Toshiba Perception 1 2 User Manual

							Overflow Facility 
3. Dial 1. 
4. Dial the DN. 
W The dial tone will stop after the first digit has been dialed. 
W The DN will display under the DEST designation. 
n The LPK LED will light. 
H The dial tone will be heard. 
5. Press them button. 
n The RLS LED will light. 
n The NITE and LPK LEDs will go out. 
NOTE: If a nonexistent DN is dialed, the attendant will hear overflow 
tone. At this point, the B button should be pressed, and the 
correct DN should be redialed. 
When the Overflow Point is the Universal Night Answer Facility: 
1. Press an idle m button. 
n The LPK LED will light. 
n The RLS LED will go out. 
2. Press the m button. 
n The NITE LED will flash. 
n Dial tone will be heard. 
3. Dial 1. 
4 The LPK LED will go out. 
4. Press them button. 
n The RLS LED will light. 
n The NITE and LPK LEDs will go out. 
3. The Attendant Overflow Time-out, and the Ring-No-Answer time-out 
periods are assigned in the AOF and RNA entries of the DSYS Data 
Block. 
NOTES: 
1. Overflow transfer applies only to incoming calls from the public 
exchange (CO/Fx/wATS) network. 
n 
n 
n 
n Calls to the operator from either a station or a TIE trunk will not 
be sent to the Overflow destination, and will stay in a Call Waiting 
at the attendant console. 
Likewise, any call to an attendant for conference or recall 
purposes will not be routed via the Overflow feature, and will 
remain in Call Waiting at the console. 
Specifically, when a station is connected to a trunk, and the user 
presses either the flash or the m button, and dials 1, the call 
will be treated like a regular 0 call. 
The routing station can retrieve the originally-connected trunk, by 
pressing either the flash or the m button. 
4-36  
						

							Overflow Facility 
RELATED FEATURES 
BENEFITS 
2. 
3. 
1. 
2. 
3. When two consoles are being used in a non-tenant system, Overflow 
can be activated and deactivated by either console. 
H The Overflow LEDs on both consoles will light, or go out in 
response to the activation/deactivation from either console. 
In a tenant situation, the specific Overflow destination, as well as the 
specific trunks which are to be routed over the Overflow feature, can 
be assigned independently for each tenant. 
Tenant Service (System). 
Call Waiting Lamp (Attendant). 
Night Service Control (Attendant). 
The Overflow feature ensures that all incoming calls will be handled 
quickly during peak calling periods by providing a backup destination for 
calls which cannot be quickly answered by an attendant. 
4-37  
						

							Position Busy 
DESCRIPTION Position Busy enables an attendant to “busy out” the console position, in 
order to prevent additional incoming calls from being presented at that 
console position. While the console is “busy,” calls will be diverted to the 
second console. 
OPERATION To Use Position Busy: 
1. Press the m button. 
n The RLS LED will go out. 
n If there is only one console in the system (or the other console is 
in POS BSY), the POS BSY and NITE LEDs will light (the system 
will be in NITE service). 
n If the other console is active, the POS BSY LED will light. 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
To Return the Console to Service: 
1. Press them button again. 
H The POS BSY LED will go out, and the RLS LED will light. 
None 
NOTES: 
1. In either single-console or tenant-service systems, pressing the 
button, or disconnecting the handset/headset will 
automatically activate Night Service. 
2. In a two-console system, pressing the m button on one 
console will divert all calls to the second console. 
3. If the system is equipped with just one console, the m button 
will have the same effect as the m button. 
Night Service Control (Attendant). 
The Position Busy feature is convenient when one attendant in a two- 
console system must temporarily go out of operation. It allows an 
attendant to leave his/her area, and have all calls directed to the other 
console. 
4-38  
						

