Toshiba Perception 1 2 User Manual

							Lockout 
BENEFITS Lockout provides a degree of privacy to a station user, by not allowing an 
attendant to break into a locked-out, monitored station. 
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							Meef-Me Page 
DESCRIPTION 
OPERATION 
PROGRAMMING The Meet-Me Page feature enables a call to be parked, while an individual 
is paged from an attendant console. The paged party can then pick up the 
call by accessing any system telephone and dialing the Meet-Me Page 
access code. 
To Make a Meet-Me Page: 
1. Dial the Meet-Me Page access code (El m) , 
W The EXCL SRC LED will light steadily when the first digit is 
dialed. 
W The voice path to the caller will be broken. 
W DEST will be displayed, as digits are dialed. 
2. Press them button. 
W The PAGE LED will light. 
W DEST will display the access code that is necessary to pick up 
the parked call. 
n STATUS will display TLK. 
3. Make the announcement, giving the access code that is displayed in 
DEST. 
4. Press the m button. 
4 The PAGE, LPK, and EXCL SRC LEDs will go out. 
n All displays will go out. 
W The RLS LED will light. 
W The console will become idle. 
NOTE: If the parked call is not picked up before a programmed time-out 
occurs, the call will recall to the attendant. DEST will display the code 
used by the attendant to park the call. 
To Cancel a Meet-Me Page: 
1. Press the mrd button. 
n The DEST display will go out. 
1. The Meet-Me Page access coder, which is used to initiate a page, is 
assigned in the MMP entry of the DSYS Data Block. 
2. Access codes, which are used to establish a page to each of the 
available Meet-Me Page zones, are assigned in the MMP entries of 
the DACD Data Block. The default codes are as follows: 
Meet-Me Page Zone # 0 
Meet-Me Page Zone # 1 
Meet-Me Page Zone # 2 
Meet-Me Page Zone # 3 
Meet-Me Page Zone # 4 
Meet-Me Page Zone # 5 
Meet-Me Page Zone # 6 
Meet-Me Page Zone # 7 
Meet-Me Page Zone # 8 
Meet-Me Page Zone # 9 
Meet-Me Page Zone # IO 
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							Meet-Me Page 
.: 
Meet-Me Page Zone # 11 
Meet-Me Page Zone # 12 
Meet-Me Page Zone # 13 
Meet-Me Page Zone # 14 
Meet-Me Page Zone # 15 
NOTES: 
1. 
2. 
3. 
4. 
5. 
RELATED FEATURES 1. Access to Paging (System). 
2. Hold-All Calls (Station). 
3. Meet-Me Page (Station).  In 
A levels of software, along with the D.01 level of software, the 
maximum number of the Meet-Me Page zones is 10. In 0.02 level of 
software and above, the number of the Meet-Me Page zones is 16. 
The attendant may reaccess a parked call that is associated with a 
page, by dialing the appropriate Meet-Me Page access code. 
If a page is not answered before the system’s Camp-on time-out 
period elapses, the parked call will rering at the attendant console. 
The Camp-on time-out period is specified in the COT entry of the 
DS YS Data Block. 
If the parked call times out back to the console, the attendant can do 
one of two things: 
n Answer the call on the m button, then press the m button to 
send it back into the park zone, or 
n Answer the call on the m button, then press the ma 
button to take it out of the parking zone, and speak to the caller 
again. 
If the system is in tenant service, and ATT0 parks a call, a station in 
tenant 1 can retrieve the call, and vice versa. 
BENEFITS Meet-Me Page enables people, who are not at their stations, or whose 
jobs require that they move about the facility frequently, to pick up 
incoming calls from virtually any location. It contributes to call processing 
efficiency. 
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							Message Waiting 
DESCRIPTION M essage Waiting allows an attendant console, that has been designated 
as the Message Center, to activate the Message Waiting signal on 
telephones which have been equipped to receive a Message Waiting 
indication. Such telephones may be either the 2500-series telephones with 
lamp indicators, or electronic/digital telephones with assigned m 
buttons. The attendant console’s Busy Lamp Field can display all the 
stations that have Message Waiting set. 
