Toshiba Perception 1 2 User Manual

							Digital lnforma tion Display 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
n RST: The attempted connection is restricted (not allowed). 
1 HNT: The called station was busy, and hunting has occurred to the 
number now displayed as DEST. 
q VCT The called number either does not exist or is disabled. 
n TLK: The attendant is currently involved in a talking connection with 
the called party. 
TGB (Trunk Group Busy): 
Trunk Group Busy LEDs are numbered 0 - 9, and they provide a visual 
indication of the status of each trunk group. Possible indications are as 
follows: 
n LED off: At least one trunk is idle. 
n LED on steadily: Attendant has utilized Trunk Group Access Control. 
H LED flashing: All trunks are currently busy. 
ALARM: 
1. ALARM-MAJ (Major)-This alarm occurs when the system is not 
functional, and is accompanied by an emergency transfer. 
2. ALARM-MIN (Minor)-This alarm indicates that either the system 
clock is not set, or that there has been a ringing-generator power 
failure. 
3. ALARM-MDR (SMDR)-This alarm indicates a problem with the 
external SMDR equipment. 
CW (Call Waiting): 
Indicates that an unanswered call(s) is waiting for the attendant. 
NOTE: When a 2- or 3-digit trunk access code is used, only the first digit 
will be displayed (together with the member number) on the SRC/DEST 
LEDs. 
None. 
1. Incoming Call Identification (Attendant). 
2. Station Number Display (Attendant). 
3. Trunk Equipment Number Display (Attendant). 
The digital information display provides an attendant with valuable 
information regarding each incoming and outgoing call. This allows for 
quick and efficient call handling, and also enables the attendant to 
immediately relay the call source or status information to party members 
who may request it. 
4-16  
						

							Direct Access to Paging 
DESCRlPTlON The m button on the attendant console provides an attendant with a 
direct push-to-talk access to any of the following: one external paging 
zone, all external paging zones, one internal paging group, the expanded 
internal paging group, or both the expanded internal paging group and all 
external paging zones. When an attendant presses this button, this will 
preempt any page that is already in progress. The PAGE LED will light 
steadily whenever a page zone is being utilized by the attendant. 
OPERATION To Page from an Idle Console: 
1. Press the m button, or press an idle m button and dial the 
proper access code for the desired zone/group. 
n The PAGE LED will light. 
w The RLS LED will go out. 
H An idle LPK LED will light. 
n The PAGE ACCESS code will be displayed as DEST. 
n The STATUS display will show TLK. 
2. Make the announcement. 
3. Press the m button. 
n The PAGE and LPK LEDs will go out. 
n The RLS LED will light. 
n The DEST and STATUS displays will go out. 
To Page from an Active m Button: 
1. 
Press the m button, or put the active m button on hold, press an 
idle m button and dial the proper access code for the desired 
zone/group. 
n The call will automatically go on hold. 
n The PAGE LED will light. 
H The EXCL SRC LED will light. 
2. Make the announcement. 
3. Press the m button. 
n The PAGE LED will go out. 
n The EXCL SRC LED will go out. 
w The LPK LED will flash. 
n The RLS LED will light. 
4-17  
						

							Direct Access to Paging 
The paging assignments in the system are as follows: 
ZONE 
ACCESS CODE 
0 
1 
2 
3 
4 
All External Zone Paging 
Internal Group Paging 
Expanded Internal Group Paging t~~bnd~[$roush~~-. 
-. 
Expanded Internal Group Paging 
and All External Zone Paging 
Defined in DSYS Data Block 
-3 
PROGRAMMING Th e assignment of the m button to a particular page zone or to an All 
Page zone, is done independently for each console within the DATT Data 
Block. The paging access codes are defined in the DACD Data Block. The 
All Page access code is assigned in the DSYS Data Block. 
NOTES: 
1. This feature provides an attendant with a single-button access to 
either one particular zone, or to all zones. If a different page zone 
(other than that assigned to a 
q m button) is to be used, the 
attendant must press an idle m button and dial the appropriate 
access code for that particular page zone. 
2. Station users, who are involved in a page and are interrupted by an 
attendant page, will receive overflow tone and will be disconnected. A 
paging circuit/trunk must be reaccessed in order for a preempted 
announcement to be continued. 
RELATED FEATURES 1. Meet-Me Page (Station). 
2. Meet-Me Page (Attendant). 
BENEFITS Direct Access to Paging allows an attendant to quickly and easily access 
the Paging feature. 
4-18  
						

