Toshiba Perception 1 2 User Manual

							Cal/ Forward Busy/No Answer (System/DID) 
8. 
RELATED FEATURES ;. 
3: 
4. 
5. 
6. 
7. 
8. 
9. If CFSN is set on a station, and then another type of call forward (i.e., 
CFD) is set at that station, CFSN is temporarily deactivated. Once the 
other call forward is canceled, CFSN becomes reactivated again. 
Class of Service Restrictions (System). 
Call Forward All Calls (Station). 
Call Forward Busy/No Answer (Station). 
Call Forward Busy (Station). 
Call Forward No Answer (Station). 
Call Forward to Trunk (Station). 
Station Hunting (Station). 
Saved Call Forward and Message Waiting (System). 
Call Forward Busy (System/DID) (System). 
BENEFITS This feature allows a station user to forward incoming DID calls to the 
attendant while forwarding other types of calls to a different location, when 
his or her extension is either busy or there is no answer. This flexibility 
increases the end-user’s telephone productivity. 
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							Camp-on 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS This feature enables callers to reserve access to a busy station or trunk. 
One short warning tone from a station’s speaker advises the user that 
either the attendant or another station has camped on an outside call to 
that station. When this occurs, the user has two choices: 
1. Ignore the call; it will return to either the station or the attendant, 
whoever sent the call. 
2. Terminate the existing call and accept the new one. 
NOTES: 
1. When Camp-on is used on a standard telephone, the short warning 
tone will be heard through the handset. The party on the original 
connection does not hear this warning tone. 
2. Call Waiting and Camp-on are mutually exclusive features. All 
stations come equipped with Call Waiting (CWT). If CWT is denied in 
the station’s Class of Service, then the station has Camp-on. Camp- 
on cannot be denied in a station’s Class of Service. 
To Accept the Camp-on Call: 
1. Complete the original call and hang up. 
n The telephone will ring. 
n The DN led will flash. 
2. Answer the new call. 
Camp-on is assigned to a station only when Call Waiting has been denied 
to that station in its Class of Service Data Block (DCOS). 
The warning tone for this feature is assigned in the DEKT and/or DSTT 
Data Blocks. 
Call Waiting (Station). 
Camp-on enhances station-user efficiency by eliminating the need for 
constantly redialing a busy station. Station users waste less time because 
the system performs the operations for them. 
.I 
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							Class of Service Restrictions 
DESCRlPTlON PERCEPTION provides a maximum of 16 (0 - 15) Classes of Service 
(COS). A specific class is assigned to each station and particular trunks in 
order to determine its customized access to features and outgoing trunks. 
OPERATION 1. A station or trunk can be allowed or denied access to a particular 
feature through the assignment of a particular COS. 
2. Each COS is defined by the allowance or denial of the following 
features: 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
n 
q 
n 
n Account Codes (Forced and Verifiable) 
ACD/MIS Call Pick-up 
All types of paging 
Attendant Control Override 
Automatic Callback 
Call Forward-(All Calls, Busy, No Answer, Busy/No Answer, 
Busy/No Answer DID, and Busy-DID) 
Call Pickup-(Directed, Group) 
Call Waiting 
Data Group 0 - 15 (Data Security) 
Direct Trunk Access 
Least Cost Routing Class 1 - 3 
Lodging/Health Care 
Off-hook Call Announce 
Override 
Paging Zones 
Remote Log In 
Speed Dial-System 
Supervisor Monitor Tone and LCD Display 
Trunk Group 0 - 15 
PROGRAMMING The Class of Service (DCOS) Data Block defines the 16 Classes of 
Service. A COS is then assigned to each station by entering the relevant 
class number (0 - 15) in response to the COS prompt in the DSTT, DEKT 
and DTGP (TIE, CCSA, and DID trunk groups only) Data Blocks. 
RELATED FEATURES 1. Access To Paging (System). 
2. Intercept (System). 
3. Toll Restriction (System). 
4. Call Forward-All Calls (Station). 
5. Call Pickup-Directed (Station). 
6. Call Pickup-Group (Station). 
7. Call Waiting (Station). 
8. Conference (Station). 
9. Direct Outward Dialing (Station). 
10. Trunk Group Access Control (Attendant). 
11. Data Security Groups (Data). 
12. Forced Account Codes (Station). 
NOTES: 
1. All features are allowed to a COS by default (with the exception of 
HRM and OCA). The customization of each COS must be achieved 
through the denial of specific features. 
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							C/ass of Service Resfricfions 
2. In Lodging/Health Care systems, the code HRM must be entered in 
the COS of guest-room stations. This activates the Lodging/Health 
Care features for those stations. While ordinarily, the entrance of a 
feature access code in the DCOS Data Block indicates a feature 
denial, in this case, the code entrance signifies an allowance. 
BENEFITS C’ ass of Service assignment determines which features may be accessed 
by which stations, enabling the station user to control how the system is 
used. It can be used with Toll Restriction to further customized individual 
stations’ outgoing call capabilities. 
