Toshiba Perception 1 2 User Manual

							4. Dial the direct trunk access 
code and the desired 
telephone number. 
To Record a Veriilable Account 
Code During a Call (Incoming or 
Outgolng) Wlth am Button: 
1. Ask your party to wait. 
2. Press them button. 
3. Dial the I- - IP-digit account 
code. 
4. Resume the conversation. 
To Record a Verlflable Account 
Code During a Call (Incoming or 
Outgolng) Wlthout am 
Button: 
1. Ask your party to wait, then 
press the B button. 
2. Dial the access code fl B 
-. 
3. Dial the I- - 12digit account 
code. 
4. Resume your conversation. 
To Record a Verlflable Account 
Code After a Call Is Completed: 
1. Press the m button or dial 
the access code fl D -. 
28 
The trunk call is made. 
2. Dial the I- - 12-digit account 
code. 
3. Hang up. The system sets the account code, the SMDR is printed out, and the line 
locks out. 
At any time during conversation . . . 
You will hear recall dial tone. The connection will be placed on hold, the 
DN LED indicates the On-hold status, and the CRG LED will light. 
The system will store the account code to output to SMDR, and the call 
will automatically be reconnected. 
At any time before disconnect . . 
You will hear recall dial tone. 
Your connection will be placed on hold, and you will hear recall dial tone. 
The system will store the account code to output to SMDR. 
This procedure applies when a station user forgets to input an account 
code either before, or during a call. The account code can still be entered 
after the call is completed, provided it is done prior to disconnecting the 
trunk. 
After the call is completed and prior lo the station user hanglng up, the 
system automatically sets the ACT timer. Before the ACT timer expires 
You will hear recall dial tone. To Record a Voluntary Account 
Number Before Dlallng a Call: 
1. Lift the handset. 
2. Press the m button or dial 
the access code am . 
3. Dial the account number of the 
dialpad (1 - 12 digits). 
4. Dial the telephone number in 
the usual manner. 
To Record a Voluntary Account 
Number During a Call (Incoming 
or Outgolng) Without am 
Button: 
1. Ask your party to wait. 
2. Press the m button. 
3. Dial the access code @B 
4. Dial the account number 
(1 - 12 digits). 
5. Press the appropriate m 
button. 
6. Resume your conversation. 
ACCOUNT NUMBER RECORDING 
Your system may automatically record the details of the calls you make 
to, or receive from outside the system. If desired, these calls may be 
assigned account numbers for billing purposes ( digits). 
You will hear dial tone. 
When the number is completed, you will receive recall dial tone. 
At any time before disconnect . . . 
Your connection will be placed on hold, and you will hear recall dial tone. 
You will hear recall dial tone. 
When the number is completed, you will hear recall dial tone again. 
You will be reconnected to your parry. 
29  
						

							To Record a Voluntary Account 
Number During a Call (Incomlng 
or Outgoing) Wlth am 
Button: 
1. Ask your party to wait. 
2. Press lhe m button. 
3. Dial the account number When the number Is completed, the call will automatically be 
(1 - 12 digits). reconnected. 
4. Resume your conversation. 
To Set Automatic Wake-up/ 
Timed Reminder: 
1. Lift the handset. 
2. Dial the access code aim 
3. Dial the 4-digit time (via the 
dialpad) in the following 
format: 
HHMM 
To Cancel Automatic Wake- 
up/Timed Reminder: 
1. Lift the handset. 
2. Dial the access code fl B m 3. Dial the 4-digit time 0000. 
At any time before disconnect . 
The connection will be placed on hold, the DN LED indicates the On-hold 
status, and the CRG LED will light. 
AUTOMATIC WAKE-UP/TIMED REMINDER 
Automatic Wake-upmmed Reminder allows the station user to set an 
alarm that will rfng the station at a prearranged time. After answering a 
wake-up call, the station will receive either a digitized voice-message, 
music, or silence. If the call is not answered within six rings, or if the 
station is busy, a second (and, if necessary, a third) attempt will be made 
at &minute lntetvals. 
You will hear dial tone. 
You will hear recall dial tone. 
For example: For 9:30 AM. enter 0930. 
You will hear dial tone, and the time will be stored. 
You will hear dial tone. 
You will hear recall dial tone. To Overrlde a Busy Condltlon: 
1. Press the Override m 
button. 
2. A 3-way conference will now 
exist (any one of the parties 
can leave the conference and 
the other two will remain 
connected). You will hear dial tone, and the callback time will be canceled. 
EXECUTIVE OVERRIDE 
Executive Override allows you to enter an established conversation. The 
original connection will receive a warning tone before you actually join 
the established connection. 
The OVR LED will flash, and a warning tone w/II be given to the existlng 
connection. 
NOTE: During the override condition, a short tone wilt be heard every 15 
seconds by all parties. 
MAID-IN ROOM STATUS 
(LodglnglHealth Care Only) 
By using the guest room telephone, a maid can indicate to the attendant 
console that a maid is in a particular room. The attendant can then 
change the room’s status. 
To Set Maid-In-Room Status: 
1. Lift the handset. 
2. Dial the access code @I m 
-* You will hear dial tone. 
You will hear recall dial tone. 
3. Dial the access code fl a 0, You will hear recall dial tone, and Maid-in-Room Status will now be set. 
-. 
To Cancel Maid-In-Room Status: 
1. Lift the handset. You will hear dial tone. 
30 31  
						

