Toshiba Perception 1 2 User Manual
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A& HP * c Table of Contents PAGE SYSTEM FEATURE Access to Paging.. ........................................................................................................................... Account Codes: Forced, Verifiable, Voluntary.. ............................................................................... Alphanumeric Trunk ID .................................................................................................................... Call Forward Busy (System/DID) ..................................................................................................... Call Forward Busy/No Answer (System/DID). ................................................................................. Camp-on .......................................................................................................................................... Class of Service Restrictions ........................................................................................................... Common Control Switching Arrangement Access.. ......................................................................... Consoleless Operation .................................................................................................................... Data Transmission-Voice Band ........................................................................................................ Dialed Number Identification Service (DNIS) ................................................................................... Direct-in Line.. .................................................................................................................................. Direct-in Line Pooling (Delayed Ringing). ........................................................................................ Direct Inward Dialing ........................................................................................................................ Distinctive Ringing ........................................................................................................................... Emergency Ringdown ...................................................................................................................... Flexible Numbering .......................................................................................................................... Immediate Ringing ........................................................................................................................... Intercept ........................................................................................................................................... Least Cost Routing (LCR). ............................................................................................................... Least Cost Routing Enhancement for “011” ..................................................................................... Line Lockout ... ................................................................................................................................. Message Center .............................................................................................................................. Multiple Console Operation ............................................................................................................. Multiple Trunk Groups.. .................................................................................................................... Music-on-Hold and Camp-on ........................................................................................................... Night Operator Station ..................................................................................................................... Night Service ................................................................................................................................... Off-premises Stations ...................................................................................................................... Power Failure/Emergency Transfer ................................................................................................. Remote Access to Services ............................................................................................................. Remote Administration/Maintenance.. ............................................................................................. Rotary Dial Compatibility ................................................................................................................. Route Advance ................................................................................................................................ Station Message Detail Recording (SMDR) .................................................................................... Station Set Mix ................................................................................................................................. Ti Interface ...................................................................................................................................... Tandem Switching ............................................................................................................................ Tenant Service ................................................................................................................................. -TIE Trunks. ...................................................................................................................................... Toll Restriction (6-digit) .................................................................................................................... Toll Restriction/Class of Service Override Code .............................................................................. Tone Dialing ..................................................................................................................................... Tone Dialing-to-Dial Pulse Conversion ............................................................................................ Traffic Measurement . ... .................................................................................................................... Trunk Transfer Recall (Timer & Termination Destination) ................................................................ Uniform Distribution Wiring.. ............................................................................................................ Universal Night Answer ................................................................................................................... Universal Port Architecture .............................................................................................................. Variable Time-out ............................................................................................................................. Voice Mail Connection ..................................................................................................................... l-l 1-4 1-9 I-10 1-12 1-14 I-15 1-17 1-19 l-20 1-21 1-23 1-25 1-26 1-29 I-30 1-31 1-32 1-33 1-34 1-36 1-37 I-40 l-41 1-44 1-45 1-46 1-47 l-50 1-51 1-52 1-54 1-55 1-56 1-57 1-58 1-61 1-62 1-65 1-67 1-69 1-71 1-72 1-74 1-76 1-78 I-79 l-80 I-81 1-82 1-84 i
