Toshiba Perception 1 2 User Manual

							Mu/tip/e Console Operation 
PROGRAMMING 1. Attendant console parameters are set within the DATT Data Block. 
2. Tenant Service is specified in the TEN entry of the DSYS Data Block. 
RELATED FEATURES 1. Tenant Service (System). 
2. Night Service Control (Attendant). 
3. Consoleless Operation (System). 
4. DSS Consoles (DSS/DDSS). 
5. Attendant-Position Electronic/Digital Telephones (DSS/DDSS). 
6. Trunk Groups (System). 
BENEFITS In Multiple Console Operation, the ability to configure up to IO centralized 
answering positions (two attendant consoles and eight attendant-position 
electronic/digital telephones and DSS/DDSS console combinations) gives 
the customer the flexibility and the power to design the call answering 
arrangement that best serves his or her unique application requirements. 
In high-traffic centralized call processing applications, up to two full PBX 
attendant consoles can be configured; and the attendants can be backed 
up with Attendant-Position Electronic/Digital Telephones with up to eight 
DSS/DDSS consoles if required. 
1-43  
						

							Multiple Trunk Groups 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS PERCEPTION can accommodate up to 16 trunk groups (0 - 15). These 
trunk groups can be configured to organize the end-user’s trunk facilities 
to suit his or her application requirements. It also enables the end-user to 
break up different trunks and trunk types for access by the Least Cost 
Routing feature. 
The operation of each trunk group varies according to each specific trunk 
type. Individual trunk groups are accessed by entering an access code at 
the telephone, prior to dialing the destination directory number. The station 
user’s ability to access individual trunk groups is controlled by the Class of 
Service assigned to his or her station. 
Trunk parameters are set within the DTGP and DTRK Data Blocks. 
NOTES: 
1. A private line is assigned to a designated private-line trunk group. 
2. Depending upon the system and software, there is a restriction to the 
number of trunks that may be assigned to one trunk group. Refer to 
the appropriate PERCEPTION Installation and Maintenance manual. 
1. CCSA Access (System). 
2. Class of Service (System). 
3. Least Cost Routing (System). 
4. Route Advance (System). 
5. Tandem Switching (System). 
6. TIE Trunks (System). 
7. Direct-in Dialing (System). 
8. Direct-in Lines (System). 
Multiple Trunk Group capability allows PERCEPTION to accommodate 
different types of trunks which are each required for their unique call- 
routing capabilities. It also allows the end-user to customize the outgoing 
call capabilities of individual station users. 
I-44  
						

							Music-on-Hold and Camp-on 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS A standard interface allows for system connection to a customer-provided 
music source. When music is provided in the system, it will be connected 
to each call that is placed by a station or attendant, into either a hold, 
Camp-on/Call Waiting, or consultation-hold condition. As an option, the 
Music-on-Hold (MOH) source can be used simultaneously with the 
Automatic Wake-up/Timed Reminder feature. 
The customer-supplied outside music source is connected to an access 
port on the NPRU PCB via the appropriate Main Distribution Frame (MDF) 
connector. 
NOTES: 
1. When Music-on-Hold is incorpora ted into a system, an LED on the 
front panel of the NPRU PCB will light whenever music is being 
played on a held, camped-on, or call waiting call. 
2. An outside call will be placed on consultation hold whenever a station 
user either flashes the hookswitch on a standard telephone, or 
presses the m button on an electronic/digital telephone in an 
attempt to initiate either a transfer or a conference. In such a 
situation, the caller will hear Music-on-Hold if it is provided within the 
system. 
None. 
1. Call Waiting (Station). 
2. Conference (3-Party/Transfer) (Station). 
3. Hold All Calls (Station). 
4. Attendant Camp-on with Indication (Attendant). 
5. Automatic Wake-up/Timed Reminder (Lodging/Health Care). 
Music-on-Hold assures outside callers that they are still on hold and that 
their call has not been dropped or forgotten, and provides a pleasant 
interlude while waiting for their calls to be handled. When used 
simultaneously with the Automatic Wake-up/Timed Reminder feature, 
Music-on-Hold will allow a station user to differentiate between a regular 
call and a wake-up call, since a call recipient will hear music, rather than 
the silence that is associated with a regular incoming call. Music-on-Hold 
can also be used to provide callers with recorded information about the 
organization’s products or services while they wait for their calls to be 
handled. 
l-45  
						