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							Common Control Switching Arrangement Access 
DESCRIPTION 
OPERATION 
PROGRAMMING PERCEPTION can access a Common Control Switching Arrangement 
(CCSA) network for both network inward dialing to the system, and direct 
outward dialing to the CCSA network. Additionally, many features similar 
to those provided on the public exchange network, are provided within the 
CCSA network. 
1. The interface for a CCSA line is usually an E & M TIE trunk circuit 
(NEMU PCB). 
2. Incoming and outgoing call operation is the same as that for a TIE 
trunk. 
All CCSA trunk parameters are specified within the DTGP and DTRK Data 
Blocks. 
NOTE: Number Translation and/or digit absorption can be provided on 
incoming dialed numbers from TIE/CCSA and DID trunks. This process is 
controlled by the OAB, IAB, TRNI, and TRN2 prompts in the DTGP Data 
Block as follows: 
OAB (Outgoing Absorb Digits)-Identifies the specific digits which are to 
be ignored for purposes of Toll Restriction. While these digits will still be 
outpulsed, the system will not acknowledge them as the first digits of a 
destination number. 
TO PROGRAM: Enter either the specific digits which are to be 
absorbed or NONE. A maximum of two digits can be absorbed by the 
system. 
IA9 (Incoming Absorb Digits)-Defines the number of digits that are to be 
stripped off an incoming dialed number from a TIE/CCSA or DID trunk. 
TO PROGRAM: Enter either the number of digits to be absorbed 
(maximum of two digits), or NONE. 
TRNl (Translated Number 1)-Defines the absorbed digit (IAB) which is 
to be translated into another digit(s). (See examples.) 
TO PROGRAM: Enter either X # Y or X # YY. 
X = The digit which is to be translated into another digit or digits. 
In a case where two digits are absorbed, only the second digit 
will be translated. 
Y or YY = The translated digit or digits which are to take the 
place of the initially-absorbed digit (X). 
TRN2 (Translated Number 2)-Defines the absorbed digit (IAB) which is 
to be translated into another digit(s). This parameter is the same as the 
TRNI entry 
TO PROGRAM: Enter either X # Y or X # YY: 
EXAMPLE A: 
IAB= 1 
TRNI = 9#2 
TRN2 = 8#3 
Three Digits Received from CO: 900 - 999; 800 - 819 
To Ring Three-digit DNs: 200 - 299; 300 - 319 
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							Common Control Switching Arrangement Access 
EXAMPLE B: 
IAB=2 
TRNl = 9#2 
TRN2 = 8#3 
RELATED FEATURES ;. 
3: 
4. 
5. 
6. Four Digits Received from CO: 5900 - 5999; 5800 - 58 19 
To Ring Three-digit DNs: 200 - 299; 300 - 319 
EXAMPLE C: 
IAB=2 
TRNI = 9#21 
TRN2 = 8#32 
Four Digits Received from CO: 5900 - 5990; 5800 - 5890 
To Ring Four-digit DNs: 2 100 - 2199; 3200 - 3299 
Direct Inward Dialing (System). 
Multiple Trunk Groups (System). 
TIE Trunks (System). 
Call Forward-Busy (Station). 
Call Forward-No Answer (Station). 
Direct Outward Dialing (Station). 
BENEFITS A ccess to Common Control Switching Arrangement enables a 
PERCEPTION user to reduce telecom costs by incorporating the system 
into a CCSA-type private network. 
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							Consoleless Operation 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS PERCEPTION can be operated without an attendant console. In this 
situation, incoming trunk calls can be routed to individual stations, 
attendant-position electronic/digital telephones, or the UNA device. 
PERCEPTION will operate in the Night Service mode in a consoleless 
operation, unless there is at least one Attendant-Position EKT/DKT 
(AEKT/ADKT) with a m button to place the system in the Day mode. 
Whenever the system is powered up and a console is not used, 
PERCEPTION will automatically assume a consoleless mode, which is 
identical to Night mode (see Night Service). In this mode of operation, 
each trunk rings at the station assigned as the night number (NIT prompt) 
in the DTRK Data Block, unless the system is equipped with an Attendant- 
Position EKT/DKT with a m button, which is programmed in the DEKT 
and DSD2 Data Blocks. 
See Night Service. 
1. Attendant-Position Electronic/Digital Telephones (DSS/DDSS). 
2. Direct-in Lines (System). 
3. Night Service (System). 
Consoleless operation can reduce costs, both by allowing an attendant to 
perform other duties during slow periods and by eliminating the need to 
employ an attendant on a daily basis. 
In tenant systems, executive suites, and distributed call processing 
applications, there is a need for several answering positions, each 
controlling specific trunks, but not requiring all the power of an attendant 
console. A PERCEPTION, in consoleless operation utilizing 20-button 
LCD electronic/digital telephone (with or without DSSDDSS consoles) or 
other types of telephones as answering positions, satisfies this 
requirement perfectly. 
This feature gives end-user a great deal of flexibility to configure the call 
answering/processing that best fits his or her unique application 
requirements. 
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							Dafa Transmission- Voice Band 
\. 
,: 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS PERCEPTION is suitable for voice-band data transmission (via modem), 
and is compatible with conventional modems operating at transmission 
rates of up to 9600 bps. 