Table of Confenfs SUBJECT PAGE STATION FEATURES Automatic Callback .......................................................................................................................... Automatic Wake-upnimed Reminder .............................................................................................. Call Forward-All Calls ...................................................................................................................... Call Forward-Busy ........................................................................................................................... Call Forward-Busy/No Answer.. ....................................................................................................... Call Forward-No Answer .................................................................................................................. Call Forward to Trunk ...................................................................................................................... Call Pickup-Directed ........................................................................................................................ Call Pickup-Group ............................................................................................................................ Call Transfer .................................................................................................................................... Call Waiting ...................................................................................................................................... Conference (3-Patty with Transfer) .................................................................................................. Consultation Call .............................................................................................................................. Direct Outward Dialing ..................................................................................................................... Do Not Disturb ................................................................................................................................. Flash-Hook Timing.. ......................................................................................................................... Hold All Calls ................................................................................................................................... Maid-in-Room Status (Lodging/Health Care Only) .......................................................................... Manual Line Service ........................................................................................................................ Meet-Me Page ................................................................................................................................. Message Waiting ............................................................................................................................. Off-hook Call Announce ................................................................................................................... Outgoing Calls (DTA and LCR) ........................................................................................................ Override (Executive) ........................................................................................................................ Park (Call Park) ............................................................................................................................... Private CO Line ............................................................................................................................... Remote Retrieval of Held Calls.. ...................................................................................................... Repeat Last Number Dialed ............................................................................................................ Saved Call Forwards and Message Waiting .................................................................................... Speed Dialing .................................................................................................................................. Station Hunting ................................................................................................................................ Station-to-Station Calling ................................................................................................................. Trunk-to-Trunk Connections ............................................................................................................ Uninterrupted Line Connections ...................................................................................................... FIGURE FIGURE LIST 2-1 2-4 2-5 2-8 2-11 2-14 2-17 2-19 2-20 2-22 2-23 2-26 2-30 2-31 2-32 2-34 2-35 2-37 2-39 2-40 2-41 2-43 2-46 2-47 2-49 2-51 2-54 2-55 2-56 2-57 2-61 2-64 2-65 2-67 SUBJECT PAGE Call Forward-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Call Forward-Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Call Forward-Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Call Forward-No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 Call Forward to Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Direct Connection Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-66 . . . _
Table of Contents SUBJECT PAGE ELECTRONIC/DIGITAL TELEPHONE FEATURES Alphanumeric Message Display ...................................................................................................... Automatic Dialing.. ........................................................................................................................... Automatic Line Preference .............................................................................................................. Call Status Indication ....................................................................................................................... Common Audible Signaling ............................................................................................................. End-to-End Signaling.. ..................................................................................................................... Fixed Automatic Dialing Buttons.. .................................................................................................... Handsfree Answerback with Speaker Cut-off.. ................................................................................ Handsfree Monitoring ...................................................................................................................... Liquid Crystal Display ...................................................................................................................... Manual Signaling ............................................................................................................................. Modular Line and Handset Cords.. .................................................................................................. Multiple-appearance Directory Number.. ......................................................................................... Non-locking Buttons.. ....................................................................................................................... On-hook Dialing ............................................................................................................................... Prime Directory Number.. ................................................................................................................ Privacy ............................................................................................................................................. Privacy Release.. ............................................................................................................................. Push-button Access to Features.. .................................................................................................... Push-button Dialing ......................................................................................................................... Release.. .......................................................................................................................................... Speaker/Amplifier ............................................................................................................................ Speakerphone ................................................................................................................................. Station-to-Station Messaging.. ......................................................................................................... Summary of LCD Functions.. ........................................................................................................... Tone Buzzing ................................................................................................................................... Tone Ringing.. .................................................................................................................................. Voice Paging.. .................................................................................................................................. Volume Controls .............................................................................................................................. ATTENDANT CONSOLE FEATURES Attendant Camp-on/Call