Toshiba Perception 1 2 User Manual

							Remote Access to Services 
the trunk (or trunks) available only in the NITE mode for Remote Access 
To Services. For the SIG prompt you must enter GRD, since there must be 
ground-start trunks for this feature to operate properly. The DIS prompt 
must be answered Y, since you must have disconnect supervision on 
ground-start trunks. Example: 
Exclusive Use (DAY & NITE) NITE ONLY 
RAD=Y RAD=N 
NIT = 599 NIT = 599 
DAY = 599 DAY = ATT0 
SIG = GRD SIG = GRD 
DIS = Y DIS = Y 
NOTES: 
1. Remote Access To Services can be utilized only if a remote caller 
uses tone (DTMF) dialing. This feature cannot be accessed by rotary 
telephones. Additionally, in order to utilize this feature, a system must 
have an incorporated DRCU/FRCU/NRCU PCB. 
2. The Remote Access authorization code can be changed by an 
attendant at any time. 
3. When Remote Access To Services is used, the Remote Access trunk 
may require the attachment of a repeater (amplifier), in order to 
guarantee quality transmission. 
4. If a Remote Access trunk is a 2-way trunk, then outgoing calls may 
interfere with proper Remote Access operation. 
5. The Remote Access trunk must be a ground-start-type trunk (DTRK, 
SIG = GRD), and must also be programmed for disconnect 
supervision (DTRK, DIS = Y). If the Remote Access DN is entered as 
a night station for a trunk which does not meet these requirements, 
then any incoming call will be routed to the attendant while the 
system is in Day mode, and to UNA during Night mode (see Tandem 
Switching). 
6. Remote Access To Services is primarily used to access system- 
connected trunks for outgoing calls; to conveniently access stations 
that are in a system’s network; and to utilize voice mail facilities. 
System-generated Camp-on, Call Waiting, Automatic Callback, and 
Do Not Disturb services are not provided to remotely calling stations. 
Tandem Switching (System). 
Remote Access To Services allows users the convenience of dialing into 
PERCEPTION from a remote location, and then either dialing out again on 
system trunks, or accessing many of the system’s features without 
attendant assistance. This process saves the attendant and the calling 
party both time and effort, and allows business calls to be billed to an 
office location, rather than to a more-costly credit card. Additionally, the 
use of this method, in combination with Least Cost Routing, saves both 
time and money through the system’s incorporated ability to choose an 
OCC or least-cost available route. This ability eliminates the need for an 
individual to consciously assess the cost of each routing alternative, as 
well as the problems which often evolve from having to issue and 
reconcile separate OCC accounts. 
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							Remote Administration/Maintenance 
DESCRlPTlON The Remote Administration/Maintenance feature enables the system data 
base to be maintained and serviced from a remote location, such as the 
dealer’s service center. A customer-provided modem connects 
PERCEPTION to either the public or a private telephone network for 
remote access. Security codes restrict access to prevent unauthorized 
tampering with the customer’s system data. 
OPERATION 1. An RS-232C connection must be made between the intended modem 
and the PERCEPTION MODEM connector. 
2. A 2-wire (single-line) connection must be made between the intended 
modem and a DSTWNSTU line (on PERCEPTION) system. 
3. If the above connections are performed, then the Remote 
Administration/Maintenance capability should operate successfully. 
Operation will commence once an incoming trunk addresses the 
standard station PCB that is connected to the modem. 
4. Once access is made, the remote caller will receive a tone (from the 
modem), which indicates that the desired connection has been 
established. 
5. Following a recognized modem-Teletype connection, the remote-end 
Teletype will operate in the same way as an on-site (local) terminal 
that is connected to the TTY connector. 
PROGRAMMING A standard telephone port is programmed in the DSlT Data Block. 
NOTES: 
1. Only one connection (TTY or MODEM) is allowed at one time. 
2. Neither a TTY nor a MODEM connection will interrupt normal system 
operation. 
3. A TTY wnnection has priority over a MODEM connection. Thus, if a 
MODEM connection is currently established, and a TTY connection is 
attempted, the MODEM connection will be released. 
RELATED FEATURES None. 
BENEFITS Th 
e use of Remote Administration/Maintenance saves a customer both 
money and time, since it eliminates the need to transport programming 
equipment for changes and repairs. This capability also assists a 
technician, since problems can be defined before commuting to a job site. 
Thus, with this prior knowledge, the appropriate tools and parts can be 
acquired, and maintenance can be performed much more quickly and 
efficiently. 
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							Rotary Dial Compatibility 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS PERCEPTION is compatible with conventional rotary-dial telephones and 
trunks. 
PERCEPTION is capable of receiving dial-pulse signals from its standard 
line and trunk interfaces at a nominal rate of either 10 or 20 PPS. 