A standard telephone interface circuit from an NSTU PCB is compatible 
with conventional modems. 
Any station which is to activate data transmission should be programmed 
not to receive warning tone. This will prevent the transmission interruption 
and data scrambling which could occur if warning tone were to sound 
during a data transferring session. Warning tone is denied by entering N in 
the WTA entry of the DEKT and DSTT Data Blocks. Denying warning tone 
also denies features which normally generate warning tone (Station 
Verification, Call Waiting, etc.) and the non-use of Camp-on indicator 
tones (Camp-on is still operable). 
Data Switching (all Features). 
The ability of PERCEPTION to interface modems to standard station ports 
gives the station user an inexpensive method for low-speed transmission 
of data, both through the system and over the telephone network. 
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							Dialed Number /den tifka tion Service (DNIS) 
DESCRlPTlON The Dialed Number Identification Service (DNIS) feature enables a 
PERCEPTION user to take advantage of the DNIS capability offered by all 
major long distance services. DNIS will interface with PERCEPTION at an 
E&M TIE line on either an NEMU or NDTU PCB, or at a DID port on either 
an NLSU or NDTU PCB. The system will be programmed by trunk group 
(in the DTGP Data Block) to treat received digits on each E&M TIE line 
and DID port as either a TIE/DID trunk call, or a DNIS call. If TIE or DID 
trunk operation is programmed, no changes from current operation are 
required. If DNIS is programmed, the system will route the incoming calls 
(based on the digits received; one to five digits permitted) to an internal 
directory number, an ACD group pilot number, a distributed hunting group, 
a voice mail port, the attendant console (UNA in Night service), or UNA in 
either Day or Night service. DNIS calls can only be routed to a single 
destination. Call preceded by invalid DNIS digits will be routed to Intercept 
2. 
The end-user will also be able to program an alphanumeric identifier, of up 
to 16 characters, that will be displayed on LCD telephones when the DNIS 
call is routed to it. If a DNIS call hunts, or is transferred or forwarded, the 
DNIS display will follow the call and be displayed on the final destination. If 
the DNIS call is routed to a pooled DIL destination, the display will be 
presented on each telephone on which the call rings. 
PERCEPTION will send a message to the MIS processor for each DNIS 
call routed into an ACD group, so that this information can be included in 
the relevant agent and group reports. The alphanumeric designation for 
each DNIS number will be part of the download from PERCEPTION to the 
MIS processor. For non-ACD calls, the DNIS number will be included in 
the SMDR information (in characters 35 - 39 on the printout field). 
OPERATION A n incoming DNIS call is basically routed in the following manner: 
1. PERCEPTION compares the received number to the table in the 
DNIS Data Block. 
H If the number is not entered in the data block, the call is routed to 
Intercept 2. 
2. If the programmed destination is the pilot number of an ACD group, 
the call enters the group queue and is processed as a normal ACD 
call. 
n The programmed display is shown at the answering agent’s 
telephone. 
4 The DNIS number is included in the information sent to the MIS 
processor for the call and the agent. 
3. If the programmed destination is the master number of a distributed 
hunt group, the call will be routed to the station in the group that 
should receive the next call in the normal manner. 
H The display will be presented to that telephone. 
4. If the programmed destination is a station that is call forwarded, or if 
the answering station then transfers the call, the call will follow the 
programmed forward or transfer to either an internal or external DN.  
						

							Dialed Number Identification Service (DNIS) 
5. 
PROGRAMMING 1. 
n The programmed display will follow the call to the destination 
telephone (if the forward or the transfer is to an internal DN) and 
will be presented to that telephone. 
If the call is routed to the attendant console, or rings no answer from 
a station to the attendant console and is then transferred to another 
station, the programmed display will be presented to the final 
destination station. 
The DNIS numbers, destinations, and alphanumeric displays are 
programmed in the DDNI Data Block. The system will also refer to the 
DDNI Data Block for routing and other handling instructions for calls 
received via a port assigned to a DNIS trunk group. 
NOTE: The DNIS message (for example: “ABC COMPANY”) will be 
shown on the LCD display only when a DNIS message is registered at 
the DIS entry in the DDNI Data Block. If NONE is registered at the DIS 
entry, current message (“TXXXX CALLING’? will be shown on the LCD 
display. 
2. The assignment of a trunk group as a DNIS group is programmed in 
the DTGP Data Block. 
RELATED FEATURES 1. ACD/MIS (ACD/MIS). 
2. Call Forward-No Answer (Station). 
3. Station Hunting (Station). 
4. Call Transfer (Station). 
5. Voice Mail Connection (System). 
6. Universal Night Answer (System). 
7. Night Service (System). 
8. Intercept (System). 
9. Direct Inward Dialing (System). 
BENEFITS S ince DNIS numbers are programmed by trunk group, this feature allows 
incoming calls to be routed to the proper channels, thus enabling calls to 
be immediately and properly handled by the most competent personnel to 
handle them. Proper identification of incoming and outgoing calls also 
makes the various ACD groups’ report printouts easier to evaluate. 
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