Toshiba Perception 1 2 User Manual

							Variable Time-out 
requrrements. 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
rering the registering station and simultaneously retain the now-idle 
registered call connection, is determined by the AC6 time-out setting. 
None. 
All of the above time-out periods are programmed in their corresponding 
entries of the 
DSYS Program. Available timing values for each time-out 
maximize at 255 seconds, however, specific stipulations must be adhered 
to in order to ensure the correct operation of several of the noted time-out 
periods. Refer to the following notes for practical limitations regarding 
these specific timers. As noted above, the Hold/Park reminder time-out 
also has the option of being completely disconnected. 
NOTES: 
1. The duration of the Call Forward-No Answer (CFD) time-out period 
must be less than the Ring-No-Answer (RNA) time-out, or else a call 
will return rather than be forwarded to the registered forwarding 
destination. 
2. The Automatic Callback (ACB) time-out may be designated a value 
of up to six seconds, Although higher time-out values will be 
accepted in programming, they will prevent the system from 
functioning properly. 
3. The DPT time-out should be set at the lowest practical value, since a 
two-way-transmit speech path is not obtainable on either a rotary or 
electronic/digital telephone until after the DPT time-out elapses. 
While the preset default value of the DPT time-out is 15 seconds, 
normal operation requires that it be set at between four and six 
seconds, although having it set this low may not light Message 
Waiting Lights. 
4. The PBT time-out value should also be brief, since it determines the 
length of time before a two-way speech path is obtainable on a 
standard DTMF telephone. The default value of the PBT time-out 
period is four seconds, which is a recognized optimum timing value. 
1. Line Lockout (System). 
2. Tone Dialing-to-Dial Pulse Conversion (System). 
3. Timed Reminders-Variable (Attendant). 
Variable system timers allow for individual system flexibility and 
customization. Available programming options permit the further 
customization of a system, since features and their accompanying time- 
outs can be configured to fit each customer’s unique application 
1-83  
						

							Voice Mail Connection 
DESCRlPTlON PERCEPTION has the ability to interface with a voice mail messaging 
system to enable the convenient transmission, receipt, and storage of 
voice messages. Selected stations are assigned a voice mailbox, which 
can be designated as the forwarding destination of a Call Forward 
operation, or which can be reached directly so that messages can be left 
by callers, or listened to and stored by a mailbox addressee. Access to the 
voice mail system (other than automatic access achieved through Call 
Forwarding) is achieved through the entrance of specific access and 
security codes. A mailbox addressee may also access his or her mailbox 
from an off-premises location in order to review any messages which may 
have been left. 
OPERATION J- L o eave a Message at a Voice Mailbox: 
1. Dial the voice mail port. 
2. Dial the mailbox. 
To Call Forward to Voice Mail: 
1. Dial the access code (i I) . 
2. Dial the voice mail port. 
3. Dial the mailbox address. 
4. Press the 1 button. 
To Review a Message Which Has Been Left at Your Mailbox: 
1. Dial the voice mail port. 
2. Dial the mailbox address. 
To Review a Message Which Has Prompted the Message LED to 
Light (This Applies Only to Stations Which Have a Message Waiting 
Indication): 
1. Press the m button. 
n The awaiting messages will automatically be retrieved (if the m 
button is programmed to do so), and the button’s accompanying 
LED will automatically go out after the waiting messages have 
been reviewed. 
PROGRAMMING ” oice mail is programmed in the DMCD Data Block. Eight standard 
telephone ports may be assigned as voice mail ports in Version A level of 
software, and 32 standard telephone ports may be assigned as voice mail 
ports in Version D software levels. 
NOTES: 
1. When an electronic/digital telephone dials voice mail access digits, 
the PERCEPTION system will convert these signals into DTMF 
tones, and then send these tones to one of the station ports which 
has been assigned to voice mail operation in the DMCD Data Block. 
2. Each voice mail port within a voice mail system can be programmed 
to provide a message waiting indication to a station whenever a 
l-84  
						

