Toshiba Perception 1 2 User Manual

							Trunk-to-Trunk Connections 
DESCRlPTlON An attendant has the ability to connect an incoming trunk to an outgoing 
trunk, via the attendant console. 
OPERATION To Connect an Outside Call (Answered at the Console) to an 
Outgoing Line: 
1. Dial the desired trunk access code or LCR access code (1 I@) 
-. 
n The console’s EXCL SRC LED will light. 
H The outgoing trunk number will be displayed as DEST. 
4 The STATUS display will show TLK. 
W Dial tone will be received. 
2. Dial the Directory Number. 
3. Press the m button. 
n The RLS LED will light. 
n All displays will go out. 
n The LPK LED will either go out or will flash, depending on the 
type of trunk involved in the connection. 
W A flashing LED will indicate a held trunk (see Note 1). 
To Reenter a Trunk-to-Trunk Call: 
1. Press the m button. 
n The LPK LED will light steadily. 
H The ICI, SRC, COS, DEST, and STATUS displays will go on. 
H A 3-way conversation will now be established. 
2A. If the conversation is still in progress: 
3A. Press the m button. 
n The RLS LED will light. 
n All displays will go out. 
n The LPK LED will flash, indicating that the call is being held. 
2B. If the call has been completed: 
3B. Press the mm button. 
n DEST will be disconnected. 
H The DEST and STATUS displays will go out. 
4B. Press the m button in order to terminate the call. 
n The LPK LED and all displays will go out. 
n The RLS LED will light. 
H The console will become idle. 
PROGRAMMING See Notes. 
NOTES: 
1. A call will be held on a console loop, if an attendant attempts to 
establish a call connection via a trunk-to-trunk connection, which 
lacks the supervision to release automatically 
2. The decision to release, or hold a trunk connection on a loop is 
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							Trunk-fo-Trunk Connecfions 
RELATED FEATURES 
BENEFITS 
automatically made by the system, after it verifies the following 
parameter points in regards to each involved (originating/terminating) 
trunk. 
a. Trunk type (CO, TIE, etc.) of each trunk as specified in the TKT 
entry of the DTGP Data Block, 
b. Loop-start or ground-start indication as specified for SIG entry of 
the DTRK Data Block. 
c. Whether the pending trunk-to-trunk connection represents an 
incoming or an outgoing call. 
d. Whether each involved TIE, DID, or CCSA trunk has Originating 
Party Control or First Party Release as its type of disconnect 
control, as specified in the CTL entry of the DTRK Data Block. 
e. Type of Disconnect Supervision as specified in the DIS entry of 
the DTRK Data Block. 
3. Calls which are held on a loop, must be periodically entered by the 
attendant, so that intended disconnect time can be assessed. When 
this occurs, no warning tone will be presented to the conversing parties. 
Once the conversation is finished, the attendant must manually 
disconnect the trunks by using the m and mrd buttons. 
This applies to loop-start trunks. 
1. Tandem Switching (System). 
2. Trunk-to-Trunk Connections (Station). 
The Trunk-to-Trunk Connection feature enables the attendant to connect 
two trunks together and then drop out of the connection, permitting two 
people outside the system to converse. 
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							Variable Attendant Console loop Buttons 
DESCRlPTlON This feature enables the end-user to configure each attendant console in 
the system, to use either four, six, or eight Loop m) buttons, depending 
on the application’s call processing requirements. m buttons control the 
answering and processing of calls ringing in on the attendant console. 
When a call is HELD (rather than placed into a Meet-Me Page orbit) at the 
attendant console, the m button on which the call was answered is 
unavailable for further call processing until the held call is released. Thus, 
if a call is held on each console m button, the console is effectively 
busied out, and all calls ringing into the console must wait in queue, until 
an m button becomes idle (or overflow occurs). 