Waiting ...................................................................................................... Attendant Conference.. ........... . ....................................................................................................... Attendant Emergency Transfer.. ...................................................................................................... Attendant Hold ................................................................................................................................. Attendant Initialization ...................................................................................................................... Attendant Recall .............................................................................................................................. Busy Lamp Field.. ............................................................................................................................ Call Forward Cancel ........................................................................................................................ Call Waiting Lamp ............................................................................................................................ Call Waiting Lamp Signaling ............................................................................................................ Digital Information Display.. ............................................................................................................. Direct Access to Paging ................................................................................................................... Incoming Call Identification .............................................................................................................. Incoming Call Priority.. ..................................................................................................................... Individual Trunk Access.. ................................................................................................................. Interposition Call Transfer.. .............................................................................................................. Join .................................................................................................................................................. 3-1 3-5 3-7 3-8 3-9 3-10 3-11 3-12 3-14 3-15 3-16 3-17 3-18 3-20 3-21 3-22 3-23 3-24 3-26 3-27 3-28 3-29 3-30 3-32 3-34 3-45 3-46 3-47 3-48 4-1 4-4 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-17 4-19 4-20 4-21 4-22 4-23 . . . III
Table of Contents SUBJECT PAGE ATTENDANT CONSOLE FEATURES (Cont.) Lockout ............................................................................................................................................ Meet-Me Page ................................................................................................................................. Message Waiting ............................................................................................................................. Night Service Control ....................................................................................................................... Non-delayed Operation .................................................................................................................... Overflow Facility .............................................................................................................................. Position Busy ................................................................................................................................... Push-button Dialing ......................................................................................................................... Secrecy ............................................................................................................................................ Serial Call (Business Console Only) ................................................................................................ Speed Dialing-System ..................................................................................................................... Splitting. ........................................................................................................................................... Station Number Display ................................................................................................................... Switched Loop Termination .............................................................................................................. Through Dialing ............................................................................................................................... Timed Recall-Variable ...................................................................................................................... Time-of-Day Display, Set, Reset ...................................................................................................... Trunk Equipment Number Display ................................................................................................... Trunk Group Access Control ............................................................................................................ Trunk Group Busy Indication ........................................................................................................... Trunk-to-Trunk Connections.. ... ....................................................................................................... Variable Attendant Console Loop Buttons.. ..................................................................................... Verification (Station & Trunk) ........................................................................................................... 4-25 4-27 4-29 4-31 4-34 4-35 4-38 4-39 4-40 4-41 4-42 4-43 4-45 4-46 4-48 4-49 4-50 4-52 4-53 4-55 4-56 4-58 4-62 FIGURE LIST FIGURE SUBJECT PAGE 1 Attendant Console With Four m Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59 2 Attendant Console With Six m Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60 3 Attendant Console With Eight m Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60 ATTENDANT-POSITION TELEPHONE FEATURES Attendant-Position Electronic/Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 DIRECT STATION SELECTION CONSOLE (DSWDDSS) FEATURES Direct Station Selection Console (DSS and DDSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 LODGING/HEALTH CARE FEATURES Attendant Console ........................................................................................................................... 7-1 Automatic Wake-up/Timed Reminder .............................................................................................. 7-3 Clear the Maid-in-Room Status ...... ................................................................................................. 7-5 Deposit Paid Confirmation ............................................................................................................... 7-6 Emergency Ringdown ...................................................................................................................... 7-7 Executive Suite Telephone .............................................................................................................. 7-8 Guest Room Information.. ..... . .......................................................................................................... 7-9 iv