							2. Dial the access code fl! m You will hear recall dial tone. 
3. Dial the access code a I& You will hear recall dial tone, and Maid-in-Room Status will now be 
canceled. 
To Cancel Mald-In-Room Status 
and Set Clean Room Status: 
1. Lift the handset. 
2. Dial the access code a 1 B You will hear dial tone. 
You will hear recall dial tone. 
3. Dial the access code fl! B 
To Slgnal the Station: 
1. Press them button. 
To Release Privacy: 
1. Press the m button. 
2. The second station user 
should now ress the 
b  appropriate s button. 
3. Repeat the sequence to add 
other stations. 
32 You will hear recall dial tone, Maid-in-Room Status will now be canceled, 
and Clean Room Status will be set. 
MANUAL SIGNALING 
This feature allows you to signal a specific station. 
The SIG LED will flash once, and a single tone will be heard via the 
speaker of the called telephone. 
PRIVACY RELEASE 
By operating the Privacy Release m button, you can allow another 
station user who shares your DN appearance to join an established 
conversation. A maximum of five parties (station or trunk), including your 
own station. can be included in the conversation. 
The LED of the DN which has Privacy established will flash. 
The DN LED will change to the In-use status rate at both stations, and 
the conference will now begin. To Make a Call on a Prlvate Line 
(for Private Lines Wlthout 
Outgolng Call Restrlctlon : 
lkm  1. Press the Private Line - 
button. 
2. Proceed to dial. 
To Receive a Call on a Private 
Line: 
1. The line will ring your 
telephone. 
2. Press the m button. 
To Make an Outslde Call Wlth 
Speakerphone (On-hook 
Dlallng): 
1. Leave the handset on-hook. 
2. Press your m button or am 
button (if available). 
3. Dial the desired telephone 
number. NOTES: 
1. Anytime you release privacy you can reengage it immediate/y by 
pressing the 
q button. 
2. Any station that is a party involved in the conversation can release 
the privacy 
PRIVATE LINE 
A Private Line allows incoming calls to bypass the attendant and arrive 
directly at your telephone. Unless a Private Line is assigned an Outgoing 
Call Restriction, outgoing calls can also be made. 
The PVL LED will light, and you will hear outside dial tone. 
The PVL LED will flash. 
You will be connected to the call. 
NOTE: Overflow tone will be given to a station attempting to make an 
oufgoing cafl on a PVL from which it is restricted (transfers are operable). 
SPEAKERPHONE (Optional) 
The DN or PVL LED will indicate the In-use status, and you will hear dial 
tone. 
33  
						

							4. Speak at a normal voice level 
in the direction of the 
telephone. 
5. Press them button when 
the call is completed. Your call will be terminated. 
To Receive an tncomlng Call (on 
Speakerphone): To Use Travellng Class of 
Service: 
Leave the handset on-hook. You will hear a ringing tone. TOLL RESTRICTION/CLASS OF SERVICE OVERRIDE 
The Toll Restriction Override feature allows a station user to override the 
assigned TOL and COS, and assign class 0 of TOL and COS for the 
duration of the toll call to be made. Once the toll call is completed, the 
station user’s assigned TOL and COS will take precedence again. 
Press the button 
corresponding to the DN or 
private line with the flashing 
LED. 
Speak at a normal voice level 
in the direction of the 
telephone. 
Press them button when 
the call is completed. The DN or PVL LED will indicate the In-use status. Lift the handset. 
Dial the access code flp B 
-. You will hear dial tone. 
You will hear dial tone. 
Dial the DTA or LCR code and 
Your call will be connected. 
the desired telephone number. 
The call will be terminated. 
MICROPHONE CONTROL: 
The m button cuts off the speakerphone’s microphone for private 
conversations for as long as the button is pressed. When the button is 
released, the microphone once again becomes active. The MIC LED 
indicates the status of the microphone: 
LED 
ON 
OFF MICROPHONE 
ON 
OFF 
NOTES: 
1. To change from speakerphone to handset, lift the handset. 
2. To change from handset to speakerphone: 
n Press and hold them button. 
n Return Ihe handset to on-hook position. 
n Release them button. UNIVERSAL NIGHT ANSWER 
To Answer an lncomlng Call 
When the Night Bell Is Heard: 
1. Lift the handset. 
You will hear dial tone. 
2. Press them button or dial 
the access code (0 b . You will be connected to the incoming call. 
3. Speak to the caller. 
4. Use Call Transfer to connect 
the call with the desired The call will be connected to the desired station. 
34 35  
						