OPERATION To Leave a Message Waiting Signal: 
1. After dialing a station that either is busy, is in Do Not Disturb mode, or 
does not answer. 
2. Press them button. 
H The MSG LED will light, and the MW indication will be set. 
3. Press the m button. 
To Display Message Waiting: 
1. Press the m button. 
2. Dial the hundreds group to be displayed. 
n The hundreds group identifier will display the dialed hundreds 
group. 
H The Busy Lamp Field will display all the stations that have 
Message Waiting set. 
3. If necessary, dial another hundreds group to display additional 
stations that have Message Waiting set. 
4. Press the m button. 
n The Busy Lamp Field will return to the busy station’s display. 
To Cancel Message Waiting: 
1. Press an idle m button. 
n The LPK LED will light and the RLS LED will go out. 
2. -Dial the station’s directory number. 
n The DEST directory number will be displayed as the digits are 
dialed. 
n The MSG LED will show the status of the MW LED at the called 
station. 
3. Press the m button. 
n The MSG LED will go out (if it was on), and the MW condition will 
be cleared at the called station. 
4. Press the m button. 
To Cancel All Message Waiting Signals: 
1. Press an idle m button. 
n The LPK LED will light and the RLS LED will go out. 
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							Message Waifing 
2. Dial the All Clear access code (g 0 5 . 
3. Press them button. 
PROGRAMMING The Message Center is defined in the DMCD Data Block. In order for an 
electronic/digital telephone to receive a Message Waiting indication, it 
must have a designated m button, which is assigned in the DEKT Data 
Block. Standard telephones receive this capability through the assignment 
of Message Waiting Lamp (MWL = Y) within the DSTT Data Block. 
NOTES: 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
70. The number of message centers is limited to one in a non-tenant 
services system, and to one per tenant in a tenant services system. 
A Message Waiting indication can be sent to a station which has 
registered Do Not Disturb. 
A Message Waiting indication will be sent to the destination of a call 
forward, unless the destination is a message center. In this case, the 
message will be sent directly to the station which initiated the call 
forward. Likewise, any voice mail message will be indicated at the 
initial forwarding station. 
In a station hunting situation, any Message Waiting indication will 
always be sent to the originally-dialed station. 
When a common directory number (DN) appears on several 
telephones, a Message Waiting indication will appear only on the 
telephone which claims the dialed DN as its Prime DN (PDN). 
A Message Waiting indication cannot be sent to a single-appearing 
secondary DN. Any pending message indication regarding one of 
these lines, must be sent to a station’s PDN. 
A system or tenant can be configured with either a “LIVE” Message 
Center, or a recorded Voice Mail Message Center, but not both. 
Any multi-button electronic/digital telephone can have both an 
assigned m (Message Waiting) button, and an assigned m 
(Station-to-Station Message) button. 
A message center can send an unlimited number of Message Waiting 
indications. There is also no limit to the number of station message 
indicators which can simultaneously be activated. Each station can 
receive only one Message Waiting indication, although those 
equipped with an m button, may also receive a station-to-station 
message indication. 
If an electronic/digital telephone is not equipped with an m button, 
or if a standard telephone does not have a Message Waiting lamp, 
when the attendant leaves a message, the station will receive a 
double ring every 20 minutes. If voice mail is the designated 
message center, the station W/U NOT receive the double ring every 
20 minutes. 
RELATED FEATURES None. 
BENEFITS The ability of the attendant console to send Message Waiting indications 
quickly and conveniently, informs station users that a message is waiting 
for them. This improves communication among both employees and 
; 
outside callers, by reducing the occurrence of lost messages. 
