Panasonic S-series Voice Processing System Technicians Guide

							TRAINING THE SYSTEM MANAGER G- 
0 Manual transfer to voice mail 
Ask the system manager to pIug in the 
voice messaging 
system. Fxplain the 
manual transfer procedure both from 
the operator’s telephone set and the 
demonstration extension. Let the 
system manager practice manual 
transfers. 
Note If the site uses the automated 
attendant, unplug the voice messaging 
system when transfer training is com- 
plete. Instruct the system manager to 
leave the voice messaging 
system 
unplugged until he or she is ready to 
record a company greeting and custom- 
ize the system. 
5 
0 System handoff Database archiving and system backup 
Explain the database archiving and 
system backup: 
y... 
l Tell the system manager what is 
archived and how often, and 
that the 
voice messaging system automati- 
cally restores the archived database if 
power is lost. Explain to the system 
manager the benefits of an archived 
database when recovering system 
data. 
l Explain that the system backup 
provides a more complete backup, 
but requires more time to complete. 
Answer any questions the system 
manager may have. Conclude the 
training session by emphasizing that 
The voice messaging system is quick to 
set up and easy to use. Make sure the 
system manager knows who to call if he 
or she has questions during the 
customization or activation process. 
82 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							?rview . . . . . . . . . . . . . . . . . .._. 
nessaging system 
C . . . . . . . . . . . . . . . . . . . . . . . 
nessaging system 84 
85 
86 
ntenance software 
.er . . . . . . . . . . . . . . . . . . . . .._....... 88 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 
sport computer . . . . . . . . 90 
mouter’s phone 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 
:ntenance session . . . . 94 
Remote 
Maintenance 
Suspending and resuming a Remote 
Maintenance session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 
Ending a connection 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 
Backing up and restoring the voice 
messaging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 
Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 
Managing files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 
Restarting the voice messaging system 
remotely. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
108 
Tracking Remote Maintenance sessions with 
the billing log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .._...... 
110 
REMOTE MAINTENANCE 83  
						

							Remote Maintenance overview 
The Remote Maintenance software allows 
you to troubleshoot and maintain 
a cus- 
tomer’s the voice messaging system from a 
second, support computer. On the support 
computer’s monitor, you can see the voice 
messaging system screens that show how 
the system was set up through the tech- 
nicians and system manager’s con- 
versations. You can connect the voice 
messaging system to the support computer 
in one of two 
ways: 
l Direct Connect, connecting the support 
computer directly to the voice messag- 
ing system with a serial cable 
l Modem connection, allowing you to 
connect from a remote site 
With either type of connection between the 
voice messaging system and the support 
computer, you can perform the following 
tasks by using Remote Maintenance: 
l View and update the voice messaging 
sys tern 
l View and download the voice messaging 
system’s files 
0 Create reports 
Roles of the support computer and the 
voice messaging system in Remote 
Maintenance 
Support computer 
l Used to troubleshoot problems on the 
voice messaging system 
l Has the remote version of the Remote 
Maintenance software installed 
l Cannot have voice messaging software 
loaded 
The voice messaging system 
l Runs the voice messaging system 
l Has the necessary Remote Maintenance 
software already installed 
Overview of tasks to use Remote 
Maintenance 
1 Connect to the voice messaging 
system, by using either Direct Connect 
or a modem. 
2 Install the Remote Maintenance 
software on the support computer. 
3 Set up the support computer’s phone 
book. 
4 Conduct the Remote Maintenance 
session. 
84 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Connecting to the voice messaging system by 
using Direct Connect 
Requirements for connecting by using Direct Connect 
The vcice messaging system 
Cl Serial cable 
0 Null modem adapter 
CI 9-to-25 pin adapters, as needed for 
the serial connection 
Support computer 
CI One available serial port 
c1 VGA monitor 
0 Remote version of Remote Maintenance 
6. lj installed 
LI Direct Connect phone book entry 
REMOTE MAINTENANCE 85  
						

