Toshiba Perception 1 2 User Manual

							Attendant Conference 
PROGRAMMING 
RELATED FEATURES 
BENEFITS 
7. An incoming call that is answered by fhe attendant cannot be added 
to an existing conference. With the exception of the first pat-fx the 
affendanf must originate all calls to all conference participants. 
8. PERCEPTION’s maximum conference capabilities are as follows: 
n 3-party = 20 maximum. 
H 4party = 6 maximum. Each uses two 3-party conference circuits, 
and can be formed only via the use of a Privacy Release m 
button. 
H 6-party = 1 maximum. Each uses fwo 3-party conference circuits, 
and is entirely attendant-controlled. 
9. The maximum number of outside CO lines that can be involved in 
any conference at one time is 2, 
10. The attendant cannot reenter a conference call they have dropped 
out of, if the Line Lockout feature has been enabled in the DATT Data 
Block. 
None. 
Line Lockout (Attendant). 
The Attendant Conference feature is very convenient to any busy 
individual, since an attendant can independently set up a conference 
arrangement. The conference feature also enables an individual to 
participate in multi-party business meetings, without having to attend the 
meetings in person. 
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							Attendant Emergency Transfer 
DESCRlPTlON Attendant Emergency Transfer allows an attendant to perform an 
emergency/power failure transfer. The attendant console is equipped with 
a dedicated EMT switch located on the right-hand underside of the 
console. A dedicated cable pair is routed from this switch to the control 
circuit for the Emergency Transfer (DPFT) relays. When this switch is 
used, predetermined trunks will be transferred to dedicated stations, and 
the MAJOR alarm LED on the attendant console will light steadily. The 
system program, however, will still work in the usual manner. With the 
exception of transferred trunks and stations, Emergency Transfer has no 
effect on the system operation. 
OPERATION Ty O;r-=yt;etpM;;;phw Transfer: 
n The MAJOR alarm LED will light. 
To Restore Normal Operation: 
1. Press the EMT switch. 
w The MAJOR alarm LED will light. 
PROGRAMMING None. 
NOTES: 
1. An optional Power Failure Transfer unit (DPFT), which transfers up to 
8 trunks, is required. There is a maximum of one DPFTper system. 
2. The PFT switch on the DPMU/NPRU PC6 performs exactly the same 
function as the EMT switch. However, an emergency transfer can be 
reset only from the switch at which it was originally set. (NPRU with 
PERCEPTIONe,ex, DPMU with PERCEPTION and PERCEPTION 
II.) 
3. In the case of a power failure, emergency transfer will automatically 
be activated by the DPFT unit. When power is restored, the DPFT 
unit will automatically switch the transferred trunks and stations back 
to normal operation. 
RELATED FEATURES P ower Failure/Emergency Transfer (System) 
BENEFITS Attendant Emergency Transfer allows an attendant to quickly activate 
Power Fail Transfer services in the case of a system failure. 
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							Affendanf Hold 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Attendant Hold allows the attendant to hold an established call at the 
console. After placing a call on hold, the operator is then free to receive 
other calls, access the Paging capabilities, use the Join feature, access 
the Meet-Me Page, and many other features. 
1. When a call is active on an m button, press the m button. 
n The LPK LED will flash. 
2. At this time, another m button may be utilized to receive other calls, 
make other calls, or access many of the other features. 
3. The held call may be reaccessed by pressing the appropriate m 
button. 
The DPT timer is programmed in the DSYS Data Block. 
NOTES: 
1. The DPT timer must expire before the attendant operator can put a 
call or an outgoing call on hold. 
2. All m buttons can be placed on hold simultaneously. 
3. The HLD indication under the Incoming Call Identification (ICI) is 
presently not used. 
1. Hold All Calls (Station). 
2. Join (Attendant). 
3. Meet-Me Page (Attendant). 
4. Access to Paging (Attendant). 
This feature enables the attendant to put any call at the console on hold, 
either for subsequent handling or for call screening, ensuring efficient call 
processing. 