4-30  
						

							Night Service Control 
DESCRlPTlON Each attendant console in a PERCEPTION system has the ability to 
activate or deactivate the Night Service. This allows calls which arrive 
either after regular business hours, or during other designated time 
periods, to be routed either to specific stations (Flexible Night Answer), or 
to a common signaling device which indicates incoming calls through the 
sound of a bell, gong, or chime (Universal Night Answer). When utilizing 
Flexible Night Answer, each attendant console also has the ability to 
assign calls, which arrive over specific trunks, to ring at specific stations. 
The activation/deactivation of Night Service can be controlled only from an 
attendant position. 
OPERATION To Activate Night Service: 
Night Service will automatically be activated in the following situations: 
1. In single-console installations, when an attendant presses either the 
console’s m or M button, or disconnects the console’s 
handset/headset. 
2. In two-console installations, when an attendant presses each console’s 
m or m button, or has disconnected its handset/headset. 
(Combinations of these operations between the two attendants are 
permitted.) 
To Assign Flexible Night Answer Connections: 
1. Press an idle m button. 
n The LPK LED will light. 
H The RLS LED will go out. 
2. Press the m button. 
n The NITE LED will flash. 
4 Dial tone will be heard. 
3. Dial the trunk access code followed by its member number (see Note 6). 
n The dial tone will stop once the first digit is dialed. 
n The LPK LED will go out, and the dial tone will return once the 
complete number has been dialed. 
n The first two dialed digits will display under the DEST 
designation, and will move to the SRC designation once the 
number has been completely dialed. 
NOTE: If a nonexistent access code or trunk member number has been 
dialed, the attendant will hear overflow tone. This tone can be released by 
pressing the m button. 
4. Dial the directory number (DN). 
n The dial tone will stop after the first digit has been dialed. 
n The DN will display under the DEST designation. 
n The LPK LED will light. 
n The dial tone will be heard. 
5. Repeat Steps 3 and 4 in order to make additional assignments. 
4-31  
						

							Night Service Confrol 
6. Press the m button. 
H The RLS LED will light. 
W Both the NITE and LPK LEDs will go out. 
NOTE: If a nonexistent DN has been dialed, the attendant will hear 
overflow tone.This tone can be released by pressing the 
button. 
To Assign Universal Night Answer Connections: 
1. Press an idle m button. 
H The LPK LED will light. 
W The RLS LED will go out. 
2. Press them button. 
4 The NITE LED will flash. 
W Dial tone will be heard. 
3. Dial the trunk access code followed by its member number (see Note 
‘3. 
n The dial tone will stop once the first digit has been dialed. 
n The LPK LED will go out, and the dial tone will return once the 
complete number has been dialed. 
H The first two dialed digits will display under the DEST 
designation, but will shift to SRC once dialing has been 
completed. 
NOTE: If a nonexistent access code or trunk member number has been 
dialed, the attendant will hear overflow tone. This tone can be released by 
pressing the m button. 
4. Press the m button. 
H The RLS LED will light. 
H The NITE and LPK LEDs will go out. 
NOTE: Repeat Steps 1 - 4 in order to make additional assignments. 
PROGRAMMING Night routing numbers for specific trunks can also be assigned by entering 
the directory number of the designated night station in the NIT entry of the 
DTRK Data Block. 
NOTES: 
1. Night numbers can be assigned only if Night Service is not currently 
activated, when the attendant begins the trunk-to-night-station 
posting procedure. 
2. Night Service cannot be activated by an attendant while a call is 
being processed. 
3. Timed recalls, which occur after the activation of Night Service, will 
ring either the specified night station or the UNA signaling device. 
4. If the attendant console’s handset/headset is disconnected, the 
console keyboard will be disabled. This procedure is recommended 
in order to prevent tampering, when the console is left unattended. 
5. Once assigned, night stations will remain fixed until they are changed 
via either the attendant console, or a data input terminal. 
4-32  
						

							Night Service Control 
6. A trunk’s member number is the second half of the Group/Member 
Number (GMN) indication in the DTRK Data Block. The member 
number portion of this indication designates each individual trunk 
contained within a particular trunk group. 