Outgoing trunk dialing can also be specified to transmit either tone 
(DTMF) signals, or 10 or 20 PPS dial pulses. 
Each specific dialing type is assigned in its respective customer DSTT 
and/or DTRK Data Block, as noted below: 
Incoming Dialing: 
n Station: Electronic/digital telephone-not applicable; standard 
telephone-DSl’T Data Block (DLG entry). 
H Trunk: DTRK Data Block (DIN entry). 
Outgoing Dialing: 
n Station: Not applicable. 
n Trunk: DTRK Data Block (DOT entry). 
n Outpulsing # or * from a rotary telephone: DSYS Data Block. 
1. Tone Dialing (System). 
2. Tone Dialing-to-Dial Pulse Conversion (System). 
Rotary Dial Compatibility ensures the PERCEPTION customer’s ability to 
interface with rotary telephone sets, and Dial Pulse central-office 
equipment. 
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							Route Advance 
DESCRIPTION Route Advance is used in conjunction with multiple trunk groups in order 
to reroute access requests that are initially directed to a busy trunk group. 
The incorporation of Route Advance will automatically send all overflow 
requests to an alternative predesignated trunk group. 
OPERATION Automatic. 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
NOTE: Route Advance will occur anytime when a desired trunk group is 
busy, and an alternative, preprogrammed Route Advance trunk group is 
available for access. If the above programming is retained, Route 
Advance will occur when a station user, who desires to access a trunk 
within a trunk group, is unable to do so because all trunks within that 
group are busy 
Alternative trunk groups which are to be accessed, when an initial trunk 
request is not available, are specified in the STP entry of the DTGP Data 
Block. 
NOTES: 
1. Before Route Advance is performed, PERCEPTION will automatically 
verify that access to a specific trunk group is allowed by a stations 
Class of Service. If access is denied, then routing will not occur. 
2. A maximum of eight routing steps may be assigned. 
3. Route Advance is only effective when attempted calls utilize direct 
trunk access. The feature does not apply to Least Cost Routing calls. 
1. Least Cost Routing (System). 
2. Multiple Trunk Groups (System). 
Route Advance supplies alternative avenues for outbound call processing 
by providing an automatic transfer capability from a busy to an idle trunk 
group. This increases the chances that a call will successfully be 
completed. The Route Advance feature is particularly useful in 
applications which utilize some trunk groups primarily for incoming calls, 
and others for exclusive outgoing call purposes. Such a situation (e.g., in a 
lodging application) requires that trunk groups be programmed so that 
overlapping (busy trunks) will not readily occur. Route Advance satisfies 
this requirement by isolating specific trunk groups for reserve access. 
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							Station Message De tail Recording (SM DR) 
DESCRlPTlON Station Message Detail Recording (SMDR) automatically registers 
incoming and outgoing call information on either storage equipment, or a 
hard-copy printout device. SMDR provides verification of call activity, 
including call duration, specific calling and answering directory numbers, 
and seized trunk identification. 
Specific information which will be recorded by SMDR is as follows: 
W Date. 
W Time at start of call. 
n Duration of call (hours, minutes, seconds). 
n Condition code (type of call). 
W Trunk access code. 
H Trunk port number (see Note 4). 
n Dialed number (1 - 15 digits). 
n Calling number. 
n Calling port number. 
W Account code (1 - 12 digits). 
n Called station. 
n Called port number. 
OPERATION Automatic. 
PROGRAMMING SMDR is programmed in the DMDR Data Block. 
NOTES: 
1. 
2. 
3. 
4. 
SMDR utilizes an RS-232C connector. 
Recording data speed for SMDR can be specified on CPU PCB as 
either 300 or 7200 BPS. 
SMDR data consists of a 7-bit ASCII code with one start bit, one stop 
bit, and one parity bit (even parity). 
Trunk port number is available only in 
Versions 0.028 software and 
above. 
RELATED FEATURES None. 
BENEFITS SMDR is a strong cost-control tool, and it can convert PERCEPTION into 
a profit center for the end-user. SMDR details calls, enabling the user to 
identify unauthorized calling activities, and then program toll restriction to 
prevent them. Account codes printed out with the SMDR data, enables 
such companies as Legal or Accounting partnerships to accurately bill 
clients for telephone time. And, of course, Lodging and Health Care 
organizations can send the SMDR data to a call-accounting system, 
enabling them to generate revenue by reselling telephone service to their 
guests. 
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							Station Set Mix 
DESCRIPTION The Station Set Mix arrangement permits a single Directory Number (DN) 
to appear simultaneously on a maximum of one standard telephone, and 
seven or ninety-five electronic/digital telephones, depending on software 
level. This feature allows a station user to join an established conversation 
which involves a station with a like-DN appearance. Definitively, the 
Station Set Mix arrangement is a calling arrangement which allows a 
station user to access an established call without any warning indication to 
the members of the call. A Privacy feature is not incorporated into the 
calling arrangement. This joining process, called bridging, may occur 
simultaneously between a maximum of one trunk member and five 
stations which share the same DN-line appearance. 