							Night Opera tar Station 
DESCRlPTlON This feature assigns the Night Mode Answering Destination for Operator 
(dial-o) calls. The destination can be programmed as either a specific 
directory number or Universal Night Answer. 
OPERATION Automatic. 
PROGRAMMING The Night Operator Station is programmed in the DSD2 Data Block. 
NOTES: 
1. This feature is only available in Versions A.06B software and above. 
2. If a Night Operator Station is not programmed, dial-0 calls (when the 
system is in the Night mode) will receive a fast-busy. 
3. If a standard telephone is programmed as a Hot Line to the attendant, 
the call will forward to the Night Operator Station when the system is 
in the Night mode and a Night Operator is programmed. 
RELATED FEATURES Manual Line Service (Station). 
BENEFITS Night Operator Station adds security to the system, by ensuring that dial-0 
calls reach an attended station when the system is in Night Operation. 
This feature is particularly valuable in Lodging/Health Care applications, in 
which the front desk or central answering position is not attended around 
the clock. It can also be used for after-hours attendant call rerouting in 
business systems. 
l-46  
						

							Night Service 
DESCRlPTlON Night Service is used to route incoming calls, which are normally 
answered by an attendant, to either specific directory numbers (Flexible 
Night Answer), or to the Universal Night Answer (UNA) feature. Night 
Service is automatically activated whenever the attendant console or an 
attendant-position electronic/digital telephone (consoleless operation) puts 
the system into the night service. 
OPERATION Flexible Night Answer (FNA): 
1. Some or all of the CO trunks may be routed on a one-to-one basis to 
selected DNs. 
2. The trunk-to-station assignments which are used for FNA, may be 
altered by an attendant whenever Night Service is not activated (See 
Night Service Control-Attendant Feature). 
3. Once a particular trunk-to-station assignment is made, it is 
considered fixed, and will remain stored in PERCEPTION memory. 
4. A trunk may not be assigned to multiple DNs; however, in Versions 
D.02 software and below, one or more trunks may be assigned to the 
same DN. In Versions D.03 software and above, DIL-delayed ringing 
is allowed in the Day mode. See this feature for further explanation. 
Universal Night Answer: 
1. UNA service arranges for incoming calls, which are normally 
answered by the attendant, to activate a common signaling device 
(loud bell, gong, chime, etc.) on the customer’s premises whenever 
the console is left unattended. 
2. When UNA is activated, any station user may answer an incoming 
call by simply dialing the system’s UNA access code (10) . This 
access code is specified in the DACD Data Block. 
3. The attendant may also answer a UNA call (after changing from Night 
to Day mode) by dialing the UNA access code (in) . 
4. A station which answers an incoming call over the UNA feature, may 
still utilize any other features which are normally available to that 
station. 
5. Any incoming trunk call which is not registered to ring at a particular 
station via FNA will automatically access the UNA feature. 
PROGRAMMING 1. In order for PERCEPTION to route incoming calls to specific stations, 
a connection must be registered between each relevant port number, 
trunk group/member number, and Night Service station number. This 
information is registered in the DTRK Data Block via the use of either 
a TTY or an attendant console (see Attendant Features: Night 
Service Control). 
2. When a system utilizes tenant service (when the TEN prompt of the 
DSYS Data Block = Y), two additional prompts will arise to enable the 
assignment of a specific UNA zone for each tenant (UNAO = TENO; 
UNAI = TENl). 
3. See Notes 7, 8 and 9. 
NOTES: 
1. Some members of a particular trunk group may be assigned to ring at 
specific stations during Night Service (FNA), while other members of 
l-47  
						