7. Night Service calls from DID or CCSA trunks to specific directory 
numbers (LDNs), will be routed to the destination defined by the NT1 
and NT2 entries in the DSYS Data Block. These entries cannot be 
changed by the attendant. 
RELATED FEATURES 1. Multiple Console Operation (System). 
2. Night Service (System). 
3. Call Forward-No Answer (Station). 
4. Manual Line Service (Station). 
5. Overflow Facility (Attendant). 
6. Position Busy (Attendant). 
BENEFITS Night Service ensures that calls will not be missed, either after regular 
business hours or within time periods, when a console must be left 
unattended. The availability of Night Service alternatives (Flexible Night 
Answer and Universal Night Answer) offers an additional degree of system 
customization, since incoming calls can be routed to answer positions in 
the method that most conveniently corresponds with each customer’s 
situational requirements. 
4-33  
						

							Non-Delayed Operation 
DESCRIPTION The Non-Delayed Operation allows a console operator to make a call for a 
requesting station user, without requiring the station user to go on-hook. 
The user initially reaches the attendant console by dialing 1. 
OPERATION 1. An attendant answers a 0 call from a requesting station. 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
2. The attendant dials the desired trunk access code. 
3. The attendant either dials the desired number and then releases, or 
simply releases and allows the station to complete the desired dialing. 
None. 
NOTE: When a station places a call through an attendant (Through 
Dialing), toll restrictions which normally apply to that station, will not apply 
Through Dialing (Attendant). 
Non-Delayed Operation permits a station user to place a call that would 
otherwise be prevented by Toll or Class of Service restrictions. This saves 
the user the effort of having to locate a telephone which would allow the 
placement of his/her desired call. 
4-34  
						

							Ovevflo w Facility 
DESCRlPTl()N The Overflow Facility is activated by a dedicated B button on 
the attendant console. Pressing this button causes any incoming calls, 
which are not answered within the designated Attendant Overflow time-out 
period, to be automatically transferred either to a specific preassigned 
station, or to the Universal Night Answer (UNA) facility. Overflow is active, 
only when the Overflow feature has been activated and the attendant is 
busy using a loop button. 
OPERATION 1. The OVERFLOW LED is off when the feature is not activated. 
2. To activate the Overflow Facility, press the m button. 
H The OVERFLOW LED will light steadily. 
3. While the feature is activated, any incoming call which is not 
answered before the Attendant Overflow time-out period elapses, will 
be released from the console, and routed to the alternate answering 
point. 
1 If the call is not answered at the alternate point within the time 
period allowed by the specified Ring-No-Answer time-out, it will 
return to the console. 
4. To deactivate the Overflow facility, press the B button. 
n The OVERFLOW LED will go out. 
PROGRAMMING 1. The answering point(s) for the Overflow facility can be defined either 
through the use of a Teletype terminal, or directly from an attendant 
console. 
H In a tenant situation, either console may be used. 
n When using a Teletype terminal, Overflow destinations should be 
indicated within the OFLl (for tenant 0) and the OFL2 (for tenant 
1) entries of the DSYS Data Block. 
n In non-tenant systems, the OFL2 prompt will not appear on the 
programming screen. 
n In a one-tenant system which utilizes two attendant consoles, the 
Overflow destination that is specified in the OFLl entry will apply 
to both consoles. 
2. To assign an Overflow answering point from an attendant console, 
follow the procedure below. The noted procedure is the same as that 
used to set destination points for Flexible Night Answer and Universal 
Night Answer, except that 0 is substituted for the trunk access code 
and member number. 
When the Overflow Answering Point is a Specified Directory 
Number (DN): 
1. Press an idle m button. 
H The LPK LED will light. 
H The RLS LED will go out. 
2. Press the m button. 
n The NITE LED will flash. 
n Dial tone will be heard. 
4-35