							Push-Button Dialing 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS The attendant console’s push-button dialpad is used to establish all calls, 
both to the telephone network and within the system. 
The conversion of attendant dialing or speed dialing to either Dial Pulse or 
DTMF signals, is performed automatically by the system. The specific type 
of conversion is dependent upon the particular requirements of the 
outgoing trunk facility. Trunks are provided with either IO or 20 PPS Dial 
Pulsing, or standard DTMF dialing frequencies. 
Each trunks specific outgoing dialing method is assigned in the DOT entry 
of the DTRK Data Block. 
NOTES: 
1. Pressing a dialpad button on either an attendant console or an 
electronic/digital telephone will not produce DTMF signals. 
n Whenever one of these buttons is pressed, a data signal will 
immediately be transmitted to the system’s central equipment in 
order to be processed. 
n Station-to-station calls will be processed directly 
H Trunk calls, however, require the conversion of dialed digits to 
either dial pulses or DTMF tones. 
n They will be processed according to either the requirements of 
CO facilities, or the trunk requirements specified within the DTRK 
Data Block. 
2. Internal DTMF signaling will be performed only at station ports, which 
are designated as voice mail ports within the DMCD Data Block. 
3. The attendant console dialpad can send DTMF tones until the DPT 
timer expires. Once the DPT timer expires, it changes to transfer 
mode. 
1. Tone Dialing-to-Dial Pulse Conversion (System). 
2. Voice Mail Connection (System). 
3. Through Dialing (Attendant). 
4. End-to-End Signaling (Electronic/Digital Telephone). 
Push-Button Dialing allows quick and easy dialing of station/directory 
numbers. 
4-39  
						

							Secrecy 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS The Secrecy feature automatically splits the source party from a call 
connection, whenever an attendant either extends the call, or answers an 
attendant recall. If desired, the attendant may either void the split by 
pressing the m button a second time, or alternate between parties by 
using the B and mm buttons. 
Splitting is automatic on all calls that are either extended by, or recalled to 
an attendant. 
1. Whenever a call is extended by an attendant, the source and 
destination parties of that call will be split immediately after dialing. 
H The attendant console’s EXCL SRC LED will light. 
n Splitting will be retained until either the attendant holds, releases 
from that occupied loop, or presses that loop’s m button a 
second time. 
2. Whenever an attendant answers a recall, the resulting connection will 
exclusively be between the attendant and the recalling party. 
H The other party of the initial call will automatically be placed on 
hold, and the console’s EXCL SRC LED will light. 
None. 
Splitting (Attendant). 
Secrecy enables an attendant to screen calls with complete privacy. 
4-40  
						

							Serial Call (Business Console Only) 
DESCRlPTlON The Serial Call feature is utilized whenever an incoming trunk party needs 
to speak sequentially to more than one party. If this feature is activated by 
an attendant, the trunk party will be held, and the attendant will be 
recalled, whenever a desired internal station disconnects. This enables 
the attendant to then extend the trunk party to the next-desired station. At 
this time, if the trunk party needs to speak to still another party, the 
attendant can reset the Serial Call. Serial Call cannot be used in 
Lodging/Health Care operation. 
OPERATION To Make a Serial Call: 
1. While on an m button, press the m button. 
w The SER CALL LED will light. 
2. Dial the first station number, and extend the call by using standard 
procedures. 
3. When the inside party disconnects, the trunk will ring the attendant 
console, and the console’s Incoming Call Identification display will 
show SER. 
4. Repeat this same procedure for each desired station, except the last. 
n Serial Call should not be registered for the last-desired station in 
a sequential series. 
n Dial only the desired station number. 
PROGRAMMING None. 
RELATED FEATURES None. 
BENEFITS S 
erial Call ensures that incoming trunk calls are transferred to all 
requested parties. It also eliminates the need for individual stations to 
transfer the caller to the next-desired destination. 
4-41  
						