							Connectina to the voice messaging sy$t&m~: ,: 
with a modem 
Requirements for connecting with a 
modem 
The voice messaging system 
cl 
a A 100% Hayes-compatible external 
modem, 9,600 baud or faster connected 
to the voice messaging system through a 
serial cable 
An analog telephone line connected to 
the modem 
Support Computer 
cl 
0 
0 
0 
cl 
A 100% Hayes-compatible modem, 
9,600 baud or faster installed 
An analog telephone line connected to 
the modem 
AVGA monitor 
Remote version of Remote Maintenance 
6.lj installed 
Remote Maintenance phone book set 
up for the voice messaging system 
Notes 
_.. 
I?- 
. MS-DOS with no m&se &iver installed 
is the 
most reliable operatingsystem 
configuration for the support computer. 
l If the voice messaging system is 
accessed sometimes by modem and 
sometimes by Direct Connect, restart 
the voice messaging system after 
connecting and disconnecting the 
modem. At startup,.the voice messaging 
system looks for a modem and, if none 
is found, it initializes for Direct Connect. 
l Industry standard modems are not 
compatible with all telephone systems 
(PBXs) . If you experience difficulty 
establishing a connection, connect the 
modem to a direct public telephone 
network line. 
Warning! Using the wrong transformer 
damages the modem. Connect only the 
transformer supplied with the modem. 
See also 
Installing the Remote Maintenance 
software on the support computer . . . . . . . 88 
Setting up the support computeis 
phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 
86 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CONNECTING TO THE VOICE MESSAGING SYSTEM WITH A MODEM 
To connect an external modem to the voice 
messaging system 
1 
2 
3 
4 
5 
6 
7 
Mount the modem bracket on the wall 
next to the voice messaging system. 
Insert the modem into the bracket, so 
that the connections face the voice 
messaging system. 
Connect the serial cable to the modem 
and the voice messaging system. 
Connect the telephone line to the 
modem and the telephone system. 
Plug in the modem to an electrical 
outlet. 
Turn on the modem. 
Plug in the voice messaging system to an 
electrical outlet. 
REMOTE MAINTENANCE 87  
						

							lnstall[ng the Remote Maintenance sohare 
the support computer on 7; 
.-7.. 
Before installing the Remote Maintenance 
software, make sure the support computer 
meets the requirements described on pages 
84 and 85. 
Note The voice messaging system uses 
version 6.lj of Remote Maintenance. The 
support computer can use version 6. lj or 
higher. 
To install the Remote Maintenance software on 
the suppoti computer 
Determine which COM port the modem 
uses. You supply this information during 
the installation. 
At the command prompt, go to the drive 
where you want to install the Remote 
Maintenance software (for example, 
C:\). 
. 
Insert the Remote/Dealer Disk in drive A 
and type AINSTALL. Press 
ENTER. 
Follow the on-screen prompts. 
The installation process creates a REMOTE 
directory (for example, C:\REMOTE). 
Remote Maintenance is installed in this 
directory 
See also 
Connecting to the voice messaging system 
by using Direct Connect . . . . . . . . . . . . . . . . . . . . . . . . 85 
Connecting to the.voice messaging system 
with a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 
88 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Disabling the mouse 
You cannot use a mouse on the support 
computer during Remote Maintenance 
sessions on the voice messaging system. 
Disable the mouse by using the foIlowing To disable the mouse 
1 From the Main menu, press F9 to choose 
“Options Menu.” 
procedure. 
2 Press 
Fl to choose “Hardware Menu.” 
Note If you installed Q release version 
420272 (Dealer Remote M.@ntenance 6.lj) 
on the support computer, Remote Mouse 
Operation is already set to “No.” The Q 
release number appears on the disk. 3 Press the 
SPACEBAR to change “Remote 
Mouse Operation” to “No.” 
4 Press FlO to save your changes. 
REMOTE MAINTENANCE 89  
						

							Getting started on the support computer 
The remote version of Remote Mainte- 
nance is a terminate-and-stay-resident 
(TSR) program. You must load it into the 
support computeis memory before you 
can use it. You can run other programs 
on the computer when you are not using 
Remote Maintenance and access it as 
needed by pressing a simple key com- 
bination. r -_ You do not need to reload Remote Mainte- 
nance unless you restart the computer or 
use the SUNLOAD command. 
90 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							GElTlNG STARTED ON THE SUPPORT COMPUTER 
actions for loading, unloading, accessing, and exiting Remote Maintenance 
Yo do this Place the cursor here 
Perform this action 
Load the program The root directory of drive C 
Type RR. Press ENTER. 
hccess the Main menu Any operating system directory Press Arx+LEFr SHIFT. 
Or 
Any scre&in Remote 
Maintenance 
xit to the operating 
,,istem Any screen in Remote 
Maintenance Press Fio. 
Unload the program 
Yom the computeis 
nemory The directory where the 
Remote Maintenance soft- 
ware is located; usually this 
is C: \REMOTE Type SUNLOAD, and press 
ENTER. 
Or 
Turn off the computer. 
c 
.y . 
REMOTE MAINTENANCE 91