBT time allocation denotes the length of time that a 
DTMF circuit will be held on line in order to receive digits. 
7. Line Lockout (LLO)-This time-out determines the allowable time 
between the time that a telephone is taken off-hook, and the time that 
dialing is started. It also designates the overall time period which is 
allowed for digit dialing. 
8. Automatic Callback Reserve Time (ACB)-This timer indicates the 
length of time that a system will hold a now-idle call which has been 
registered for Automatic Callback at another station. Once the 
registered station becomes idle, the system will automatically recall 
the registering station. The duration of time, in which the system will 
1-82