							Speed Dialing-System 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Speed Dialing-System is assigned to a button/LED combination on the 
console, and it enables an attendant to dial frequently-called numbers by 
using abbreviated address codes. A maximum of 90 telephone numbers 
may be stored in the system directory, The attendant also controls any 
changes in the system directory. 
To Make a Call with Speed Dialing-System: 
Press an idle m button.  1. 
2. 
3. n The RLS LED will go out. 
n The LPK LED will light. 
Press the m button. 
Dial the 2-digit address code for the desired telephone number 
(10 - 
99). 
W The system will dial the number. 
W The call will proceed normally. 
To Store a Number: 
1. Press the m button (do not press an m button). 
H The SP DIAL LED will flash. 
2. Dial: 
a. The 2-digit code 
(10 - 99) that is associated with the desired 
telephone number. 
b. The trunk access code. 
c. The i button (this will insert a 3-second pause to allow time for 
trunk dial tone to sound). 
d. The desired telephone number. 
3. Press them button again. 
n The SP DIAL LED will go out. 
H The code and telephone number will now be stored. 
NOTES: 
7. Dial tone delays may be achieved by using the 1 button to insert 3- 
second pauses between numerical digits. Each pause is counted as 
one digit against the 16-digit storage capacity 
2. System Speed Dial Numbers can also be entered via the TTY in the 
DSDL Data Hock. 
System Speed Dialing numbers must be programmed either from an 
attendant console, or via a programming terminal (DSDL Data Block). 
1. Repeat Last Number Dialed (Station). 
2. Speed Dialing (Station). 
Speed Dialing encourages the use of alternative long distance services, 
since any required access codes can conveniently be preprogrammed. 
The feature also allows quick access to often-dialed numbers, and 
prevents costly misdials. 
4-42  
						

							Splitting 
DESCRlPTlON Splitting permits an attendant to consult privately with either party of a call 
that appears on an attendant console. The feature is automatic on both 
attendant-extended calls and attendant recalls, but can be accessed 
manually at any time by using the B and mq buttons. 
OPERATION AUTOMATlC 
Splitting is automatic on all calls that are either extended by, or recalled to 
an attendant. 
1. Splitting will occur, once an attendant dials a destination party and 
extends an incoming call. 
n At this time, the console’s EXCL SRC LED will light. 
H The source and destination parties of the call will remain split, 
until the attendant holds, releases from that occupied loop, or 
presses that loop’s m button a second time. 
2. Whenever an attendant answers a recall, the resulting connection will 
exclusively be between the attendant and the recalling party. 
n The other party of the initial call will automatically be placed on 
hold, and the console’s EXCL SRC LED will light. 
MANUAL 
The use of the Exclusion (B and mrd) buttons enables 
an attendant to split an established call into a three-way call connection, 
by joining the call connection. The attendant also has the option of 
conversing privately with either the source or destination party of the initial 
call. Summarily, when an attendant is involved in a three-way connection, 
it is possible to either: 
1. Talk privately with the called party (DEST). 
2. Talk privately with the calling party (SRC). 
3. Form a 3-way voice connection consisting of the attendant, and both 
the calling and called parties. 
To Talk to the Called Party (DEST Display) Privately: 
1. Press the B button. 
H The EXCL SRC LED will light. 
H The attendant may now talk privately to the called party, and the 
calling party will not be able to hear the conversation. 
2. The Exclude Source condition will automatically be activated 
whenever dialing to extend a call. 
To Talk to the Calling Party (SRC Display) Privately: 
1. Press the vra button. 
4 The EXCL DEST LED will light. 
n The attendant may now talk to the calling party privately, and the 
called party will not be able to hear the conversation. 
4-43  
						

							Spliffing 
To Form a Three-way Conversation from Either an EXCL SRC or 
EXCL DEST Condition: 
1. Press the appropriate m button. 
W The EXCL SRC or EXCL DEST LED will go out. 
n The three parties may now converse freely. 
To Release a Call While in Any of the Above Conditions (Connecting 
the Calling and Called Parties:) 
1. Press the m button. 
W The LPK LED and all call-related displays will go out. 
W The RLS LED will light. 
n The SRC and DEST parties will now be connected. 
PROGRAMMING None. 
RELATED FEATURES 
Secrecy (Attendant). 
BENEFITS Splitting enables an attendant to screen calls with complete privacy. 
4-44  
						

							Station Number Display 
DESCRlPTlON The SRC and DEST displays on the PERCEPTION attendant console 
identify any system station which is currently connected to the console. 
OPERATION 1. The Calling Source Number display is a 3-character, 7-segment LED 
display that indicates the number of the calling station or trunk. 
2. The Call Destination Number display is a 3-character, 7-segment LED 
display which denotes the station number or trunk number, which has 
been dialed by the attendant. 
PROGRAMMING None. 
RELATED FEATURES 
Digital lnformation Display (Attendant). 
BENEFITS The SRC display enables an attendant to quickly identify any calling 
station, while the DEST display provides a quick reference of the station 
which it has called. 
4-45