							Incoming Call Idenfificafion 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS The Incoming Call Identification (ICI) display is a backlit panel that 
indicates the type of call that is currently connected to a console Loop 
(m) button. Twelve different displays are possible: 
n TIE: TIE Trunk. 
CO: Central Office trunk. 
WAT: WATS trunk. 
FX: Foreign Exchange trunk. 
INT: Intercept. 
RCL: Recall. 
OPR: Dial-O call. 
TIM: Timed reminder (Camp-on, RNA, etc.). 
SER: Serial call (business console only). 
HLD: (Not Used). 
LNl: DID call to LDN 1. 
LN2: DID call to LDN 2. 
Operation is automatic. 
Intercept and Listed Directory Numbers (LNI and LN2) are assigned 
within the DSYS Data Block. 
Digital Information Display (Attendant). 
Incoming Call Identification enables an attendant to identify the type of call 
currently ringing at the console. It also allows for a call differentiation, 
when more than one company or division shares a single console. 
4-19  
						

							Incoming Call Priority 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
,’ 
An attendant console can be programmed to receive calls according to a 
set Incoming Call Priority pattern. Incoming calls can either be presented 
according to a designated sequence, which specifies the priority levels of 
different types of trunk calls, operator calls, and recalls, or they can be 
presented on a first-in/first-out basis. 
Once the system is programmed, the operation of Incoming Call Priority 
will be automatic. 
Incoming Call Priority is assigned within the DAlT Program. 
NOTES: 
1. If two attendant consoles are used (without tenant service), the 
priority options are as follows: 
a. One attendant can be assigned priority and the other not have 
priority 
6. Both can have priority. 
c. Neither has priority 
For option a, program one console with priorities and the other 
console without priorities. For the second console, ATT1 is to have 
priority and console Al70 not to have priority; program both to have 
priori@ then go in and turn off priority for ATTO. 
For option b, program both consoles to have the same priorities. 
For option c, answer N to the DATT/PRI prompt, 
2. If tenant service is used, each attendant console will have its own 
Incoming Call Priority arrangement. 
3. When attendant overflow is used, the electronic/digital telephone, 
which is to receive overflow calls, will receive calls according to the 
same priority arrangement that is assigned to the registering 
attendant console. 
Digital Information Display (Attendant). 
Incoming Call Priority provides the option of receiving calls, either 
according to their designated importance, or strictly on a first-in/first-out 
basis. This provides users with a degree of further system-customization, 
and allows calls to be handled more efficiently. 
4-20  
						

							Individual Trunk Access 
DESCRlPTlON The use of Individual Trunk Access enables an attendant to access each 
trunk individually. This is useful for trunk-testing purposes. 
OPERATION See Trunk Verification. 
PROGRAMMING None. 
RELATED FEATURES 
1. Trunk Verification (Attendant). 
2. Station Verification (Attendant). 
BENEFITS Individual Trunk Access is useful for trunk-testing purposes, enabling 
defective trunks to be easily identified. 
4-21  
						

							Interposition Call Transfer 
DESCRlPTlON Interposition Call Transfer allows attendants in a multiple-console system 
to call each other, and transfer calls from one console to the other. 
OPERATION To Call Console-to-Console: 
1. Press an idle m button on the calling console. 
4 The LPK LED will light. 
n The RLS LED will go out. 
2. Dial n. 
H DEST will display 0. 
n STATUS will display RNG. 
n A ringing tone will be heard. 
3. When the called console answers: 
n ICI will display OPR. 
H STATUS will change to TLK. 
n A voice connection between the two consoles will now be 
established. 
To Transfer a Call Console-to-Console: 
1. Dial m. 
n The EXCL SRC LED will light. 
n The voice path to the caller will be broken. 
n DEST will display 0. 
n STATUS will display RNG, and a ringing tone will be heard. 
n Release, or stay on the line to announce the call. 
NOTE: At this point, it is possible to return to the original calling party 
without transferring the call. To do so, press the mrd button. 
2. When the called console answers: 
n STATUS will change to TLK. 
n A voice connection between the two consoles will now be 
established. 
n ICI will display OPR. 
3. Press them button. 
n The RLS LED will light. 
4 The LPK and EXCL SRC LEDs, and all displays will go out. 
H A voice connection will be established between the second 
console and the original calling party. 
1 ICI will change to reflect the type of the call. 
4 The console will become idle. 
PROGRAMMING The operation of this feature is automatic. 
RELATED FEATURES None. 
BENEFITS Interposition Call Transfer makes call processing quicker and more 
efficient. Once answered, a call can be transferred to the attendant best 
able to handle it. 
4-22  
						