Table of Contents SUBJECT LODGING/HEALTH CARE FEATURES (Cont.) Maid-in-Room .................................................................................................................................. Message Registration ...................................................................................................................... Message Registration-Audit ............................................................................................................. Message Registration-Room Display .............................................................................................. Message Waiting-Executive Suite Telephone .................................................................................. Message Waiting-Guest Telephone. ................................................................................................ Outgoing Restriction ........................................................................................................................ Room/Number Correlation ............................................................................................................... Room Status. ................................................................................................................................... Room Status Audit-BLF.. ................................................................................................................. Room Status Audit-Printout ............................................................................................................. Room-to-Room Blocking.. ................................................................................................................ Set/Clear Do Not Disturb Room Status ........................................................................................... PAGE 7-10 7-12 7-13 7-14 7-15 7-16 7-17 7-18 7-19 7-21 7-22 7-23 7-24 ACD/MIS FEATURES ACD/MIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..... ..... 8-I Multiple-Call Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 Multiple Overflow Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12 FIGURE LIST FIGURE SUBJECT PAGE 1 PERCEPTIONehex /MIS Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9 DATA FEATURES Analog Data Features Automatic Callback ............................................................................................................ Automatic Data Release .................................................................................................... Automatic Dialing ............................................................................................................... Data Button ........................................................................................................................ Data Only Transmission ..................................................................................................... Data Release Button .......................................................................................................... Data Security Groups ........................................................................................................ Data Switching Modes ....................................................................................................... DDIU-MA Displays ............................................................................................................. Do Not Disturb ................................................................................................................... Modem Pooling .................................................................................................................. Redial Last Number Dialed ................................................................................................ Simultaneous Voice and Data Transmission ..................................................................... Speed Dialing .................................................................................................................... 9-l 9-3 9-4 9-6 9-7 9-8 9-9 9-I 0 9-11 9-12 9-I 4 9-15 9-16 9-17 , NOTE: The above features relate to the DDIU-MA/MAT data units only. V
Table of Contents DATA FEATURES (Cont.) Digital Data Features Automatic Callback ............................................................................................................ Automatic Data Release .................................................................................................... Automatic Dialing ............................................................................................................... Command Mode ................................................................................................................ Communication Mode.. ...................................................................................................... Data Button ........................................................................................................................ Data Call to PDIU-DI.. ........................................................................................................ Data Call to PDIU-DS ........................................................................................................ Data Release Button.. ........................................................................................................ Data Security Groups ........................................................................................................ Dialing Modifiers ................................................................................................................ DIU Data Speed (Baud Rate) ............................................................................................ DIU Default Communication Parameters ........................................................................... DIU Operation Modes ........................................................................................................ Do Not Disturb ................................................................................................................... Incoming Data Call ............................................................................. .:. ............................ Modem Pooling-Outgoing Data Call ................................................................................. PDIU-DI Buttons and LEDs ............................................................................................... PDIU-DS Displays ............................................................................................................. Redial Last Number Dialed.. .............................................................................................. Result Codes ..................................................................................................................... S-Registers ....................................................................................................................... Simultaneous Voice and Data Transmission ..................................................................... Speed Dialing .................................................................................................................... Switching Between Modes ................................................................................................. NOTE: The above features relate to the PDIU-DUDS data units only. APPENDIX A 9-20 9-22 9-23 9-25 9-27 9-28 9-29 9-31 9-32 9-33 9-34 9-35 9-36 9-37 9-38 9-40 9-41 9-43 9-44 9-45 9-46 9-47 9-48 9-50 9-53 APPENDIX B Attendant Console and Attendant-Position Telephone with DSS Console Comparative Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B-l vi
PERCEPTION eaex System Features Issue 2, February 1992 Section 200-255-610
Table of Contents FEATURE PAGE Access to Paging ............................................................................................................................. Account Codes: Forced, Verifiable, Voluntary ................................................................................. Alphanumeric Trunk ID .................................................................................................................... Call Forward Busy (System/DID) ..................................................................................................... Call Forward Busy/No Answer (System/DID) .................................................................................. Camp-on .......................................................................................................................................... Class of Service Restrictions ........................................................................................................... Common Control Switching Arrangement Access.. ......................................................................... Consoleless Operation .................................................................................................................... Data Transmission-Voice Band.. ...................................................................................................... Dialed Number Identification Service (DNIS) ................................................................................... Direct-in Line.. .................................................................................................................................. Direct-in Line Pooling (Delayed Ringing). ........................................................................................ Direct Inward Dialing ........................................................................................................................ Distinctive Ringing ........................................................................................................................... Emergency Ringdown.. .................................................................................................................... Flexible Numbering.. ........................................................................................................................ Immediate Ringing ........................................................................................................................... Intercept ........................................................................................................................................... Least Cost Routing (LCR). ............................................................................................................... Least Cost Routing Enhancement for “Oil”. .................................................................................... Line Lockout .................................................................................................................................... Message Center.. ............................................................................................................................ Multiple Console Operation ............................................................................................................. Multiple Trunk Groups.. .................................................................................................................... Music-on-Hold and Camp-on.. ......................................................................................................... Night Operator Station.. ................................................................................................................... Night Service ................................................................................................................................... Off-premises Stations ...................................................................................................................... Power Failure/Emergency Transfer ................................................................................................. Remote Access to Services.. ........................................................................................................... Remote Administration/Maintenance.. ............................................................................................. Rotary Dial Compatibility ................................................................................................................. Route Advance ................................................................................................................................ Station Message Detail Recording (SMDR) .................................................................................... Station Set Mix.. ............................................................................................................................... Tl Inter-face ...................................................................................................................................... Tandem Switching ............................................................................................................................ Tenant Service ................................................................................................................................. TIE Trunks ....................................................................................................................................... Toll Restriction (6-digit) .................................................................................................................... Toll Restriction/Class of Service Override Code.. ............................................................................ Tone Dialing ..................................................................................................................................... Tone Dialing-to-Dial Pulse Conversion ............................................................................................ Traffic Measurement ........................................................................................................................ Trunk Transfer Recall (Timer & Termination Destination) ................................................................ Uniform Distribution Wiring.. ............................................................................................................ Universal Night Answer ................................................................................................................... Universal Port Architecture.. ....... ..................................................................................................... Variable Time-out.. ........................................................................................................................... Voice Mail Connection ..................................................................................................................... l-l 1-4 1-9 I-IO 1-12 1-14 1-15 1-17 1-19 l-20 1-21 1-23 1-25 1-26 1-29 l-30 1-31 1-32 1-33 1-34 1-36 1-37 I-40 1-41 1-44 1-45 1-46 1-47 l-50 1-51 1-52 1-54 1-55 1-56 1-57 1-58 1-61 1-62 1-65 1-67 1-69 1-71 1-72 1-74 1-76 1-78 1-79 I-80 I-81 1-82 1-84 l-i
Access to Paging DESCRlPTlON This feature allows a station access to any one of the following: one external paging zone, all external paging zones, one internal paging group, the expanded internal paging group, or both the expanded internal paging group and all external paging zones. OPERATION A paging access code is dialed in order to connect the station user directly to the paging system or the electronic/digital telephone speakers. The attendant console’s m button can be assigned to access either the external zone(s) or internal zone(s). To Page a Single External Zone: 1. Lift the handset. n You will hear dial tone. 2. Press the m button, or dial the access code fli B) . W You will now be connected to the External Page zone. 3. Dial the desired paging zone number (0 - 4). Paging Access Codes ZONE 1 ZONE 2 ZONE 3 ZONE 4 ZONE 5 Code Location 4. Announce your page. H Speak slowly and distinctly, and repeat your message. To Page All External Zones: 1. Lift the handset. H You will hear dial tone. 2A. Dial the access code
Access to Paging 3. Dial the desired paging group number (2 - 17). 4. Announce your page. n Speak slowly and distinctly, and repeat your message. To Page All Internal Groups: 1. Lift the handset. n You will hear dial tone. 2A. Press the m button and dial 1 (the Internal All Paging Group number). n You will now be connected to the Internal All Paging group. . . . or . . . 26. Dial the access code (0 1 PI . n You will be connected to the Internal All Paging zone. . . . or . . . 2C. To page all External Paging Zones in addition to the Expanded Internal Paging Group, dial . q You will be connected to all the External Paging zones and the Expanded Internal Paging group. 3. Announce your page. n Speak slowly and distinctly, and repeat your message. To Page All Internal Groups and All External Zones: 1. Lift the handset. n You will hear dial tone. 2. Dial the All Page access code . (This access code is defined in the DSYS Data Block.) 3. Hang up. PROGRAMMING 1. Paging Zone access codes are assigned in the DACD Data Block. 2. The All Page access code is assigned in the DSYS Data Block. 3. The console’s m button is assigned in the DATT Data Block. 4. The DEKT Data Block is where EKT/DKT stations are assigned to Internal Paging groups. NOTES: 1. The External Paging control circuits are located on the NPRU PCB, which is part of the system’s standard equipment. 2. Station access to any or all Paging zones is determined by the station’s designated Class of Service. 3. DID, CCSA and TIE trunks cannot access Paging. 4. Paging cannot be accessed via Remote Access to Services (DISA). 5. With software versions prior to 0.02, PERCEPTION provides only the five External Paging zones. 6. The attendant console preempts any station performing a page. l-2