OPERATION 1. Interaction between standard telephones and electronic/digital tele- 
phones which are part of the same Station Set Mix are noted below: 
a. The indication of an incoming call is presented to a standard 
telephone as ringing tone. Likewise, an electronic/digital 
telephone will either ring or not (as determined by the SCN/SCR 
entry in the DEKT Data Block), while, simultaneously, the 
respective line LED will flash until the call is answered. 
b. Once a call is answered, bridging may occur between the two 
separate stations. If the standard telephone is engaged in a call, 
then an electronic/digital telephone may bridge into the 
conversation by depressing the appropriate 
q button. When the 
extended connection has been established, the corresponding 
LED will light steadily. In the case that an electronic/digital 
telephone is engaged in a call which a standard telephone user 
wishes to join, the standard telephone user needs to only pick up 
the handset in order to join the conversation. 
c. Any party of a bridged conversation (including the call originator) 
can drop out of the conversation at any time, without any effect 
on the remaining call connections. Exiting is performed by simply 
going on-hook. 
d. Bridging is not provided in the following situations: 
n When a conversation has not yet been established. A station 
user must wait until a call has been established before he can 
gain access to the connection. 
n When a call is still active at an attendant console. 
n When a conference situation has been established through 
the use of a m button, rather than through the use of a 
like-a button. 
4 When a standard telephone user is involved in a 
conversation, and an incoming call has sounded Call Waiting 
tone onto the line. In this case, the called station user must 
acknowledge the call that is waiting, and eliminate the waiting 
connection before another station may bridge onto the line. 
H When the station which is to join a call connection goes off- 
hook before an originating station has completed dialing. 
2. The Call Waiting and Camp-on features can be applied to a station 
only when it is involved in a regular one-to-one call connection. 
Therefore, a call cannot be transferred to a station involved in a 
conference or a Station Set Mix call. 
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							Station Set Mix 
3. A Station Set Mix arrangement allows stations with the same DN-line 
appearance to transfer calls simply by placing a call on hold at one 
station, and reaccessing it from another. The bridging process can 
also be used to transfer calls, since a 3-way conversation can 
temporarily be established, and then one member may drop out by 
hanging up. 
4. Automatic Callback is available to both standard and electronic/digital 
telephones, and is activated identically with either type of telephone. 
Specifically, when a station user places a call to another station and 
encounters busy tone, he can then initiate an automatic callback to 
that station once that station becomes idle, via either a specific 
feature access code or button. Once Automatic Callback has been 
registered, and after the initially-called station has become idle, the 
system will generate special recall tone to only the originally-calling 
station. Other stations in the same Station Set Mix (stations which 
have the same DN-line appearance) will not receive this recall tone, 
and will not be able to answer the call. 
5. If an electronic/digital telephone is involved in a bridged conference 
with stations within its Station Set Mix, then any attempt to operate a 
Privacy Release m) button will be ignored. 
6. A Station Set Mix arrangement will not affect the operation of any 
other system, station, or electronic/digital telephone features. 
PROGRAMMING 1. The inclusion of a standard telephone in a Station Set Mix 
arrangement must be designated in the SMX entry of the DSTT Data 
Block (SMX = Y). The inclusion of an electronic/digital telephone 
requires no special programming. 
2. If a standard telephone is not programmed for inclusion in a Station 
Set Mix arrangement (SMX = N), an electronic/digital telephone user 
must utilize the telephone’s PRS button to establish a bridged 
connection to a call involving that standard telephone. 
NOTES: 
1. 
2. 
3. 
RELATED FEATURES 1. Multiple-Appearance DN (Electronic/Digital Telephone). 
2. Prime DN (Electronic/Digital Telephone). 
3. Privacy (Electronic/Digital Telephone). 
4. Privacy Release (Electronic/Digital Telephone).  The bridging of station parties within a Station Set Mix arrangement is 
similar to conference and requires a conference circuit. 
If a Station Set Mix conference arrangement involves an external 
trunk call, the connection’s dBm level will be reduced. 
A standard telephone’s directory number is considered to be its Prime 
DN, and thus, cannot be assigned to button 1 of an electronic/digital 
telephone. 
1-59  
						

							Sfafion Sef Mix 
BENEFITS The bridging capability of a Station Set Mix arrangement provides 
convenient conference and supervisory monitoring capabilities to stations 
which commonly require such interaction. Additionally, the inherent 
duplication of DN-line appearances on stations involved in a Station Set 
Mix arrangement, provides a backup-call answering capability, since each 
of the involved stations has the ability to pick up the same incoming call. 