In most PBX applications, the attendant processes calls as rapidly as 
possible, since it is usually more efficient (both in terms of time required 
and caller’s happiness) to find out who the caller wishes to speak with, and 
extend the call to that destination immediately, than to place the call on 
hold and then recall it and go through the processing operation. However, 
some applications require that the attendant screen calls before extending 
them, which means that calls must be placed on hold until the attendant 
can get to them. In these cases, especially if the system has a high 
volume of incoming traffic, four, and even six m buttons may not be 
sufficient. This feature gives the end-user the ability to configure additional 
m buttons as required to best fit the application requirements. 
OPERATION NOTE: The PERCEPJ/ON attendant console features Switched Loop 
call processing, which means that once the attendant presses the 
wm button, a caller is immediate/y transferred to the desired 
directory number within the system. The m button is not he/d up until 
either the called party answers, or the caller recalls to the attendant. 
Instead, it becomes immediately idle and available for calls waiting in the 
attendant console queue. This capability significantly enhances the 
PERCEP 
JION attendant console’s ability to quickly and efficiently process 
calls. 
The m button operation is the same regardless of the number of m 
buttons configured on an attendant console. 
To Answer a Call Ringing on an Attendant Console m Button: 
1. Press the m button. 
2. Begin speaking to the caller. 
To Transfer a Call to Another Party: 
1. Dial the appropriate directory number (either internal or external to 
the system). 
2A. Either screen the call (by staying on the line and announcing the 
caller to the called party), 
. . . or . . . 
2B. Press them button. 
n The call will immediately be transferred to the called party. 
n The m button will be freed. 
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							Variable Attendant Console Loop Buttons 
To Place an Answered Call on Hold: 
1. Press the m button. 
H The m button that the call was answered on will become 
unavailable for call processing. 
2. Press the appropriate m button to reaccess the held call. 
PROGRAMMING This feature is available only with D.04 and later versions of software. The 
number of m buttons assigned to each system attendant console is 
programmed in the DATT Data Block. 
NOTE: When more than four 
q [3 buttons are programmed on the 
attendant console, some of the features assigned to other attendant 
console feature buttons are either lost, or their positions shift. Figures 1, 2, 
and 3 show the button assignment of each attendant feature for each 
m-button configuration. The darkening of the buttons indicates that 
those buttons either have function changes, or their positions have shifted. 
Figure I- Attendant Console With Four m Buttons 
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							Variable Attendant Console loop Buttons 
Figure 2-Attendant Console With Six m Buttons 
TOSHIBA 
Figure 3-Attendant Console With Eight m Buttons 
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							Variable Attendant Console loop Buttons 
RELATED FEATURES 1. Attendant Hold (Attendant). 
2. Switched Loop Operation (Attendant). 
BENEFITS The ability to vary the number of m buttons on the attendant console 
enables the end-user to configure the call processing capability of the 
console to best fit the application requirements. For normal call processing 
requirements, four m buttons will normally be sufficient. However, when 
high incoming-call traffic must be handled from a centralized answer 
position, particularly when Attendant Call Screening is required, six or 
eight m buttons can be configured. 
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							Verification (Station & Trunk) 
DESCRlPTlON Verification allows an attendant to break into an established call 
connection, or to verify the status of a station or trunk. The attendant’s 
presence is revealed to the conversing parties through the sounding of a 
warning tone, which consists of an initial l-second burst of miscellaneous 
tone (440 Hz), followed by a 0.256-ms burst every 15 seconds. Following 
the initial part of this tone, the attendant will receive an open speech path 
over which a message can be delivered to the conversing parties. The 
initial tone will be heard by the attendant as ringback tone. 
OPERATION A Verification warning tone will be denied, if an established connection 
involves an uninterruptible station or trunk (a station programmed as 
Warning Tone Denied [WTA = N], in either the DSlT or DEKT Data Block, 
or a trunk programmed as Warning Tone Denied [WTA = N] in the DTRK 
Data Block). 
To Verify Station and Trunk Status: 
1. Press an idle m button. 
n The LPK LED will light. 
n The RLS LED will go out. 