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							Attendant Initialization 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Attendant Initialization allows an attendant to initialize the system 
whenever absolutely necessary. This is accomplished through the 
utilization of a dedicated INT switch that is located on the left-hand 
underside of the console. Whenever this switch is used, the system logic 
will be initialized, and all calls in progress will be lost. Standard operation 
will begin again after approximately three seconds. This switch is for 
EMERGENCY USE only! 
1. Attendant uses the INT switch. 
n All system logic will be reset. 
n MAJOR alarm LED will light momentarily. 
n All calls will be dropped. 
n Software will not reload. 
2. The system will resume normal service after approximately 3 
seconds. 
None. 
None. Night mode will be entered automatically. 
MINOR alarm LED will light until the attendant resets the system 
clock. 
Attendant Initialization enables the attendant to clear transient logic errors. 
However, it should be used with care, since when used, all calls will 
automatically be dropped. 
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							Attendant Real/ 
DESCRlPTlON Attendant Recall allows an attendant to be recalled by a station user while 
talking to another party, so the attendant can further handle the call. 
OPERATION 1. You will hear an incoming call signal. 
n ICI will display RCL. 
n The SRC and DEST will be displayed, COS will be displayed if 
the station originated the call, and the LPK LED will flash. 
2. Press the appropriate m button. 
n The LPK LED will light steadily, and the EXCL SRC LED will light. 
n The call signal will stop, and STATUS will display ILK. 
n You will have a voice connection with the DEST party, and the 
SRC party will be separated from the conversation. 
3. Press the mrw button. 
W The DEST party (recalling party) will be disconnected, and you 
will have a voice connection with the SRC party. 
4. Process the call in the same manner as a newly-answered call. 
NOTES: 
1. If the attendant presses the m button a second time, a three-way 
conversation will be formed. 
n At this point, any of the three parties can release, and leave the 
other two connected. 
2. An attendant recall will produce the following console displays: 
n ICL = RCL. 
n SRC = Non-recalling station or trunk. 
W COS = COS of SRC party, if SRC is a station or TIE trunk 
(otherwise no display). 
n DEST = Recalling station number. 
n STATUS = TLK after attendant answers. 
3. The two parties on an attendant recall can be selectively released by 
using the m and mrv buttons. 
PROGRAMMING None. 
RELATED FEATURES 
Attendant Conference (Attendant). 
BENEFITS Attendant Recall allows a station user to reach an attendant while involved 
in an established call connection.  
						

							Busy lamp Field 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS The attendant console is equipped with a panel containing 100 LEDs 
(which indicate busy DNs), and two 7-segment displays to indicate which 
of the two possible “hundreds” groups is currently being displayed (LEDs 
are numbered 00 w 99). The 7-segment display for the hundreds groups 
can be programmed to illuminate any two digits between 1 and 9. 
A Busy Lamp Field Select (m) button is provided on the console. Its 
operation will cause the Busy Lamp Field to display alternate hundreds 
groups (a maximum of two hundreds groups may be displayed). 
The two hundreds-group digits to be used as the 7-segment BLF display, 
are specified in the BLF1 and BLF2 entries of the DSYS Data Block. 
Busy Lamp Field (Lodging/Health Care). 
The console’s built-in Busy Lamp Field provides the attendant with an 
easy and quick indication of which stations are busy. This allows calls to 
be handled in a more timely and efficient manner. 
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							Call Forward Cancel 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS All Call Forwards that are registered in a system may be canceled from 
either an attendant console, or an attendant-position electronic/digital 
telephone, via the use of a Call Forward All Clear access code. 
To Cancel All Call Forward: 
1. Press an idle [a3 button. 
W The LPK LED will light. 
E The RLS LED will go out. 
2. Dial the Call Forward cancel code (g 1 B) . 
n All Call Forward arrangements will be canceled. 
3. Press the m button. 
n The LPK LED will go out. 
n The RLS LED will light. 
n The console will become idle. 
The Cancel All Call Forward is programmed in the DACD Data Block. 