							Night Service 
the same trunk group may access the UNA service. Any incoming 
call which utilizes the FNA feature, can be answered via Call Pickup- 
Directed/Group. 
2. When the system is in Night mode, DID-LDN calls may optionally be 
routed to either a specific DN (FNA) or to the UNA feature. Either of 
these routing options may be assigned in the DSYS Data Block (NTl, 
NT2) via a TTY Neither routing assignments nor changes may be 
accomplished via an attendant console. 
3. Night Service will automatically be activated whenever power is 
restored after a power failure. 
4. All features which are usually available to a station user (other than 
those which involve an attendant) are available while Night Service is 
in effect, 
5. Night Service will automatically be activated whenever both 
attendants have: 
a. Removed their handsets/headsets, or 
b. Pressed their= buttons, or 
c. Pressed their m buttons (see Attendant Features: Night 
Service Control). 
6. Night Service is often assigned to act as a default in instances when 
a call cannot be completed normally These instances are noted 
within their relevant topic-feature descriptions. It is advisable to 
always have a signaling device attached to the UNA port. 
7. If an FNA station is busy, incoming trunk calls will align in a queue 
and either Call Waiting or Camp-on will automatically be employed. 
The employment of either of these features will be indicated to the 
user of the busy station through the sounding of a warning tone (if the 
system is programmed to do so). The user will hear a CO ringback 
tone, and may then access the waiting patty and direct him to call 
back later, to continue holding, etc. Incoming station calls which 
encounter a busy night station will receive busy tone. 
8. If an FNA station is a standard DTMF telephone, its COS should 
allow for warning tone usage (Warning Tone-Allowed). It is important 
to note, however, that such a station cannot also be used for data 
transmission since the sounding of warning tone could easily 
scramble transferring messages. Thus, warning tone should be 
denied to stations which are to utilize data transferring capabilities. 
Refer to the Data Transmission-Voice Band system feature for further 
information regarding this restriction. 
9. If an FNA station is an electronic/digital telephone, it should be 
equipped with a Call Waiting button. 
10. Trunks which are directly assigned to specific directory numbers for 
FNA application can be accessed from outside PERCEPTION by 
dialing the 7-digit number of the connected DN. 
11. If an incoming call, which is directed over either FNA or UNA, is 
answered and then transferred, and a Ring-No-Answer time-out 
occurs, the call will either return to the respective FNA station, or will, 
once again, sound the UNA device. 
12. When Night Service is active, the Do Not Disturb (DND) feature 
cannot be used on a station that has been designated for FNA night 
answer. 
l-48  
						

							Night Service 
RELATED FEATURES 
BENEFITS 
13. 
14. If tenant service is being utilized, a distinct UfVA zone may be 
assigned for each tenant. In this case (when the TEN prompt of the 
DSYS Data Block = Y), two additional prompts will arise to enable 
distinct UNA-zone assignment. 
m button can be assigned on an AEKT/ADKT in consoleless 
operation. 
15. DlLs cannot be pooled for Night Service destinations. 
1. Consoleless Operation (System). 
2. Power Failure/Emergency Transfer (System). 
3. Call Pickup-Directed (Station). 
4. Call Pickup-Group (Station). 
5. Call Waiting (Station). 
6. Attendant Camp-on with Indication (Attendant). 
7. Night Service Control (Attendant). 
8. Trunk Group (System). 
Night Service enables the end-user to change the destinations of incoming 
calls during periods when primary call answering/processing points are not 
staffed. 
I-49  
						

							Off-premises Stations 
DESCRIPTION This feature allows standard telephones to be remotelv located from 
where a system’s switching equipment is located. Once connected, an off- 
premises station will have the abilities and limitations of a regular on- 
premises station (as determined by the station’s designated COS). The 
Off-Premises Extension connects to PERCEPTION via the local telcos’ 
central office facilities. 
OPERATION Automatic. 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
NOTES: 
1. The maximum unaided loop range of the DSTWNSTU is 500 ohms 
(including the station instrument). 
2. A standard telephone (DSTWNSTU) line circuit may be connected to 
standard long-line circuits, 2- and 4-wire converters, and 2- and 4- 
wire repeaters. These units collectively provide the necessary range 
extension for signaling, supervising, and ringing a remotely-located 
standard telephone. They also provide the power and gain that are 
necessary to compensate for excessive loop loss. 
3. The FCC Facility Interface Code is OL13A. 
4. Standard telephone line circuits introduce a IdBm loss on line-to- 
trunk connections, and a 5dBm loss on line-to-line connections. 
Although the acceptable transmission-degradation level is SdBm, 
repeaters may be required in cases where there is excessive loop 
loss. Thus, the off-premises loop loss should a/ways be checked 
when replacing a conventional PBX with a PERCEPTION system. 
Off-premises Stations are assigned in the DSTT Data Block as standard 
DTMF or rotary-dial stations. 
None. 
The use of Off-premises Stations allows low-cost standard telephones to 
be used in a small branch, or other remote locations where a full PBX 
system is cost-prohibitive. Connection to a PERCEPTION system allows 
the remote stations to access and use PBX features which would 
otherwise be unavailable. 
l-50  
						