2. Press them button. 
n The VEWCRG LED will light. 
3. Dial the station number, or trunk access code followed by the trunk 
member number. 
w The number will be displayed under the console’s DEST 
designation. 
4. At this point, if any of the following situations applies, the noted 
actions will occur: 
a. The station or trunk is either disabled or not assigned. 
n The attendant will receive overflow tone. 
n The console’s LPK LED will remain lit. 
n The VEWCRG LED will go out (STATUS = VCT for stations, 
and RST for trunks). 
b. The station has been call forwarded to another DN. 
n The attendant will receive busy tone (which can be traced to 
the receiving DN [STATUS = FWD]). 
c. The station has call forwarded to the attendant console. 
n The attendant will receive overflow tone. 
n The console’s LPK LED will remain lit. 
n The VER/CRG LED will go out (DEST = 0, and STATUS = 
FWD). 
d. The station or trunk is idle. 
n The station will ring, a trunk will be seized and will receive 
dial tone. 
n The LPK LED will remain lit. 
n The VEWCRG LED will go out (DEST = DN, and STATUS = 
RNG). 
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							Verification (Station & Trunk) 
e. The station is neither idle nor talking in a standard connection. 
(For example, the called station is currently dialing, is in a 
conference, or is involved in an unanswered station-to-station 
call.) 
n Verification will not be allowed. 
H The LPK LED will remain lit. 
n The VEWCRG LED will go out. 
n The attendant will receive busy tone (DEST = DN, and 
STATUS = RST). 
f. The station or trunk is in a normal talking mode on a two-party 
connection. 
n The talking parties will be connected to the console. 
H The LPK LED will remain lit. 
n The VEWCRG LED will flash. 
n The SRC/COS/DEST will indicate the appropriate SRC, COS, 
and DEST numbers which apply to the call connection 
(STATUS = TLK). 
5. Press them button. 
PROGRAMMING See Note 2. 
NOTES: 
1. Verification is subject to conference-circuit blocking, since a 
conference circuit is required to utilize the feature. If conference 
blocking occurs, the attendant will receive overflow tone and STATUS 
will show RST The maximum conference capabilities for a single 
PERCEPTION system are as follows: 
n 3-Patty = 20 maximum. 
n 4-Patty = 6 maximum: Each uses two 3-patty conference circuits. 
Conferences can only be formed by using the Privacy Release 
m button. 
4 6-patty = 1 maximum: Each uses two 3-party conference circuits. 
This type of conference is entirely attendant-controlled. 
2. If an attendant attempts to verify a station or trunk (or conversation 
involving any such station), which has been programmed to have 
Warning Tone Denied (WTA = N in the DEKT; DSn or DTGP Data 
Block), then Verification will be denied, and the attendant will hear 
overflow tone. 
3. Verification of an idle multiple-appearance DN will cause all stations 
which have that common DN appearance to ring (if they have been 
programmed to ring). If one of these stations has a call currently 
established on that DN, only that particular station will receive the 
verification tone, and will be verified by the attendant. 
4. If the dialed trunk is connected to another attendant, the dialing 
attendant will receive overflow tone, the console’s VEWCRG LED will 
go out, and the console’s STATUS indicator will show RST 
RELATED FEATURES 1. Override (Station). 
2. Uninterrupted Line Connections (Station). 
3. Multiple-Appearance Directory Number (Electronic/Digital Telephone). 
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							Verification (Station & Trunk) 
4. Privacy (Electronic/Digital Telephone). 
5. Individual Trunk Access (Attendant). 
6. Trunk Verification (Attendant). 
BENEFITS Verification allows an attendant to enter into an ongoing conversation in 
order to make emergency interruptions, and to verify if a particular trunk is 
in working order. 
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							PERCEPTION 
l/II 
eaex 
Lodging/Health Care 
Features 
Issue 2, February 1992 
Section 200-255-670