							,,. . . . 
LIQUID CRYSTAL DISPLAY 
TYPE 
SCRL 0 
I:.::;:] PAGE= 
MODE 0 
The Liquid Crystal Display (LCD) digital telephone Is a 20-button 
speakerphone with the LCD as an additional feature. All features and 
functions of the LCD telephone, exclusive of the display itself, perform 
exactly like the non-LCD 20-button telephone. 
In its idle state, the 32-digft LCD feature on your telephone gives you an 
accurate desk clock and calendar combination. When you have an 
outside call in progress, an Elapsed Time display will give a constant 
reminder of the call duration. In addition, a variety of information displays 
and feature prompts provide more efficient call handling. Alphanumeric 
messaging capability is also provided. 
Display operations occur automatically as calls are continually 
processed. The only display operation that is controlled manually is the 
shifting between Date/lime and Elapsed Time, which is achteved by 
pressing the m button during an active outside call. Station-to- 
Station Messages that have been previously set on the LCD can be 
scrolled by pressing them button. 
NOTE: Them button is resewed for hifure use. A. Datemme 
I JAN 4 MON IO:12 
I SUMMARY OF LCD FUNCTIONS 
WHEN DISPLAYED 
Idle Telephone 
NOTE: The Date/Time is adjusted on a system-wide basis by the 
attendant console or DTRF Program. 
6. Dialed Number 
1. Trunk 
95551234 I 
2. Station 
[Y] 
C. Calling Number 
1. Station 
TALKING ST 202 
1 Digits will be displayed as a number is dialed on a trunk call or on a 
station-to-station call which uses either: 
n Manual Dialing 
n Automatic Dialing 
n Repeat Last Number Dialed 
n Speed Dial (Station and System) 
n Least Cost Routing 
When you receive a call, the calling station’s directory number will be 
displayed. 
When you have obtained a voice connection between the calling station 
and your station, the LCD will indicate talking status. 
36 37  
						

							2. Attendant 
[JIZ--] 
I TALKING ATT 0 I When you are being called by the attendant, the LCD will Indicate the 
calling attendant number. 
When you have obtained a voice connection between your station and 
the calling attendant, the LCD will indicate talking status. 
D. Trunk Number 
ITKI When you are being called from an outside trunk, the number of the 
calling trunk will be displayed. 
E. Elapsed Time 
F. Do Not Disturb 
I DO NOT DISTURB 
JAN 5 MON lo:15 I When you have obtained a voice connection between the outside trunk 
and your station, the LCD will Indicate talking slatus. CALL 301 302 303 
I 
H. Automatic Callback 
[T] 
I. Call Pickup 
IP,,,,,I 
While you are on a trunk call, the elapsed time of the call will be 
displayed. Elapsed Time will automatically replace the dialed number on 
the display after a programmed period of time has elapsed. 
1 901 CALLED 205 
J. Automatic Wake-upilimed 
Reminder 
1. Business 
When you are in the Do Not Disturb mode, the LCD will indicate Do Not 
Disturb at your station. 
G. Message Waiting (SSM) 
IS When you hang up after setting Message Waiting (SSM) at another 
station, a reminder w/II be shown on the top row of your display panel. 
I REMINDER IO:00 AM 
JAN 5 MON 9:05 
I 
2. Lodglngh-lealth Care 
I WAKE UP 9:OO AM 
JAN 5 MON 7:00 
I Your display panel will show the numbers of stations that have left SSM 
messages at your station. Up to three numbers can be displayed at one 
time. 
NOTE: Your LCD panel will display the numbers of up to six stations that 
have luff messages at your station. The additional three massages can 
be viewed via the Scroll m button. 
When you set ACB on a busy station or trunk, the LCD will indicate lhat 
ACB is set. 
When you use Call Pickup Directed or Call Pickup Group to obtain a call, 
the LCD will indicate that Call Pickup Directed is in use. 
When you obtain a voice connection using Call Pickup Directed or Call 
Pickup Group, the LCD will now indicate the calling DN. 
When you register an Automatic Wake-upftimed Reminder, the LCD will 
indicate the desired time. 
When you register an Automatic Wake-up/Timed Reminder, the LCD will 
indicate the desired time. 
38 39  
						