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							TI Inferface 
DESCRlPTlON The digital trunk (NDTU) PCB enables PERCEPTION (e or ex) to connect 
directly to Tl-span lines (using a channel service unit), to connect either to 
the central office, or to a private network by using DS-1 signaling. Ti 
transmission can offer both a significant reduction in the cost of external 
connectivity, and the enhanced quality of digital transmission. 
OPERATION Automatic. 
PROGRAMMING The NDTU PCB supplies 24 channels (for up to 24 trunks). These can be 
CO trunks (including DlLs and PVLs), FX trunks, DID trunks, and/or TIE 
trunks. The trunks are programmed in the usual manner in the DTGP and 
DTRK Data Blocks. Once the trunks are programmed, the NDTU takes 
over. 
NOTES: 
1. A maximum of two NDTU PCBs may be assigned per system; one in 
the main cabinet and one in the expansion cabinet. 
2. Tl is available only in PERCEPTIONehex systems, but it can be 
used with Versions D.01 - 0.03 software. 
3. An NTWU-3 PCB is required for clocking to the NDTU. 
RELATED FEATURES 1. TIE Trunks (System). 
2. Tandem Switching (System). 
3. Direct Inward Dialing (System). 
4. Direct-in Line (System). 
5. Direct-in Line Pooling (System). 
6. Common Control Switching Arrangement (System). 
7. Direct Outward Dialing (Station). 
8. Private CO Line (Station). 
9. Trunk-to-Trunk Connections (Station). 
BENEFITS Tl interface enables PERCEPTION to connect up to 2 Tl digital trunk 
interfaces, for a total of 48 trunks, over either a private network, or the 
public telephone network. Tl trunks provide higher quality speech 
transmission, and reduce the expense of trunking facilities. In a private 
network, Tl significantly reduces the number of cables that must be run. 
In the public network, Tl enables the user to reduce the expense of 
leased telco facilities. PERCEPTION also allows the user to mix trunk 
types (CO, DID, TIE), on a circuit-by-circuit basis, over a single Tl 
interface. 
1-61  
						

							Tandem Switching 
DESCRlPTlON The Tandem Switching capability allows PERCEPTION to be used as an 
intermediate switching point in a call connection, between either two other 
PBX systems or a PBX and a central office. In its role as an intermediate 
switching point, PERCEPTION can provide its unique capabilities to 
network members which may not possess the trunks that are necessary to 
make a particular call. 
OPERATION 1. The Tandem Switching process usually involves the use of TIE 
trunks. Such utilization is necessary, if a caller is to make a tandem 
call without attendant assistance. Exclusive TIE-trunk utilization 
normally applies to a call between two PBX systems and 
PERCEPTION, however, a case in which a central office is involved 
as the third member in a call-switching arrangement requires a TIE 
trunk on one end of the connection, and an outgoing trunk on the 
other. 
2. When accessed as an intermediate calling point, PERCEPTION will 
automatically translate all dialed dial pulse or DTMF digits into 
information that is required for call transmission and connection to the 
other PBX system or central office. PERCEPTION will then complete 
the call connection and will outpulse any remaining digits. 
3 PERCEPTION will automatically apply Toll and Class of Service 
restrictions to any incoming call which passes through the system, 
from either another PBX or a central office. Any registered Least Cost 
Routing information or Direct Trunk access assignments will also be 
taken into consideration before completing a tandem connection. 
4. PERCEPTION requires a DEMU/NEMU TIE trunk PCB, and Type 1, 
2-wire, E & M interface trunks (FCC facility interface code = TLlIM). 
PERCEPTIONehex can also use Type II 4-wire. TIE trunks must be 
specified for both dialing type and starting arrangement, with 
available options as follows: 
a. Incoming Dialing = DTMF or Dial Pulse (10 or 20 PPS). 
b. Outgoing Dialing = DTMF or Dial Pulse (10 or 20 PPS). 
c. Start Arrangement = Immediate, Wink, or Delay Dial. 
5. The permission or denial of a particular tandem connection is based 
upon PERCEPTION’s supervision of the involved TIE trunks. The 
system’s ultimate decision to allow or deny is made in regards to its 
assessment of the following points (which apply to both originating 
and terminating trunks): 
a. Trunk type (CO, TIE, etc.) of each involved trunk, as specified in 
the TKT entry of the DTGP Data Block. 
b. Loop-start or ground-start arrangement, as specified in the SIG 
entry of the DTRK Data Block. 
c. Directional type of the trunk (incoming or outgoing) over which a 
call has been routed to the intermediate PERCEPTION point. 
d. Existence or non-existence of trunk-disconnect supervision, as 
specified in the DIS entry of the DTRK Data Block. 
e. Registered type of disconnect control (originating party control or 
first party release), as specified in the CTL entry of the DTRK 
Data Block. 
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