							Voice Mail Connection 
message has been left at that station’s mailbox. Specifically, if a port 
has been assigned this capability, then any message which has been 
left through that particular port will automatically light the message 
waiting lamp on the telephone of the initially-called station. Any 
electronic/digital or standard DTMF telephone which has a 
programmed message m button will receive this indication. The 
ability for a specific voice mail port to activate the lighting of a 
station’s message waiting lamp is made by first entering VM (voice 
mail) in response to the MWCO or MWCI prompt within the DMCD 
Data Block, and by then entering the directory number of the port 
which is to provide this capability 
3. If programmed to do so, PERCEPTION will generate an automatic 
disconnect signal to the incorporated voice mail system whenever a 
connected station or trunk hangs up. 
4. The utilization of Tenant Service allows PERCEPTION to have one 
message center designated as a voice mail port and the other 
specified as the message center, if desired. 
5. When dialing a voice mail port, the voice mail system must answer 
the call before PERCEPTION will outpulse any digits. This forces the 
user to wait for an answer before resuming digit dialing. 
6. A.06B software is the first level of Version D software that enables 
up to 32 ports at the TVMO/TVMl prompts in the DMCD Program. 
Version D.OlC software enables 32 ports to be entered at the 
MDNO/MDNI prompts in the DMCD Program. 
RELATED FEATURES 1. Station Hunting (Station). 
2. Automatic Dialing (Electronic/Digital Telephone). 
4. Message Waiting (Station). 
5. Call Forward-All types (Station and System). 
6. Speed Dial-System (Attendant). 
7. Direct Inward Dialing (System). 
8. Direct-in Line (System). 
BENEFITS ” oice Mail Integration enables the customer to integrate virtually any voice 
mail/automated attendant system, using in-band signaling, into a 
PERCEPTION system. Voice Mail ensures that important information is 
not lost when a called party cannot take the call, and it greatly improves 
employee productivity. An automated attendant simplifies call processing, 
and it can reduce the need for additional manpower. Frequently, an 
automated attendant can be incorporated into a call processing 
arrangement that also includes attendant consoles and attendant-position 
electronic/digital telephones. This feature greatly enhances the customer’s 
ability to configure call processing arrangements that satisfy unique 
application requirements. 
l-85  
						

							PERCEPTION 
l/II 
eaex 
Attendant Console 
Features 
Issue 2, February 1992 
Section 200-255-640  
						

							Table of Contents 
FEATURE 
PAGE 
Attendant Camp-on/Call Waiting.. .................................................................................................... 
Attendant Conference.. .................................................................................................................... 
Attendant Emergency Transfer.. ...................................................................................................... 
Attendant Hold ................................................................................................................................. 
Attendant Initialization.. .................................................................................................................... 
Attendant Recall .............................................................................................................................. 
Busy Lamp Field .............................................................................................................................. 
Call Forward Cancel ........................................................................................................................ 
Call Waiting Lamp.. .......................................................................................................................... 
Call Waiting Lamp Signaling.. .......................................................................................................... 
Digital Information Display.. ............................................................................................................. 
Direct Access to Paging.. ................................................................................................................. 
Incoming Call Identification.. ............................................................................................................ 
Incoming Call Priority.. ..................................................................................................................... 
Individual Trunk Access.. ................................................................................................................. 
Interposition Call Transfer.. .............................................................................................................. 
Join .................................................................................................................................................. 
Lockout ............................................................................................................................................ 
Meet-Me Page ................................................................................................................................. 
Message Waiting ............................................................................................................................. 
Night Service Control.. ..................................................................................................................... 
Non-delayed Operation.. .................................................................................................................. 
Overflow Facility .............................................................................................................................. 
Position Busy.. ................................................................................................................................. 
Push-button Dialing ......................................................................................................................... 
Secrecy.. .......................................................................................................................................... 
Serial Call (Business Console Only). ............................................................................................... 
Speed Dialing-System ..................................................................................................................... 
Splitting ............................................................................................................................................ 
Station Number Display.. ................................................................................................................. 
Switched Loop Termination.. ............................................................................................................ 
Through Dialing ............................................................................................................................... 
Timed Recall-Variable.. .................................................................................................................... 
Time-of-Day Display, Set, Reset.. .................................................................................................... 
Trunk Equipment Number Display.. ................................................................................................. 
Trunk Group Access Control.. .......................................................................................................... 
Trunk Group Busy Indication ........................................................................................................... 
Trunk-to-Trunk Connections ............................................................................................................ 
Variable Attendant Console Loop Buttons.. ..................................................................................... 
Verification (Station & Trunk) ........................................................................................................... 4-l 
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FIGURE LIST 
FIGURE 
SUBJECT PAGE 
1 Attendant Console With Four m Buttons.. ....................................................................... 4-59 
2 Attendant Console With Six m Buttons.. ......................................................................... 4-60 
3 Attendant Console With Eight m Buttons.. ...................................................................... 4-60 
4-i  
						