							K. Automatic Dialing 
I ADL 5512347 
I 
L. Speed Dial 
1. Station When you program a number on an m button, your telephone will 
display the number as you program it. 
When you use a Speed Dial Station number, the LCD will indicate the 
use of this feature. 
2. System 
ISYSSPEEODI*LI When you use a Speed Dial System number, the LCD will indicate the 
use of this feature. 
M. Call Holding/Park 
1. Call Holding 
I 1 
2. Park 
I PARK 354 
JAN 5 MON 3:05 
I 
N. Conferencing 
I CONFERENCE I 
When you place your directory number q on hold, the LCD will display 
your DN. 0. Account Number Recording 
(OllCDDE12911] When you use the Account Number Recording m feature, the LCD will 
indicate the entered account number. 
P. Paging 
1. Internal Paging 
When you access Page Zone XX, the LCD will indicate the desired zone 
I number. 
2. Internal Ail Paging 
When you access Paging Ail Zones, the LCD will indicate “ALL.” 
3. External Paging 
IPEXTYXI 
When you Park a call on your DN. the LCD will display your DN. 4. External Ail Paging 
I 
When you set up a conference call from your telephone, the LCD will 
indicate the use of this feature. 5. All Paging 
I PAGE ALL i 
40 41  
						

							Q. Call Forward 
1. Call Forward All Calls 
I CF-AC TO-ST 203 
JAN 5 MON 11:OO 
2. Call Forward Busy 
I I 
I CF-B TO-ST 203 
JAN 5 MON 1l:OO 
I When you Call Forward All Calls to a station, the LCD will indicate the 
DN to which calls are forwarded. 
When you Call Forward Busy to a station, the LCD will indicate the Dfj to 
which calls are forwarded. 
3. Call Forward No Answer 
IKI When you Call Forward No Answer to a station, the LCD will Indicate the 
DN to which calls are forwarded. 
4. Call Forward Busy No 
Answer 
I CF-BN TO-ST 203 
JAN 5 MON 11:OO 
I 
5. Call Forward Busy 
(System/DID) 
CF-SB TO-ATT 
JAN 5 MON II:00 
6. Call Forward Busy/No 
Answer (System/DID) 
I CF.SN TO-ATT 
JAN 5 MON 1 I:00 I When you Call Forward Busy/No Answer to a station, the LCD will 
indicate the DN to which calls are forwarded. 
When you Call Forward Busy (System/DID) to the attendant console, the 
LCD will indicate a Call Forward to “ATT.” 
When you Call Forward Busy/No Answer (System/DID) to the attendant 
console, the LCD will indicate a Call Forward to “ATT.” Fl. Override 
I 
I When you Override an existing station-to-station conversation, the LCD 
will indicate your DN and the DN that you are overrfding. 
Owl 202 200 I 
n Meet-me Page (Attendant- 
Position Digital Telephone, 
MMP) 
(C-HOLDXXXX 
n Meet-me Page Recall 
(Attendant-Position Digital 
Telephone) 
[--YZEL] 
n Remote Access Code (when 
assigned by Attendant- 
Position Digital Telephone) 
RAGXXXX 
I 
S. Trunk Identification 
The trunk can be programmed to display an identifying name of up to 16 
characters. The name will be displayed on incoming and outgoing calls. 
T. Off-hook Call Announce 
[z] When you Off-hook Call Announce to a busy station, your LCD displays 
the number of that station. 
42 43  
						