							Power Fai/ure/Emergency Transfer 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS This feature allows up to eight CO trunks to be connected to preselected 
standard DTMF telephones in the event of a common control or power 
failure. The specified trunks may be connected either automatically or 
manually to the preselected telephones in order to reactivate call 
processing. A Power Failure Transfer (DPFT) unit can be installed to 
support this capability. 
An emergency transfer will occur when any of the following circumstances 
arises: 
n There is a power failure. 
n Call processing in the CPU has a MAJOR failure. 
H The attendant activates the Emergency Transfer (EMT) switch. 
n The PFT switch in the system cabinet is activated. 
H The LOAD switch in the system cabinet is activated. 
None. 
NOTES: 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. Electronic/digital telephones cannot be used for Emergency Transfer 
service. 
If a ground-start trunk is designated for use during an Emergency 
Transfer, then any standard telephone which is to be used for 
Emergency Transfer must be equipped with ground-start buttons. 
All transfer circuits except those which are connected to off-hook 
telephones, will simultaneously operate and reset upon command. In 
regards to these off-hook exceptions, circuits will reset once the 
telephones regain an idle status. 
Once power is restored, all circuit transfers which have occurred 
(except those which involve circuits that are connected to off-hook 
telephones) will automatically reset. In regards to telephones which 
are off-hook when circuit transferral takes place, a circuit reset will 
occur once an idle status is reestablished. 
A circuit transfer which is brought about either by a system fault, or 
by manual activation of the EMT or PFT switch, must be reset 
manually 
The occurrence of a circuit transfer is indicated by a “MAJ” alarm 
LED which lights on both the attendant console and the 
PERCEPTION cabinet. 
When a system has recovered from its transfer condition, it will 
automatically be placed in Night Service mode. 
If call processing in the CPU fails within four minutes of power 
initialization, the system’s disk programs will automatically be 
reloaded. 
1. Attendant Emergency Transfer (Attendant). 
2. Night Service Control (Attendant). 
The Power Failure/Emergency Transfer capability ensures that incoming 
trunk calls will be processed in the event of either a power outage, or 
system failure. By having reserved circuits for emergency use, a system is 
able to retain some level of call processing abilities in a situation in which 
they would otherwise be lost, enabling the end-user to continue to conduct 
business. 
1-51  
						

							Remote Access to Services 
DESCRIPTION R emote Access to Services allows an outside caller to access system 
services via the public exchange network. 
OPERATION The outside user dials a preselected DDD system directory number, 
followed by the entrance of a 3-digit authorization code. This will connect 
the caller with the system, and all subsequent calls which he makes will be 
processed by the system in the same manner as standard station calls. 
There is no toll restriction for this type of call. 
PROGRAMMING DSYS Program: In this program you assign a directory number that is used to assign a 
trunk for Remote Access To Services. 
Example: REM = 599. 
In this program you also define the code used by the attendant operator 
to change the authorization code used by people who will have access 
to Remote Access To Services. 
Example: RAC = # * 2 (# * 2 is the default code). 
DACD Program: 
In this program you will define the access code (authorization code) used 
by outside callers to gain access into the system. This is the code the 
attendant operator can change by using the code defined at the RAC 
prompt in the DSYS Program. In this program, the prompt for the Remote 
Access To Services code is also RAC. 
Example: RAC = * * 5 (* * 5 is the default code). 
DEKT or DSTT Program: 
In one of these programs, you must assign a port to the DN that you 
assigned at the REM prompt in the DSYS Program, as in this case, DN 
599. In the DEKT Program, it can be on the same port as another 
EKT/DKT. Just assign it to one of the feature buttons other than button 1, 
or it can occupy a port of its own. If you assign this directory number to an 
EKT/DKT port of its own, it does have to have a physical telephone at the 
end of the connection. If you assign this directory number to a single-line 
station port of its own, it does not have to have a physical telephone at the 
end of the connection. 
For example: POR# = LO1 3. 
DTRK Program: 
In this program, you assign a trunk or trunks for Remote Access To 
Services. For the RAD prompt, you will answer either Y to make this 
trunk(s) available both night and day for Remote Access To Services, or 
you can answer N to make it (them) available 
just nights for Remote 
Access To Services. If you make it available during both night and day, 
you are making it an exclusive trunk for Remote Access To Services. To 
do this, for both the NIT and DAY prompts, you enter the directory number 
you assigned in the REM prompt of the DSYS Program. This now makes 
the trunk (or trunks) available exclusively for Remote Access To Services. 
To make it available strictly in the NITE mode, at the NIT prompt enter the 
directory number you assigned at the REM prompt of the DSYS Program. 
At the DAY prompt, enter a DN, ATT0 or ATTl, or NONE. This now makes 
1-52