1. Call Forward All Call (Station). 
2. Call Forward Busy (Station). 
3. Call Forward No Answer (Station). 
4. Call Forward Busy/No Answer (Station). 
5. Call Forward Busy-System/DID (System). 
6. Call Forward Busy/No Answer-System/DID (System). 
7. Call Forward Cancel (Station and Attendant). 
Call Forward Cancel-System-wide provides for a more efficient system 
operation, by enabling any attendant-position to cancel all call forwards 
set in the system, including those that may have been set and forgotten. It 
helps ensure that calls get to the appropriate destination. 
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							Call Waiting Lamp 
DESCRlPTlON The Call Waiting LED indicates that unanswered calls are waiting in the 
attendant queue. The LED will flash whenever the queue contains one or 
more calls, and will continue to flash until the queue is empty. 
OPERATION See Description. 
NOTES: 
1. When a call is presented to an idle console loop, it will be removed 
from the attendant queue. In dual-console installations, the Call 
Waiting LED will not light until both consoles are busy, and additional 
calls are waiting to be answered. 
2. The Call Waiting LED shows no indication of either the number of 
calls, that are currently in the attendant queue, or the length of time 
that any call has been waiting. 
PROGRAMMING None. 
RELATED FEATURES Overflow Facility (Attendant). 
BENEFITS Call Waiting Lamp enables an attendant to answer calls more efficiently, 
since it indicates that at least one call is waiting to be answered. 
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							Call Waiting lamp Signaling 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS Call Waiting Lamp Signaling provides a threshold indication of multiple 
calls waiting by the CW LED on the attendant console. 
The number of incoming calls waiting to be answered is differentiated by 
the LED as Folows: 
n 0 call: LED off. 
n 1 call: LED steady on. 
n 2 calls: LED winks. 
n 3 or more calls: LED flashes. 
None. 
None. 
This feature provides the attendant with an indication on the number of 
incoming calls that are waiting to be answered, thus enabling him or her to 
make a decision on how fast to process the current call. 
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							Digital lnformafion Display 
DESCRlPTlON The PERCEPTION attendant console receives call information from a 
group of displays mounted on the console. Eight pieces of information are 
provided: 
n ICI: Incoming Call Identification. 
n SRC: Source or calling party. 
n COS: Class of Service (calling party). 
n DE.9 Destination or called party. 
n STATUS: Status of called party. 
n TGB: Trunk Group Busy. 
H ALARM: Major (MAJ), Minor (MIN), and SMDR (MDR). 
n CW: Call Waiting. 
OPERATION ICI (Incoming Call Identification): 
A backlighted panel that identifies the type of call being presented to the 
console. Any one of the 12 indicators can be illuminated: 
n TIE: TIE trunk. 
n CO: Central Office trunk. 
n WAT WATS trunk. 
n FX: Foreign Exchange trunk. 
n INT: Intercept. 
H RCL: Recall. 
n OPR: Dial-O (operator) call. 
n TIM: Timed reminder (Camp-on, Ring No Answer, etc.). 
n SER: Serial call (business console only). 
H HLD: (Not Used). 
n LNl: DID call to Listed Number 1. 
n LN2: DID call to Listed Number 2. 
SRC (Source): 
A 3-character, -/-segment display that denotes either the calling station’s 
directory number, or the trunk access code and member number which 
applies to each incoming call. (In Lodging/Health Care operation, Maid-in- 
Room, and Deposit Paid information will be displayed.) 
COS (Class of Service): 
A 2-character, 7-segment display that shows either a calling party’s Class 
of Service (station or TIE trunk), or the number of parties in an attendant 
conference. (In Lodging/Health Care operation, Do Not.Disturb and Room 
Status information will be displayed.) 
DEST (Destination): 
A 3-character, 7-segment display that shows either the called party’s 
directory number (station), or the access code and member number 
(trunk). 
STATUS: 
This backlighted panel informs the attendant of the called party’s status. 
Any one of the eight indicators can be illuminated: 
n RNG: The called station is ringing. 
n BSY: The called station is busy. 
n DND: The called station is in Do Not Disturb mode. 
n FWD: The called station has been forwarded to the number now 
displayed as DEST. 
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