							/ oh 
DESCRIPTION 
OPERATION The m Business button and/or the m Lodging/Health Care 
button allows one LPK line to be connected with another LPK line. A 
typical operation that utilizes this button is when a call has returned to the 
console, unanswered on an m button, and the called party must be 
paged. 
To Join Calls: 
1. Press the m button. 
n The party on the m button will automatically be placed on hold. 
n The LPK LED will flash. 
4 The RLS LED will light. 
2. Page the called party. 
3. When the called party calls the attendant: 
n The LPK LED will flash. 
n ICI, SRC, and COS will be displayed. 
4. Press the m button to answer the call. 
n The LPK LED will light. 
n The RLS LED will go out. 
5. Inform party #2 of the call on the m button. 
6. Press the m or m button. 
q The ICI, SRC, and COS displays will go out. 
q The second LPK will be placed on hold. 
7. Press the first m button. 
n The second LPK LED will go out. 
n The first LPK LED will light steadily. 
n The ICI, SRC, and COS LEDs will light to identify the original call 
on the first LPK. 
n DEST will display the DN from the second LPK. 
n STATUS will display TLK. 
n A three-way conversation will now be established. 
8. Press the m button. 
n The first LPK LED and all displays will go out. 
n The RLS LED will light. 
n The two parties remain connected. 
NOTES: 
1. This feature allows only the following type of calls to be joined 
together: 
H One outside call on one loop key, and one internal (station) call 
on the other loop key. 
W One internal (station) call on one loop key, and another internal 
(station) call on another loop key. 
2. Two outside calls 
CANNOT be joined together. (Do not confuse this 
with the Conference fea We.) 
4-23  
						

							J oin 
PROGRAMMING 
RELATED FEATURES 
BENEFITS The operation of this feature is automatic. 
1. Conference (Station). 
2. Meet-Me Page (Attendant). 
Join enables the attendant to ensure that an incoming call reaches the 
correct person as quickly as possible. It also enables the attendant to 
speak with both parties before releasing the conversation from the 
console. Join is a particularly valuable feature in centralized call answering 
applications. 
4-24  
						

							Lockout 
DESCRlPTlON Lockout denies an attendant the ability to reenter an established two-party 
connection that is being held on a console loop. Reaccess is only 
possible, when one station user hangs up, and the other station 
automatically recalls the attendant. This feature is a programmable option 
for the attendant console. 
OPERATION Starting Condition: 
1. An attendant processes a call in the normal manner, but presses the 
m button instead of m button. 
n The LPK LED will flash. 
n The calling and called parties will be connected. 
n The call will be held at the console. 
When Lockout Is Active: 
1. After an attendant presses an m button: 
n The LPK LED will light. 
n The EXCL SRC and EXCL DEST LEDs will light. 
n The attendant will have control of the loop, but will not be able 
hear the established conversation. to 
2. At this point, either one of the following two actions is possible: 
a. Press the m button in order to return to the starting condition 
described in number 1 above. 
b. Press the m button in order to release the call from the 
console. 
n The LPK, EXCL SRC, and EXCL DEST LEDs will go out. 
n The RLS LED will light. 
3. Once one of the called stations hangs up, the other station will recall 
to the attendant, and may be rerouted. 
4. When the console is recalled: 
n DEST will display the station number. 
n ICI will display RCL. 
When Lockout Is Denied: 
1. After an attendant presses the m button: 
n The LPK LED will light. 
n The attendant will be able to access and bridge onto an existing 
conversation, and no warning tone will be provided to the 
conversing parties. 
PROGRAMMING Lockout is individually selected for each console via the LKO entry of the 
DAlT Data Block. Specific programming options are as follows: 
n LKO = Y (Lockout active). 
n LKO = N (Lockout denied). 
NOTE: When Lockout is activated, the called station will still be connected 
to the attendant, and thus, cannot utilize Call Transfer, Call Conference, or 
any other Call-related features. 
RELATED FEATURES None. 
4-25