							Attendant Camp-on/Cal/ Waiting 
DESCRIPTION 
OPERATION 
PROGRAMMING Attendant Camp-on/Call Waiting enables any incoming trunk call, which 
has been extended to a busy station by an attendant, to be held in queue 
until the called station becomes idle. When Camp-on/Call Waiting is 
registered, the busy station will hear either a single tone for Camp-on, or a 
double tone for Call Waiting to indicate the waiting call. If an incoming call 
remains camped-on to a busy line, or sits in the Call Waiting queue for a 
period longer than the system’s set Camp-on/Call Waiting time-out period, 
the call will return to the attendant console. 
1. Dial the directory number. 
The EXCL SRC LED will light steadily when the first digit is 
dialed, and the voice path to the caller will be broken. 
The DEST directory number will be displayed as the digits are 
dialed, and STATUS will display BSY. 
If you hear nothing (Camp-on), go to Step 2. 
If you hear ringing tone (Call Waiting), go to Step 4A. 
If you hear busy tone, go to Step 3B (busy tone indicates that 
Camp-on/Call Waiting is not possible for one of the following 
reasons): 
a. Camp-on/Call Waiting is not permitted due to system 
restrictions. 
b. The called station is either in a conference call, on hold, or 
ringing. 
2. Press the mm button. 
n The EXCL DEST LED will light, the EXCL SRC LED will go out, 
and you will now have a voice connection with the caller. 
3A. If the caller wants to wait: 
4A. Press the m button. 
n The LPK LED and all displays will go out, the RLS LED will light, 
and the console will become idle. 
NOTE: If the call remains unanswered for ( ) seconds, the call will be 
returned to your console as a Timed Recall. 
3B. If the caller does not want to wait, or if Camp-on is not allowed: 
4B. Press the mww button. 
H The called station will be released from the console, the DEST 
display will clear, and if requested, another DN can now be 
dialed. 
5B. Press the m button. 
H The LPK LED and all displays will go out, the RLS LED will light, 
and the console will become idle. 
1. See Notes 1 and 5. 
2. The Camp-on/Call Waiting time-out period is assigned in the COT 
entry of the DSYS Data Block. 
4-1  
						

							Attendant Camp-on/Call Waiting 
NOTES: 
1. Camp-on and Call Waiting are mutually exclusive. If Call Waiting is 
denied by the station’s COS, Camp-on will automatically be applied. 
2. Station Hunting overrides both Camp-on and Call Waiting. However, 
if all directory numbers that are assigned to a particular hunting group 
are busy Camp-on will occur. 
3. If the station which has been camped-on to is an electronic/digital 
telephone, the Camp-on/Call Waiting warning tone will sound over 
the stations speaker. If the station is a standard telephone, the tone 
will sound over the station handset. Any voice announcement that is 
currently being received, when a station is called, will be interrupted 
for the duration of the warning tone (0.5 second). 
4. The attendant console will receive the following visual and audible 
indications for timed recalls: 
a, No Answer Condition (Ring No Answer). 
n ICI = TIM 
n Loop = 60 IPM flash 
n Status = RNG 
n Console = Buzz tone sounds 
H SRC = Calling trunk number 
n DEST = Called DN 
(When the attendant answers the recall, the LPK LED indication 
will light steadily and the buzz tone will stop). 
b. Busy Condition (Camp-on/Call Waiting). 
n ICI = TIM 
H Loop = 60 IPM flash 
n Status = BSY 
n Console = Buzz tone sounds 
n SRC = Calling trunk number 
n DEST = Called DN 
(When the attendant answers the recall, the LPK LED indication 
will light steadily and the buzz tone will stop). 
5. If the called station is programmed for Warning Tone-Denied (WTA = 
N in DEKT/DSTT Data Blocks), the tone interruption will not be 
provided to the called station. Camp-on operation, however, will still 
be activated. 
6. Camp-on/Call Waiting does not apply to unanswered station-to- 
station calls. This includes calls made to/from handsfree answerback 
stations. 
7. If a station is programmed for Warning Tone-Denied, Call Waiting will 
not occur, and Camp-on will be applied. 
8. An unlimited number of calls can be camped-on to a single station by 
an attendant. Only one call can sit in the Call Waiting queue. 
RELATED FEATURES 1. Music-on-Hold and Camp-on (System). 
2. Night Service (System). 
3. Call Waiting (Station). 
4. Hunting (Station). 
5. Uninterrupted Line Connections (Station). 
6. Handsfree Answerback with Speaker Cut-Off (Electronic/Digital 
Telephone). 
4-2  
						