							;-- 
U. Agent Queue Status 
2. Rings Supervisor 
While the Assistance call is ringing at the supervisor’s station, the display 
shows which agent is placing the Assistance call.  If you are logged In as an ACD agent, the LCD will display the number of 
calls in queue that are waiting to be answered. The sample display 
(shown on the left) shows one call In queue. 
I QUEffOOl 
JUL 11 THU 9:x-l 
I QUE#OOl 
ASSIST AGT503 1 
V. ACD Trunk Number 
t I 3. Supervisor Answers 
r 1  When an ACD trunk is rlnglng at an ACD station, the queue number and 
trunk ID (either alpha or numeric) is displayed. 
I When the supervisor answers the Assistance call, the agent’s display 
changes to reflect “SUPRVSR ASSIST”. 
I QUE#OOi 
CUSTOMER SERVICE 
I 1 QUE#OOSIUPS~S~ ASSIST] 
W. ACD Trunk Answered 
1. Trunk ID shifts right 4. Supervisor’s Display 
I 
1 When the supervisor answers the Assistance call, the “ASSIST AGT 
message will move to the right on the supervisor’s display. 
Once the ACD trunk call has been answered, the trunk ID shifts to the 
right of the display. 
I QUE#OOi 
ASSIST AGT503 
I 
I QUE#OOl 
CUSTOMER SERVICE I 
2. Monitored Call 
1. Agent’s display 
2. Elapsed Time Displays 
The trunk ID Is displayed for ten seconds and then changes to elapsed 
time. When a supervisor monitors an agent’s ACD call, a message will appear 
on the agent’s display to inform the agent that this call is being 
monitored. Then, the display will change back to elapsed time after five 
seconds. 
I QUEffOOl 
00:00:01 
I 
2. Supervisor’s display 
I I  X. WorkTime 
I 
1 010 The super&or’s LCD displays which agent is being monitored for the 
entire time that the supervisor is monitoring the call.  When an ACD agent completes a call, the agent’s status changes to 
After Call Work Time (programmable option). The queue status 
disappears and After Call Work Time appears in the upper right-hand 
corner and updates every ten seconds. Elapsed time remains on the 
display. When After Call Work Ttme is complete, the queue size, date, 
and time will be displayed again. 
I QUE#OOl 
MONTR AGT503 
I 
ALPHANUMERIC DISPLAY 
Y. Assistance Call 
1. Agent Places Call 
The Alphanumeric Messaging feature on your LCD telephone enables 
you to set a short text message (up to 16 characters) at your station to 
ensure that you do not miss important calls. Any station may record a 
message: however, only stations with an LCD are able to display 
messages. 
Your system has up to 10 preprogrammed messages (hand-written 
below) that can be displayed at any LCD telephone calling your station. 
You can add to or change any of these messages to leave a 
45  When an agent places an Assistance Call, “ASSIST” is displayed in the 
lower right-hand corner of the agent’s LCD. 
44  
						

							To Leave e Message on Your 
LCD Telephone: 
Press 
them button 
(handset on-hook) or obtain 
dial tone and dial the access 
codeaim 
Dial the number of the 
message, that you want to 
appear, via the dialpad. (See 
the above preprogrammed 
messages.) 
Press them button (if 
equipped) or hang up. 
To Leave a Message on a non- 
LCD Telephone: 
1. 
Press them button 
(handset on-hook or dial the 
access code @ 0 
I8 __ 
(handset off-hook). personalized message at your statlon. Any text that you program for 
message 9 will be saved and can be used again. However, any text that 
you program for messages 0 - 8 will be lost when you cancel the 
message. 
PREPROGRAMMED MESSAGES 
0. 
1. 
2. - 
3. 
4. 
5. 
6. 
7. 
8. 
9. 2. Dial the number of the 
message, that you want to 
appear, via the dialpad. (See 
the above preprogrammed 
messages.) 
3. Press the m button (if 
equipped) or hang up. The MES LED will light steadily. To Cancel a Message on Your 
Telephone: 
IA. Press the m button. The message will clear from the LCD. . or . . . 
16. Lift the handset. 
26. Dial the access code @ 0 m 
36. Hang up. The message will be canceled. 
The MES LED will flash (if equipped), and “MES NO.?” will be displayed. 
The selected message will be displayed. 
The MES LED will light steadily. 
The MES LED will flash (if equipped). You will hear dial tone. 
TO ADD TO A PREPROGRAMMED MESSAGE: When you select a message, it will appear on your station dlsplay. A 
cursor (-) will also appear immediately to the far right side of the display. 
You can now input additional infom\ation (up to a total of 16 characters 
for each message). Some system messages may expect you to add 
more information. For example: 
1. Call 
n Add a station or outside telephone number. 
2. Backat 
n Add the time you will return. 
3. Return at 
n Add the date you will return. 
TO LEAVE A NEW MESSAGE: You can leave a completely new, personalized message by overwriting 
any of the existing preprogrammed messages. To do this, simply call up 
one of the preprogrammed messages as instructed above. When the 
cursor appears to the right of the message, shift it to the left margin and 
write your new message over the programmed one. The new message 
46 47