							A ttenciant Camp-on/Gail Waiting 
BENEFITS Attendant Camp-on enables an attendant to place an incoming call in 
queue for a busy station, and gives the attendant the freedom to receive 
and place other calls. Camp-on also ensures that station users will not 
miss important incoming calls. 
4-3  
						

							Attendant Conference 
DESCRIPTION An attendant can set up a conference call for as many as five people 
(including a maximum of two trunks) plus the attendant, at the request of 
either a station user or an outside caller. The starting point for a 
conference can be any of the following conditions: 
n The console has answered an incoming call from a station or trunk, 
and that party is to be the first member of the conference. 
n The console dials the first conference member on an m button in 
the usual manner. 
w Due to an Attendant Recall, the console has a three-way connection 
on an [a3 button. The attendant must establish a three-way voice 
connection through a second operation of the m button prior to 
proceeding to step 1. 
OPERATION T o use Attendant Conference, a station user or trunk party calls the 
attendant, who then establishes all conference connections. An attendant 
conference is set up by adding one party at a time. It can be initiated in the 
following ways: 
To Establish a Conference Call After a Station or Trunk Calls the 
Attendant: 
1. The attendant presses the m button. 
H The LPK LED will remain steadily lit. 
n The CONF LED will flash. 
n The COS display will show 01 (the number of conferees). 
2. The attendant dials the second party (on the same LPK) and, when 
the call is answered, presses the m button again. 
E A conference will now exist between the first and second parties, 
and the attendant. 
n The COS display will show 02. 
3. The attendant may then dial the third patty. 
n When the first digit is pushed, the console will drop out of the 
conference, leaving parties #l and #2 connected. 
n The CONF LED will now light steadily. 
n When party #3 answers, the party can be added to the 
conference by pressing the m button. 
n A four-party conference (including the attendant) will now exist. 
4 The COS display will show 03. 
4. Up to two additional parties may be added in the same manner. 
n The COS display will show 05. 
5. When the conference is complete, the attendant presses the m 
button in order to remove the console from the conference. 
n The CONF LED will now light steadily. 
6. The attendant may reenter an established conference at any time by 
pressing the m and m buttons. When this is done: 
n The CONF LED will flash. 
n A warning tone (440 Hz 1 -second burst) will signal the conference 
members that the attendant is about to reenter the conference. 
n The attendant will not hear the warning tone. 
4-4  
						

							Attendant Conference 
To Transfer a Two-party Connection (Established on an m Button) 
to an Attendant Conference: 
1. The attendant presses the m button. 
n The CONF LED will flash. 
W The LPK LED will remain steadily lit. 
NOTE: The two parties will now be the first two parties in a conference. 
Additional parties may be added by following the previously-mentioned 
steps. 
To Initiate a Conference Call by an Attendant: 
1. The attendant presses an m button. 
H The LPK LED will light steadily. 
H The CONF LED will flash. 
2. The attendant now dials the first party, and when the call is answered, 
presses the m button. 
n Additional parties may be added to the conference by following 
the previously-mentioned steps. 
NOTES: 
1. If an attendant attempts to establish a conference call consisting of 
more than five parties (in addition to the console itself), the overflow 
tone will return to the attendant. This tone may be canceled by 
pressing the mrd button 
2. If an attendant dials a number that is either busy or is not answered, 
the attendant may release the dialed connection by pressing the 
mrd button. This will return the console to the conference. 
3. The attendant may be recalled to an established conference, either 
by a hookflash (standard telephone), or via the m button 
(electronic/digital telephone). When this occurs: 
a. The CONF and LPK LEDs will flash at 60 /PM. 
6. The console buzzer will sound. 
c. When the attendant answers with an m button: 
H The console buzzer will stop. 
n The CONF and LPK LEDs will light steadily 
n No warning tone will sound to the established conference 
members. 
d. The attendant will now be connected only to the recalling party 
member. The other parties will remain in conference with each 
other. 
4. Transmission performance in a conference is designed for a 
maximum of two trunks. Additional trunks may be conferenced, 
however, transmission may be impaired (amplification is not provided 
by Attendant Conference). 
5. Certain trunks will not release automatically from a conference. 
Therefore, the attendant must either break in occasionally, or ask one 
of the conferring stations to call once the conference is finished. The 
release capability must be determined locally on a case-by-case 
basis. 
6. Paging trunks cannot be conferenced. 
4-5